farfetch customer promise
At the heart of the Farfetch community is you – our customer.
Our promise is to ensure our service levels go above and beyond your expectations.
We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.
We will answer your query within 1 business day
We offer free global returns and pick-up service
Round the clock support
We are committed to handling any issues and we will refund any charges for deliveries/orders made in our error, and ensuring you are updated every step of the way.
“I ordered a bunch of other items online from other companies the day I ordered this bag, and these things were coming from companies within the US. The bag I ordered from Farfetch came all the way from Italy and got here - before I even received shipping info/confirmation for the other items. Amazing!!!”
Janell M, October 2014
If you would like to speak to one of our Customer Service Representatives you can reach us by phone or on email. Alternatively, you might find the answer to your question on our Frequently Asked Questions page.
Available Monday to Friday 9am-6pm AEST
Find the answer you need in our FAQs section.