To cancel your order:

1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here – you'll need to provide your order number and email address
2. Select the items you want to cancel and your reason for cancellation
3. We'll send you a confirmation email of your cancelled order

If you can’t cancel your order as self service in your account, it means the order has already been prepared and can no longer be cancelled—neither by you nor our Customer Service Team. However, you can still return - please see our Returns and Refunds page.

To return your order:

1. Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here.
2. Find the order you want to return and click Return Item(s)
3. Select each item and your reason for returning
4. There are two ways to return your items. At least one will always be available:
        A. Book a free returns collection - Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection
        B.  Return for free at a drop-off point near you - Select the drop-off option in your account and take the return to your chosen courier drop-off point

Prepare your return

1. Place the item inside the FARFETCH packaging – don't forget any brand boxes, dust bags, or cases
2. Attach your Return Label to the outside of the FARFETCH packaging. 
3. If you received a Return Note with your order, attach it to the outside of your package

If you’re returning multiple beauty items that arrived in separate boxes, please package them the same way they arrived with new Return Labels.

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

All the documents you need to return your item should be included in your FARFETCH package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an order as a guest, enter your guest order details here.

Customer Service

Phone number: 

(UK) +44 (0)20 3962 2362
(USA) +1 646 791 3768
(CAN) +1 226 780 4061
(AUS) +61 488 839 167

For Swiss Customers, you may contact us at: 

Italian: +39 02 8295 5730
German: +49 (0)15 7359 98928
French: +33 9 74 59 45 88
English: +44 (0)20 3962 2362

For Romanian Customers:  +40 31 229 4541

Press

Email: press@farfetch.com

If you're a journalist and require images for editorial purposes, please email your requests to press@farfetch.com. We don't hold samples, but we may be able to put you in touch with our brands and partner boutiques.

Retail Partners

Email: retailpartners@farfetch.com

If you would like to join FARFETCH as a retail partner, email retailpartners@farfetch.com. Please include all the details and the website address if you have one.

Jobs

Interested in a career at FARFETCH? Visit our careers page here

Please do not email your CV. Applicants will only be considered if they apply for a job role through our careers page.

Buying

FARFETCH operates as a marketplace for our brands and partner boutiques. We don't have a buying department or buy stock directly from brands.

FARFETCH UK Ltd, The Bower, 211 Old Street, London, EC1V 9NR

Please note, returns will not be accepted at this address.

Speak Up Line

If you are aware of any ethics concerns/unethical practices or violations of our Code of Conduct, please raise a concern here. This link is not to reach our Customer Service team.