Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

scored 4,7 / 5 based on 549193 Reviews

549193 Reviews

Piece Bought Moncler, Akio padded jacket

Ordered From: Concessions NL WH

Piece Bought Maison Margiela, Replica low-top sneakers

Ordered From: THE APARTMENT 2

Piece Bought Marni, tiger-pendant necklace

Ordered From: Boutique


There was no protective packaging for the necklace, and it arrived with some scratches on the gold plating


This was so easy, seamless and enjoyable. I got something I loved, at a much cheaper price.

Piece Bought Balenciaga, Race Runner low-top sneakers

Ordered From: Boutique


Very pleased with the service I’ve received from farfetch, would recommend them to everyone item received within a couple of days can not fault them

Piece Bought Maje, chain-belt tailored blazer

Ordered From: MAJE WH FR


Unfortunately, I purchased a Maje blazer on black friday for a discount and my delivery got stuck in customs. I reached out proactively to ask about my shipment and only then was I informed that my package could not make it past customs and that it would be returned / sent back to the vendor and that I would be refunded. Now I am unable to purchase that blazer for the same price and I regret not buying it from a vendor such as Bloomingdales over purchasing with Farfetch. This experience unfortunately will make me hesitant to buy with Farfetch again.

Piece Bought Camper, Peu Terreno lace-up sneakers

Ordered From: Boutique


Availablity of products

Piece Bought Elisabetta Franchi La Mia Bambina, monogram-pattern bow-detail body

Ordered From: STYL BABY


Merce autentica e spedizione veloce

Piece Bought Valentino Garavani, VLogo Chain 130mm platform sandals

Ordered From: Boutique


Tutto sempre perfetto!

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Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:


+1 646 791 3768

Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST


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Or you might find the answer to your question on our Frequently Asked Questions page.

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