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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 15808 Reviews

Based on the reviews from the last 2 months

15808 Reviews

Today

Ordered From: Bernardelli

Reviewed by: jane

Review

No reviews submitted

Today

Ordered From: Pompeu Baqueira

Reviewed by: Lui Xiaolong

Review

更多的款式更多的选择,客服24小时提供周到的服务就更好了

Today

Ordered From: Tom Greyhound

Reviewed by: Cindy Capp

Review

Again, no return paperwork! This seems to be the case 60 % of the time, which I find very frustrating

Today

Ordered From: Russo Capri

Reviewed by: Cindy Capp

Review

Again, no return paperwork!!

Today

Ordered From: O'

Reviewed by: abdulaziz al

Review

The best website in my opinion , always has what i need, professionalism at its most, fast delivery, everything is great. sening me discount code is always great haha

Today

Ordered From: Fiacchini

Reviewed by: zhangxin

Review

购买的物品还没收到,就打折了,还不退差价,客服态度差到极致,(这是最令人气愤的)非常差的购物体验。

Today

Ordered From: Boutique

Reviewed by: Levin Leonata

Review

Im very impressed how fast the delivery was

Today

Ordered From: Boutique

Reviewed by: Anonymous from Asia

Review

Speedy delivery and good prices compared to other platforms! Would even be better if shipping is free worldwide!

Today

Ordered From: Childsplay Clothing

Reviewed by: Soufyan AlKabbani

Review

No reviews submitted

Today

Ordered From: Gente Roma

Reviewed by: Soufyan AlKabbani

Review

No reviews submitted

of 1580
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+61 871001758

Available Monday to Friday 8am-9pm HKT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.