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CONTACT US

Phone

+1 646 791 3768 (Available Monday to Friday 8am-11pm EST, and Saturday to Sunday 9am-9pm EST).

FAQ

Find the answer you need in our FAQs section.

Contact Us

We aim to respond within 24 hours, however, during busy periods like holidays, sales and special campaigns we may take a little longer getting back to you. Want to get in touch with our teams? Scroll down for more details.

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Contact Us

Customer Service:

Email: customerservice@farfetch.com

We’re committed to our customer promise all year round, however during busy periods like holidays, sales and special campaigns you might experience higher waiting times from our Customer Service team. Your deliveries may take longer than usual to get to you, but don’t worry — you’ll receive a confirmation email as soon as it’s shipped. For more information, visit the FAQs.

Press:

Email: press@farfetch.com

If you are a journalist and require images for editorial purposes, please e-mail your requests to press@farfetch.com. Please note that we do not hold samples, however, we may be able to put you in touch with our partner stores to obtain these.

Affiliates:

Email: affiliates@farfetch.com

If you are interested in joining the Farfetch affiliate programme, please e-mail us at affiliates@farfetch.com and include the name and URL of the website. To find out more about our affiliate scheme, please click here.

Retail Partners:

Email: retailpartners@farfetch.com

Would you like to join Farfetch as a retail partner? Please e-mail retailpartners@farfetch.com with details including a website address if you have one.

Jobs:

If you are interested in a career at Farfetch, please visit our careers page.

Buying:

Please note that Farfetch operates as a marketplace for independent boutiques. We do not have a buying department and we do not buy stock directly from brands.

Farfetch UK Ltd 4th Floor, The Bower, 211 Old Street London, EC1V 9NR

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