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Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

scored 4.7 / 5 based on 542451 Reviews

542451 Reviews

Piece Bought Givenchy, black and white faded logo print iPhone X phone case

Ordered From: Boutique


Foi tudo perfeito na entrega. Rápido e com qualidade

Piece Bought Hogan, contrast logo sneakers

Ordered From: MODES

Piece Bought Comme Des Garçons Play x Converse, logo print trainers

Ordered From: D2


My last order return has not been credited back to my Visa, please check into this and get back to me. asap

Piece Bought Coach, slim billfold Id wallet

Ordered From: Boutique





Piece Bought Versace, Barocco print track pants

Ordered From: Boutique



Piece Bought Isabel Marant Étoile, short embroidered dress

Ordered From: Boutique

Pieces Bought Guild Prime, star print hoodie Calvin Klein Jeans, contrast logo hoodie Makavelic, Mot sweatshirt

Ordered From: Boutique


这次有些小失望 因为有条裤子发错了 我下单的时候没有售罄 结果收到的时候是另外牌子的 联系客服告诉我之前的售罄了 到最后还要退货 比较麻烦… 是因为售罄了才给我随便发个别的牌子?也没与我沟通…希望可以改进吧

Piece Bought Yuiki Shimoji, oversized hoodie

Ordered From: DOSHABURI


I am very satisfied with the hoodie that I ordered in april. I remember being VERY satisfied when I first wore the hoodie, I remember being surprised by how the quality of the fabric was absolutely unlike anything that I had ever felt. I wear this hoodie so often, and love it.

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Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

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+1 646 791 3768

Available Monday to Friday 8am-11pm EST and Saturday to Sunday 9am-9pm EST


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