Everything you need to know about holiday season

We recommend ordering well in advance of Christmas, as these dates cannot be guaranteed if there are issues with payment or if additional checks need to be made.

Extended returns period

We’ve extended our returns period over the holiday season, offering more flexible returns for all orders placed between 00th November and 19th December. To take advantage of this you’ll need to use our free returns collection service. Here’s how:

1. Log in to My Account by 9th January to request a return
2. Schedule your returns pickup by 15th January

Please ensure your return complies with our policy. Once it’s been received, we’ll refund you via your original payment method, which can take up to 14 working days to process depending on your bank or payment provider. Returned items will be refunded in full, excluding the cost of shipping when using our free collections service.

Happy holiday season from everyone at Farfetch.