Do I need an account to place an order?
No, all you need is an email address. We recommend that you register for an account so that you can start adding pieces to your Wishlist, however, you can place and track orders as a guest and sign up to a time that suits you. Please note, any orders placed under guest checkout will not show if you create an account at a later date.
I have forgotten my password: what should I do?
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive Farfetch email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.
How do I place an order on your site?
Placing an order is easy at Farfetch. Here’s how:
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.
Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.
Can I place an order over the phone?
Our friendly Customer Service Advisors are happy to assist you with placing your order over the phone.
Where can I find size & fit advice?
Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.
Why is Farfetch pricing special?
At Farfetch, you are shopping pieces from our luxury brands and partners around the globe, expertly curated for you by our team. Prices are determined by each Farfetch partner, therefore the price of the same item may vary depending on your location and where you order an item from.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your shipping country from the ‘Location Preferences’ menu at the top right corner of our site.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
Which currencies can I shop in?
The currency that you shop with is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
When will my card be charged?
If you pay by debit card or PayPal, Farfetch will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
What payment methods do you accept?
Please note: We do not accept cash on delivery or installments as payment, excluding Brazil.
Will my personal details stay safe?
Are you going to have my size again?
To be notified if a sold-out item becomes available again, click on 'Size Unavailable?' on the item’s page, select the size you need, and then enter your email address.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your shopping bag or wishlist does not reserve it.
Are Farfetch items authentic?
Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.
How will my order be packaged?
Your order will be carefully packaged in a protective Farfetch box to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.
How much will I be charged for shipping?
Every Farfetch order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. We also offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.
Find out more about One Shipping Fee.
Do you offer same day delivery?
We offer a same day delivery service in some of the world’s major cities – including Berlin, London, Paris, Hong Kong, Los Angeles, New York, Miami, Milan, Rome, Barcelona and Madrid - when you shop from a Farfetch partner in that city. Simply order before 11am to receive delivery that same day, and after 11am for the next business day.
For further information please click here.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we will dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. If you ordered from multiple Farfetch partners, please bear in mind that your items will arrive separately.
We will keep you updated with tracking information and an estimated delivery date. You can also follow its journey by heading to 'My Orders' in your account, or if you opted for guest checkout you can track the status of your order here.
Can I collect my order?
You may be able to collect your order from a convenient location near you; simply select 'Click & Collect' at checkout to view your options. If available, we will confirm when your package is shipped and then ready for collection.
Will I need to pay taxes and duties?
Farfetch ships to the following destinations on a DDP (Delivery Duties Paid) basis:
European Union, USA, Canada, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E, Japan, Mexico, Colombia, Chile, Argentina, Guernsey, Isle of Man, Jersey and San Marino.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected (i.e. customers located outside of the above listed countries/regions), the price you pay to Farfetch will exclude all relevant import duties and sales taxes. As the recipient, you must instead pay these directly to our carrier to release your order from customs upon arrival.
For US customers, Farfetch does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information.
Why can't certain items be shipped to me?
While Farfetch ships internationally, the brands on our site can determine where their goods are distributed and some items may not be available to purchase in every region. Some beauty products and exotic items may also be restricted by local customs in the country you are shipping to. Feel free to contact us for further information.
What is your returns policy?
We offer a full refund on any items sent back to us within 14 days of the delivery date and provide a free pick-up service for all returns - that means you can choose a time that's convenient for you. To create a return, go to ‘My Orders & Returns’ in your account, or if you placed an order as a guest click here.
We recommend booking your collection time within 7 days of the delivery date to ensure your package arrives within the required time frame. Unfortunately, we are unable to process exchanges. For further information on returning an order, visit our Return & Refunds Policy. Please note, unwanted items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
How do I book a free collection or return in store?
To request a return, go to 'My Orders & Returns' if you have an account, or click here if you placed an order as a guest. For our free pick-up service, select 'By courier' and choose a collection date, and we will then send you a confirmation email with the next steps.
If you would prefer to drop off your return, select 'In-store' instead. Prepare your package with any original documents and take it to your chosen location along with your return confirmation email. Returns shipped within the US can be dropped off at any UPS store.
Returns shipped within the US can be conveniently dropped off at any UPS store.
How do I package my item for return?
Simply follow these steps to prepare your item:
Place any unwanted items with original packaging inside the protective Farfetch box and leave it open until the driver has checked the contents.
Attach the return label and a signed copy of the return note to the outside of the Farfetch box. Please do not to attach any labels to an item’s branded box.
If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box.
Find out more about preparing your parcel for a return.
When will I receive my refund?
Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.
Will shipping & duties be refunded on return?
While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) country/region, taxes and duties are non-refundable through Farfetch. You may be able to recover these by contacting your local customs office directly. If you have shipped an order to a DDP (Delivery Duties Paid) destination, taxes and duties are refundable through Farfetch.
Can I return my customised item?
Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns.
What is Positively Farfetch?
Positively Farfetch is our mission to become the global platform for good in luxury fashion – empowering everyone we work with to think, act and choose positively. We want to inspire you to make positive choices that consider the impacts on the environment, society and animal welfare. To do so, we will champion the products, brands, boutiques and innovators that are putting sustainable issues at the heart of how fashion is created, enjoyed and disposed of. You’ll start seeing Positively Farfetch appear as we add more pieces, brands and services that help make a positive difference. Find out more about our mission here.
What do we mean by Positively Conscious?
Positively Conscious is how we identify which products have been created with sustainability in mind. The Conscious Edit, Positively Conscious labels and product information tabs are there to help you make informed decisions about your purchases.
How do we select brands and products to be labelled Positively Conscious?
We’ve teamed up with an agency, Good On You, that rates the sustainability of brands across three areas: environmental, social and animal welfare. Brands need to score a minimum of four out of five in one of these areas on Good On You’s rating system to qualify. When one of our brands qualifies, all of their products will automatically be labelled as Positively Conscious.
If a brand doesn’t qualify, some of their individual pieces still can based on product specific criteria. First, we look at fabric composition. If the product is made from 50%+ of eco-friendly materials then it qualifies. In line with Good-On-You, the materials we count as eco-friendly are organic (cotton, linen, hemp, silk, wool), recycled (polyester, wool, cotton, leather, nylon, paper, polyamide), or other materials that are recognised as meeting independent standards such as linen, tencel and ramie. Secondly, we will include products that carry good independent certifications such as Fairtrade, Fairmined or Forest Stewardship Council certified. Lastly, if a product is pre-owned, it will qualify – we believe selling second hand products helps extend their useful life.
Who is Good On You?
Good On You is the world’s leading source for fashion brand ratings. It inspires people to make more conscious shopping choices and is widely recognised for assessing a brand’s impact on people and the planet. The Good On You rating system considers each brand’s policies and practices on the treatment of workers, animal welfare and the use of resources, such as energy, water and chemicals. The ratings are based on publicly available information including industry standards, certifications and a brand’s own reporting. For a brand to be scored, they must be transparent about their progress on these issues. Find out more about the Good on You rating system here.
What does it mean if a product isn’t labelled Positively Conscious?
This just means that it doesn’t meet our Positively Farfetch standards – they’re deliberately high, so not all our pieces will be assigned this label.
What about packaging and transportation?
We’re taking positive steps to reduce the impact that our packaging and delivery has on the environment, without compromising the condition of products when you receive them. This includes adopting lighter and fully FSC certified packaging, to finding innovative ways to ship orders and reducing the distance packages travel.
How can I get involved?
We’re always on the lookout for brands who think positively and have the same mission as us to achieve more sustainable luxury fashion. If there’s a brand we may have missed, we want to hear about them! Get in touch today.
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