I wanted to share an update on behalf of all of us at Farfetch, in light of the evolving coronavirus situation. Firstly, our thoughts go out to everyone affected by this unprecedented event — we are all in this together and sending our thoughts to you and our whole community.
Our first priority is always the health and wellbeing of our customers, our people, and the boutiques and brands who work alongside us. Because of this, we continue to monitor the situation with wellbeing and safety front of mind.
As our teams work around the clock to ensure we continue to offer you the best possible customer experience, we thought you might find it helpful if we answer some questions you might have. Our FAQs can be found on the link below. If there is anything I haven’t covered here, please get in touch with us via email at email@example.com and we’ll be very happy to help you.
Additionally, I wanted to share what we are doing to support our community of boutique owners who sell on Farfetch. As you know, when you buy on Farfetch, your items will arrive from either a boutique in 50 countries around the world, or from one of our many brand partners.
Many of our partners are small businesses who have had to close their physical store locations. As you can imagine, this is having a big impact on them. We are working with these boutique owners to help them in any way we can during this period. We are making sure they can keep selling to customers on Farfetch, even if they can’t welcome their customers into their retail stores at the moment. We are increasing visibility of their stock on Farfetch, and helping them with logistics, marketing and operations through our platform. Your continued custom is also helping these businesses stay strong — so we thank you for supporting them as you shop with Farfetch.
I want to thank you for your support — we really appreciate it and we will continue to do all we can to serve you well,
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