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Returns & Refunds

RETURNS POLICY

How to return

As part of our commitment to reducing our carbon footprint, our return instructions are paper free. This benefits our customers, our people and our planet.

Booking your return is free and easy. Here's what you need to do:

  1. Go to 'Orders & Returns' if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.

  2. Find the order you want to return and click 'Return item(s)'.

  3. Select each item and your reason for returning.

  4. Place each item you're returning with all original packaging inside the FARFETCH box.

  5. Prepare your package by attaching your return label to the outside of your FARFETCH box.

  6. Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier.

  7. Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each FARFETCH box.

All the documents you need to return should be included in your FARFETCH box. If you need to reprint them, head to Orders & Returns in My Account or, if you placed an order as a guest click here.

Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the FARFETCH partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant FARFETCH partner’s location within 14 days.

To book a returns pick-up:

  1. Go to 'My Orders & Returns' if you have an account, or if you placed an order as a guest click here.

  2. Choose a return ‘By courier’ and select the item(s) for return

  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple FARFETCH partners, you will need to request a separate collection for each one in your FARFETCH account or here if you placed your order as a guest.

Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.

Return at a drop-off point

Our service gives you the flexibility to return your online order at some FARFETCH partner stores or a courier drop-off point near you. Simply select the ‘Drop-off’ option in your FARFETCH account, or if you placed your order as a guest click here, and prepare your package with the documents included with your order. Take the return to your chosen location and we'll do the rest.

Returns in the US

Depending on the origin of your package, returns in the US can be conveniently dropped off at UPS, FedEx or DHL. All you need to do is go to 'Orders & Returns' if you have an account or, if you placed your order as a guest click here, check the courier on the return label inside your FARFETCH box and find the closest drop-off point for that courier. You can also choose to return your package at a participating FARFETCH partner by selecting the return 'in-store' option instead. For returns above 2500 USD, please contact our Customer Service team for assistance.

Need to reschedule your collection? Head to 'Orders & Returns' in My Account, or if you placed an order as a guest click here.

REFUNDS

Refunds

Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

If you are eligible, we may be able to issue your refund as Farfetch credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

CUSTOMISED & PRE-OWNED ITEMS

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

Pre-Owned Items

Pre-owned goods sold at Farfetch have undergone rigorous inspection prior to sale to guarantee their quality, precision and authenticity. As such, these valuable and timeless pieces should be treated with great care as with new items, and returned in the same condition in which they were received.

If any of your purchases arrive in a flawed or faulty condition, or without Farfetch and designer tags attached, please contact Customer Service for assistance with your return.

HOW TO RETURN

How to return

As part of our commitment to reducing our carbon footprint, our return instructions are paper free. This benefits our customers, our people and our planet.

Booking your return is free and easy. Here's what you need to do:

  1. Go to 'Orders & Returns' if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.

  2. Find the order you want to return and click 'Return item(s)'.

  3. Select each item and your reason for returning.

  4. Place each item you're returning with all original packaging inside the Farfetch box.

  5. Prepare your package by attaching your return label to the outside of your Farfetch box.

  6. Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier.

  7. Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.

We recommend you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.

Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each FARFETCH box.

All the documents you need to return should be included in your FARFETCH box. If you need to reprint them, head to Orders & Returns in My Account or, if you placed an order as a guest click here.

Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the Farfetch partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Farfetch partner’s location within 14 days.

To book a returns pick-up:

  1. Go to 'My Orders & Returns' if you have an account, or if you placed an order as a guest click here.

  2. Choose a return ‘By courier’ and select the item(s) for return

  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple Farfetch partners, you will need to request a separate collection for each one in your Farfetch account or here if you placed your order as a guest.

Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.

Return at a drop-off point

Our service gives you the flexibility to return your online order at some Farfetch partner stores or a courier drop-off point near you. Simply select the ‘Drop-off’ option in your Farfetch account, or if you placed your order as a guest click here, and prepare your package with the documents included with your order. Take the return to your chosen location and we'll do the rest.

Returns in the US

Depending on the origin of your package, returns in the US can be conveniently dropped off at UPS, FedEx or DHL. All you need to do is go to 'Orders & Returns' if you have an account or, if you placed your order as a guest click here, check the courier on the return label inside your Farfetch box and find the closest drop-off point for that courier. You can also choose to return your package at a participating Farfetch partner by selecting the return 'in-store' option instead. For returns above 2500 USD, please contact our Customer Service team for assistance.

Need to reschedule your collection? Head to 'Orders & Returns' in My Account, or if you placed an order as a guest click here.

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