Access the latest global collections!
What sets us apart? 4 Key Points of FARFETCH
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3,400 Designers, over 300,000 new items!
We offer a selection of 3,400 brands from boutiques and department stores around the world, allowing you to enjoy the latest collections quickly, even while in Japan.
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Reliable Customer Service
Our customer service team provides strong support for our customers. We will respond promptly and attentively to any questions, whether it's before purchasing an item or any issue after. We usually reply to email inquiries within 1 business day. We also accept orders by phone.
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Speedy Shipping! Average 1-week delivery
We partner with major domestic and international delivery companies such as DHL and Yamato Transport. Even deliveries from overseas arrive quickly, with an average of 1 week. If the item is in stock at a domestic shop or brand, it can arrive in as fast as 2 days! Tracking is, of course, possible.
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No customs procedures required! Just receive your order
With FARFETCH, all taxes such as customs duties and consumption taxes are included. No additional charges will occur after your order is completed. You can enjoy shopping without worrying about any troublesome procedures after payment.
Make shopping at FARFETCH
even more enjoyable and convenient
One-tap access to global shops
with the FARFETCH app
By registering your favorite brands and personalizing your FARFETCH official app, shopping becomes even more enjoyable and easy. You can access items from all over the world with just one tap, anytime and anywhere.
A rewarding
Loyalty program with numerous benefits
In the FARFETCH loyalty program, there are five stages available depending on the total amount you spend in a year. The more you shop, the more attractive benefits you can enjoy, such as "free shipping" and "early access" to sales.
FAQ FARFETCH has answers for you
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- Q1.
- I'm new to FARFETCH, what is the service like?
- A.
- FARFETCH is a marketplace that connects customers with brands, selected shops, and department stores from around the world. Founded in the UK in 2008, it also has a branch in Japan where it is committed to improving services for customers.
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- Q2.
- What kind of products does FARFETCH offer?
- A.
- At FARFETCH, we only deal with authentic products sold by luxury brands, boutiques and department stores. Since items are delivered directly from each store, there is no need to worry about receiving counterfeit items. We also offer a range of pre-owned products (second-hand products in good condition or never used)
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- Q3.
- Why do some items have different prices depending on the size or color?
- A.
- Prices are determined by each FARFETCH brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price. Although we don’t have any control over price variation, we'll always offer you the best price available in your destination when you place your order.
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- Q4.
- How do I pay for customs duties?
- A.
- There is no need for any customs payment procedures upon the arrival of the items. Import duty fees are included in the price of all items shipped from overseas to Japan, so all you need to do after placing an order is to receive the item. Enjoy safe and easy shopping. Please check the Orders and delivery page for further details..
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- Q5.
- Can I return items?
- A.
- We accept free returns, including sale items (excluding customised products). Please arrange for the item to be returned to the seller within 14 days after delivery. For detailed procedures and conditions regarding returns, please check the Returns and refunds page.
