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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4,7 / 5 based on 16823 Reviews

Based on the reviews from the last 2 months

16823 Reviews

Today

Ordered From: Apropos The Concept Store

Reviewed by: Laila Al

Review

Thanks alot

Today

Ordered From: Boutique

Reviewed by: aidani santos

Review

This transaction went sour because of multiple issues. the first transaction i did, it didn't appear about the tax, not until you confirm the payment. Though despite of these situation FARFETCH people, to name some Shawn and Doyle, helped me resolved this issue. Next when i received my first GUCCI jeans, i just found out the GUCCI waistline is an inch smaller than the regular sizes, like Balmain, Amiri, American eagle, Calvin Klein, Kenzo...to name some, so i decided to return it back...thsi first package came with ONLKY GUCCI box and ribbon....But because i like to have GUCCI jeans with this design i ordered a larger size, guess what..the PACKAGE WAS More elaborate..the jeans comes with a bigger BOX, a DUST BAG, a plastic cover, a hanger, and of course the ribbon....but my GOD....i wish the company of gucci will teach the first packager to package the jeans like the usual because i found out if you buy gucci jeans, the last packaging should be expected, unless the first order was a mistake....anyhow, i will still buy FARFETCH, but i make sure they are coming from EUROPE and not US...

Today

Ordered From: Dell'oglio

Reviewed by: Min Chen

Review

Nice and fast

Today

Ordered From: Boutique

Reviewed by: samah

Review

No reviews submitted

Today

Ordered From: Stefania Mode

Reviewed by: grant wishard

Review

Highly recommended. I was amazed at how quickly my items arrived from Italy and the care taken in packaging each item separately. I'll definitely be ordering again.

Today

Ordered From: Jofré

Reviewed by: Norah Altmimi

Review

No reviews submitted

Today

Ordered From: Visiona

Reviewed by: Barbie Hoo

Review

No reviews submitted

Today

Ordered From: Aquerreta

Reviewed by: Myrene Pascua

Review

Thank you so much!

Today

Ordered From: André Opticas

Reviewed by: Graziela Pereira

Review

No reviews submitted

Today

Ordered From: Eraldo

Reviewed by: Ann

Review

No reviews submitted

of 1682
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Round the clock

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, ensuring you are updated every step of the way.

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+44 (0) 20 3750 1250

Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.