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FARFETCH REVIEWS

Find out what real customers think of Farfetch and its service with our ratings and reviews feed. The ratings appear in real time, directly from a post-purchase survey and are based on results from the last 2 months.

Farfetch scored 4.7 / 5 based on 15808 Reviews

Based on the reviews from the last 2 months

15808 Reviews

Today

Ordered From: Boutique

Reviewed by: li yuanhe

Review

今年のセールを期待していましたが、なんかいつもと違って、価格が高いし、魅力が薄いと感じています。

Today

Ordered From: Il Faro

Reviewed by: Yan

Review

No reviews submitted

Today

Ordered From: Eraldo

Reviewed by: javier

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Cely Gorobets

Review

No reviews submitted

Today

Ordered From: Boutique

Reviewed by: Cely Gorobets

Review

No reviews submitted

Today

Ordered From: Antonioli

Reviewed by: daniel shvarstman

Review

No reviews submitted

Today

Ordered From: Optica do Chiado

Reviewed by: shroua hasan

Review

Can i have a discount code for me lol

Today

Ordered From: Galiano

Reviewed by: cywi

Review

折扣信息没有及时提示 收到信息的时候喜欢的物品被抢完了 希望可以即时接受折扣信息

Today

Ordered From: Quaranta

Reviewed by: nililian

Review

dhl货运慢,打给交付的第三方一问三不知

Today

Ordered From: Penelope

Reviewed by: Laura Mrhar

Review

No reviews submitted

of 1580
 

Farfetch Customer Promise

At the heart of our Farfetch community is you - our customer. And we promise to make your luxury shopping experience one to remember

Fast shipping

We have a 1-2 day order processing time plus a 1-5 day delivery time, depending on the shipping service. If your package has not been processed within 3 days, we will give you free shipping off your next order.

Fast response

We will answer your query within 1 business day

Free returns

We offer free global returns and pick-up service

Listen and resolve

We will listen and resolve any issues and offer to refund any charges for deliveries/orders made in our error, proactively keeping you updated every step of the way

Safe & secure shopping

Need help?

If you would like to speak to one of our Customer Service Representatives you can reach us by phone, chat or on email:

Phone

+44 (0) 20 3750 1250

Available Sunday to Thursday 10am-7pm EET

Email

Click here to send us an email

Or you might find the answer to your question on our Frequently Asked Questions page.