In the interest of getting into the festive spirit, we’ve extended our returns period for the holiday season. That means more flexible returns on all orders placed between 12th November and 18th December 2018.
To take advantage of this you’ll need to use our free returns collection service. Here’s how:
1. Log in to My Account by 3rd January 2019 to request a return
2. Schedule your returns pickup by 9th January 2019
Please ensure your return complies with our policy. Once it’s been received, we’ll refund you via your original payment method, which can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded in full, excluding the cost of shipping when using our free collections service.
Chill. These upcoming weeks may traditionally be the most stressful on the shopping calendar, but there’s still time to find the perfect present and get it delivered before the big day. Our last order date to receive your pieces in time for Christmas is 18th December 2018 with Express Delivery.
Need a little more time? We also offer F90, a super-speedy, 90-minute delivery service in 11 cities and a same-day delivery service in 18 cities worldwide – full details of which can be found here. Please note that you’ll need to place your same-day delivery order by 21st December to ensure it’s under your tree before Christmas.
Whatever your shopping style, we recommend ordering well in advance of Christmas, as these dates cannot be guaranteed if there are issues with payment or if additional checks need to be made.
And, relax…Happy holiday season from everyone at Farfetch.
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