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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 27155 Reviews

Based on the reviews from the last 2 months

27155 Reviews

Today

Ordered From: Boutique

Reviewed by: Adam

Review

No reviews submitted

Today

Ordered From: Santa Eulalia

Reviewed by: Lee Nguyen

Review

Farfetch and the merchant partner provided excellent customer service confirmed shipping times and sent updates. Great experience through and through!

Today

Ordered From: Boutique

Reviewed by: EVELIN A

Review

Obrigada

Today

Ordered From: Deliberti

Reviewed by: mike kelfer

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Carolina M. Campos

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No reviews submitted

Today

Ordered From: Le Gray

Reviewed by: Naoko Davies

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: paul li

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Juciana Morgan

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No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Patricia

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Agus

Review

No reviews submitted

of 2715
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Round the clock

We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, ensuring you are updated every step of the way.

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+44 (0) 20 3750 1250

Available Monday to Friday 8am-11pm GMT and Saturday to Sunday 9am-9pm GMT

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.

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