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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 31806 Reviews

Based on the reviews from the last 2 months

31806 Reviews

Today

Ordered From: Boutique

Reviewed by: ruth lazarus

Review

No reviews submitted

Today

Ordered From: Antonioli

Reviewed by: shirley lu

Review

No reviews submitted

Today

Ordered From: Gaudenzi

Reviewed by: Pedro Flores

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Norma Cruvinel

Review

Eu fiquei muito satisfeita com atendimento ,com a entrega , mas um pequeno detalhe eu não gostei , meu vestido que comprei jonh jonh veio com parte sem costura ( eu levei na costureira que vai costurar vestido p mim ) eu resolvi não fazer devolução e arrumar vestido , só mais atenção quando forem enviar mercadoria porque o processo todo de devolução é ruim . Mas obrigada gostei muito do atendimento as atendentes são nota 10 .

Today

Ordered From: Eraldo

Reviewed by: Giorgos

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Rafael Garcia

Review

Entrega no prazo e o produto impecável !!

Today

Ordered From: Boutique

Reviewed by: Sherron Bishop

Review

Hello, I love my shopping experience with Farfetch. However, the shoes didn't fit and I'm unable to make an exchange...I hope when my refund is returned I can purchase the 39.5 before they're gone!

Today

Ordered From: Boutique

Reviewed by: FABIANE

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Felipe Augusto

Review

No reviews submitted

Today

Ordered From: Tessabit

Reviewed by: Elodie Hullmann

Review

Ensemble de la Commande convenable , produit de qualité

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Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+1 (213) 375-0858

Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.