Careers

COMPANY BACKGROUND

Farfetch.com is an innovative ecommerce start-up that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

On farfetch.com you can buy from over 90,000 products from over 250 boutiques in 18 countries. Launched in October 2008, farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan.

Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for farfetch.com is to add to its 150 employees and create a world-class team. We are looking for individuals who combine creative and analytical skills and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for fashion and e-commerce.

In return we offer a rewarding, start-up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

Based at the central London headquarters of the company and reporting to the Customer Service Director. You will be responsible for aiding the development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP departments targets.

KEY RESPONSIBILITIES

• Develop the client base and nurture existing clients
• Assist in developing the VIP personal shopping program tools and process
• Assist our VIP customers with all customer service enquiries via phone, email and chat
• Ensure sales targets and customer service KPIs are met
• Work closely with both PR and Marketing
• Work in partnership with key boutiques

CRITERIA FOR SUCCESS

• Ability to work under pressure
• Black book with a minimum of 80 live clients
• High level of written and verbal communication skills
• Digitally aware and savy
• Brand ambassador
• Deliver both financial targets
• Confident in current trends and designers
• Ability to exceed clients expectations
• Confident and articulate
• Hardworking and passionate
• Innovative thinker
• Comfortable using social media platforms to communicate to customers

LIASES WITH

• Customers, Partners, PR, Marketing and other internal functions

COMPANY BACKGROUND

Farfetch is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from 90K products from over 200 boutiques in 18 countries. Launched in October 2008, Farfetch is growing rapidly and is present in the UK, US, Portugal and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.

A key priority for Farfetch is to add to its 250+employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce and fashion. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

The Assistant Merchandiser will support the Merchandising Director in delivering improved product availability to the customer – the right stock at the right time. This will be achieved through the collation and analysis of product, sales and stock information. Additionally the Assistant Merchandiser will communicate insight and recommendations to the Merchandising team, Boutique partners and other members of the Farfetch team both in London and Internationally.

KEY RESPONSIBILITIES

• Understand the Commercial and Merchandising strategies of Farfetch
• Collate (according to defined KPIs) performance data from the Merchandising system and present this data in a meaningful and understandable way
• Provide insight and recommendations to the Merchandising team and propose ways to increase performance against KPIs
• Communicate these recommendations to Boutique partners, and track their responses and actions
• Provide ad hoc analysis and insight to the Visual Merchandising team and other Farfetch colleagues as well as to Boutique Partners
• Bring inspiring ideas and motivation into an energetic and collaborative team

CRITERIA FOR SUCCESS

• Reporting is accurate, insightful and innovative
• Boutique communication and strategic decision making is improved
• Key brands and products are bought by Boutiques in a way that enables Farfetch to achieve aggressive growth and performance targets
• Site Merchandising perfectly balances the commercial with the creative
• The Assistant Merchandiser is seen as an innovative, entrepreneurial and inclusive member of the Farfetch team

LIASES WITH

• Boutique Partners
• Visual Merchandising
• Business Intelligence team (Portugal)
• Marketing
• Editorial

SKILLS AND EXPERIENCE REQUIRED

• 2+ years in a Retail Analytical Merchandising Role
• Exposure to Branded Merchandise - preferably in a high fashion, luxury environment
• Strong Excel skills
• Experience of using data to provide understandable insight and recommendations
• Understanding of KPIs that deliver success within a Retail online organisation and their impact on a Merchandising team
• Understanding of, and empathy for, the creative needs of the Farfetch proposition – balancing Art & Science
• Work hard play hard attitude, fun to work with
• Advanced Italian spoken/written an advantage

Description of Role

Due to continued growth, the farfetch Business Intelligence and Analytics team is looking for a dedicated eCommerce Analyst. This is a commercially driven role positioned around analysing online product, customer data & eCommerce functions to provide insight into the business as well as actionable recommendations for maximising product & business performance. This role requires a strategic business thinker who can analyse vast amounts of data around customer segments, stock inventory and user journey with the goal of improving the customer experience and increasing conversion. The role will suit someone young who’s willing to develop his/her career on Analytics, mostly Web, who thrives in a fast-paced, complex environment and has a very commercial approach to customer data.

Responsibilities include:

• Take vast amounts of data in raw formats and translate into a digestible understanding for product owners and business managers to use for actionable strategies
• Provide analysis around (but not limited to) online marketing channels, customer behaviour and lifecycle, product performance and conversions, promotion impact, industry & competitor trends
• Analyse digital marketing campaigns and provide an understanding into the performance of each channel with recommendations for optimization
• Analysis customer behaviour and user journey to derive strategic recommendations to improve customer experience and conversion based upon findings
• Responsible for ensuring the accuracy of data and reports to ensure a high quality of standards
• Work with development team to scope out and implement new reports and tools as necessary
• Pull data from databases for own use or business owner use
• Create standardised reports as necessary for business owners
• Manage data manipulation and provide scheduled reports
• Ad hoc analysis for the online division and financial teams

Key skills required

• Excellent strategic thinking and analytical skills, ideally developed in a commercial role preferably within an Internet or retail/consumer products business and/or management consulting
• A good understanding of the principles of online marketing and eCommerce is preferred, including broad knowledge of web and retail metrics
• Advanced MS Excel skills
• Experience working with databases, preferably SQL and Access. An ability to write SQL queries is a strong plus but not required.
• Preferably a working understanding of Web analysis tools such as Google Analytics etc.
• Excellent communication and presentation skills, both verbal and written
• Strong English language, both written and spoken
• Ability to work with a diverse range of cross functional teams across development & IT, product development, business development, marketing and finance

COMPANY BACKGROUND

Farfetch.com is an innovative ecommerce start-up that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

On farfetch.com you can buy from over 80,000 products from over 250 boutiques in 18 countries. Launched in October 2008, farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan.

Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.

A key priority for farfetch.com is to add to its 150 employees and create a world-class team. We are looking for individuals who combine creative and analytical skills and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for fashion and e-commerce.

In return we offer a rewarding, start-up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

User Experience Designers at Farfetch are creative thinkers who effectively communicate their ideas and collaborate with members of our Product Management, Visual Design, Editorial, and Engineering teams to continually innovate. The role is responsible for creating detailed user experience design sets, providing interaction direction from definition to specification for mobile and tablet interfaces.

KEY RESPONSIBILITIES:

Key responsibilities include:
- Interpret customer needs into effective and thoughtful design solutions
- Define, and communicate the UX direction using appropriate tools to describe intent. This includes: sketches, workflows, wireframes, interaction specifications
- Collaborate with product management, visual designers, editors, and engineers – advocating for the best design for our customers
- Create user-centered designs by considering site analytics, customer feedback, and research findings
- Design solutions that meet measurable business objective
- Conduct user research, concept testing and usability testing
- Bring inspiring ideas and motivation into an energetic and collaborative team

CRITERIA FOR SUCCESS:

- High quality product designs based on internal and external feedback
- Improved customer engagement
- Increased conversion rate
- Deliver projects within timescale
- Gain outstanding feedback from team on your working style

LIASES WITH:

Product Management, Visual Design, Development, Online marketing, Editorial

SKILLS AND EXPERIENCE REQUIRED:

- 3+ years of user experience, interaction, and/or interface design, with 2+ years mobile web and app design experience
- Experience developing responsive design solutions for web, mobile and tablet
- Experience working in fashion, ecommerce or digital creative agency
- Proven experience leading user-centered design practices across multiple functional disciplines
- A portfolio which demonstrates problem solving in the various phases of user-centered design
- Excellent communication skills (both in conversation and in writing)
- Proficient in latest design tools (InDesign, Illustrator, Photoshop, Fireworks, OmniGraffle,)
- Deep understanding of leading UI and mobile technologies (HTML 5, CSS3, JQuery, Javascript, iOS, Android)
- Experience developing prototypes (paper, axure, balsamiq, html, etc)
- Degree in Design-related field (MA in Interaction Design or HCI preferred)
- Able and willing to travel when necessary to global offices in Sao Paulo, Los Angeles, New York, Porto
- Work hard play hard attitude, fun to work with

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

COMPANY BACKGROUND

Farfetch.com is an innovative ecommerce start-up that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

On farfetch.com you can buy from over 80,000 products from over 250 boutiques in 18 countries. Launched in October 2008, farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan.

Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.

A key priority for farfetch.com is to add to its 150 employees and create a world-class team. We are looking for individuals who combine creative and analytical skills and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for fashion and e-commerce.

In return we offer a rewarding, start-up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

User Experience Designers at Farfetch are creative thinkers who effectively communicate their ideas and collaborate with members of our Product Management, Visual Design, Editorial, and Engineering teams to continually innovate. The role is responsible for creating detailed user experience design sets, providing interaction direction from definition to specification.

KEY RESPONSIBILITIES:

Key responsibilities include:
- Interpret customer needs into effective and thoughtful design solutions
- Define, and communicate the UX direction using appropriate tools to describe intent. This includes: sketches, workflows, wireframes, interaction specifications
- Collaborate with product management, visual designers, editors, and engineers – advocating for the best design for our customers
- Create user-centered designs by considering site analytics, customer feedback, and research findings
- Design solutions that meet measurable business objective
- Conduct user research, concept testing and usability testing
- Bring inspiring ideas and motivation into an energetic and collaborative team

CRITERIA FOR SUCCESS:

- High quality product designs based on internal and external feedback
- Improved customer engagement
- Increased conversion rate
- Deliver projects within timescale
- Gain outstanding feedback from team on your working style

LIASES WITH:

Product Management, Visual Design, Development, Online marketing, Editorial

SKILLS AND EXPERIENCE REQUIRED:

- 3+ years of user experience, interaction, and/or interface design, with 1+ years mobile design experience
- Experience working in fashion, ecommerce or digital creative agency
- Proven experience leading user-centered design practices across multiple functional disciplines
- A portfolio which demonstrates problem solving in the various phases of user-centered design
- Excellent communication skills (both in conversation and in writing)
- Proficient in latest design tools (InDesign, Illustrator, Photoshop, Fireworks, OmniGraffle,)
- Deep understanding of leading UI and mobile technologies (HTML 5, CSS3, JQuery, Javascript, iOS, Android)
- Experience developing prototypes (paper, axure, balsamiq, html, etc)
- Degree in Design-related field (MA in Interaction Design or HCI preferred)
- Able and willing to travel when necessary to global offices in Sao Paulo, Los Angeles, New York, Porto
- Work hard play hard attitude, fun to work with

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

COMPANY BACKGROUND

Farfetch.com is an innovative ecommerce start-up that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

On farfetch.com you can buy from over 80,000 products from over 250 boutiques in 18 countries. Launched in October 2008, farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan.

Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.

A key priority for farfetch.com is to add to its 150 employees and create a world-class team. We are looking for individuals who combine creative and analytical skills and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for fashion and e-commerce.

In return we offer a rewarding, start-up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

Product Managers at Farfetch are creative thinkers and problem solvers who effectively communicate their ideas and collaborate with members of our UX, Interaction Design, Visual Design, and Engineering teams to continually innovate. The role is responsible driving product strategy and definition by translating customer needs into business and product requirements.

KEY RESPONSIBILITIES:

Key responsibilities include:
- Lead the product definition by working with a cross-disciplinary team of designers, engineers and business partners that will ultimately support the product implementation (e.g. merchandising, operations, customer service, online marketing, editorial, etc.)
- Be the voice and advocate for our customers
- Maintain the product and feature roadmap, managing backlog prioritization
- Establish clear metrics and indicators for success
- Market-sizing and competitive analysis
- Interpret customer needs into effective and thoughtful solutions
- Define, and communicate product requirements using appropriate tools to describe intent. This includes: sketches, workflows, wireframes, functional specifications
- Collaborate with UX, interaction designers, visual designers, editors, merchants and engineers – advocating for the best design for our customers
- Develop user-centered products by considering site analytics, customer feedback, and research findings
- Conduct user research, concept testing and usability testing
- Develop solutions that meet measurable business objectives
- Bring inspiring ideas and motivation into an energetic and collaborative team

CRITERIA FOR SUCCESS:

- High quality product development based on internal and external feedback
- Improved customer engagement
- Increased conversion rate
- Deliver projects within timescale
- Gain outstanding feedback from team on your working style
- Entrepreneurial spirit, with an ability to initiate new concepts and work with colleagues to bring ideas to life
- Ability to exceed customers expectations
- Confident and articulate
- Hardworking and passionate

LIASES WITH:

UX, Interaction Design, Visual Design, Development, Marketing, Editorial, Merchandising, Customer Service, Operations, International

SKILLS AND EXPERIENCE REQUIRED:

- 3+ years product management experience in consumer-facing online commerce
- Demonstrated ability to translate customer needs into business and product requirements
- Clear understanding of UX design principles
- Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; strong bias for action
- Excellent interpersonal skills; ability to work successfully with teams across the organization, including UX, development, design, and senior leadership
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and feature concepts
- Demonstrated ability to understand and discuss technical concepts
- Excellent communication skills (both in conversation and in writing)
- Proficient in latest design tools (InDesign, Illustrator, Photoshop, OminGraffle,)
- Deep understanding of leading UI and mobile technologies (HTML 5, CSS3, JQuery, Javascript, iOS, Android)
- Experience developing prototypes (paper, axure, balsamiq, html, etc)
- Able and willing to travel when necessary to global offices in Sao Paulo, Los Angeles, New York, Porto
- Work hard play hard attitude, fun to work with

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

COMPANY BACKGROUND

Farfetch.com is an innovative ecommerce start-up that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

On farfetch.com you can buy from over 80,000 products from over 250 boutiques in 18 countries. Launched in October 2008, farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan.

Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market.

A key priority for farfetch.com is to add to its 150 employees and create a world-class team. We are looking for individuals who combine creative and analytical skills and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for fashion and e-commerce.

In return we offer a rewarding, start-up environment and the opportunity to be part of building a new company into a leading global player.

ROLE OUTLINE

Based at the central London headquarters of the company and reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

KEY RESPONSIBILITIES:

Key responsibilities include:
- Responding to Customer Enquiries via several channels (Chat, Email and Telephone)
- Providing information with regards to products/services and other related enquiries
- Being the face of farfetch to our customers and partners alike

CRITERIA FOR SUCCESS:

- Ability to work under pressure
- Minimum of 1 years experience in customer service, preferably in a fashion environment
- High level of written and verbal communication skills
- Good listening skills
- Good understanding of fashion/fashion brands - Proficient in the use of IT systems, both customer service specific and windows packages
- Ability to exceed customers expectations
- Confident and articulate
- Hardworking and passionate

LIASES WITH:

Customers, Partners, all internal functions

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

REPORTS TO:

Head of HR

ROLE OUTLINE:

We are looking for a bright, talented and incredibly proactive Resourcing Coordinator to work with the Head of HR to create and execute a talent attraction strategy for farfetch.
Working with the Head of HR you will be required to develop a solid, focused and results driven attraction and selection plan that will support the growth of the business following the recent investment from Conde Nast International.
This role affords the candidate great levels of autonomy within an entrepreneurial environment where considered ideas and experience in developing a direct recruitment strategy will be welcomed.

KEY RESPONSIBILITIES:

- Support the execution of a multi-channel recruitment strategy balancing direct sourcing methods with third-party suppliers
- Implement a social recruiting plan to attract talent and build the employer brand
- Build relationships with relevant industry networks, universities, colleges to attract fresh talent
- Manage the talent pipeline in the UK through the applicant tracking system with input on global talent attraction
- Set-up of resourcing process and practices to improve quality, time and cost efficiencies
- Manage the end to end recruitment process from attraction through to offer management; work with HR Manager to on-board
- Improve selection processes including interviews, case studies, presentations and assessment methods
- Ensure all recruitment processes are legally compliant with UK employment legislation
- Support the management of recruitment forecast and budgets for the UK
- Work with HR Managers in global offices to deliver cross-country recruitment efficiencies
- Work with HR team on ad-hoc projects as required

CRITERIA FOR SUCCESS:

To be successful in the role you will demonstrate a proven ability to manage multiple resourcing requirements across a range of business divisions within an in-house/on-site capacity.
You will be passionate about creating a world-class talent attraction strategy for a business that is growing at a rapid pace.
You will bring creative ideas, and show initiative in supporting key stakeholders and developing the employer brand to attract high quality candidates to farfetch

LIASES WITH:

All hiring managers in the UK including digital, marketing, creative, merchandising, content, product, PR and C-level. Close working relationship with global HR teams

SKILLS AND EXPERIENCE REQUIRED:

- Minimum of three years’ experience in an in-house/onsite role with responsibility of a variety of recruitment needs
- Experience with recruitment technology and social media strategies
- Excellent time management skills; able to prioritise and work to tight deadlines
- An ability to communicate at all levels and adapt style to suit candidates and key stakeholders
- Ideally experience within a start-up or a growing business environment
- An ability to identify and efficiently manage recruitment risks
- Some international travel and flexible hours required

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

REPORTS TO:

CEO

ROLE OUTLINE:

Exciting, involving and challenging PA role supporting the CEO & VP of Technology. The role will require someone who is confident, enthusiastic, committed and highly organised with strong PA skills. Ideally, you will have already gained relevant experience as you will need to hit the ground running.

KEY RESPONSIBILITIES:

Day-to-day office assistance
- organising and maintaining diaries and making appointments;
- arranging travel, visas and accommodation
- screening phone calls, enquiries and requests, and handling them when appropriate;
- meeting and greeting visitors at all levels of seniority;
- dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
- taking dictation and minutes;
- carrying out background research and presenting findings;
- producing documents, briefing papers, reports and presentations;
- organising and attending meetings and ensuring the manager is well prepared for meetings;
- liaising with clients, suppliers and other staff
- ensure strict confidentiality at all times
- assist the Office Manager with maintaining office/admin, purchase orders and deliveries
- maintain amicable and co-operative working relations with all departments

CRITERIA FOR SUCCESS:

To thrive in this role you’ll be organised, great at multi-tasking, passionate in your approach with high energy and a proactive spirit to achieve the best results for the ultimate working environment. For you, the role is about putting what you know to good use, keeping our staff and partners happy and our business successful.

LIASES WITH:

All UK & International Offices

SKILLS AND EXPERIENCE REQUIRED:

Your personal qualities and skills
- Experience in similar roles and environment
- Reception skills and welcoming visitors
- Highly organised, proactive and able to manage multiple tasks
- Excellent communication skills
- Ability to act in confidence, with discretion and tact
- Flexible in approach, showing initiative and interest to support ad-hoc tasks
- Ability to work closely with the Office & HR Manager to support all areas of the business as required
- A personal interest and understanding of the fashion industry
- Some international travel required

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

REPORTS TO:

PR Manager

ROLE OUTLINE:

We are looking for a bright, talented and incredibly proactive Press Officer to help drive the PR strategy for the brand. The chosen candidate will be required to develop and implement a solid, focused and results driven PR plan that harnesses the businesses global ambitions.
Working alongside a small in-house team, and the UK & US PR agencies you will create a PR calendar of activity that supports tactical initiatives across the wider marketing function; providing new and dynamic solutions to communicate these ideas.
This role affords the candidate great levels of autonomy, an entrepreneurial environment, international travel and a vast network of the world’s best boutiques from which to filter exciting press stories.

KEY RESPONSIBILITIES:

Support the PR Strategy for the business working in collaboration with the in house team and appointed agencies
Be the most press facing with the media, press and industry contacts to drive the brand presence further forward into the UK & US markets whilst seeking out new international opportunities
Support the co-ordination of global brand events that showcase the multi-faceted nature of our business model
Build a solid partnership with boutique partners helping to filter exciting stories from within the farfetch network
Manage media enquiries on behalf of farfetch spokespeople including the CEO and Brand Director
Provide coaching and mentoring to the PR Assistant and deputise for the PR Manager where relevant

CRITERIA FOR SUCCESS:

To be successful in this role you’ll need to bring to life a PR campaign that sets farfetch in the hearts and minds of the fashion media and industry influencers.   One that helps raise the profile of the brand through a clever and considered PR plan that truly celebrates our unique and forward thinking business model and our diverse portfolio of global curators and boutiques
Ability to support the execution of a PR plan that is in tune with the wider needs of the business
The ability to engage and influence both internal and external stakeholders ensuring consistency of messaging

LIASES WITH:

On and offline Marketing Team – including Editorial and Social Media offshoots
PR Agency, UK & US initially then global agencies moving forward. Japan and Australia confirmed for 2013
farfetch global boutique network and Business Development Team

SKILLS AND EXPERIENCE REQUIRED:

- A great communicator, with 3+ years’ experience working in fashion PR in a fast paced, progressive environment
- Solid fashion credentials and a great track record supporting PR campaigns with effective and measurable results
- You’ll have media contacts across traditional fashion media (men’s and women’s) and the ability to engage and influence this audience, whilst also having immediate relationships with bloggers and exposure to international media
- An ability and desire to work in a high-growth, fast-paced entrepreneurial environment often thinking on your feet
- Have your finger on the pulse within the industry and bring to the table innovative ideas on how to deliver our global PR strategy
- A good understanding and knowledge of the wider fashion industry, including a working knowledge of competitor fashion e-commerce sites, plus developments and an interest in the changing retail landscape
- Farfetch is a visionary business, as such the PR campaigns need to showcase a new way of thinking – we need someone who can clearly balance more traditional PR approaches with new media, experiential and digital ways of cutting through the noise
- The ability to work cross functionally with peers and stakeholders, whilst working in collaboration with Creative and PR agencies and overseeing a small internal team to deliver world class results
- The ability to bring to life stories from the wider farfetch global community.
- An ability to generate  ideas to further evolve and enhance the farfetch brand journey
- A love for and appreciate for fashion; from designer luxury led product to new and emerging labels from some of the world’s best brand and designers
- You are self-motivated and have strength of character and are seeking a new career adventure

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated Customer Insights Analyst to analyse website performance, customer shopping behaviour, and digital marketing campaigns. This position requires a highly numerate person who is comfortable taking large sets of data, interpreting the numbers and translating them into actionable items. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced, start-up environment and is looking to make an immediate impact. You will work directly with the digital marketing team, reporting to the Retention Manager to execute analysis and develop recommendations for marketing strategies based on commercial objectives. You will implement creative, cost-efficient campaigns to ultimately drive traffic and conversions.

Responsibilities Include:

- Outstanding ability to take vast amounts of data in raw formats and translate into a digestible understanding for product owners and business managers to use for actionable strategies
- Become the product owner for website analytical tools such as Google Analytics and others as necessary
- Support the Retention Manager on the development of CRM programs. The current retention program portfolio is predominantly focused on:

• - Farfetch email program;
• - Customer segmentation;
• - Customer reactivation;

- Responsible for ensuring the accuracy of data and reports to ensure the highest quality
- Work with development team to scope out and implement new reports and tools
- Support the wider digital marketing team on scoping and executing pieces of analysis and reporting - Provide insight into our website performance (Pageviews, conversions, bounce rates, etc) including customer shopping behaviour on site and pathing information to make recommendations for improvement - Provide analysis around (but not limited to) online marketing channels, customer behaviour and lifecycle, product performance and conversions, promotion impact, industry & competitor trends
- Own the lifetime value modelling to accurately calculate the value of customers and the cost of acquisition. Ability to segment LTV into various categories and countries

Skills and Experience:

- Must have excellent analytic and problem solving skills with an intermediate/advanced knowledge of excel and sql
- Highly confident in dealing with ambiguity and scoping work
- Must be data driven with strong math skills and keen attention to detail
- Proven track record of influencing business results through analysis
- Good technical knowledge and understanding of tracking systems and websites
- A working understanding of Web analysis tools such as Google Analytics etc
- Previous online marketing experience, with good understanding and exposure to the different marketing channels and how they affect each other
- A flexible, approachable attitude with good problem solving skills
- Commercially focused and driven with the ability to work towards metrics and targets
- Ability to work to deadlines in a fast paced environment
- Excellent verbal and written communication skills
- An understanding of fashion and luxury fashion in a retail environment is a bonus

This candidate will thrive in an entrepreneurial environment and will be responsible for both strategy as well as execution. This role is ideal for anyone who is highly self-motivated and passionate about data analysis, insights and customer behaviour.

Apply:

Applicants should send a CV and covering letter to jobs@farfetch.com

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

We are looking for bright, talented and incredibly proactive Account Managers to help build and shape strong relationships with our European network of boutiques (UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia, so far!).

You will be required to develop and implement a solid, focused and results driven commercial and operational plan that harnesses the businesses global online sales potential and customer satisfaction.

This role will be based in our dynamic Portuguese office, but will require a degree of travel to other countries.

Responsibilities:

• Focus on partner management particularly for key partners, analyzing performance, product selection, sell through and other key indicators and supporting stores’ needs with aim to optimize online stock and sales.
• Create strategic plans and tactics to attain targets and KPIs.
• Create a synergy between online and offline fashion retail, supporting and training partners on respective differences and needs whether operational, seasonal or promotional.
• Be a connector between customer/boutique needs and all other departments such as styling & photography, marketing, web design, and merchandising or third parties

Skills/Experience:

• You will have a minimum of three years’ experience in commercial management, retail management, sales or other relevant area, ideally with luxury fashion (or other), either online or offline - with a track record of solid results, ideally within a forward thinking, fast paced environment.
• Your skills will encompass sales & negotiation techniques, articulate communication, and strong analytical ability.
• Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German. Previous international work experiences a plus.

Profile:

• Cultured, articulate, enterprising, organized, a real connector, excited about global fashion and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

To assist the Account Management team with daily commercial and operational processes with our partner boutiques or other departments.

Skills:

• Recent graduate with some commercial and/or administrative experience. Fashion awareness is important.
• Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German

Profile:

• Extremely organized, accurate and diligent, computer literate (with excel experience a plus). Able to work in a fast paced environment and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

• Start: ASAP
• Location: Clerkenwell
• Salary: Competitive

Farfetch.com is an innovative ecommerce startup that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally. On farfetch.com you can buy from over 50,000 products from over 250 boutiques in 15 countries. Launched in October 2008, Farfetch.com is growing rapidly and is present in the UK, US and Brazil with aggressive international expansion plan. Its unique combination of marketplace business model and high-end fashion experience position it for high growth in the large and growing online fashion market. A key priority for Farfetch.com is to add to its 120 employees and create a world class team. We are looking for individuals who combine analytical skill and a strong team ethic with evidence of high performance in challenging, relevant roles and a passion for ecommerce. In return we offer a rewarding, start up environment and the opportunity to be part of building a new company into a leading global player.

The role:

We are looking for a bright, talented and incredibly proactive PR Manager to help shape, build and deliver the PR strategy for the brand. You will be required to develop and implement a solid, focused and results driven PR plan that harnesses the businesses global ambitions. Working alongside a small in-house team, and the UK PR agency you will create a PR calendar of activity that supports tactical initiatives across the wider marketing function; providing new and dynamic solutions to communicate these ideas.

This role provides a great level of autonomy, an entrepreneurial environment and a vast network of the world’s best boutiques from which to filter exciting press stories.

Responsibilities:

• Direct the PR Strategy for the business working in collaboration with the in house team and appointed agencies.
• Ownership of the PR function and its day-to–day running including team mentor and coaching and leading by example.
• Responsible for liaising with the media, press and industry contacts to drive the brand presence further forward into the UK market whilst seeking out international opportunities.
• Co-ordinating and bringing to life brand events that showcase the multi-faceted nature of our business model
• Building solid partnership with boutique partners helping to filter exciting stories from within the farfetch.com network.
• Deputising for the Head of PR where relevant

To be successful in this role you’ll need to bring to life a PR campaign that sets farfetch.com in the hearts and minds of the fashion media and industry influencers.   One that helps raise the profile of the brand through a clever and considered PR plan that truly celebrates our unique and forward thinking business model and our diverse portfolio of global curators and boutiques.

You will be a great communicator, with a minimum of five year’s experience working in fashion and a strong track record for producing PR campaigns with effective and measurable results. You will have solid fashion credentials, preferably obtained within a forward thinking, fast paced environment. You will bring senior level media contacts across traditional fashion media (men’s and women’s) and have the ability to engage and influence this audience, whilst also having immediate relationships with bloggers and international media. As the PR Manager for Farfetch.com you will have the opportunity to work in a high-growth, fast-paced entrepreneurial environment, bringing innovative ideas on how to deliver our global PR strategy. Farfetch.com is a visionary business, and as such the PR campaigns need to showcase a new way of thinking – we need someone who can clearly balance more traditional PR approaches with new media, experiential and digital ways of cutting through the noise. Most of all you will have a love for and appreciate fashion; from designer luxury led product to new and emerging labels from some of the world’s best brand and designers.

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Responsibilities:

• Monitors and maintains computer systems and networks
• Supports end-users in the office for all IT issues
• Installs and configure software and hardware for end-users to agreed standards under the direction of the Team Leader
• Maintains the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures
• Assist in the compilation and maintenance of an accurate inventory of hardware and software
• Troubleshoots, diagnoses hardware/software faults and solves technical and applications problems
• Pro-actively provides information to users on the progress of outstanding support calls
• Contributes to ensuring that the Helpdesk to systems and software are kept up to date and messages are passed on and feedback received promptly.

What you need for this position:

• Minimum of 2 years experience doing similar functions
• Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
• Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
• Availability to support users after hours
• Able to work independently and efficiently to meet deadlines
• Self motivated, detail-oriented and organized
• Excellent teamwork and communication skills

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

Responsibilities:

• Develop web applications for farfetch.com portal and for backoffice components
• Work tightly within other development team members
• Work with web design teams to create innovative solutions to user interface problems, ensuring technology is a driver as well as graphic design
• Do basic web design work where necessary on projects
• Stay up to speed with all back end web technology development and be the internal expert on this
• Identify advanced web technology possibilities for farfetch.com

What you need for this position:

• Minimum of 3 years experience programming for web environments using Microsoft development tools and programming languages
• Experience implementing or developing code over stateof-the-art ERPs as SAP, MS Dynamics or Oracle
• Experience developing code for eCommerce sites of over 1M hits per month
• Excellent proficiency and ability to hand-code vb.net, asp.net, HTML
• Proficiency writing sql queries over SQL Server
• Experience developing applications or portals for smartphones and mobile devices a plus
• Previous experience working with SCRUM methodologies a plus
• Experience working with teams of designers and developers
• Excellent teamwork and communication skills

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com

The Role:

To assist the Account Management and Customer Service departments in daily operational processes with our partner stores or customers.

Your Skills:

Extremely organized, accurate and diligent. Computer literate. Fluent English (written and verbal).

Your Experience:

previous administrative position, fraud handling (not essential), order processing or other logistical experience. Fashion experience is not essential for this role.

Your Profile:

Able to work in a fast paced environment and a team player!

Apply:

Please send your CV with a cover letter in English to jobs@farfetch.com