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Orders & shipping

SAME DAY DELIVERY

Shipping Information

We offer same day delivery service in the following cities: London, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, and Madrid. Only specific postal codes are eligible for same day delivery (please check the full list of postal codes here). Once you enter your shipping address at checkout, we can determine if your postal code is eligible for same day delivery. If you are outside of the delivery area, the same day delivery option will not be available as a shipping option at checkout. We are unable to ship to P.O. boxes and APO/FPO addresses. Same day delivery fees vary by city and will be visible at checkout.

Shipping Times

Orders placed by 10 am local time will be delivered on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be delivered the following business day.

Change Requests

If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.

If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned and you will be refunded minus the shipping cost.

Farfetch is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. Please have in mind that same day delivery orders are prioritized, which means that you will have a 1-2 hour window for cancellations. After that, you will not be able to cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.

Postal codes

London

EC1A, EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R, E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18, E20, N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20, W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14, EC2Y, E1W, E98, N1C, N1P, N81, NW1W, NW26, SE1P, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W , SW1X, SW1Y, SW95, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W

Paris

75001 to 75020 and 75116

Los Angeles

90008, 90016, 90019, 90024, 90025, 90028, 90034, 90035, 90036, 90043, 90048, 90049, 90056, 90064, 90066, 90067, 90069, 90073, 90077, 90084, 90094, 90095, 90209, 90210, 90211, 90212, 90213, 90230, 90231, 90232, 90233, 90291, 90292, 90294, 90295, 90296, 90302, 90306, 90307, 90308, 90309, 90311, 90312, 90401, 90402, 90403, 90404, 90405, 90406, 90407, 90408, 90409, 90410, 90411

New York

All zip codes in Manhattan only

Miami

33131, 33142, 33136, 33139, 33140, 33109, 33119, 33239

Milan

20121, 20122, 20123, 20124, 20125, 20126, 20127, 20128, 20129, 20131, 20132, 20133, 20134, 20135, 20136, 20137, 20138, 20139, 20141, 20142, 20143, 20144, 20145, 20146, 20147, 20148, 20149, 20151, 20152, 20153, 20154, 20155, 20156, 20157, 20158, 20159, 20161, 20162

Rome

00135, 00136, 00137, 00138, 00139, 00141, 00142, 00143, 00144, 00145, 00146, 00147, 00148, 00149, 00151, 00152, 00153, 00154, 00155, 00156, 00157, 00158, 00159, 00161, 00162, 00163, 00164, 00165, 00166, 00167, 00168, 00169, 00171, 00172, 00173, 00174, 00175, 00176, 00177, 00178, 00179, 00181, 00182, 00183, 00184, 00185, 00186, 00187, 00192, 00193, 00194, 00195, 00196, 00197, 00198, 00199

Barcelona

08001 to 08042

Madrid

28001 to 28055

ORDER TRACKING

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.

All items are shipped directly from our boutiques. If you have ordered items from more than one boutique, you will receive a separate delivery from each boutique. You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of Farfetch or on DHL, UPS or SF EXPRESS by inserting the tracking number supplied.

Shipping times will vary. Please refer to our shipping section for more information. Farfetch cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

FARFETCH & AWAY YACHT DELIVERY SERVICE

We've just launched Farfetch & Away, an exclusive new service that allows you to have any order you make on Farfetch delivered to our partner boutiques near one of 13 Mediterranean marinas just as your yacht pulls into port. The boutique will bring your order down to the marina to meet you and you can even try on your new item on-board in privacy while they wait for you to in case you prefer to return the item.

To use this service, simply decide what you want to order and call our dedicated Farfetch & Away phone number +44 (0) 3331500239. The Mediterranean marinas where you can have your order delivered include:

  • Marina Grande (Capri, Italy)
  • Marina di Porto Cervo (Sardinia, Italy)
  • Marina di Portofino (Liguria, Italy)
  • Marina Marbella (Puerto Banus, Andalucía, Spain)
  • Balearic Marina de Ibiza Magna (Ibiza, Spain)
  • Port Vell Barcelona (Catalonia, Spain)
  • Port Camille Rayon (Alpes-Maritimes, Cannes, France)
  • Alpes-Maritimes (France)
  • Port de la Plaisance de Bonifacio (Corsica, France)
  • Taormina (Baia di Villagonia, Sicily, Italy)
  • New Port (Mykonos, Greece)
  • Santorini (Greece)
  • Porto di Favignana (Molo San Leonardo, Sicily, Italy)

To use this service or for more information please call: +44 (0) 3331500239.

CANCELLATIONS

You can cancel your order, for any reason, up to the moment it is processed by the boutique. Once it has been processed, you cannot cancel but you may return your order. Alternatively, You can use the contact form, or call us on +1 (213) 550-3798 (Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST).

SHIPPING

Shipping Information

All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.

We ship worldwide via premium carriers. All services make deliveries between Monday and Friday 9am-5pm. Please note that some services may not be available in all countries.

Shipping is calculated at checkout. For orders above the threshold**, we offer a flat delivery fee regardless of the number of partners you order from. The flat delivery fee is based on the lowest price shipping option available for the item in your order that travels the farthest to get to you. You may also choose an expedited shipping method at checkout such as Express or Same Day Delivery for an additional fee.

**The order value threshold is 215 SGD

Shipping Times:

DHL EXPRESS Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days

UPS STANDARD Only available within Europe: delivery within 5-7 days*

UPS EXPRESS SAVER Most of Europe and USA: delivery within 2-4 days Rest of the world: delivery within 3-7 days

SF EXPRESS Available in Singapore and Taiwan: delivery within 2 working days*

*Shipping times are to be used as a guide only and are based on time from order. Farfetch cannot take responsibility for delays due to customs clearance or payment transaction.

Duties & Taxes

CUSTOMERS IN THE EUROPEAN UNION, USA, CANADA, CHINA, AUSTRALIA, PUERTO RICO, SWITZERLAND, SINGAPORE, REPUBLIC OF KOREA, KUWAIT, QATAR, INDIA, NORWAY, SAUDI ARABIA, TAIWAN, THAILAND, UAE, JAPAN & MEXICO. We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the UK and the USA, these are included at the checkout.

All other customers

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

If you have any questions please click here to submit an enquiry.

SHIPPING TO RUSSIA

IMPORTANT INFORMATION FOR CUSTOMERS IN RUSSIA

Please note: Delivery to Russia takes from 3 to 4 days.

Your order will not be taxed unless your monthly import allowance exceeds the 1000 euro price point, and/or weight limit of 31 kg. For example, if on the 5th of October you have received a delivery totalling 100 euros, and on the 20th of October – a delivery totalling 800 euros, then sum of your import duties, 900 euros, is less than permitted allowance so no tax needs to be paid.

However, if on the 5th of October you have received a delivery worth 100 euros and on the 20th of October a delivery worth 910 euros , then sum will be equal to 1010 euro. In that case tax to be paid is 30% of the exceeding the amount. In this particular case – 30% of 10 euro.

For the registration and correct handling procedures, you will be required to submit a copy of your passport. Customs might ask for additional paperwork.

Customs handling fee

You will not have to pay the customs handling fee if your order is worth less than 200 euros. If your order is worth more than 200 euros but less than 1000 euros, you will have to pay a fee of 800 rubles + 144 rubles VAT per parcel.

If your delivery is worth more than 1000 euros, you will be charged 2100 rubles + 378 rubles VAT for parcels containing up to five items. From the 6th item onward you will be charged an additional 500 rubles + 90 rubles VAT for each additional 5 items in the parcel.

Storage of the parcels is free for the first three days. Starting from the 4th day you will be charged 6 rubles + 1,08 rubles VAT per kg per day (minimum charge is 600 rubles + 108 rubles VAT).

SHIPPING TO USA

For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.

For information on returns and refunds please click here.