Careers

Role:

Due to continued growth, the farfetch marketing team is looking for a dedicated Affiliates & Partnerships Executive to help manage all aspects for our global affiliate marketing campaigns.
The role will suit someone who is looking for an exciting growth opportunity in a fast-paced, start-up environment and is looking to make an immediate impact. You will be a good communicator and a strong people manager, you will also be a thought leader and hugely passionate about all things digital. You will work directly with the Digital Marketing Manager to execute marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers.

Responsibilities Include:

- Manage existing affiliate relationships, as well as cultivate new online partnerships and business development opportunities to drive traffic and new customers
- Take ownership of all partnership management by developing and implementing a host of customised and compelling campaigns (email newsletters, blog posts, branding promotions and banners)
- Responsible for an annual affiliate promotional calendar
- Monitor affiliate feeds & work with technical team on a feed manager tool
- Analyse all affiliate & partnerships activities to understand the detailed performance and effectiveness of each campaign
- Update reports and provide analysis around ROI, campaign performance, purchasing patterns and website traffic to optimize all campaigns.
- Research and recommend new and particularly international partnerships opportunities
- Assist with all other marketing projects as necessary

Skills and Experience:

- Demonstrable passion for ecommerce marketing and affiliates, with at least 1 or more years working in online/digital marketing
- Proven track record of running successful & efficient Affiliate campaigns.
- Must have excellent analytic and problem solving skills with an intermediate/advanced knowledge of excel
- Excellent verbal and written communication skills
- Confident in Google Analytics, affiliate network interfaces & product feeds
- Passion for consumers and strong relationship building
- Demonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with Affiliates
- A flexible, approachable attitude with good problem solving skills
- Commercially focused and driven with the ability to work towards metrics and manage budgets
- Ability to work to deadlines in a fast paced environment
- An understanding of fashion and luxury fashion brands

Apply:

Please send your CV with a covering email to Rachel Waller at: Rachel.waller@farfetch.com

You will be responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions all for our Brazilian site www.farfetch.com.br as well as being involved in ideas and concepts for generating creative content to help SEO.
This is an ideal position for post graduates or junior SEO copywriters looking to join a creative fast growing digital marketing team – must be able to speak and write in fluent

Job Responsibilities:

- To create SEO category content for any Portuguese speaking country (Brazil & Portugal)
- To proactively seek out areas of farfetch that require new content and update the pages themselves
- Create meta data for required pages on any Portuguese speaking country
- Add appropriate meta data to each page through the new CMS
- To create and add appropriate H1 tags on pages through new CMS
- To write guest blog posts for external fashion bloggers on a weekly basis
- Look at how online editorial content performs for SEO and make actionable insights to share with the team

Development Requirements:

- Fluent Portuguese speaker and writer
- Basic understanding of Search Engine optimisation (SEO)
- Google Analytics – basic level
- Excellent communication skills
- Excellent Excel, Word and PowerPoint skills
- Competent Photoshop user (any version)
- An ability to work to a brief with clear deadlines but also to work independently
- A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Due to continued growth, we are looking for a PPC Manager to help to define, manage and execute the strategy for paid search with the ultimate goal of increasing traffic and revenue. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced, start-up environment and is looking to make an immediate impact. This person will be comfortable communicating ideas and change, and will enjoy a sense of ownership over search marketing activities. You will work directly with the Head of PPC to execute search marketing strategies based on commercial objectives and implement creative, cost-efficient search campaigns to drive quality traffic and customers from 50+ countries.
This is an ideal chance for search professionals to take the next step in PPC by taking on client side responsibility. You will receive all required training and have exposure in other channels in order to develop a well-rounded range of digital marketing skills that will put you in great stead for the future. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field

Responsibilities include:

The role will require the candidate to be fully involved in multiple areas including:
Goal-Setting - Bidding Strategies
Keyphrase Analysis and Selection Strategy - Dayparting Strategy
Resourcing and Task Allocation Across PPC Team - Bid Management Tool Strategy
Search Ad Network Strategy - Ad Creative and Copy Strategy
Content Network Strategy - Destination or Landing Page Strategy
Campaign Structure Strategy - Reporting
Keyword Matching Strategy - Specialist & Innovative Paid Search Techniques
Search-Term Targeting Strategy - SEO Integration Strategy
Budgeting Strategy - Marketing Campaign Integration Strategy

- Take ownership of large sections of the account and define the path and development in multiple countries
- Execute mobile and tablet campaigns to promote apps and a mobile optimized website
- Assist with the build out of the account in line with the international plan and global expansion (currently running in many different markets)
- Manage budget and spend efficiently to ensure acquisition & traffic targets are met at an effective spend level
- Test new strategies & landing pages for increased traffic, CTR and conversion rate
- Work closely with other digital marketing team members to ensure strategies are in line with other channels
- Identify opportunity areas for growth and optimization
- Opportunity to be involved heavily with the recruitment, training and mentoring of future PPC team members

Skills and Experience:

- Knowledgeable in all areas of PPC best practice with at least 18 months experience
- Proven track record of running PPC campaigns efficiently while increasing revenue and traffic
- Experience using PPC bid management tools
- Experience managing retail campaigns in PPC
- Google Advertising Fundamentals Qualification
- Must have good analytical skills with an advanced knowledge of excel
- Demonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with PPC
- A flexible, approachable attitude with good problem solving skills
- Commercially focused and driven with the ability to work towards metrics and manage budgets
- Ability to work to deadlines in a fast paced environment
- Excellent verbal and written communication skills
- An understanding of fashion and luxury fashion brands a bonus

Competitive salary & bonus scheme plus staff discount. There are weekly catchups and formal apprasales every 6 months so you will always know how you are progressing and what you are working towards
The candidate will thrive in an entrepreneurial environment. The company is expected to experience massive growth in 2013 and we are looking for individuals who want to be a part of this exciting company and make a tangible impact to the business within their first few months.

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Since launching farfetch.com in Europe in 2008 and in North America in November 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 150 boutiques across North America and Europe and are truly a global company with over 160 employees across our 5 offices in Los Angeles, London, Portugal, and Sao Paolo.
Some of our US boutiques include the Webster, Capitol, Max, American Rag, and Zoe.

Job Description:

farfetch.com is looking for a Customer Service Manager that will be responsible for driving results and productivity of the customer service team through effective management and communication. This Manager will be responsible for a team of 6-10 customer service representatives and will work closely with the Global Head of Customer Service and European Customer Service Manager on strategy, KPIs, and escalated issues.

Responsibilities:

• Develop and implement the vision, strategy and objectives of the customer service team
• Resolve all escalated customer issues in a timely manner with the local and global teams
• Identify key areas of improvement and implement tailored customer service policies and procedures to address those areas
• Hire, train and develop customer service representatives to ensure knowledge and skill-set growth
• Proactively manage customer response time
• Establish staffing plans to ensure capacity is met, taking into consideration on and off-peaks
• Manage the quarterly team review process
• Represent the customer service team in manager meetings and global conferences

Qualifications:

• At least 3-4 years of proven leadership and management experience of a customer service team required
• 6+ years of related professional experience required, preferably in a call center environment
• Fashion Apparel and Accessories experience in designer/luxury wholesale market is a plus
• Retail e-commerce experience and knowledge is preferred
• Bachelor's degree required
• Ability to lead by example
• Ability to make sound decisions with a strong sense of urgency
• Ability to manage a three-shift schedule with periodic weekend and holiday availability
• Ability to work with all levels within an organization
• Excellent verbal and written communication skills and people management skills
• Passion for providing exceptional customer service
• A positive and team oriented attitude a must
• Bi-annual international travel may be required

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

We are looking for bright, talented and incredibly proactive Account Managers to help build and shape strong relationships with our European network of boutiques (UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia, so far!).

You will be required to develop and implement a solid, focused and results driven commercial and operational plan that harnesses the businesses global online sales potential and customer satisfaction.

This role will be based in our dynamic Portuguese office, but will require a degree of travel to other countries.

Responsibilities:

• Focus on partner management particularly for key partners, analyzing performance, product selection, sell through and other key indicators and supporting stores’ needs with aim to optimize online stock and sales.
• Create strategic plans and tactics to attain targets and KPIs.
• Create a synergy between online and offline fashion retail, supporting and training partners on respective differences and needs whether operational, seasonal or promotional.
• Be a connector between customer/boutique needs and all other departments such as styling & photography, marketing, web design, and merchandising or third parties

Skills/Experience:

• You will have a minimum of three years’ experience in commercial management, retail management, sales or other relevant area, ideally with luxury fashion (or other), either online or offline - with a track record of solid results, ideally within a forward thinking, fast paced environment.
• Your skills will encompass sales & negotiation techniques, articulate communication, and strong analytical ability.
• Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German. Previous international work experiences a plus.

Profile:

• Cultured, articulate, enterprising, organized, a real connector, excited about global fashion and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

To assist the Account Management team with daily commercial and operational processes with our partner boutiques or other departments.

Skills:

• Recent graduate with some commercial and/or administrative experience. Fashion awareness is important.
• Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German

Profile:

• Extremely organized, accurate and diligent, computer literate (with excel experience a plus). Able to work in a fast paced environment and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

• Start: ASAP
• Location: Clerkenwell
• Salary: Competitive

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

We are looking for a bright, talented and incredibly proactive PR Manager to help shape, build and deliver the PR strategy for the brand. You will be required to develop and implement a solid, focused and results driven PR plan that harnesses the businesses global ambitions. Working alongside a small in-house team, and the UK PR agency you will create a PR calendar of activity that supports tactical initiatives across the wider marketing function; providing new and dynamic solutions to communicate these ideas.

This role provides a great level of autonomy, an entrepreneurial environment and a vast network of the world’s best boutiques from which to filter exciting press stories.

Responsibilities:

• Direct the PR Strategy for the business working in collaboration with the in house team and appointed agencies.
• Ownership of the PR function and its day-to–day running including team mentor and coaching and leading by example.
• Responsible for liaising with the media, press and industry contacts to drive the brand presence further forward into the UK market whilst seeking out international opportunities.
• Co-ordinating and bringing to life brand events that showcase the multi-faceted nature of our business model
• Building solid partnership with boutique partners helping to filter exciting stories from within the farfetch.com network.
• Deputising for the Head of PR where relevant

To be successful in this role you’ll need to bring to life a PR campaign that sets farfetch.com in the hearts and minds of the fashion media and industry influencers.   One that helps raise the profile of the brand through a clever and considered PR plan that truly celebrates our unique and forward thinking business model and our diverse portfolio of global curators and boutiques.

You will be a great communicator, with a minimum of five year’s experience working in fashion and a strong track record for producing PR campaigns with effective and measurable results. You will have solid fashion credentials, preferably obtained within a forward thinking, fast paced environment. You will bring senior level media contacts across traditional fashion media (men’s and women’s) and have the ability to engage and influence this audience, whilst also having immediate relationships with bloggers and international media. As the PR Manager for Farfetch.com you will have the opportunity to work in a high-growth, fast-paced entrepreneurial environment, bringing innovative ideas on how to deliver our global PR strategy. Farfetch.com is a visionary business, and as such the PR campaigns need to showcase a new way of thinking – we need someone who can clearly balance more traditional PR approaches with new media, experiential and digital ways of cutting through the noise. Most of all you will have a love for and appreciate fashion; from designer luxury led product to new and emerging labels from some of the world’s best brand and designers.

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Responsibilities:

• Monitors and maintains computer systems and networks
• Supports end-users in the office for all IT issues
• Installs and configure software and hardware for end-users to agreed standards under the direction of the Team Leader
• Maintains the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures
• Assist in the compilation and maintenance of an accurate inventory of hardware and software
• Troubleshoots, diagnoses hardware/software faults and solves technical and applications problems
• Pro-actively provides information to users on the progress of outstanding support calls
• Contributes to ensuring that the Helpdesk to systems and software are kept up to date and messages are passed on and feedback received promptly.

What you need for this position:

• Minimum of 2 years experience doing similar functions
• Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
• Availability to support users after hours
• Able to work independently and efficiently to meet deadlines
• Self motivated, detail-oriented and organized
• Excellent teamwork and communication skills

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Responsibilities:

• Develop web applications for farfetch.com portal and for backoffice components
• Work tightly within other development team members
• Work with web design teams to create innovative solutions to user interface problems, ensuring technology is a driver as well as graphic design
• Do basic web design work where necessary on projects
• Stay up to speed with all back end web technology development and be the internal expert on this
• Identify advanced web technology possibilities for farfetch.com

What you need for this position:

• Minimum of 3 years experience programming for web environments using Microsoft development tools and programming languages
• Experience implementing or developing code over stateof-the-art ERPs as SAP, MS Dynamics or Oracle
• Experience developing code for eCommerce sites of over 1M hits per month
• Excellent proficiency and ability to hand-code vb.net, asp.net, HTML
• Proficiency writing sql queries over SQL Server
• Experience developing applications or portals for smartphones and mobile devices a plus
• Previous experience working with SCRUM methodologies a plus
• Experience working with teams of designers and developers
• Excellent teamwork and communication skills

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

The Role:

To maintain high operational standards and excellent relationship management with our partner stores in the UK, Italy, France, Denmark and Sweden, and ensure speed and efficiency of service levels from partner to shopper.

Your Skills:

Fluent English essential (written and verbal), fluency in other languages a definite plus (French, Italian, Spanish, German, Italian…), articulate in commercial and service communication. Computer literate. Availability to travel as required.

Your Experience:

Commercial management, retail management, sales or other experience with luxury products (fashion or other). Previous international communication a plus.

Your Profile:

Cultured, articulate, enterprising, organized, a real connector, excited about global fashion and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

The Role:

To assist the Account Management and Customer Service departments in daily operational processes with our partner stores or customers.

Your Skills:

Extremely organized, accurate and diligent. Computer literate. Fluent English (written and verbal).

Your Experience:

previous administrative position, fraud handling (not essential), order processing or other logistical experience. Fashion experience is not essential for this role.

Your Profile:

Able to work in a fast paced environment and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com