Farfetch offers a free collection service to all customers.
You have 14 days from receiving your order to return the item to the boutique. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back to the boutique in time. Please note that we can only collect returns from the same country to which your order was delivered.
We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents.
Please note: if you are returning items to multiple boutiques, you will need to request a return collection for each boutique. Simply visit the My Account section of the site to arrange additional collections.
Please note that you have 30 days to contact us upon the pickup of your return to ensure that we have acknowledged it and received the product. If you contact us after this 30 days period, we cannot guarantee a refund.
Due to the nature of personalised and monogrammed items, returns, changes or cancellations are at the discretion of Farfetch and the relevant Partner Boutique. In exercising this discretion, Farfetch and the relevant Partner Boutique will have regard to the level of customisation and personalisation and also reserves the right to offer a store credit for the relevant partner Boutique rather than a monetary refund. Store credit is valid for 6 months from the date of issue. This does not affect your statutory rights. Please note, that personalised and/or customised items may have a long lead in time before shipping, but payment will be taken at the time of or shortly after you submit your order and in advance of shipping.
If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a refund for the original item, excluding the original cost of shipping, according to our returns policy.
Once the boutique has received your item we will refund you by your original payment method. Payments can take up to 14 working days to process. Returned items will be refunded excluding the original cost of shipping.
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