FARFETCH REVIEWS
Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.
scored 4.7 / 5 based on 552593 Reviews
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Piece Bought ERL, mid-rise flared jeans
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Item doesn’t fit extra small for size listed . Also will not allow an exchange return or store credit.
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Piece Bought Giuseppe Zanotti, chunky sole lace-up boots
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he boots are so awesome thank you for a great buying experience.
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Piece Bought Vans, Sk8-Hi "Mix & Match" sneakers
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THE PRICE AND SELECTION WAS GREAT. IDK WHAT HAPPENED DURING SHIPPING TO TAKE IDK HOW LONG WITH IDK HOW MANY DELAYS TO MAKE A 3 DAY MAX TRIP.
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Piece Bought Burberry, quilted classic-hood jacket
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This was the absolute worst experience I have ever had shopping online. My order was not handled properly and as a result was stuck in customs. The customer service agents did not follow through on fixing the issue.
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Piece Bought Aje, Mimosa cut-out midi dress
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Quick shipping beautiful dress.
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Piece Bought Dolce & Gabbana Eyewear, logo-lettering oversized sunglasses
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Very authentic 👌
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Piece Bought Alexander McQueen, Oversized low-top sneakers
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Piece Bought Versace Jeans Couture, Chain Couture-print shoulder bag
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Shipping was fast and the transaction smooth!
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Piece Bought Givenchy Kids, logo-stamp cotton T-shirt
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Piece Bought Versace Jeans Couture, Barocco print crop top
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Farfetch Customer Promise
At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember
Fast shipping
We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.
Fast response
We will answer your query within 1 business day
Free returns
We offer free global returns and pick-up service
Listen and resolve
We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way
Safe & secure shopping
Need help?
If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:
+61 488 839 167
Available Monday to Friday 9am-6pm AEST and Saturday to Sunday 9am-1pm AEST
Click here to send us an email
Or you might find the answer to your question on our Frequently Asked Questions page.