Returns & Refunds
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item has a Farfetch security tag or brand tag attached, it must be returned with the tag in its original position.
Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you placed an order as a guest, you can start your return here. To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.
Free Returns Pick Up
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.
To book a free returns pick-up:
- Go to 'My Orders & Returns' if you have an account, or click here to start a return if you placed an order as a guest.
- Choose a return ‘by courier’ and select the item(s) for return.
- Confirm your pick-up address and a convenient collection time. We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple Farfetch partners, you will need to request a separate collection for each one in your Farfetch account or here if you placed your order as a guest.
Please note, we can only offer a free returns pick-up from the same destination your order was delivered to.
What happens next?
Prepare your package with the documents enclosed in your order
Place the item(s) with all the original packaging inside the Farfetch box and leave it open for the courier to check the contents.
Attach the Return Label (shipping waybill) and a signed Return Note to the outside of your Farfetch box and hand the courier the spare copies of both documents.
Returning within the US?
Domestic returns within the US can be conveniently dropped off at any UPS store. You can also return your parcel at a participating Farfetch partner near you by selecting the return ‘In-store’ option in your account. Please contact our Customer Service team for assistance with any returns above 2500 USD.
Returns with Click & Collect
Our Click & Collect service gives you the flexibility to collect and return your online orders at a participating Farfetch partner or, depending on your location, a Doddle location near you. Simply select the ‘In-store’ option in your Farfetch account or here if you placed your order through guest checkout and prepare your package with the documents included with your order. Take the return to your chosen location, along with our returns confirmation email, and we'll do the rest.
Further information can be found in our Click & Collect section.
Cancelling an order
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the Farfetch partner(s) you ordered from.
Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.
If you are eligible, we may be able to issue your refund as Farfetch credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.
CUSTOMISED, PRE-OWNED & VINTAGE ITEMS
Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.
Pre-Owned or Vintage Items
Pre-owned goods sold at Farfetch, including Vintage pieces, have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.
If any of your purchases arrive in a flawed or faulty condition, or without Farfetch and designer tags attached, please contact Customer Service for assistance with your return.
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