Imports of footwear, footwear components, clothing, bags and accessories to Mexico exceeding USD 2 500 per order, may be subject to customs withholding. This can be applied to any order containing the above products, especially those above 2 500 USD.

The competent authorities (or we, FARFETCH, at the request of these authorities) may apply for the import license or other documents — such as the NOM letter, an order conferred, among others — which will be restricted to a formal import process that may require the registration in the Register of Importers and/or Register of Importers of Specific Sectors (Footwear or Textile), or the use of a customs agent. Any of these processes are not FARFETCH's responsibility, so they must be handled by the customer themselves.

If your product was held at customs, you will not be able to cancel the purchase until you meet the requirements of the Tax Authorities, or until you request the return of the package to its place of origin with the corresponding mail company. In case you want to make any change or return, you must have the customs service deliver your products to the FARFETCH Returns Logistics Agent.

If you receive an alert about the procedures claimed, either through DHL or a customs agent, and you do not respond during the designated legal term, or even if you begin to reach an agreement but fail to do so for any reason, FARFETCH will consider the transaction completed for all purposes and you will not be able to request reimbursement.

If your order becomes held at customs, please respond to communications from DHL or any customs representative in an efficient manner and contact FARFETCH Customer Service as soon as possible.

Background to the requirement:

On August 29, 2014, the federal government decreed a new series of import measures and restrictions, aimed at preventing the devaluation of its products and increasing the competitiveness of its local manufacturing.

The Ministry of Finance and Public Credit issued an extension to this request, effective March 2015, which was revoked as of June 20.

Imports into Colombia have customs restrictions. Any order may be subject to customs inspection and hold, especially orders above 2000 USD. The import limit to Colombia is USD 2000 per shipment by plane, whether it is an order or several.

After reaching the USD 2000 limit, the order(s) will go through a formal import process, which is not included in the fees and taxes paid on your purchase. Due to the limit set by the Colombian customs office, FARFETCH may not be liable for the import process after the order(s) have reached the limit of 2000 USD.

The competent authorities shall: Customs, DHL or FARFETCH, at the request of these authorities, we may request documents that will be restricted to a formal import process that may require the use of a customs agent. Please note that any other process or additional costs are not FARFETCH's responsibility, as these additional costs were not billed at the time of purchase and must be processed by the customer himself. Additionally, any loss of an order in excess of USD 2000 at customs will not be FARFETCH's responsibility.

If your purchase is held at customs, you will not be able to cancel the purchase until you meet the requirements of the competent authorities. If you want to cancel or return, you must complete the import process and then return it to the mail company indicated by FARFETCH. We, FARFETCH, cannot request a return from customs in Colombia after the USD 2000 limit has been reached.

If you receive a notification that your order is being held at customs, either through DHL or your local customs office, please respond within the designated legal time frame to avoid further delays, including the possible loss of the package at customs. Even if your order is less than the USD 2000 limit, you must comply with any requirements of authorized agencies, but you must not pay any additional costs. Delays in responses or reaching an agreement with customs within the specified time frame will cause FARFETCH to consider the transaction completed, so it will no longer be able to issue any refunds.

If your order is below the USD 2000 limit and is being held at customs, please contact our Customer Support team for further assistance.

Imports into Chile has customs restrictions. Any order may be subject to inspection and retention by customs, especially those orders that exceed USD 3000. The import limit to Chile is 3000 USD per airplane shipment, whether it is an order or several.

After reaching the USD 3000 limit, the order(s) will go through a formal import process, which is not included in the fees and taxes paid with your purchase. Due to the limit set by the Chilean customs office, FARFETCH may not be liable for the import process after your order(s) have reached the limit of 3000 USD.

The competent authorities shall: Customs, DHL or FARFETCH, at the request of these authorities, we may request documents that will be restricted to a formal import process that may require the use of a customs agent. Please note that any other process or additional costs are not FARFETCH's responsibility, as these additional costs were not billed at the time of purchase and must be processed by the customer himself. Additionally, any loss of an order in excess of USD 3000 at customs will not be FARFETCH's responsibility.

If your purchase is held at customs, you will not be able to cancel the purchase until you meet the requirements of the competent authorities. If you want to cancel or return, you must complete the import process and then return it to the mail company indicated by FARFETCH. We, FARFETCH, cannot request a refund from customs after the USD 3000 limit has been reached.

If you receive a notification that your order is being held at customs, either through DHL or your local customs office, please respond within the designated legal time frame to avoid further delays, including the possible loss of the package at customs. Even if your order is less than the USD 3000 limit, you must comply with any requirements of authorized agencies, but you must not pay any additional costs. Delays in responses or reaching an agreement with customs within the specified time frame will cause FARFETCH to consider the transaction as completed, so it will no longer be able to issue any refunds.

If your order is below the USD 3000 limit and is being held at customs, please contact our Customer Support team for further assistance.

Argentina: Import to Argentina has customs restrictions. Any order may be subject to inspection and retention by customs, especially those orders above 1000 USD. The import limit to Argentina is 1000 USD per order, with a limit of 5 imports per year. Import taxes and fees are included in your purchase, but any additional Argentine customs requirements outside the USD 1000 limit or 5 imports per year are not FARFETCH's responsibility. We recommend that you contact your local customs office for more information on orders above USD 1000 or after the 5 permitted imports of the year.

Rest of Latin America: If your purchase will be delivered outside Argentina, Chile, Colombia or Mexico, the price you will pay at checkout will not include import taxes and fees. In this case, you will have to pay those fees and taxes directly to our mail company to release your order from customs. As we cannot tell you the exact amount you would have to pay, we recommend contacting the local customs office or tax authority before placing a Delivery On Site (DAP) order.