FARFETCH - The Global Destination For Modern Luxury

How does Klarna work?

Klarna is a payment provider offering flexible payment options including Buy Now, Pay Later. Once you’ve placed your order on FARFETCH, you’ll be redirected to Klarna, where you’ll be asked to enter your card details. To check your eligibility, Klarna will perform a soft search with a credit agency which will not affect your credit score.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

For more information, view Klarna’s Privacy Policy here

Am I eligible for Klarna solutions?

To use Klarna solutions you must be at least 18 (18+, US residents only). Klarna offers Buy Now, Pay Later solutions. Whilst this option is widely promoted, Pay in 3 interest-free instalments and Pay in 4 interest-free instalments are subject to your financial circumstances. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. When choosing these Buy Now, Pay Later solutions, our assessment will not affect your credit rating, however, borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Late fees may apply. Ts&Cs apply. Maximum spends* apply to every order, and you’ll only be able to use Klarna Buy Now, Pay Later solutions if you have a delivery and billing addresses at the markets we offer Klarna.

*Maximum spends: France (1500 EUR), Italy (2000 EUR), United Kingdom (£1500), United States ($1500), Germany, Austria, Switzerland and Belgium (5000 EUR/CHF).

*CA resident loans made or arranged pursuant to a California Financing Law license.

What happens if I cancel or return my order?

As soon as FARFETCH have accepted your cancellation or return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be accepted in the Klarna app immediately and your refund will be processed within 57 business days.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect your payment from the debit or credit card you entered at checkout. If Klarna is unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna will notify you two days before a payment is due and then attempt to collect your payment. Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too.

You will not be charged fees or interest for late and missed repayments if you pay on time. Your credit score will not be impacted by using Klarna, even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. Klarna may continue to attempt to collect overdue and currently due payments on following due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

FARFETCH has partnered with Volt, a third party payment provider, to offer instant bank transfers. When you place an order, you'll be redirected to Volt at checkout where you'll be able to pay FARFETCH directly from your preferred bank account without sharing your bank details. It's faster, simpler and more secure.

Within a few taps, you'll be able to pay using Volt without registering or creating an account and your personal details won't be stored.

Volt, our instant bank transfer payment provider, is available at checkout in the United Kingdom and Europe.

When you place an order using Volt as a payment method, you need to have a bank account and the app of your banking provider downloaded.

How can I pay using instant bank transfers?

1. Add items to your shopping bag.

2. Select Instant Bank Transfer as your payment method at checkout.

3. Confirm your order and click Place Order.

4. Search for your bank and select it on Volt's page. If you're using mobile, you'll be redirected to your banking app. If you're on desktop, scan the generated QR code to complete the payment in your banking app.

5. Authenticate the payment using your bank's security measures.

6. Confirm payment to complete your order.

Once the payment is confirmed, you'll be redirected to the FARFETCH order confirmation page. Whilst your payment is being confirmed, please don't close the browser window.

If you were unable to confirm your payment, your payment request will expire within 30 minutes and your order won't be placed. To place your order again, head to checkout and follow the steps above.

Depending on your bank, there may be a limit set on your account which could prevent a transaction from going through. In selected regions, you may also be asked to provide your IBAN or account details. To find out more about this, contact your bank.

View the Volt Terms and Conditions here

If I want to return my item, how will my refund be processed?

Once your return has been accepted by our brand or partner boutique, your refund will be processed. If you used Volt as your payment method, your refund will be transferred instantly to the bank you originally paid with. For more information, head to our returns and refunds page