We're available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT.
Find the answer you need in our FAQs section.
We'll be in touch soon
We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch with our teams? Scroll down for more details.
How to cancel an order or start a return
To cancel your order:
- Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
- Select the items you want to cancel and your reason for cancellation.
- We'll email you confirmation of your cancelled order.
If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.
Booking your return is free and easy. Here's what you need to do:
Find the order you want to return and click return item(s).
Select each item and your reason for returning.
Place each item you're returning with any designer boxes or cases that came with your order inside the FARFETCH packaging.
Prepare your package by attaching your Return Label and Return Note to the outside of your FARFETCH packaging. Make sure the Return Label is visibile as this will need to be scanned by the courier.
Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier.
Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.
We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
Make sure returns from different partner boutiques are packaged separately and the correct Return Label is attached to the outside of each FARFETCH package.
All the documents you need to return should be included in your FARFETCH package. If you need to reprint them, head to Orders & Returns in your account or, if you placed an order as a guest click here.
We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.
If you are a journalist and require images for editorial purposes, please e-mail your requests to firstname.lastname@example.org. Please note that we do not hold samples, however, we may be able to put you in touch with our partner stores to obtain these.
If you are interested in joining the Farfetch affiliate programme, please e-mail us at email@example.com and include the name and URL of the website. To find out more about our affiliate scheme, please click here.
Would you like to join Farfetch as a retail partner? Please e-mail firstname.lastname@example.org with details including a website address if you have one.
If you are interested in a career at Farfetch, please visit our careers page.
Please note that Farfetch operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands.
Farfetch UK Ltd 4th Floor, The Bower, 211 Old Street London, EC1V 9NR
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