FARFETCH - The Global Destination For Modern Luxury

FARFETCH Fix: The World's Best Restoration Service

Fall in love with your favorite pieces all over again with our luxury restoration service. Powered by leading aftercare company The Restory, FARFETCH Fix offers bespoke repairs — masterfully worked on by specialist artisans — to return your designer shoes, handbags and small leather goods to their former glory. Find out more about the service here.

How it works

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1. Book a collection

Choose a collection date and time through The Restory's online booking system. Book your collection directly from your home, anywhere in the world.

2. Review your quote

Once items are received in The Restory's atelier, you'll be provided with a quote. You can review, edit and confirm all proposed services for each item. When the quote is approved, the work will begin.

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3. Schedule your return

Upon completion of your restoration, The Restory will return your items beautifully packaged at a time and to a place convenient for you.

Popular services

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Women's reheeling

Toe piece replacement

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Color restoration

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Men's reheeling

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Shoe and sneaker cleaning

Full remake

Learn more about The Restory's full range of services and pricing below.

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How do I prepare my item(s) for collection?

To ensure your item(s) get to The Restory safely, simply follow these steps:
1. Ensure any bags you send are empty.
2. Line a sturdy box with bubble wrap and ensure that light colored items (especially if they are patent or suede) aren’t touching anything of a darker color.
3. Label the bag you put your items in with your contact details. You can also drop a business card or note into the bag.
4. Securely seal the package.
5. If you have been sent a DHL shipping label, ensure this has been clearly and securely attached. This is not needed if you have booked a 2-hour collection window within our London collection zone.

More ways to be circular

FARFETCH SECOND LIFE

Clear space in your wardrobe and earn FARFETCH credit by selling your designer bags. This service is currently available in the UK, US, all European Union countries, Norway, Kuwait, Saudi Arabia and UAE.

FARFETCH DONATE

Raise money for your favorite charity and earn FARFETCH credit by donating your pre-loved clothes in an easy, hassle-free way through our donations service. This service is currently only available in the UK.

Women's Pre-Owned

Committed to acquiring fashion in a more sustainable way? Invest in circular fashion by shopping timeless designs from iconic brands including Christian Dior, Yves Saint Laurent and Chanel on FARFETCH.

Men's Pre-Owned

Powered by our global network of specialist vintage boutiques, FARFETCH's pre-owned menswear offering delves into the archives of fashion's cult brands, including Comme des Garçons, Jean Paul Gaultier and Versace.

Why have we launched this service?

We're on a mission to become the global platform for good in luxury fashion — empowering everyone to think, act and choose positively. Services like FARFETCH Fix help our customers to extend the life of the clothes they buy, and in doing so have a positive environmental impact. It's all part of what we call Positively FARFETCH.