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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 27506 Reviews

Based on the reviews from the last 2 months

27506 Reviews
View: 1080

Today

Ordered From: Bonvicini

Reviewed by: bryn adair

Review

favorite new store

Today

Ordered From: Gito

Reviewed by: Carilou

Review

The shoes were pristine, not at all like sale shoes shopworn from the rack in Saks or Neiman’s, etc. I searched for these shoes at Jimmy Choo London’s recommendation.

Today

Ordered From: Boutique

Reviewed by: Keila Patricia

Review

Melhor e-commerce

Today

Ordered From: Pozzilei Treviglio

Reviewed by: Jacqueline

Review

Me gustaría hacer la orden y Servicio al cliente en Español

Today

Ordered From: Biondini Paris

Reviewed by: Gretta

Review

I was really impressed with the whole experience. The price was really good with quick delivery and I also had cancelled another order which was incredibly easy and prompt. Good work Farfetch! Only one negative thing: I think you should offer free delivery over a certain amount spent. This seems to be the norm on other sites like net-a-porter.

Today

Ordered From: Boutique

Reviewed by: Diane Bainbridge

Review

Great experience and shoes were on sale!

Today

Ordered From: Club 21

Reviewed by: Beau Lloyd

Review

No reviews submitted

Today

Ordered From: Deliberti

Reviewed by: Fraser Wu

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Stephanie

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Vanessa Andrade

Review

No reviews submitted

of 2750
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Round the clock

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, ensuring you are updated every step of the way.

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+44 (0) 20 3750 1250

Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.

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