Orders & delivery

If you're placing your order from the locations below and it's above the following threshold, we also offer a lower delivery fee. In checkout, you'll see the lowest delivery price available for the items in your order.

• Australia: AUD $300
• China Mainland: CNY ¥1500
• Hong Kong SAR: HKD $2000
• Japan: JPY ¥28000
• Republic of Korea: KRW ₩280000
• Macau SAR: USD $150

If you’re placing your order from the locations below and it’s above the following thresholds, we offer free delivery.

• United States: USD $100
• United Kingdom: GBP £100
• Europe: EUR €100

Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.

How to cancel your order:

1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here

2. Select the items you want to cancel and your reason for cancellation

3. We'll email you confirmation of your cancelled order

We can't cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Return & Refunds Policy

If you've cancelled your order, you'll receive a full refund within 14 days, depending on your payment provider.

Made-to-order and customised items

Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.

Changes and cancellations to F90 and Same Day delivery

If you would like to make changes to your order or the delivery time, contact our global Customer Service team

F90 and Same Day delivery orders are prioritised, so if you change your mind, we may not be able to cancel your order. You can return your order for a refund using our free returns service. For more information, visit our Returns & Refunds page

If you're in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.

EU, United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain.

Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes. For the UK and US, these are included at checkout.

If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order.

Delivery to the US

If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.

Need more information? View our Terms & Conditions

After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you've placed an order as a guest and want to track your order, enter your guest order details here

Depending on your location and selected delivery method, it can take 2 – 7 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.

If you've shopped items from multiple locations, you may receive more than one package.

Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.