+1 646 791 3768 (Available Monday to Friday 8am-11pm EST, and Saturday to Sunday 9am-9pm EST).
We'll be in touch soon
We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch with our teams? Scroll down for more details.
How to cancel an order or start a return
To cancel your order:
- Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
- Select the items you want to cancel and your reason for cancellation.
- We'll email you confirmation of your cancelled order.
If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.
Booking your return is easy. Here's what you need to do:
We’ve extended our returns period over the holiday season. To find out more, view our holiday shipping dates.
- Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.
- Find the order you want to return and click 'Return item(s)'.
- Select each item and your reason for returning.
- Place each item you're returning with all original packaging inside the Farfetch box.
- Prepare your package by attaching your return label to the outside of your Farfetch box.
We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.
If you are a journalist and require images for editorial purposes, please e-mail your requests to email@example.com. Please note that we do not hold samples, however, we may be able to put you in touch with our partner stores to obtain these.
If you are interested in joining the Farfetch affiliate programme, please e-mail us at firstname.lastname@example.org and include the name and URL of the website. To find out more about our affiliate scheme, please click here.
Would you like to join Farfetch as a retail partner? Please e-mail email@example.com with details including a website address if you have one.
If you are interested in a career at Farfetch, please visit our careers page.
Please note that Farfetch operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands.
Farfetch UK Ltd 4th Floor, The Bower, 211 Old Street London, EC1V 9NR
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