About the upcoming holiday season

Extended returns period

We’ve extended our returns period over the holiday season, offering more flexible returns for all orders placed between 00 November and the express shipping date for your country, as selected above. To take advantage of this, you’ll need to use our free returns collection service. Here’s how:

1. Log into My Account by 11 January to request a return
2. Schedule your return pickup by 15 January

Please ensure your return complies with our policy. Once it’s been received, we’ll refund you via your original payment method, which can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded in full, excluding the cost of shipping when using our free collections service.

Happy holidays from FARFETCH.