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Help & Contact Us


Can I contact you by phone?
farfetch.com operates as an online retailer. To make our customer service as efficient as possible, we prefer to answer your queries via email rather than phone.
You may find the answers to your queries in our FREQUENTLY ASKED QUESTIONS Pages. If you have any further queries, please complete the form below.

farfetch.com online order enquiries:
If you have any questions about your order or the farfetch.com website, our online team will be happy to help. Simply complete the form below including as much information as possible and we will respond to your query. The online team are available Monday to Friday between 9am-6pm (GMT). You are welcome to email us anytime and we will respond during our opening hours.

Other enquiries:
Press:
If you are a journalist and require images for editorial purposes, please email your requests to uspress@farfetch.com. Please note that we do not hold samples, however we may be able to put you in touch with our partner boutiques directly to obtain these.

Affiliates:
farfetch.com operates on an affiliate program. If you are interested in joining our program, please email us at affiliates@farfetch.com and include the name of the website and the URL. To find out more about our affiliate scheme, please click here.

Jobs:
If you are interested in a career at farfetch.com, please email your CV to jobs@farfetch.com.

Buying:
Please note that farfetch.com operates as network for independent boutiques, therefore we do not have a buying department and we do not buy stock directly from brands.

Retail Partners - US:
If you are a US-based retailer and wish to obtain more information on becoming one of our partners, please e-mail us at retailpartnersus@farfetch.com with the name and location of your boutique.


Contact Form

  • MULTIPLE BOUTIQUES
    - ONE CHECKOUT

    Shop from independent boutiques around the world and pay in a single checkout

  • DIRECT FROM THE
    BOUTIQUE TO YOU

    We only work with the most reputable boutiques retailing authentic brands

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    SHIPPING

    We ship using DHL and UPS to over 200 countries globally

  • FREE GLOBAL
    RETURNS

    We'll collect and return your order from anywhere in the world

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    Contact one of our customer service representatives here

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