Help & Contact Us

Can I contact you by phone?
farfetch.com operates as an online retailer. To make our customer service as efficient as possible, we prefer to answer your queries via email rather than phone.
You may find the answers to your queries in our FREQUENTLY ASKED QUESTIONS Pages. If you have any further queries, please complete the form below.

farfetch.com online order enquiries:
If you have any questions about your order or the farfetch.com website, our online team will be happy to help. Simply complete the form below including as much information as possible and we will respond to your query. The online team are available Monday to Friday between 9am-6pm (GMT). You are welcome to email us anytime and we will respond during our opening hours.

Other enquiries:
Press:
If you are a journalist and require images for editorial purposes, please email your requests to uspress@farfetch.com. Please note that we do not hold samples, however we may be able to put you in touch with our partner boutiques directly to obtain these.

Affiliates:
farfetch.com operates on an affiliate program. If you are interested in joining our program, please email us at affiliates@farfetch.com and include the name of the website and the URL. To find out more about our affiliate scheme, please click here.

Jobs:
If you are interested in a career at farfetch.com, please email your CV to jobs@farfetch.com.

Buying:
Please note that farfetch.com operates as network for independent boutiques, therefore we do not have a buying department and we do not buy stock directly from brands.

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