It sometimes takes longer than expected to deliver parcels, particularly at peak times, or during pandemics. You can track your bag(s) using the information provided under the “Is there a way of tracking my bag?” question above.

If you believe your item(s) may be lost and there have not been any updates on it’s shipment status for more than 3 days, contact our customer service team (see below for details).

Email: secondlife@farfetch.com

Europe: +44 (0) 20 3871 8540 (Available Mon-Fri 9AM - 6PM GMT)

USA: +1 347-913-9565 (Available Mon-Fri 9AM - 6PM EST)

Middle East: +971 600 521591 (English & Arabic, Available Sun-Fri 10am - 7pm Dubai time).

Please note our Customer Support is available in English only in Europe and USA, and in English and Arabic in the Middle East.

FAQs

About Second Life

What countries is this programme available in?

Who can I contact if I have any issues or additional questions?

Getting and accepting a quote

What brands are eligible?

Can I sell a bag that I didn’t originally purchase on FARFETCH?

I've submitted my bag(s), when will I receive my quote? Why have I not received it yet?

How is the price I'm quoted for my bag(s) determined?

Will any fees be subtracted from the price that I am quoted?

What happens if I'm not happy with the price quoted?

Can the original price I'm quoted change after you receive my bag(s)?

How long is my quote valid for?

How do I accept the quote that you have given me?

Why have I been asked to send additional photos?

How do I send in additional photos?

How will FARFETCH assess the condition of my bag(s)?

How do I know what size category my bag(s) falls into?

Where can I see my previous submissions?

Sending Us Your Bag(s)

How do I send my bag(s) to farfetch? Are there any shipping costs?

How should I package my bag(s) for collection?

Where can I find my shipping label and shipping instructions?

How do I reschedule my collection?

CAN I USE A DROP-OFF POINT INSTEAD OF HAVING IT COLLECTED?

Is there a way to track the shipment status of my bags?

Where is my bag? How will I know when you have received it?

What happens if my items is lost?

What if I change my mind and decide that I want my bag(s) to be returned?

Bag Verification Process

What happens when you receive my bag(s)? How long does the process take?

What happens to my bag(s) if it doesn’t pass your verification process?

Why would my bag(s) not pass the verification process?

How do you authenticate bag(s)?

Getting Paid for Your Bag(s)

How long will it take to get paid?

How will I be paid? What is FARFETCH credit?

Why haven’t I received my FARFETCH credit yet?

Can I transfer my FARFETCH credit to family or friends?

How long will my FARFETCH credit be valid for?

How can I see how much credit I have?

How do I use my credit?

How do I receive extra credit as part of my FARFETCH members' benefits?