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A Message From José Neves, Founder & CEO, Farfetch

I wanted to share an update on behalf of all of us at Farfetch, in light of the evolving coronavirus situation. Firstly, our thoughts go out to everyone affected by this unprecedented event — we are all in this together and sending our thoughts to you and our whole community.

Our first priority is always the health and wellbeing of our customers, our people, and the boutiques and brands who work alongside us. Because of this, we continue to monitor the situation with wellbeing and safety front of mind.

As our teams work around the clock to ensure we continue to offer you the best possible customer experience, we thought you might find it helpful if we answer some questions you might have. Our FAQs can be found on the link below. If there is anything I haven’t covered here, please get in touch with us via email at and we’ll be very happy to help you.

Additionally, I wanted to share what we are doing to support our community of boutique owners who sell on Farfetch. As you know, when you shop on Farfetch, your items will arrive from either a boutique in 50 countries around the world, or from one of our many brand partners. The vast majority of these are small businesses (often family-run) many of whom cannot welcome customers into their stores right now.

However, most are still able to trade online. This is a vital lifeline for them at this time. We are doing all that we can to help all of our partners, but especially the smaller ones.

We are supporting our community of boutique owners by increasing visibility of their stock on Farfetch, and helping them with logistics, marketing and operations through our platform. Our partners are offering you 25% off to encourage you to support them, and in return we are reducing by 25% the cost to them of using our marketplace.

Altogether, our community represents hundreds of thousands of jobs around the world. It is a hugely important part of our economy and also our culture, something that we all love and want to save. By #supportingboutiques we can help see them through this immensely difficult time. I wish you all health and love, and I know that we will get through this together.

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