We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQ Page.
“I ordered a bunch of other items online from other companies the day I ordered this bag, and these things were coming from companies within the US. The bag I ordered from Farfetch came all the way from Italy and got here - before I even received shipping info/confirmation for the other items. Amazing!!!”
Who are we?
Farfetch lets you shop the pieces you want, when you want, from anywhere around the world. We are for fashion lovers everywhere – fetching diverse fashion from afar to inspire your individuality.
Our customers are at the heart of everything we do – that’s why when you shop with us you’ll find an unrivalled selection of styles that no one else can offer. From established powerhouse designers to emerging brands and boutiques, we only partner with the best to ensure you get the styles that matter to you.
Our pricing is unique from everyone else. Depending on your shipping address and the price being set by our partner, the same piece may vary in price across different sizes. Although we don’t have any control over price differences, you can always count on us to offer you the best price available to your destination at the time you place an order.
Once you’ve made a decision, we’ll then take care of the legwork. We ship from our partners to over 190 countries worldwide, so you’ll receive your order in no time.
Got a burning question?
Our friendly Customer Service team is always ready to help by phone or email.