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Careers

Farfetch is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. We are constantly looking for world-class people to take on challenging roles that will help us to fulfil our potential – and you to fulfil yours. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 280 independent boutiques across Europe and North America, offices in London, New York, LA, Guimarães and São Paulo, and a team of more than 300 talented people.

Job Title

Location

Customer Service Representative

Guimarães, Portugal

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!


This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Customer Service Representatives to join the team.


We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.



The Company:


Farfetch is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, and partnerships with boutiques from over 15 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.



The Role


Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.



RESPONSIBILITIES:


  • Responding to Customer Enquiries via several channels (Chat, Email and Telephone)
  • Providing information with regards to products/services and other related enquiries
  • Being the face of farfetch to our customers and partners alike


Key Skills and Experience:


  • Minimum of 1 year experience in customer service, preferably in a fashion environment
  • Fluent English is mandatory (written and verbal), fluency in other languages a definite plus (Russian, German, Italian, Mandarin, Japonese)
  • Proficient in the use of IT systems, both customer service specific and windows packages
  • High level of written and verbal communication skills
  • Good listening skills
  • Ability to work under pressure
  • Good understanding of fashion/fashion brands
  • Ability to exceed customers’ expectations
  • Confident and articulate
  • Hardworking and passionate


To apply, please send your CV to jobs@farfetch.com with the reference “Customer Service Representative”.



Senior Business Intelligence Engineer

Guimarães, Portugal

Have you been searching for a great professional development opportunity in the BI area, working within an international project? Then this could be the job for you!


This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Senior Business Intelligence Engineer to join the team.


We offer successful candidates no only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role, and great benefits such as free transportations to/from office if you live in the greater metropolitan area of Porto.



The Company:


Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe and North America, offices in London, New York, LA, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.



The Role


The Senior Business Intelligence Developer will be integrated in the BI team, and will be responsible for help setting up and implement a new SQL Server 2012 Business Intelligence capability.



RESPONSIBILITIES:


  • Taking a key role in the planning and design of Data Warehouse solutions in accordance with best practice and the reference architecture
  • Working with the team to set and maintain standards and development practices
  • Working with the BI Manager to understand the requirements needed of the data stored in the DW and how to best make it available
  • Being a keen advocate of quality and continual improvement
  • Making sure that data is available to allow BI projects to align with the business strategy


Qualifications & Experience:


  • A degree in Computer Science, Maths or similar preferred
  • Solid previous Data Warehousing experience in a fast paced environment using the Microsoft SQL Server 2008/2012 BI stack, from architecture, design, development, testing through to deployment


Essential Skills:


  • Excellent communication skills
  • Fluent English
  • Commitment to provide a high level of customer service to internal users
  • Good analytical and problem solving skills
  • Proven experience in the successful delivery and ongoing maintenance of complex, high performing and high quality software systems
  • Knowledge of Data Warehousing, ODS, Data-Marts and OLAP concepts and designs
  • Ability to work in a fast moving operational environment
  • Strong attention to detail
  • Enthusiastic and positive attitude
  • Passion for solving problems and the ability to translate your problems into delivery


Knowledge in most of the following technologies:


  • T-SQL and the effective use of constraints and Indexes
  • Expert SSIS Developer: Lookups, Loops, Cache, Events, and Parameterization
  • Advanced Proficiency in SSAS
  • Database & Table Partitioning and Data Compression
  • Data Warehousing techniques, methodologies, and data modeling tools


Desirable Skills:

Broader Base of knowledge on the following technologies:


  • SSRS
  • Tableau
  • MS SharePoint Server
  • SQL Server Transactional Replication
  • Experience of optimizing SSIS and SSAS for large data volumes and incremental updates


To apply, please send your CV to jobs@farfetch.com.



Partner Services

Guimarães, Portugal

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you


This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Partner Services to join the team.


We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.


This role will be based in our Portuguese office, but will require a degree of travel to other countries.



The Company

Farfetch is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, and partnerships with boutiques from over 15 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.



THE ROLE


This role is responsible for ensuring the highest level of service is given to and obtained from our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.


You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times.

Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production & Logistics.



KEY RESPONSIBILITIES:


  • Manage and follow through on all needs (to and from boutiques) with speed and effective result
    • Ranging from Production/Logistics/Photography (administrative and courier)
    • Answer queries from partners liaising with relevant teams for resolutions
    • Order management working with Customer Service, Courier or Operations teams
  • Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
  • Liaison with Customer Service team in order to optimize customer satisfaction
  • Seasonal activities such as markdown implementation and site stock clean ups
  • Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes


Key Skills and Experience:


  • Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
  • Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
  • Must be organized, detail-oriented and proactive, with an aptitude for process optimization
  • Strong inter-personal skills and articulate both in verbal and written communication
  • Proficient user of IT systems, both customer service specific and MS Office
  • Fluency both written and verbal in at least two languages, English being essential, plus one: French, Italian, Spanish or German


Your application:


To apply, please send your CV to jobs@farfetch.com with the reference “Partner Services”.


Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)


Non-standard/Europass CV’s are a plus

Quality Assurance Software Engineer

Guimarães, Portugal

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!


This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Quality Assurance Software Engineer to join the team.


We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role, and great benefits such as free transportation to/from office if you live in the greater metropolitan area of Porto.



The Company

Farfetch is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.


Evolving from a start-up 5 years ago, our team is now composed of about 400 employees. Our Software Development Center, based entirely in Guimarães, Portugal, is formed by over 70 members, highly committed to turn the company into the leading E-Commerce global player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.



THE ROLE


To integrate our Software Quality Assurance team we are looking for a Quality Assurance Software Engineer, aiming for high quality standards on the software developed by the team.



KEY RESPONSIBILITIES:


  • Review of software requirements
  • Review of technical specification documentation
  • Code review
  • Specification of test scenarios and test cases (both functional and non-functional)
  • Design and implementation of test automation
  • Execution of tests (both manual and automated), collecting result and reporting to management
  • Report defects and work closely with other teams in resolving defects.


What you need for this position:


  • 3 to 5 years’ experience on software testing
  • Degree in Computer science
  • Experience in test automation with Selenium, Visual Studio 2012 and other tools
  • Web testing experience
  • Experience on ecommerce sites development or testing
  • Previous experience working with SCRUM methodologies a plus
  • Good programming knowledge in VB.Net, C# and SQL.
  • Proficient in written and spoken English
  • Passionate for delivering quality software and defending the customer/end-user perspective.
  • Good communication skills and be a teamwork believer
  • Good time management and multi-tasking skills
  • Be organized, detail oriented and resilient to stress
  • Interested in breaking things


To apply, please send your CV to jobs@farfetch.com.

Stylist

Guimarães, Portugal

Farfetch is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from 90K products from over 200 boutiques in 18 countries. Launched in October 2008, Farfetch is growing rapidly and is present in the UK, US, Portugal and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.


A key priority for Farfetch is to add to its 250+employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce and fashion. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.



REPORTS TO:


Claudia Melo and Gemma Christie



ROLE OUTLINE


The role of Stylist will crucially report into both the Studio Manager and the Head of Styling as it’s essential the candidate not only has a strong and dynamic creative flair but also the competency and organizational skills to ensure targets are met and that the studios run effectively. Using their vast fashion and brand knowledge the Stylist will be responsible for preparing the outfit rails each day ready for the shoot aswell as guiding/mentoring the assistant stylists and ensuring they have the necessary support and feedback to achieve their targets. This candidate will work closely with both managers to develop the Farfetch visual aesthetic, image quality and productivity, and will essentially be responsible for the quality of the images.



KEY RESPONSIBILITIES:


  • Thorough and broad brand knowledge
  • Update the Farfetch style guides to reflect any visual changes made throughout the season, and ensure any changes are cascaded to the team
  • Work closely with the Head of Styling to develop the styling tool kit and ensure the team has the necessary basics
  • Work with the Style and Process co-ordinator to continuously try and find ways to streamline the process and make it more efficient whilst ensuring the quality is maintained.
  • Hold the daily Kaizen meeting with the stylists to feedback any styling issues.
  • Daily meeting with the Head of Styling to review the days shoots. Constructively digest criticism to ensure positive changes can be made in the studio the following day
  • Ensure all ‘crucial’ new brands are researched prior to being shot and a brief outline of their heritage and brand aesthetics is documented and available to the styling team.
  • Attend fashion week shows and feed information back to the team.
  • With the support of the Head of Styling manage the brand adjacencies and ensure visibility of new additions to the styling team
  • Work with the Head of Styling and Visual Merchandising Manager to create editorial content


CRITERIA FOR SUCCESS:


  • The quality of the images is consistently improved and the styling is more on trend and follows the direction provided by the Head of Styling. Validation of the success will be seen in a continued reduction of vetoed shots by the HoS, positive feedback from the boutiques and essentially increased sales.
  • Reduction in re-shoots
  • Production of aspirational editorial content for the site
  • Stylists feel more supported and therefore motivated and engaged


LIASES WITH:


  • Head of Styling
  • Studio Manager
  • Visual Merchandising Manager


SKILLS AND EXPERIENCE REQUIRED:


  • 4 years experience as a Stylist, either in house or as a freelancer
  • Ideally proven track record of managing an assistant
  • Ability to maintain a calm and composed temperament in a frenetic environment, and ensure issues are deflected from the studio
  • Ability to make quick on the spot decisions
  • Flexible ‘can-do’, up-beat attitude
  • Thorough catwalk and brand knowledge
  • Understanding of the needs of the business from both a creative and production perspective


Transports Technician

Guimarães, Portugal

Farfetch is an Innovative ecommerce company that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally



The Role


Reporting to Customer Operations Manager, the Transports Technician will be responsible for the communication between the couriers and all the other departments assuring status updates, daily processes and swift resolution of courier issues.



KEY RESPONSIBILITIES:


  • Handle daily communication between couriers (DHL and UPS) and all the other departments (Account Managers, Customer Service, Logistics) using a ticket management tool;
  • Assure a high level of service both on the time as well as on the quality of the responses;
  • Execute daily procedures and manage daily work flow optimizing processes when necessary.


Profile:


  • Working knowledge of transportation processes (express) and / or experience in transportation / courier companies is a plus;
  • International commerce knowledge including customs procedures, regulations and documentation involved, is a plus;
  • Organized, proactive and never give up attitude when solving problems;
  • Customer oriented;
  • Capable of working under pressure and deliver in the agreed deadlines;
  • Fluent English is mandatory and Italian is a plus.


Account Manager

Guimarães - Portugal

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!


This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.


We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level and free transportation to/from office if you live in the greater metropolitan area of Porto.


This role will be based in our Portuguese office, but will require a degree of travel to other countries.



The Company:


Farfetch is an innovative e-commerce company that brings the world’s best fashion boutiques to an international audience. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, and partnerships with boutiques from over 15 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.



The Role


This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.


You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.


In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.



Responsibilities:


  • Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
  • Manage each boutique through strategic planning and tactics, turning knowledge into focused action
  • Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
  • Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
  • Review monthly boutique performance and Farfetch profitability
  • Conduct regular business reviews internally and with boutiques
  • Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met


Key Skills and Experience:


  • Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
  • Ability to easily build relationships with the different players of the business
  • Outstanding skills in sales/negotiation techniques and strong analytical ability
  • Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
  • Excellent sense of prioritization and timing
  • Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
  • Articulate communication both verbal and written
  • Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German. Previous international work experiences a plus


Your application:


To apply, please send you CV to jobs@farfetch.com with the reference “Account Manager”


Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)


Non-standard/Europass CV’s are a plus

.NET Developer

Guimarães - Portugal

Responsibilities:


  • Develop web applications for farfetch.com portal and for backoffice components
  • Work tightly within other development team members
  • Work with web design teams to create innovative solutions to user interface problems, ensuring technology is a driver as well as graphic design
  • Do basic web design work where necessary on projects
  • Stay up to speed with all back end web technology development and be the internal expert on this
  • Identify advanced web technology possibilities for farfetch.com


What you need for this position:


  • Minimum of 3 years experience programming for web environments using Microsoft development tools and programming languages
  • Experience implementing or developing code over stateof-the-art ERPs as SAP, MS Dynamics or Oracle
  • Experience developing code for eCommerce sites of over 1M hits per month
  • Excellent proficiency and ability to hand-code vb.net, asp.net, HTML
  • Proficiency writing sql queries over SQL Server
  • Experience developing applications or portals for smartphones and mobile devices a plus
  • Previous experience working with SCRUM methodologies a plus
  • Experience working with teams of designers and developers
  • Excellent teamwork and communication skills


Apply:


Please send your CV with a cover letter in English to jobs@farfetch.com

Business Development Manager

London

The Role


The role is responsible for utilising your established relationships with high-end fashion boutiques in the UK & Scandinavia to introduce them to the Farfetch concept and ultimately have them join their global boutique network. The success of Farfetch is driven by the relationships we have with our boutiques partners and that all starts with Business Development.



KEY RESPONSIBILITIES:


  • Growing the UK & Scandinavian boutique network by signing of new boutiques in line with Farfetch strategy and vision
  • Utilize established relationship with UK & Scandinavian boutiques to introduce them to the Farfetch concept and our ecommerce service offering
  • Research and initiate contact with prospective new stores through store visits, phone conversations, and emails
  • Maintain progress reports on each prospective boutique to document progress of conversation and last contact date
  • Lead the contract negotiations process to ensure a successful long-term partnership and profitable relationship for both parties
  • Constantly review and revise “selling points” and relevant collateral based on boutique feedback
  • Ensure and maintain on-going relationship with boutiques by partnering with Farfetch Account Management to address any needs on either side (visits, conference calls, meetings etc.)
  • Initiate quarterly check-ins with boutiques in alignment with Account Management to ensure that expectations are being met (KPIs include sales, no stock rate, product quality and timeliness)
  • Promote company initiatives to existing boutiques as needed
  • Travel to locations in the UK, Scandinavia and Portugal


Key skills and experience:


  • Experience in sales related to high-end fashion apparel and accessories; designer wholesale experience or showroom experience preferred
  • Experience building and maintaining relationships with clients/customers and knowledge of specialty stores/fashion boutiques in UK & Scandinavia
  • Excellent organisation , communication and negotiation skills
  • Working knowledge of MS Powerpoint and strong presentation skills
  • Solid understanding of the luxury fashion market
  • Professional, articulate, self-motivated, ability to multi-task
  • Ability to manage a deal lifecycle which may take up to 3 months (patience is a key attribute which will be required in managing this process)
  • Knowledge of a Scandinavian language is an advantage but not essential


Bilingual VIP Client Relations Executive (Russian)

London

The Role


The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.


You will provide expert advice and give the highest level of customised service possible to individual clients.


You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals. 



KEY RESPONSIBILITIES:


  • Develop the Farfetch client base and nurture existing clients
  • Provide advanced knowledge of products, trends and a professional service to our VIP clients
  • Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
  • Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
  • Ensure sales targets and customer service KPIs are met
  • Work closely with the PR and marketing teams
  • Work in partnership with key boutiques


Key skills and experience:


  • Black book with a substantial list of live clients
  • Ability to communicate fluently in Russian
  • Digitally aware and savvy
  • Extensive knowledge of current trends and designers
  • Ability to deliver financial targets
  • Ability to exceed client expectations
  • Confident, articulate and a self-starter
  • Ability to work under pressure and manage time efficiently
  • High level of written and verbal communication skills


Bilingual VIP Client Relations Executive (Mandarin)

London

The Role


The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.


You will provide expert advice and give the highest level of customised service possible to individual clients.


You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals. 



KEY RESPONSIBILITIES:


  • Develop the Farfetch client base and nurture existing clients
  • Provide advanced knowledge of products, trends and a professional service to our VIP clients
  • Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
  • Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
  • Ensure sales targets and customer service KPIs are met
  • Work closely with the PR and marketing teams
  • Work in partnership with key boutiques


Key skills and experience:


  • Black book with a substantial list of live clients
  • Ability to communicate fluently in Mandarin
  • Digitally aware and savvy
  • Extensive knowledge of current trends and designers
  • Ability to deliver financial targets
  • Ability to exceed client expectations
  • Confident, articulate and a self-starter
  • Ability to work under pressure and manage time efficiently
  • High level of written and verbal communication skills


VIP Client Relations Assistant

London

The Role


The role is responsible for aiding the growth of our VIP offering, supporting the overall development of existing clients, establishing new clients and delivering the VIP department targets.


You will provide administrative and design support for the department as well as delivering the highest level of customised service possible to individual clients.


You will have proven sales experience, exposure to design work and have a track record of achieving and exceeding sales goals. 



KEY RESPONSIBILITIES:


  • Support the VIP department with day to day administration duties and design tasks
  • Assist in the development of the Farfetch client base and help to nurture existing clients
  • Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
  • Ensure sales targets and customer service KPIs are met
  • Work closely with the PR and marketing teams
  • Work in partnership with key boutiques


Key skills and experience:


  • Proven sales experience within the luxury market
  • Digitally aware and savvy
  • Extensive knowledge of current trends and designers
  • Ability to exceed client expectations
  • Previous design experience and working knowledge of Creative Suite
  • Confident, articulate and a self-starter
  • Ability to work under pressure and manage time efficiently
  • High level of written and verbal communication skills
  • Ideally, own an existing client book with a list of live clients
  • Ability to speak a 2nd language is a distinct advantage


Personal Assistant - Marketing

London

The Role


The role sits within the Marketing department and is responsible for supporting the CMO and editorial team with various daily tasks as part of a dynamic and results-focused department.


The role calls for someone who is organised, has a great work ethic and is eager to roll up their sleeves and hungry to learn. The business is growing by more than 100 per cent each year so you must be able to think on your toes.



KEY RESPONSIBILITIES:


  • CMO Calendar Management
    • Managing and organizing CMO calendar and appointments
    • Coordinate and book travel
    • Coordinate and submit expenses
  • Editorial Calendar management
    • Managing and organizing the editorial calendar
    • Taking notes at meetings and providing recap
    • Coordinating with key members of the editorial team to meet deadlines
  • Fashion Week
    • Assisting with sending of all ticket requests and fielding responses
    • Helping coordinate schedules


Key skills and experience:


  • Impeccable organisation skills
  • A love of the luxury fashion industry for both women and menswear
  • Ability to think strategically and creatively
  • Ability to prioritise and multi-task
  • Working knowledge of Microsoft Word, PowerPoint and Excel
  • Reliable and flexible with a willingness to help out with ad-hoc projects as the company expands


Internal Communications Executive

London

The Role


Reporting into the Head of HR, you will be responsible for creating and executing internal communication campaigns to increase and maximise staff engagement. You will drive exciting messaging to our employees and re-enforce our company culture, ethics and social responsibility to boost morale and make Farfetch a ‘brilliant place to work'. Excellent written/verbal communication skills are key to this role as there will be interaction with employees at all levels.



KEY RESPONSIBILITIES:


  • Plan, manage and deliver internal communication activities across all Farfetch offices (London, Porto, Los Angles, New York and Sao Paulo) and ensure they are aligned with the wider business strategy
  • Take briefs and roll out informative and engaging campaigns
  • Work with senior management on a global level on internal communication plans
  • Utilise appropriate communications channels/tools to improve top down and bottom up communication within the business 
  • Regular communication to keep employees engaged in local territories and on a global level
  • Provide support and advice to the business as appropriate on communications and engagement
  • Support communication of the employee engagement survey
  • Own Yammer activity and drive its use by employees
  • Manage internal recognition programs
  • Plan and coordinate employee events and seminars
  • Act as the first point of contact for all internal communications queries
  • Develop the corporate social responsibility strategy


Key skills and experience:


  • In-house communications experience
  • Ability to write concise, interesting, message-based original copy
  • Experience of working with international teams/offices
  • High attention to detail and ability to accurately proofread copy and pick up on errors
  • Experience of a range of different communications channels
  • Strong verbal communication and interpersonal skills
  • Excellent planning and organisational skills
  • Understanding of the key drivers of employee engagement 
  • Degree qualified
  • Portuguese written and verbal skills advantageous


Russian Site Manager

London

The Role


The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.



KEY RESPONSIBILITIES:


  • Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
  • Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
  • Develop and manage the translations process for all site content and act as an escalation point for any issues
  • Provide market research and competitor analysis
  • Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
  • Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
  • Analyse on-site customer behaviour and customer journeys to maximise site functionality
  • Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
  • Work closely with the marketing and editorial teams to maintain brand alignment across all areas
  • Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
  • Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels


Key skills and experience:


  • Expertise in the local market and the knowledge to drive key business decisions
  • Native speaker (Russian) with excellent written and verbal English
  • E-commerce trading experience and understanding of best practice
  • Experience of using web analytics data to drive revenue and conversion
  • Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
  • Strong analytic and problem-solving skills with an advanced knowledge of Excel
  • Commercially focused and driven, with the ability to work towards metrics and manage budgets
  • Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
  • A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
  • Ability to work to deadlines in a fast-paced environment
  • Excellent communication skills
  • An understanding of fashion and luxury brands
  • Self-driven and willing to ‘roll up your sleeves’


VIP Client Relations Manager

London

The Role


The role is responsible for elevating the Farfetch customer experience through management of the VIP/Personal Shopping department.  The focus will be placed on growing the top 300 clients, recruitment of new high potential clients to the brand and increasing brand desirability. Responsibility includes management and coaching of team members to achieve goals.



The ideal profile is someone with a strong business acumen coming from a luxury personal shopping or concierge background. You must have considerable experience of managing sales turnover per annum and must be able to demonstrate a proven track record of exceeding KPI targets through your exceptional management skills and ability to communicate. 



KEY RESPONSIBILITIES:


  • Set and manage objectives for a team of personal shoppers - review performance against set objectives
  • Analyse personal shopper’s sales reports, client books, client acquisitions and the general progress of the working week
  • Coach and develop the team – provide guidance and direction to help improve their sales techniques and general client management
  • Work on acquiring customers through personal networks
  • Work with the marketing team on acquisition strategies, brand collaborations and partnerships to attract more VIP customers
  • Support the customer service team to resolve VIP customer issues as necessary
  • Drive clienteling efforts - focus on growing our top 300 clients, recruit new high potential clients, develop action plans and ensure execution
  • Work with the team to develop a strategy to recognise and record rising stars of customers to migrate their accounts to VIP level
  • Ensure that sales leads are identified and prioritised as well as creating and implementing new selling ideas to ensure sales targets are met
  • Ensure prompt follow-up activity with customers acquired through personal shopping events/promotions to build lasting relationships
  • Work closely with the Fashion Coordinator to ensure maximum knowledge of forthcoming stock availability to for customer benefit
  • Maintain general level of market competitor awareness on and off line through reference to other websites and editorial, as well as seasonal comparative shops
  • Act as a brand ambassador responsible for representing all that the brand stands for


Key skills and experience:


  • Ideally, a minimum of 5 years retail and area management experience and personal shopping experience 
  • Commercially aware and possess in depth experience of working towards KPIs 
  • Excellent communication skills, specifically with regard to building relationships with customers
  • Strong knowledge or experience working in the luxury goods sector
  • Experience of working in e-commerce is preferred
  • Proven ability to work to strict deadlines
  • Pro-active and able to show initiative/ideas to constantly improve the customer experience and drive sales


Bi-lingual Customer Service Representative (Mandarin)

Los Angeles

Full time

Farfetch.com seeks a full-time on-site lead photographer to manage shooting of high-volume online catalog.



Job Description:


This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Job Responsibilities:


  • Assist Farfetch customers with order inquiries via email and phone on both the English and Mandarin language.
  • Work with Account Managers to solve any discrepancies.
  • Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.


Qualifications:


  • Superior verbal and written communication skills are a must.
  • Must be fluent in both Manadrin and English.
  • Ability to make sound decisions with a strong sense of urgency.
  • Passion for providing exceptional customer service.
  • A positive and team oriented attitude a must.
  • Previous customer service experience in the e-commerce industry is ideal.
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
  • Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
  • Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
  • Proactive approach to problem-solving and troubleshooting issues.
  • Ability to collaborate with others and take direction.
  • Good listening skills.
  • Good understanding of fashion/fashion brands.
  • Proficient in the use of IT systems, both customer service specific and windows packages.
  • Ability to exceed customers’ expectations.
  • Confident and articulate.
  • BA degree required.


Customer Service Representative - Bi-lingual (Japanese/English)

Los Angeles

The role:


This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:


  • Assist Farfetch customers with order inquiries via email and phone in both the English and Japanese languages.
  • Work with Account Managers to solve any discrepancies.
  • Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.


Key Skills & Experience:


  • Superior verbal and written communication skills are a must.
  • Must be fluent in both Japanese and English.
  • Ability to make sound decisions with a strong sense of urgency.
  • Passion for providing exceptional customer service.
  • A positive and team oriented attitude a must.
  • Previous customer service experience in the e-commerce industry is ideal.
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
  • Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
  • Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
  • Proactive approach to problem-solving and troubleshooting issues.
  • Ability to collaborate with others and take direction.
  • Good listening skills.
  • Good understanding of fashion/fashion brands.
  • Proficient in the use of IT systems, both customer service specific and windows packages.
  • Ability to exceed customers’ expectations.
  • Confident and articulate.
  • BA degree required.


Customer Service Representative - Bi-lingual (Mandarin/English)

Los Angeles

The role:


This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:


  • Assist Farfetch customers with order inquiries via email and phone in both the English and Mandarin languages.
  • Work with Account Managers to solve any discrepancies.
  • Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.


Key Skills & Experience:


  • Superior verbal and written communication skills are a must.
  • Must be fluent in both Mandarin and English.
  • Ability to make sound decisions with a strong sense of urgency.
  • Passion for providing exceptional customer service.
  • A positive and team oriented attitude a must.
  • Previous customer service experience in the e-commerce industry is ideal.
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
  • Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
  • Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
  • Proactive approach to problem-solving and troubleshooting issues.
  • Ability to collaborate with others and take direction.
  • Good listening skills.
  • Good understanding of fashion/fashion brands.
  • Proficient in the use of IT systems, both customer service specific and windows packages.
  • Ability to exceed customers’ expectations.
  • Confident and articulate.
  • BA degree required.


Customer Service Representative

Los Angeles

The role:


This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail, and multi-tasking skills.
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:


  • Assist Farfetch customers with order inquiries via email and phone.
  • Work with Account Managers to solve any discrepancies.
  • Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.


Key Skills & Experience:


  • Superior verbal and written communication skills are a must.
  • Ability to make sound decisions with a strong sense of urgency.
  • Passion for providing exceptional customer service.
  • A positive and team oriented attitude a must.
  • Previous customer service experience in the e-commerce industry is ideal.
  • Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
  • Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
  • Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
  • Proactive approach to problem-solving and troubleshooting issues.
  • Ability to collaborate with others and take direction.
  • Good listening skills.
  • Good understanding of fashion/fashion brands.
  • Proficient in the use of IT systems, both customer service specific and windows packages.
  • Ability to exceed customers’ expectations.
  • Confident and articulate.
  • BA degree required.


Mizusumashi/Production Support

Los Angeles

The role:


Farfetch.com is looking for an experienced Mizusumashi who will be responsible for the continuous flow of the studio production process. Also considered the pulse of a process, the Mizusumashi maintains smooth process flow by taking on the production tasks that will remove quality issues, shortages, work stoppage and errors.

Key Responsibilities:


The Mizusumashi will leverage his/her experience to help reduce variation of workflow and suggest improvements to the production process. Specific responsibilities are to:
  • Fully understand the studio production process and responsibilities of each function.
  • Work closely with the Production Coordinator to ensure timely delivery of quality service.
  • Make scheduled rounds across the studio in a defined work sequence.
  • Organize and replenish all studio materials needed for daily use.
  • Make continuous improvements on work sequence.


Key Skills & Experience:


  • At least 2 years of warehouse, production or related experience required.
  • Experience working at a lean/agile management organization preferred.
  • Bachelor's degree preferred.
  • Exceptional teamwork skills a must.
  • Excellent interpersonal skills.
  • Strong communication skills.
  • A positive and can-do attitude a must.
  • A proactive approach and courage to challenge the status quo.
  • Excellent time management and strong sense of urgency.
  • Ability to be on his/her feet for 8 hours a day.
  • Ability to work with all levels within an organization.
  • Passion for providing exceptional service to team members and customers.


We want brilliant candidates who combine a passion for e-commerce with a strong group ethic. In return, we offer successful candidates a dynamic workplace and the opportunity to turn a young company into a leading global player.

Please submit your applications for the vacancies above to jobs@farfetch.com for Guimarães, careersUK@farfetch.com for London and careers.us@farfetch.com for Los Angeles.