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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.6 / 5 based on 28074 Reviews

Based on the reviews from the last 2 months

28074 Reviews

Today

Ordered From: Boutique

Reviewed by: Briante

Review

I LOVE FARFETCH ! It’s my fav shopping site , the customer Service is amazing , and it’s a reliable source so I loveeeee it! I shop with confidence !

Today

Ordered From: Idrisi

Reviewed by: ma

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Biyu Liu

Review

I have purchased T-shirt from the Canada shop while when I received the T-shirt it not even put in The plastic bag! At same time I have also purchased the same brand from one of the Italy shop and they have done a excellent job!

Today

Ordered From: Boutique

Reviewed by: Nik

Review

Everything was nice and neat and packaged. Took a little longer with shipping but Farfetch refunded my shipping fee which was a plus. So overall a good experience

Today

Ordered From: Boutique

Reviewed by: Sophea Sin

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: yupeng zhang

Review

No reviews submitted

Today

Ordered From: VALENTI

Reviewed by: Danny

Review

Very good site and nice clothes

Today

Ordered From: Cruvoir

Reviewed by: Lane Saunders

Review

It took 12 days to receive my item. I am surprised you are in business if it takes that long from NY to WI. Your competition does it in 3 days or less.

Today

Ordered From: Penelope

Reviewed by: Ana Luísa

Review

No reviews submitted

Today

Ordered From: Biffi Boutiques

Reviewed by: HSAO HSIEN

Review

No reviews submitted

of 2807
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Round the clock

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, ensuring you are updated every step of the way.

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+44 (0) 20 3750 1250

Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.

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