Return to Pickup Service
A free return pickup service is provided for all orders that meet the FARFETCH's return policy criteria. As the return product must arrive at the FARFETCH Partner Boutique within 30 days of delivery due to regulations, it is recommended that you book a free return pickup service within 7 days of delivery.

Return as drop-off
You can find and deliver the product you are returning directly to a FARFETCH partner or a nearby drop-off point. If you have a FARFETCH account, please select the 'drop-off point' option here and proceed if you ordered as a guest during the return process on the 'Order & Return' page.

Click & Return to Collection
Together with some of FARFETCH's partner boutiques, FARFETCH offers a 'Click & Collect' service where customers visit stores in person to receive and return goods. If you have a FARFETCH account, please apply for a return on the Order & Return page in the My Account menu on the upper right, and if you have ordered as a guest, please return it to the Store Visit here. When you receive the product, prepare the return document, return box, and return collect confirmation email and deliver it to the selected FARFETCH partner boutique for the return. For more information, visit the Click & Collect page.

Return as guest:
If you ordered as a guest without an account, please request a return here.
1. Please enter the order number and email address indicated in the order confirmation email.
2. Find the details of the order to return and click 'Return'.
3. Please select the product to return and the reason for return.
4. Please refer to Step 1-6 for detailed return process.

Please double-check if the product you are returning conforms to FARFETCH's return policy. If all the conditions are not met, you cannot return it.

You can find out more in the return policy below. Please refer to the Customization & Pre-Owned product below for the order production and return of Pre-Owned product.

For orders that are shipped to Korea, the return will be made through DHL. *Pick-up service is available through the domestic shipping company when returning goods from a domestic boutique or Gucci Korea.

If you chose the pick-up service as the return method, please book the pick-up date and time you want.

Free return pick-up service reservation:

1. If you have a FARFETCH account, please click on the 'Order & Return' page in the My Account menu at the top right. If you ordered as a guest, please enter your order number and email address here and proceed.             
2. Please click 'Use the shipping company' and select the desired pick-up date.
3. Please check the address for return pickup and select the pickup time.

Once your reservation is complete, we will send you an email confirming your pick-up and information on the next steps. If you return to several partner boutiques, please apply for a return pickup service for each of the boutiques. If you ordered as a guest, you can apply here.

*Please note: The free return pick-up service is only available in the area where the product was first delivered. Even if you live in an area where DHL service is not supported, you can use the return and pickup service without any cost due to the introduction of the service through a domestic shipping company. Areas where DHL service is not available may change depending on the shipping company's circumstances, and more details can be found here. If you have any further questions regarding this, please feel free to contact FARFETCH Customer Service.

Do you want to change the return pickup schedule? If you have a FARFETCH account, please change the schedule on the 'Order & Return' page in the My Account menu on the upper right. If you ordered as a guest, you can change it here.

When returning, please use the FARFETCH box or bag delivered. If you can't use a FARFETCH box or bag, please use a separate box or bag instead of the brand box included in the order. In order for the return to be confirmed, the brand box containing the returned product must be intact. If you return it to the brand box, it is considered as a product already used in the partner boutique and cannot be refunded. Likewise, all separate packaging items, such as dust bags, brand boxes, and cases, delivered with the product, must be returned together in a separate box or bag without being damaged. Detailed return policy can be found below.

Easy and Simple Free Return Application:

1. If you have a FARFETCH account, please enter your order number and email address here and proceed. If you placed your order as a guest, enter your guest order details here.
2. Find the order to return and click 'Return'.
3. Please select the product to return and the reason for return. If you return a high-priced product worth more than $1,000, please prepare a statement (no form) containing the reason for the return, personal customs code, and signature under the DHL Korea Policy.
4. Put the goods to be returned in brand boxes and paper bags as they were originally shipped, and then put them back in a separate box or paper bag. Separate packaging items such as brand boxes and cases should not be damaged. If you have separate packaging items, such as dust bags, brand boxes, and cases shipped with the product, please put them in a separate box or paper bag as well.
5. Please prepare the return box and the documents required for return and deliver them to the courier by the scheduled pickup time.

A) Return Label "EXPRESS WORLDWIDE" (x1 copy)
B) "WAYBILL DOC" (x1 copy)
C) "Returns Note for Customs" (x1 copy)

- If you don't have return documents, you can download and print them from the 'Order & Return' page of 'My Account'. If you ordered as a guest without a personal account, please check here.
- All return processes can be tracked by the EXPRESS WORLDWIDE and Waybill Number on WAYBILL DOC, or on the 'Order & Return' page of 'My Account'.
- If you are returning to multiple partner boutiques, please prepare a box with the appropriate EXPRESS WORLDWIDE for each boutique and be careful not to mix return documents.
- If you have received multiple items from one boutique, you must return all items you wish to return at once. In this case, please understand that a separate return label cannot be reissued.
- If you are returning a product from Korea to a partner boutique in Korea, please contact the customer service team to apply for the return.

Return to Pickup Service

Once the return request is completed, we will send you a return pickup confirmation email to proceed to the next step. If you want to change your return pickup schedule, you can change it directly on the 'Order & Return' page. If you ordered as a guest, please change it here.

Please prepare the return box and the documents required for the return and deliver them to the delivery man by the scheduled pickup time. You can prepare the box open so that the delivery driver can check and pick up the returned product. After a return pickup, you can track the progress by using the EXPRESS WORLDWIDE and the Waybill Number on the WAYBILL DOC.        

Return as drop-off

Please prepare the return document, return box, and return confirmation email that you received with the ordered product. If you send the return box to the selected drop-off point, the return will proceed.

*We will send you a refund confirmation email when we receive the returned product from the partner boutique and confirm the return.

After the return product arrives at the brand and partner boutiques, it may take up to 6 days to process the return. If the return is confirmed after checking the product, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs. Where applicable, refunds may take up to 14 business days to show in your account, depending on your payment provider.

Return status can be tracked by the EXPRESS WORLDWIDE and Waybill Number on WAYBILL DOC, or you can also find it on the Orders & Returns page of my account.

If you ordered as a guest, you can check the return status by entering the order details here.

Refund to your Farfetch account

Note: this section is not applicable to you if you are located in Japan, South Korea, Taiwan, Hong Kong, Macau, Australia or India.

To improve your shopping experience with us, when you request a return through your Farfetch account, you may have the option to select to receive a refund to your Farfetch account for use on your next purchase on Farfetch. The refund amount visible in your Farfetch account will automatically be applied to your next purchase on the Website, subject to an expiry date of 5 years starting from the date your return is accepted (see rules on expiry date below).

FARFETCH is authorised (as agent on behalf of our Partners) to offer you the option to receive your refund to your Farfetch account. If you select this option, and your return is accepted by the Partner, FARFETCH (acting in accordance with its authorisations of its Partners)  will apply this to your next purchase on the Website. By selecting to receive your refund to your Farfetch account, you acknowledge that you have exchanged your right to receive a refund from the Partner.

Please note that:

●        Refund to your Farfetch account will expire 5 years from the date the return is accepted, as shown in your Farfetch account. If you do not place an order before the specified expiry date, the refund amount will no longer be available to use in a future purchase.

●        FARFETCH will automatically apply all visible amounts to your next purchase on the Website, where such purchase is made before the specified expiry date.  If the value of your purchase is lower than what is visible in your Farfetch account, the difference shall remain in your account and shall be used on your next purchase on the Website.

●        Refund to your Farfetch account cannot be redeemed, converted to cash, withdrawn or transferred to anyone else. FARFETCH reserves the right to expire any refunds to your Farfetch account at its discretion if the return involved fraudulent activity, or due to fraudulent activity on your account.

Cryptocurrency Refund

For orders paid in cryptocurrency, if the return is accepted by a partner boutique or brand, a refund will be made at the current exchange rate from TripleA, a payment service provider, to the previously paid cryptocurrency. The exchange rate at the time of refund may differ from the exchange rate at the time of payment. As soon as the refund is completed in Triple-A, we will send an email to the email address you entered at the payment stage.

If you would like to request a refund, please email the following information to Triple-A:     

- Name        

- ID, passport or business registration number           

- Residential area/country

- Password wallet address to be refunded

If you provide all the necessary information, the refund will be processed after confirmation, and Triple-A will send you a confirmation email. You must request a refund within 30 days of receiving the email.

If a refund is successfully requested, it will generally be refunded to the wallet you paid within the business day. For assistance, contact Triple-A Customer Service at support@triple-a.io.