working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

 

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

London

Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.

Freelance Print Designer (6 month contract)

The Role:

The role is responsible for designing and producing a new global publication, ensuring the highest quality of work that is in-line with the overall brand vision, delivered in a fresh and innovative way. Ideally, you will have previous experience working as a print designer in publishing and/or editorial environment.

Key Responsibilities:

Set the overall visual style of the publication within the Farfetch brand guidelines
Lay out pages for the publication, often to tight deadlines
Discuss design and layout ideas with the editor, picture editor and art director
Commission photographers and illustrators where necessary
Liaising with a publishing house to handover completed materials

Key Skills and Experience:

Adept with page design software
Experienced knowledge of Adobe suite especially InDesign, Photoshop, Illustrator
Creative, with a highly-developed visual sense
Aware of current trends in editorial, book and graphic design with a fashion slant
Highly organised and proactive self-starter
A strong communicator, able to brief others clearly on what is needed
Confident in presenting ideas
Aware of print requirements to pass pages for press

Your Application:
To apply, please send your CV to careersUK@farfetch.com with the reference “Partner Services”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

Customer Insight Analyst

The Role:

This role is responsible for analysing website performance, customer shopping behaviour, and digital marketing campaigns. The position requires a highly numerate person who is excited to work with big data, interpreting the numbers and translating them into actionable items.
You will work directly with the digital marketing team, reporting to the Retention Manager to execute analysis and develop recommendations for marketing strategies based on commercial objectives. You will implement creative, cost-efficient campaigns to ultimately drive traffic and conversions. Responsible for both strategy and execution, this role is ideal for anyone who is highly self-motivated and passionate about data analysis, insights and customer behaviour.

Key Responsibilities:

Take vast amounts of data in raw formats and translate into a digestible understanding for product owners and business managers to use for actionable strategies
Work with website analytical tools such as Google Analytics and others as necessary
Ensure the accuracy of data and reports to ensure the highest quality of standards
Work with development team to scope out and implement new reports and tools
Support the retention manager and wider digital marketing team on scoping and executing pieces of analysis and reporting
Key projects likely to include: Customer Attribution, Customer Segmentation, Customer Lifetime Value
Additional work will include providing insight into our website performance (Pageviews, conversions, bounce rates, etc) including customer shopping behaviour on site and pathing information to make recommendations for improvement
Provide analysis around (but not limited to) online marketing channels, customer behaviour and lifecycle, product performance and conversions, promotion impact, industry & competitor trends

Key Skills and Experience:

Excellent analytic and problem solving skills
Experience working in fashion, e-commerce or a digital creative agency
Advanced expertise using Excel and SQL. Experience with Tableau would also be a plus
Ideally, university degree with a strong focus on statistics and/or data mining
Highly confident in dealing with ambiguity and scoping work
Good technical knowledge and understanding of tracking systems and websites
A working understanding of web analysis tools such as Google Analytics etc.
A working knowledge of BI, data warehousing etc.
Previous online marketing experience, with understanding and exposure to the different marketing channels and how they affect each other
Commercially focused and driven with a flexible, approachable attitude
Ability to work towards metrics and targets
Ability to work to deadlines in a fast-paced environment
Excellent verbal and written communication skills
An understanding of fashion and luxury fashion in a retail environment is a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com with the reference “Partner Services”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

Russian Site Manager

The Role:

The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Russian) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com with the reference “Partner Services”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

VIP Client Relations Manager

The Role:

The role is responsible for elevating the Farfetch customer experience through management of the VIP/Personal Shopping department. The focus will be placed on growing the top 300 clients, recruitment of new high potential clients to the brand and increasing brand desirability. Responsibility includes management and coaching of team members to achieve goals.
The ideal profile is someone with a strong business acumen coming from a luxury personal shopping or concierge background. You must have considerable experience of managing sales turnover per annum and must be able to demonstrate a proven track record of exceeding KPI targets through your exceptional management skills and ability to communicate.

Key Responsibilities:

Set and manage objectives for a team of personal shoppers - review performance against set objectives
Analyse personal shopper’s sales reports, client books, client acquisitions and the general progress of the working week
Coach and develop the team – provide guidance and direction to help improve their sales techniques and general client management
Work on acquiring customers through personal networks
Work with the marketing team on acquisition strategies, brand collaborations and partnerships to attract more VIP customers
Support the customer service team to resolve VIP customer issues as necessary
Drive clienteling efforts - focus on growing our top 300 clients, recruit new high potential clients, develop action plans and ensure execution
Work with the team to develop a strategy to recognise and record rising stars of customers to migrate their accounts to VIP level
Ensure that sales leads are identified and prioritised as well as creating and implementing new selling ideas to ensure sales targets are met
Ensure prompt follow-up activity with customers acquired through personal shopping events/promotions to build lasting relationships
Work closely with the Fashion Coordinator to ensure maximum knowledge of forthcoming stock availability to for customer benefit
Maintain general level of market competitor awareness on and off line through reference to other websites and editorial, as well as seasonal comparative shops
Act as a brand ambassador responsible for representing all that the brand stands for

Key Skills and Experience:

Ideally, a minimum of 5 years retail and area management experience and personal shopping experience
Commercially aware and possess in depth experience of working towards KPIs
Excellent communication skills, specifically with regard to building relationships with customers
Strong knowledge or experience working in the luxury goods sector
Experience of working in e-commerce is preferred
Proven ability to work to strict deadlines
Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales

Your Application:
To apply, please send your CV to careersUK@farfetch.com with the reference “Partner Services”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

New York

Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.

Portugal

There are two Farfetch offices located in northern Portugal:


Guimarães - a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.

Porto - hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Customer Service Representative

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Customer Service Representatives to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.

The Role:

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Key Responsibilities:

Responding to Customer Enquiries via several channels (Chat, Email and Telephone)
Providing information with regards to products/services and other related enquiries Being the face of farfetch to our customers and partners alike

Key Skills and Experience:

Minimum of 1 year experience in customer service, preferably in a fashion environment
Fluent English is mandatory (written and verbal), fluency in other languages a definite plus (Russian, German, Italian, Mandarin, Japonese)
Proficient in the use of IT systems, both customer service specific and windows packages
High level of written and verbal communication skills
Good listening skills
Ability to work under pressure
Good understanding of fashion/fashion brands
Ability to exceed customers’ expectations
Confident and articulate
Hardworking and passionate

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Customer Service Representative”.

Partner Services

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Partner Services to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production & Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result
Ranging from Production/Logistics/Photography (administrative and courier)
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
Liaison with Customer Service team in order to optimize customer satisfaction
Seasonal activities such as markdown implementation and site stock clean ups
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Must be organized, detail-oriented and proactive, with an aptitude for process optimization
Strong inter-personal skills and articulate both in verbal and written communication
Proficient user of IT systems, both customer service specific and MS Office
Fluency both written and verbal in at least two languages, English being essential, plus one: French, Italian, Spanish or German

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Partner Services”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

Quality Assurance Software Engineer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Quality Assurance Software Engineer to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role, and great benefits such as free transportation to/from office if you live in the greater metropolitan area of Porto.

The Role:

To integrate our Software Quality Assurance team we are looking for a Quality Assurance Software Engineer, aiming for high quality standards on the software developed by the team.

Key Responsibilities:

Review of software requirements
Review of technical specification documentation
Code review
Specification of test scenarios and test cases (both functional and non-functional)
Design and implementation of test automation
Execution of tests (both manual and automated), collecting result and reporting to management
Report defects and work closely with other teams in resolving defects.

Key Skills and Experience:

3 to 5 years’ experience on software testing
Degree in Computer science
Experience in test automation with Selenium, Visual Studio 2012 and other tools
Web testing experience
Experience on ecommerce sites development or testing
Previous experience working with SCRUM methodologies a plus
Good programming knowledge in VB.Net, C# and SQL.
Proficient in written and spoken English
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and be a teamwork believer
Good time management and multi-tasking skills
Be organized, detail oriented and resilient to stress
Interested in breaking things

Your Application:
To apply, please send your CV to jobs@farfetch.com.

Stylist

Reports to:

Claudia Melo and Gemma Christie

The Role:

The role of Stylist will crucially report into both the Studio Manager and the Head of Styling as it’s essential the candidate not only has a strong and dynamic creative flair but also the competency and organizational skills to ensure targets are met and that the studios run effectively. Using their vast fashion and brand knowledge the Stylist will be responsible for preparing the outfit rails each day ready for the shoot aswell as guiding/mentoring the assistant stylists and ensuring they have the necessary support and feedback to achieve their targets. This candidate will work closely with both managers to develop the Farfetch visual aesthetic, image quality and productivity, and will essentially be responsible for the quality of the images.

Key Responsibilities:

Thorough and broad brand knowledge
Update the Farfetch style guides to reflect any visual changes made throughout the season, and ensure any changes are cascaded to the team
Work closely with the Head of Styling to develop the styling tool kit and ensure the team has the necessary basics
Work with the Style and Process co-ordinator to continuously try and find ways to streamline the process and make it more efficient whilst ensuring the quality is maintained.
Hold the daily Kaizen meeting with the stylists to feedback any styling issues.
Daily meeting with the Head of Styling to review the days shoots. Constructively digest criticism to ensure positive changes can be made in the studio the following day
Ensure all ‘crucial’ new brands are researched prior to being shot and a brief outline of their heritage and brand aesthetics is documented and available to the styling team.
Attend fashion week shows and feed information back to the team.
With the support of the Head of Styling manage the brand adjacencies and ensure visibility of new additions to the styling team
Work with the Head of Styling and Visual Merchandising Manager to create editorial content

Criteria for Success:

The quality of the images is consistently improved and the styling is more on trend and follows the direction provided by the Head of Styling. Validation of the success will be seen in a continued reduction of vetoed shots by the HoS, positive feedback from the boutiques and essentially increased sales.
Reduction in re-shoots
Production of aspirational editorial content for the site
Stylists feel more supported and therefore motivated and engaged

Liases with:

Head of Styling
Studio Manager
Visual Merchandising Manager

Key Skills and Experience:

4 years experience as a Stylist, either in house or as a freelancer
Ideally proven track record of managing an assistant
Ability to maintain a calm and composed temperament in a frenetic environment, and ensure issues are deflected from the studio
Ability to make quick on the spot decisions
Flexible ‘can-do’, up-beat attitude
Thorough catwalk and brand knowledge
Understanding of the needs of the business from both a creative and production

Account Manager

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German. Previous international work experiences a plus

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Account Manager”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

Senior .NET Developer

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

Evolving from a start-up 5 years ago, our team is now composed of about 400 employees. Our Software Development Center, based entirely in Guimarães, Portugal, is formed by over 80 members, highly committed to turn the company into the leading e-commerce global player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Senior .NET Software Developers to join the team.

The Role:

We are looking for Senior .NET Software Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

Develop software applications for backoffice or website infrastrutures;
Stay up to speed with all backend and web technologies, software architecture principles and design patterns.
Knowledge on performance and security topics
Understanding of the full development lifecycle with emphasis on software quality processes.
Actively participate in the training and building skills of junior developers;

What You Need For This Position:

Minimum of 5 years of experience with Microsoft development tools and programming languages;
Experience in object oriented languages (C#, VB.NET or Java);
Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks;
Knowledge of SQL language and experience using relational databases with preference for SQL Server. Experience in NoSQL database a plus;
Experience in SOA architecture
Previous experience working with SCRUM methodologies a plus;
Excellent teamwork and communication skills;
Problem solving and proactive attitude.

Your Application:
To apply, please send your CV to jobs@farfetch.com.
Must contain a personal cover letter written in English.

LA

Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.

Customer Service Supervisor

The Role:

Farfetch.com is looking for a Customer Service Supervisor that will be responsible for driving results and productivity of the customer service team through effective management and communication.
This Supervisor will be responsible for a team of 10 customer service representatives and will work closely with the Global Director of Customer Service and the European Customer Service Managers on strategy, This Supervisor will leverage his/her experience and judgment to suggest and implement customer service best practices.

Key Responsibilities:

You will use empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of policies and process in relation to customer care.
You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs.
You will contribute towards the efficient running of the customer service department.
Oversee and support the team in manager’s absence in order to meet and achieve service level
Through leading by example and motivating the team and working closely with them, you will support and inspire them to deliver a sensational customer experience.
You will contribute towards the efficient running of the customer service department, through knowledgeable and confident interaction with customers, colleagues, management, stores, and
Provide feedback on team and individual performance and identify development opportunities.
Ensure that the relevant administration is completed and distributed appropriately.
You must be a subject matter expert in all Customer Service systems, processes and policies and ensure you provide a first level support to Consultants in these areas.

Team support and Escalation Handling:

Act as the first point of contact for escalated customer issues and complaints.
Mentor and train new hires in systems, policies and processes.
Product, policies and processes expert.
Excellent customer issue resolution knowledge and support.
Provide product, process and procedure guidance to colleagues.
Act as a source of resolution expertise working across the business.
Effectively manage escalated customer and product complaints capturing and sharing customer experiences and learning with the wider business.
Take an active part in providing customer and process and digital content feedback & insight to the business – both directly and through collating team feedback - as and when required.
Support and inspire the team to deliver sensational customer experience.

Key Skills and Experience:

At least 1-3 years of proven leadership and management experience of a customer service team
2+ years of related professional experience required, preferably in a call center environment.
Fashion Apparel and Accessories experience in designer/luxury wholesale market is a plus.
Retail e-commerce experience and knowledge is preferred.
Bachelor's degree required.
Ability to lead by example and make sound decisions with a strong sense of urgency
Ability to manage a three-shift schedule with periodic weekend and holiday availability
Ability to work with all levels within an organization
Excellent verbal and written communication skills and people management skills
Passion for providing exceptional customer service
Flexibility and a positive and team oriented attitude a must
Proficient in using call center technology

Retail Operations Manager

The Role:

The Retail Operations Manager will be responsible for the communication between the Operations Team and all other departments, with the goal of supporting the Farfetch US boutique partners’ commercial success.
This individual will be providing daily processes, training, status updates, and swift resolution of issues as it pertains to the multi-brand retailers within the Farfetch network.

Key Responsibilities:

Analyze boutique operational setups, suggest appropriate optimization techniques per boutique, and create strategies to improve retail operational performance
Design and manage internal communication strategies and processes between departments in order to achieve business goals
Collaborate with the Account Management (AM) team to achieve desired Boutique
Provide training on retail operational processes and tools to AM team and boutiques
Support AM team with daily incidents impacting business goals
Be the liaison between AM and Product (tech team) requesting new identified business needs or bug fixing
Support the global operations team with special projects and share best practices to drive overall team performance

Key Skills and Experience:

Bachelor Degree required
At least 4-6 years of retail management and analytical experience
Proactive with strong analytical and problem solving skills
Superior verbal and written communication skills are a must
Process oriented with the ability to identify solutions to problems and opportunities by
Results driven and resilient
Flexibility to travel up to 25%
Excellent Excel skills
E-commerce or technology experience a plus

Fraud Analyst (Mandarin speaker)

The Role:

This position offers full time employment in an exciting and fast-paced fashion company. We are looking for someone with strong organizational and communication skills. Attention to detail, multi-tasking, and investigation skills are a must!
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team.

Key Responsibilities:

Monitor and review customer account information and transactional data for suspicious activity and possible fraud.
Monitor fraud systems to recognize system activity patterns that may relate to fraudulent activity.
nvestigate customer orders for not-so-obvious activity patterns.
Analyze fraud trends throughout the industry and specifically at Farfetch.
Daily contact with customers to verify order details when fraudulent activity is
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.
Handle refunds and special payments to customers for cancellations, returns or other special circumstances.
Monitor systems and processes for fast and smooth speed of order fulfillment.
Assist Account Managers in answering order questions from partner boutiques.
Assist Customer Service in order cancellations or address changes.

Key Skills and Experience:

Bachelor’s Degree is preferred.
Fluency in Mandarin required.
Should possess a minimum of 2-3 years of related experience with electronic payment fraud, risk operations, chargebacks, credit card regulations, or logistics.
Previous customer service experience in the e-commerce industry is ideal.
The ability to work independently while working on multiple projects.
Flexibility in schedule. Must be available to work possible weekends/holidays and as
Highly detail oriented with strong analytical and problem solving skills.
Must have the ability to effectively communicate amongst all levels of the organization via phone and email.
Must have a positive attitude and be a great team player!

IT Support Officer

The Role:

The role is responsible for supporting the US offices (approx. 60 users in LA and NY) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/ troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Monitor systems and processes for fast and smooth speed of order fulfillment.Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key Skills and Experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and
Proficient in internet-related applications such as e-mail clients, FTP clients and web
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent teamwork and communication skills

IT Support Officer

The Role:

The role is responsible for supporting the US offices (approx. 60 users in LA and NY) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/ troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Monitor systems and processes for fast and smooth speed of order fulfillment.Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key Skills and Experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and
Proficient in internet-related applications such as e-mail clients, FTP clients and web
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent teamwork and communication skills

São Paulo

Found in a remodeled historical house, Farfetch’s office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.

Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience::

High school completed;
Previous experience with customer service by phone. (mandatory);
Experience in assistance by Chat will be a differential;
Excellent communication skills in Portuguese (written and spoken);
Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
Availability of time;
Enjoy working in team contributing with new ideas.

Financial Analyst

Support the finance manager in creating, structuring and implementing high relevance projects for the company, along with supporting the area’s operational activities.

Key Responsibilities:

Assist the finance control activities;
Review/create the finance area processes
Support in business discussions;
Active support in projects’ implementation;
Market, sales and financial data’s analysis
Relate with other areas in the company.

Key Skills and Experience:

PGraduated professional or in the last year of Engineering, Administration or Economy
Advanced analytical skills
Problem-solving skills
Advanced excel knowledge
Intermediate-level English

Contract type: CLT

Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

Support the financial control activities
Relate with other areas in the company

Key Skills and Experience:

Basic tax knowledge (ICMS, Pis and Cofins);
Previous experience with tax invoices - DANFE

Type of contract: Temporary

Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
Excel intermediate knowledge (pivot table and PROCV)
Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
Graduated or attending College/Technical course in Logistics or related fields