Via Email:
We are available from Monday to Friday, 2 a.m to 5 p.m (CDMX).
You can contact us via e-mail: customerservice@farfetch.com

By Phone:

We are available from Monday to Friday, 9 a.m to 5 p.m (CDMX).
You can contact us by phone: +52 55 5350 9445

On weekends, our English-speaking colleagues will be happy to help.

Find the answers you need in our FAQs

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We aim to respond within 24 hours, however during busy periods such as holidays, sales and special campaigns, we may take longer getting back to you.

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