Loading...

Loading...

Loading...

Please select a gender to shop

Please select a gender
to shop!

Working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

If you don't find any open vacancy that suits your profile and you're interested in Farfetch, this is the right place for you to let us know about your skills.
Please send us a general application, attaching your CV and Cover Letter explaining why do you want to become a Farfetcher.

London

Farfetch's London Office
Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.
Talent Acquisition Executive – Tech

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, Porto, Guimaraes, Moscow, New York, Los Angeles, Tokyo, Hong Kong, Shanghai and Sao Paulo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

Our Talent team is expanding! Due to the high volume of talent needs, we have created a new role for a Talent Acquisition Executive to join our team of three. You’ll have responsibility and the opportunity to support the Talent Acquisition Manager on developing our recruitment strategy as our business evolves and grows.
You’ll identify & attract talent for vacancies across tech within our London office on a permanent, temporary and contract basis. In addition to working on vacancies across the business, you will specifically support the recruitment of brilliant minds into the UX & Design and Digital Marketing teams, and so a strong understanding of these areas is highly desirable.
We’re looking for a recruiter with a solid network within the tech space. You’ll have a strong ability to build relationships and provide a consultative approach to delivering a first class end-to-end recruitment service to our hiring managers and internal stakeholders.
By using a combination of channels including social media, job boards, headhunting, career events and external agencies, you’ll be able to attract and recruit the necessary quality and quantity of exceptional talent required. This role will suit someone with a strong grounding in recruitment and sourcing within the tech industry (agency or in-house) looking to take the next step in their career.
This is an exciting opportunity to join our progressive and high achieving Talent team and to further contribute toward the company’s ever growing success.

Key Responsibilities

  • Manage the end-to-end recruitment process from candidate attraction through to offer management; work with the wider HR team to on-board new starters
  • Execute a multi-channel recruitment strategy balancing direct sourcing methods with third-party suppliers
  • Take ownership of the recruitment process for the UX & Design and Digital Marketing teams.
  • Support the social recruiting plan to attract talent and build the employer brand while offering creative and innovative ideas to develop this further
  • Build relationships with relevant industry networks, universities and colleges to attract fresh talent
  • Assist in managing the talent pipeline in the UK through the applicant tracking system
  • Day-to-day recruitment administration duties (posting job ads, coordinating interviews, etc.)
  • Manage recruitment expenses and costs within your recruitment area
  • Constantly strive to improve the quality, time and cost efficiency of the recruiting function
  • Ensure all recruitment processes are legally compliant with UK employment legislation
  • Work with Talent/HR team on ad-hoc projects as required

Who You Are

  • Experience in an in-house/onsite role with responsibility of a variety of recruitment needs within the digital industry (digital design, UX, digital marketing, data analytics etc.)
  • Worked with recruitment technology and have demonstrated experience executing social media strategies
  • Excellent time management skills; able to prioritise and work to tight deadlines
  • Master of communication, internally and with external stakeholders and suppliers; with proven influencing skills
  • Experience within a fast-paced environment such as a start-up or a rapidly growing business
  • Ability to identify and efficiently manage recruitment risks
Digital Marketing Finance Manager

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, Porto, Guimaraes, Moscow, New York, Los Angeles, Tokyo, Hong Kong, Shanghai and Sao Paulo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

This is an exciting opportunity for a strong Finance Manager to business partner the Online Marketing team in order to put further financial rigour behind decision making. As a newly created role, this is an opportunity for someone to put their stamp on building short and long-term analysis and forecasting models to add value to a high-growth area of the business.

Key Responsibilities

  • Act as a Business partner to the online marketing team
  • Develop and take ownership of financial modelling to support and challenge online marketing in key decision making
  • Challenge ROI and work with the team to find optimum levels for efficient use of resources
  • Support commercial initiatives with robust financial analysis
  • Analyse results, identify opportunities and exploit trends
  • Support initiatives and projects as they arise

Who You Are

  • Qualified accountant
  • Significant experience in financial modelling, LTV, channel performance and cohort analysis is a must
  • Digital marketing analysis experience preferred
  • Experience in the e-Commerce and fashion industries advantageous
  • Strong commercial awareness and business acumen
  • Ability to operate in ambiguous and changing situations
  • High level of judgement, drive and influence
  • Proactive, enthusiastic, ambitious and passionate
  • A strong team player with the ability to interact with those outside of the Finance teams to deliver preferred outcomes
Financial Planning & Analysis Manager

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, Porto, Guimaraes, Moscow, New York, Los Angeles, Tokyo, Hong Kong, Shanghai and Sao Paulo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this autumn to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

This is an exciting new role for a strong Financial Manager to join a high growth company at a really exciting time for the business and be involved in the set up and evolution of planning and analysis. This role will play an important part in driving insight on a weekly and monthly basis, ensuring we are reporting on the correct KPIs and facilitating actions. Long-range planning of the business including all new initiatives and opportunities will also be a key responsibility.

Key Responsibilities

  • Develop and take ownership of reporting to help support and challenge the business on a weekly and monthly basis with clear communication to stakeholders in mind
  • Set up long term financial modelling to ensure appropriate investment and actions are taken in a timely manner to achieve 5 year plan targets
  • Aligning operational and financial metrics to deliver insight
  • Working with and challenging the teams on finding optimum levels for efficient use of resources, with a holistic perspective
  • Supporting HR and Brand Marketing in developing reporting in a rapidly changing environment
  • Support new strategies and projects as they arise

Who You Are

  • Qualified accountant
  • Experience in the e-Commerce and fashion industries advantageous
  • Strong commercial awareness and business acumen
  • Ability to operate in ambiguous and changing situations
  • High levels of judgement, drive and influence
  • Proactive, enthusiastic, ambitious and passionate
  • A strong team player with the ability to interact outside of the Finance team to deliver preferred outcomes
Fashion Editor (MAT cover 6 month FTC)

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, Porto, Guimaraes, Moscow, New York, Los Angeles, Tokyo, Hong Kong, Shanghai and Sao Paulo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The role of Fashion Editor is responsible for performing a range of editorial tasks, requiring a demonstrated proficiency in writing, editing, visual communication, and idea generation for Farfetch, as well as a familiarity with developments in fashion, art and design and current affairs globally.
This particular position within the Farfetch Editorial team is assigned to women’s fashion, thus strong preference is given to those with a firm grasp on matters of style and design. The role demands the skill to carefully curate fashion editorial features for the Farfetch website, both written and visual, on a weekly basis, working in close collaboration with the Marketing/Editorial Director, Editor, Style Editor and Art team on idea-generation, shoot conception and product selection for fashion shoots.
This role also demands extensive cultural knowledge to pitch the right set of content ideas that must be in line with the Farfetch brand values. Input and contribution to other ad-hoc projects such as print media initiatives and email programs is also a requirement of the role.

Key Responsibilities

  • Conception, producing, and editing copy for fashion stories each week, specifically trend stories, how-to-wear stories and text accompanying fashion shoots
  • Working with the Picture Editor to source imagery for the above stories
  • Creating fashion shoot concepts in collaboration with the Art Department, Picture Editor and Fashion Coordinator, specifically providing fashion direction
  • Attending photo shoots to work with the contributing stylist on execution of the fashion story with shoot concepts
  • Generating ideas for features and interviews collaborating closely with the Edit
  • Raising the profile of the site externally
  • Networking with others at industry events

Who You Are

  • Solid experience writing / editing for a fashion ecommerce site or national or international consumer publication
  • Experience producing editorial content to be used online
  • In-depth knowledge of current fashion, fashion history and popular culture
  • Adept at creating interviews, trend pieces, profiles and news stories for the site that are reflective of the brand values and product available
  • Ability to work as part of a team with a collaborative approach
  • An established network of contacts for creatives within the fashion industry
  • An openness to learning about the different areas of the Farfetch business
  • Ability to build strong working relationship with others in the company
  • An ability to manage multiple projects simultaneously and keep abreast of innovative editorial trends
  • Strong communication and presentation skills
Customer Service Advisor

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Key Responsibilities

  • Respond to customer enquiries via several channels (Chat, Email and Telephone)
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers and partners alike

Who You Are

  • Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
  • Excellent verbal and written communication skills
  • Ability to work under pressure in a fast-paced environment
  • Confident and articulate
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate
Customer Service Advisor (Japanese Speaker)

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Key Responsibilities

  • Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Japanese
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers and partners alike

Who You Are

  • Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
  • Excellent verbal and written communication skills in English and Japanese
  • Ability to work under pressure in a fast-paced environment
  • Confident and articulate
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate
Customer Service Advisor (French Speaker)

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities

  • Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and French
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers and partners alike

Who You Are

  • Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
  • Excellent verbal and written communication skills in English and French
  • Ability to work under pressure in a fast-paced environment
  • Confident and articulate
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate
Director of Consumer Products

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Junto, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

You will be responsible for Farfetch’s consumer internet products, including our on site experience, mobile applications and international sites. You will lead a team of product owners that develop a deep understanding of our users, translate customer needs into product requirements and work with our agile product development team to bring great products to market.

Key Responsibilities

  • Manage product owners focused on building Farfetch’s consumer products. Mentor team members to improve their skills as product managers. Build a strong, cohesive, highly effective team.
  • Lead the development of new products, features and enhancements across Farfetch consumer product portfolio.
  • Drive product prioritization and product management methodology for the business working with key stakeholders. Work effectively and enthusiastically across multiple departments to accomplish goals.
  • Regularly use customer feedback, metrics, market trends, and competitive analysis to help create premium web products and features that delight our shoppers.
  • Foster a fast-paced culture of data-driven, iterative product development. Work with the engineering and design teams to manage timelines and frequent product iterations.
  • Establish strong, productive and collaborative internal relationships with business leaders, engineering leaders and organization executives.
  • Be a passionate advocate for our products and possess the strongest communication and presentation skills. Clearly articulate product strategy to a wide range of people, internal and external.

Who You Are

  • Degree in Computer Science or related field.
  • Extensive consumer internet product management experience. Ability to formulate a product vision and roadmap based on stakeholder needs and business strategy.
  • Strong experience of managing teams and developing the skills of employees and other team members.
  • Strong track record of building and launching successful ecommerce products that have reached scale.
  • Deep understanding of what makes a consumer internet product successful and the ability to translate these insights into features. Passion for ecommerce products.
  • Ability to collaborate cross-functionally and build relationships with the different players of the business easily.
  • Analytical skills to break down and solve complex problems.
  • Passion for following emerging technologies, industry trends and product management best practices.
  • Excellent communication skills, including the ability to present effectively to large groups.
  • Strong technical background and deep familiarity with agile development.
CRM Assistant

Who we are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a CRM Assistant to join our Digital Marketing team. Join us as we build a world class customer relationship management experience focused on innovation, personalization and international expansion.

Key Responsibilities

  • Support the process of delivering a world class customised CRM program
  • Support the customer newsletter management and quality control by working closely with other departments (merchandising, design, editorial, social media etc.) Developing and implementing a host of customised and compelling campaigns from overall topics/themes through to copy and subject lines
  • Undertake campaign management of the newsletter program within the email service provider
  • Monitor subscriber lists & work with the technical team and product managers on programs related to newsletters and subscriber lists
  • Support the CRM executive to understand and communicate the detailed performance and effectiveness of each campaign
  • Research and recommend new newsletter opportunities, undertaking competitor benchmarking and activity tracking
  • Support and in some cases drive broader CRM programs (e.g. welcome programs, abandon basket, free shipping promotions etc.)

Who You Are

  • Demonstrable passion for ecommerce CRM marketing and knowledge of other online marketing channels and how they interact with CRM
  • Ideally, work experience in digital/online marketing with exposure to some HTML
  • Excellent analytic and problem solving skills with knowledge of excel
  • Ability to apply pragmatism
  • Intelligent, driven & focused on delivering results
  • Ability to work to deadlines in a fast paced environment
  • Ability to think from the customer viewpoint
  • Understanding of luxury fashion retail
  • Familiar with 3rd party ESPs and Google Analytics, an advantage
Merchandising Assistant

The Role

This role will support the Merchandising team in collating and communicating Merchandising reports, analysis and insight enabling the optimization of online stock and sales.

Key Responsibilities

  • Collating performance data from the Merchandising system and presenting the data to the Merchandising team
  • Providing insight and recommendations to the Merchandising team, looking at ways to increase performance against KPIs
  • To develop effective and collaborative working relationships within the team
  • To run weekly merchandising analysis and share with the commercial team
  • To compile carryover requests received by the merchandising team and share with the production team
  • To analyse brand lists of potential or new partners provided by the BD team and help in prioritization
  • This list is not exhaustive

Who You Are

  • Ideally, business related degree or working experience
  • Strong Excel skills
  • Some experience of using data to provide insight and recommendations
  • Ability to complete tasks accurately and on time
  • Confident, articulate and ability to put forward ideas
  • Ability to adapt to a constantly evolving work environment
  • Understanding of and enthusiasm for fashion
Customer Service Supervisor

Do you want to work in a dynamic, fun and growing environment where no two days are the same? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Customer Service Supervisor to join the team.

The Role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel as well as overseeing the customer service team.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities

  • Respond to customer enquiries via several channels (Chat, Email and Telephone)
  • Overseeing the customer service team and train/coach team members where necessary
  • Handle customer escalations
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers and partners alike

Who You Are

  • Experience in customer service, preferably in a fashion retail environment
  • Ability to work under pressure in a fast-paced environment
  • Ability to confidently lead and organise a team
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Excellent verbal and written communication skills
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate
Research Assistant

Who We Are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo, Moscow, Shanghai, Hong Kong and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be Brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

Working with the Research Manager as part of the CRM and Customer Insights Team, the Research Assistant will join an exciting journey with the aim of making the voice of the customer an area of focus and of improving the Farfetch customer experience.
This role will be involved in both qualitative and quantitative projects. The right candidate will support the VoC program and ideally will be rapidly responsible for ad hoc research projects from initial requirements gathering to presentation of the research findings to business stakeholders.
This role will support the online and offline marketing teams, as well as customer facing, operation and product teams.

Key Responsibilities

  • Work with the Research Manager to ensure that the voice of the customer and insights are shared and used widely within the business
  • Support the Voice of the Customer program through monitoring customer feedback and liaising with relevant teams for follow up
  • Assist with new research projects – both qualitative and quantitative: requirements gathering, questionnaire writing, interviewing, analysis and sharing findings with relevant teams
  • Generate innovative research ideas to drive a deeper understanding of the Farfetch audience and their experience

Who You Are

  • University degree, ideally in Market Research, Marketing, Sociology, Psychology or Business; or able to demonstrate strong understanding of and experience in customer or market research
  • Experience in market research, either client or agency side
  • Demonstrate strong research skills and ability to apply qualitative and quantitative research methodologies
  • Ability to analyze various data sources, to transform findings into actionable insights and to provide business recommendations
  • Highly numerate with strong analytical skills and attention to detail
  • Excellent verbal and written communication skills with the ability to deliver research findings in an engaging way. Must be able to adapt level of communication to different types of stakeholders
  • Must be able to design visually engaging presentations
  • Strong Excel, PowerPoint and Word skills. Knowledge of SPSS and survey software would be a plus
  • Ability to work to deadlines in a fast paced environment
  • Understanding of luxury fashion in an online retail environment
Merchandiser

Who We Are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo, Moscow, Shanghai, Hong Kong and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be Brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The role is responsible for supporting the Merchandise Manager in delivering improved product availability to the customer, essentially ensuring the right stock is available at the right time. This will be achieved through the collation and analysis of product, sales and stock information.
As Merchandiser you will be responsible for a group of boutiques for which you will prepare the seasonal OTB. In addition you will be required to liaise with the Vendor Funding and Business Development Managers in order to create growth strategies for your key partners; it is therefore your responsibility to monitor the seasonal performance and suggest appropriate actions.
Additionally, the Merchandiser will communicate insight and recommendations to the wider commercial team as well as other members of the Farfetch team in London and internationally. You will also support and guide the junior members of the growing merchandising team as and when required.

Key Responsibilities

  • Understand the commercial and merchandising strategies of Farfetch
  • Collate performance data from the merchandising system according to defined KPIs and present this data in a meaningful and understandable way
  • Provide weekly and seasonal insight and recommendations to the wider commercial team and propose new methods of increasing performance against KPIs
  • Use seasonal and weekly analysis to create growth strategies for key partners and monitor performance
  • Support the Brand Partnership team with analysis and insight
  • Provide ad hoc analysis and insight to the visual merchandising team and other Farfetch colleagues, as well as to boutique partners
  • Bring inspiring ideas and motivation to an energetic and collaborative team

Who You Are

  • Ideally 2+ years in a retail analytical merchandising role
  • Exposure to branded merchandise, preferably in a high-fashion, luxury environment
  • Strong Excel skills
  • Experience of using data to provide understandable insight and recommendations
  • Understanding KPIs that deliver success within an online retail organisation and their impact on a merchandising team
  • Understanding of the creative needs of the Farfetch proposition: balancing art and science
  • Hard working and passionate
  • Fluency in a second, European language an advantage
HR Team Analyst

Who We Are

We are a revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience for a unique shopping experience. Our vision is to change the way the world shops for fashion.
We have rapidly grown into a truly global company since our launch in 2008 and we’re continuing to grow. We have offices in London, New York, LA, Porto, Guimaraes, Sao Paulo, Moscow, Shanghai, Hong Kong and Tokyo with further plans to expand.
We’re a company with an entrepreneurial spirit and innovative culture. We are positive, passionate and live our values: Be human, Be Brilliant, Todos Juntos, Be Revolutionary and Think Global, day to day.
Our open plan offices are set in the heart of the digital district in London with plans to relocate locally this summer to a larger and more dynamic flexible office space. We offer free fruit, free breakfasts, wine time Friday and a chance to work with an inspirational and high performing team!

The Role

The newly established role of the HR Team Analyst is a key addition to the Farfetch People Team. Reporting to the Global Talent & People Director you will be responsible for building the people metrics function; working closely with all local country offices to build key metrics and draw data from available sources. Your expertise will also involve configuring current systems to reduce the manual burden of reporting and improve automation for all local offices. You will also support the review of an improved HRIS with recommendations on system requirements

Key Responsibilities

  • Develop KPI reporting tools and people metrics in all areas of the People Team - including but not limited to headcount, absence, diversity, talent, L&D, compensation & benefits, system usage stats on a regular (monthly, quarterly, annual) basis across all Farfetch regions
  • Provide analysis, draw insights and present findings/recommendations for business improvements in a readable format for the People Team, local MDs and Exec level
  • Conduct research with all local offices to understand how people metrics are/if recorded and suggest improvements to existing systems and new tools to easily record and source people metrics and data
  • Benchmark Farfetch people metrics with external data and provide analysis and insights on key areas of improvement with target goals for Farfetch
  • Provide ad-hoc dashboard reporting and project-focus reporting on key People Team areas to assess performance and risk areas for improvement (ie, recruitment, retention)
  • Manage the PULSE survey analysis and presentations to People Team leads, Local MDs and execs; draw insights and benchmark against external audience. Research and propose improvements to the current process and tools used to source data

Who You Are

  • Strong skills in MS Excel to analyse data and PowerPoint to present analysis and recommendations
  • Degree-level education in a relevant discipline such as Business, Statistics/Mathematics, Human Resources or equivalent
  • Experience in providing data analysis, research and recommendations (preferably in people metrics) with minimal guidance
  • Experience utilising systems to extract and analyse data to provide written and verbal recommendations
  • Excellent ability to build strong, constructive relationships locally and remotely to gather correct requirements, seek service feedback, prioritise deliverables and deliver the appropriate analysis for Farfetch Teams
  • Experience presenting analysis and recommendations to all organisational levels
  • Experience consulting to internal clients on data analysis requirements and service levels
  • Experience identifying process/system improvements and contributing to implementation
  • Experience drawing data from global HRIS systems advantageous
Treasury Manager

The Role

We are undertaking a process to build & enhance the Treasury function within the business. The objective of the process is to construct, implement & manage best practice solutions to support the businesses, add value and mitigate associated financial risks. This role provides an exciting opportunity for the right candidate to join a Treasury team, at its infancy, within a rapidly expanding business, and work closely with the Head of Treasury to be an integral individual in shaping & implementing best practice processes, solutions & facilities.

Key Responsibilities:

The initial responsibilities of this position will be to support the Head of Treasury to establish processes, facilities, controls & procedures for core Treasury activities. These include:

  • Bank Accounts & Global Cash Management Structures
  • Cash Management Processes
  • Foreign Exchange Risk Management Strategy & Processes
  • Investment Risk Management
  • Liquidity Planning
  • Treasury Reporting
Ongoing responsibilities for this role will include:
  • Management of Treasury Analyst overseeing:
    • Cash Management Activities
    • Investments
    • Treasury Payment Execution
    • Treasury Trade Execution
    • Other activities
  • Managing Foreign Exchange Exposure / Hedging strategy
  • Management of Treasury Analyst overseeing:
    • Forecasting / Liquidity Planning
    • Group Cash Reporting
    • Counterparty Risk
    • Hedging Analysis
    • Working closely with internal stakeholders, including Portuguese & other overseas finance teams
    • Maintenance of banking systems, facilities, bank accounts & structures to support the business & Treasury
    • Ad-hoc work & projects to assist the Head of Treasury

Who You Are:

  • Ideally, 3 years Corporate Treasury experience with demonstrable knowledge and understanding of; cash management techniques, foreign exchange hedging strategies, international banking, risk management, and Treasury accounting.
  • Knowledge of key treasury systems including; internet banking software, trading portals, information systems & Treasury Management systems
  • Ideally, Qualified or studying towards AMCT
  • Self-starter with strong time management skills, and the ability to work off on own initiative
Backoffice UX Designer

The Role

You will be a creative thinker who can envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. You will be passionate about UX and champion this across the business.

Key Responsibilities:

  • Produce intuitive, innovative and delightful user experiences for various back-office products
  • Work collaboratively within an Agile process with; other UX designers, digital designers, product owners, project managers, UI and developers
  • Create solutions that incorporate all of the elements of a great experience while being within style guidelines to meet brand objectives
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent
  • Champion user experience and advocate the best design for our end users
  • Bring inspiring ideas and motivation to an energetic and collaborative team

Who You Are:

  • Ideally, 2+ years’ experience in Backoffice UX design
  • BA/BSc/MA in HCI, Information Systems, Computer Science of similar
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines
  • Experience working in fashion, e-commerce and/or a digital creative agency
  • Excellent verbal and written communication skills
  • Able and willing to travel to other Farfetch offices when required
  • Be curious about how things work and have a passion for emerging technologies and all things interactive.
  • Proficient in the rapid prototyping tool Axure
  • Ideally have working knowledge of HTML & CSS

Your Application:

Digital Design Manager

The Role

The role is responsible for creative digital output, ensuring the highest quality of work and in line with the overall brand vision but delivered in a fresh and innovative way.
You will drive and manage the digital design workload across Portal, Backoffice, Mobile and Internal Communication. Leading inspiring and nurturing the members of the digital design team and providing creative direction while managing idea generation, execution of digital designs, project quality control and process management.

Key Responsibilities:

  • Plan, drive, estimate and manage digital design projects across front office, back office and mobile
  • Lead and manage the digital design team leads ensuring they are utilised according to their skills and maximum potential
  • Provide creative direction for the team and clearly define brand guidelines
  • Drive, scope, plan and execute large scale, high budget projects
  • Manage creative output and design processes ensuring consistency and standards
  • Pro-actively push the level of quality in both thinking and execution

Who You Are:

  • 3+ years experience in a similar management role within a creative studio environment
  • Proven experience managing and building a high-performing design team
  • Ability to think on a strategic level and problem solve
  • Ability to work on multiple project to tight deadlines
  • Ability to work under pressure in a fast-paced environment
  • Ability to manage from concept to creation
  • Strong understanding of responsive web, mobile first, backoffice/internal application and mobile design and UX principles
  • Proficient knowledge of Adobe Creative Suite
  • Solid understanding of typography and composition
  • Desire to learn new technologies

Your Application:

UX Innovations Designer

The Role

You will be a well-organised perfectionist and creative thinker who can continuously innovate and envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. Above all, you will be Adventurous, passionate, creative, enthusiastic, confident and driven!!!

Key Responsibilities:

  • Push boundaries and generate innovative solutions that break away from the norm
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent
  • Translate conceptual ideas into dynamic visual demonstrations
  • Deliver multiple well considered solutions to any challenge
  • Prototype proposed solutions including interactions
  • Lead innovations projects; create high level project plans that detail time, estimations, resource and deliverables
  • Work with a holistic view of the company, our applications and all channels
  • Champion user experience and advocate the best design for our customers
  • Bring inspiring ideas and motivation to an energetic and collaborative team
  • Collaborate with and develop a mutual respect and trust with; other UX Designers, Digital designers, Product Owners, Project Managers, UI and Developers

Who You Are:

  • Ideally, 3+ years’ experience as a UX designer
  • BA/BSc/MA in HCI, Information Systems, Computer Science of similar
  • A perfectionist who is organised with great attention to detail
  • Creative thinker with strong business acumen and judgement
  • Solid UX foundations in; research, testing, sketching, prototyping, user flows, information architecture, interaction design and detailed specs
  • Experience with responsive web design and App design for mobile and tablet
  • Excellent communication skills and a confident presenter
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines
  • Experience working in fashion, e-commerce and/or a digital creative agency
  • Strong knowledge of design tools such as Axure, Sketch, Illustrator and Omnigraffle
  • Able and willing to travel to other Farfetch offices when required

Your Application:

Vendor Funding Manager

The Role

Vendor Funding is one of Farfetch’s supply-related growth initiatives, focused on optimizing the online sales of our strong, well-aligned boutiques whose product selection is complimentary to the Farfetch proposition. The growth initiative includes gearing our boutiques with Farfetch insights combined with financing support, with a view to opportunistically enhance their budgets and affect deeper buys within best-selling brands. The manager will play a key role in defining the overall strategy of this initiative, be responsible for the success of the initiative in key supply geographies (by driving supply from relevant partners) and work with the current team towards making the initiative a significant contributor to the company’s overall sales targets.
The manager will be the point of contact for key boutiques and will focus on helping them achieve their full online sales potential. Day to day job functions will include working with the current team on communicating/liaising both, externally with boutiques and internally with departments (Supply & Merchandising, Account Management, Marketing and Business Development) and studying real-time results of the initiative to drive efficiencies. You will be an excellent communicator, a confident presenter, organised with a high level of attention to detail. Experience in/knowledge of the luxury fashion industry would be advantageous.

Key Responsibilities:

  • Manage all vendor funding related growth pitches and proposals with key boutiques in select geographies – responsible for managing current agreements along with driving additional sales from new boutiques
  • Create seasonal strategies to boost boutiques’ sales potential and achieve vendor funding KPIs
  • Oversee/ provide guidance to the current team on communication among Supply& Merchandising, Account Management and Marketing teams to boost the success of Vendor Funded product
  • Liaise with the external vendor funding finance partner on all financing related processes, forecasting and commercial credit analyses
  • Develop seasonal forecasts for responsible boutiques/geographies
  • Analyse i) bi-monthly KPI reports; ii) end of season reports – draw learnings from current season and put them into effect for the subsequent season

Who You Are:

Essencial
  • Ideally degree in Business/Finance
  • Good understanding of financial statements
  • A good understanding of retail metrics
  • Ability to communicate confidently and effectively with key boutique accounts and present growth strategies in clear and succinct fashion
  • Commercial thinker with strong negotiation skills
  • Strong, demonstrated management and decision making skills
  • Ability to liaise with multiple departments and develop relationships to aid the consistent growth of the initiative
  • Positive, can-do attitude
Non-essential but desirable
  • Experience in/strong knowledge of luxury fashion – good brand awareness would be a plus
  • Languages – Italian/Spanish/French would be a plus

Your Application:

French Site Executive

The Role

The role is responsible for implementing the company’s international strategy in the French market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Head of International to drive traffic and conversions.

Key Responsibilities:

  • Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
  • Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
  • Develop and manage the translations process for all site content and act as an escalation point for any issues
  • Provide market research and competitor analysis
  • Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
  • Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
  • Analyse on-site customer behaviour and customer journeys to maximise site functionality
  • Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
  • Work closely with the marketing and editorial teams to maintain brand alignment across all areas
  • Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
  • Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Who You Are:

  • Expertise in the local market and the knowledge to drive key business decisions
  • Native speaker (French) with excellent written and verbal English
  • E-commerce trading experience and understanding of best practice
  • Experience of using web analytics data to drive revenue and conversion
  • Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
  • Strong analytic and problem-solving skills with an advanced knowledge of Excel
  • Commercially focused and driven, with the ability to work towards metrics and manage budgets
  • Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
  • A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
  • Ability to work to deadlines in a fast-paced environment
  • Excellent communication skills
  • An understanding of fashion and luxury brands
  • Self-driven and willing to ‘roll up your sleeves’

Your Application:

Personal Assistant – CEO & CFO (Maternity Contract)

The Role

An exciting opportunity has arisen for a Personal Assistant to support the CEO and CFO here at Farfetch. You’ll coordinate and support their day to day activities and have the opportunity to work on a multitude of tasks as they arise both in the UK and on a global basis. We’re looking for a creative thinker who can bring best practice and new ideas to the role.
You will have a strong background working in a diverse environment which is high energy, fast-paced and service driven. You will have exceptional organisation skills, a natural sense of urgency and be able to balance a variety of tasks from two separate business areas. Our ideal candidate will be confident, enthusiastic, passionate and diligent.
Your responsibilities will include extensive diary management, composing and coordinating emails/correspondence, handling enquiries from various teams such as PR and Marketing, managing expenses, booking travel, organising internal and external meetings.

Key Responsibilities:

  • Organising and maintaining diaries and making appointments
  • Arranging international travel, visas and accommodation
  • Screening phone calls, enquiries and requests, and handling them when appropriate
  • Meeting and greeting visitors at all levels of seniority
  • Dealing with incoming email and post, often corresponding on behalf of the CEO & CFO
  • Assisting with briefing papers, reports and presentations when requested
  • Organising and attending meetings and ensuring the CEO & CFO are well prepared for meetings
  • Liaising with clients, suppliers and staff across multiple global offices
  • Assisting the Office Manager with maintaining office/admin, purchase orders and deliveries
  • Planning offsite company days plus corporate and social events
  • Maintaining amicable and co-operative working relations with all departments
  • Ensuring strict confidentiality at all times

Who You Are:

  • Ideally 5+years PA experience, working with multiple people
  • Advanced skills in Excel and PowerPoint essential. Visio and Keynote advantageous
  • Able to manage multiple tasks simultaneously, respond to work with urgency and understand deadlines
  • An eye for detail, reliable and well organised
  • A professional attitude, a real pride in quality of work
  • Master of communication, internally and with external stakeholders; with proven influencing skills
  • Tenacity with a smile
  • Experience of working in a global company or understanding of engaging with different cultures advantageous
  • Have drive, and be dynamic, forward thinking, innovative and agile; and be comfortable working in a fast-paced, adaptable environment
  • Be able to act in confidence, with discretion and tact
  • Flexible in approach, showing initiative and interest to support ad-hoc tasks
  • Ability to work closely with the Office Manager and other PA’s to support all areas of the business as required
  • A personal interest and understanding of the fashion or similar creative industry

Your Application:

Email Production and Design Assistant

The Role

This is an exciting new role for an enthusiastic junior designer to join a dynamic, fast-growing company. You will be responsible for supporting CRM marketing activities with a focus on design and production related tasks for weekly newsletters. This role is ideal for a young professional looking to develop their design and HTML skills with opportunities for further growth and progression.

Key Responsibilities:

  • Support the email designer with day-to-day design production
  • Resizing and repurposing visual assets for email
  • Creating visual assets to be used for email campaigns
  • Research imagery and design options for email
  • Setting up email campaigns in email service provider
  • Proofing email campaigns for accuracy
  • General admin tasks as required to support the CRM team
  • Collaborating with various teams in cross-departmental projects

Key skills and experience:

  • Demonstrable passion for ecommerce and fashion
  • Ability to think from a customer viewpoint
  • Keen eye for detail
  • Strong Photoshop skills
  • Basic HTML skills highly regarded
  • Background (either experience or education) in digital design
  • Ability to work to deadlines in a fast-paced environment
  • Excellent verbal and written communication skills
  • Hungry, driven and results orientated

Your Application:

Performance Marketing Manager (RTB)

The Role

We are looking for a Performance Marketing Manager with experience in programmatic media buying to define, manage and execute our strategy in this area. The role will suit someone who is looking for an exciting opportunity in a fast-paced environment and is looking to make an immediate impact. You will be comfortable communicating ideas and change, have experience in managing at least 3-5 direct reports and will enjoy a sense of ownership over performance marketing activities. You will report directly to the Head of Performance Marketing and execute strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers from around the globe.
This is an ideal opportunity for a performance marketer to take on client side ownership and managerial responsibilities. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.

Key Responsibilities:

  • Manage and grow team of performance marketing executives
  • Manage marketing budget and forecast to deliver efficient return on investment
  • Test new strategies & channels for increased traffic and revenue
  • Work closely with other digital marketing team members to ensure strategies are in line with other channels
  • Identify opportunity areas for growth and optimization
  • Test, launch and scale digital lead generation through programmatic buying
  • Communicate learnings and insights learned through campaigns across the company
  • Be seen as an expert in the programmatic buying space and be able to train other team members
  • Manage relationship with vendors, marketing partners, and internal stakeholders
  • Opportunity to be involved heavily with the recruitment, training and mentoring of future team members

Who You Are:

  • Degree or equivalent Marketing, Advertising or business qualification
  • Grade A in A-level mathematics or equivalent qualification
  • Ideally, 3+ years’ experience in a programmatic buying role
  • Self-starter, with a passion for achieving great things
  • International marketing experience
  • Expertise in programmatic display, retargeting, Facebook ads as well as good understanding of PPC and affiliate marketing
  • Be passionate about digital to enable you to seek new areas/technology/channels for increased customer acquisition 
  • Experience working with DSPs
  • Must have good analytical skills with an advanced knowledge of excel
  • Demonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with each other
  • A flexible, approachable attitude with good problem solving skills
  • Commercially focused and driven with the ability to work towards metrics and manage budgets
  • Ability to work to deadlines in a fast paced environment
  • Excellent verbal and written communication skills
  • An understanding of luxury fashion a bonus

Your Application:

Performance Marketing Executive – Display

The Role

We are looking for a Performance Marketing Executive to help manage all aspects of our global display marketing campaigns and support our activities in PPC and affiliate marketing.
The role will be ideal for someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact. You will be a good communicator and hugely passionate about all things digital. You will work directly with the Performance Marketing Manager to execute display performance marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers.

Key Responsibilities:

  • Manage campaigns to retarget & acquire customers, as well as create new performance campaigns to drive traffic & sales
  • Analyse performance, purchasing patterns and website traffic to understand the detailed performance and effectiveness of each campaign. Manage all weekly campaign optimizations to achieve efficiency & scale.
  • You will support our efforts in Pay Per Click Advertising, Real Time Bidding, Facebook Advertising, Mobile advertising & Exchange buys, as well as maintaining current activities.
  • You will be passionate about researching new developments within digital and will formulate an extensive testing plan, focusing & prioritizing scalable and international opportunities.
  • Part of the role involves supporting the performance marketing team in other channels such as PPC and affiliates
  • Assist with all other marketing projects as necessary

Who You Are:

  • Demonstrable passion for ecommerce marketing and display, with at least 1 year working in online/digital marketing
  • Experience working on international display campaigns preferable
  • Must have excellent analytic and problem solving skills with an intermediate/advanced knowledge of excel
  • Excellent verbal and written communication skills
  • Confident in Google Analytics & knowledge of adserving
  • Ideally previous experience with Mobile advertising, Criteo, GDN & RTB partnerships
  • Passion for consumers and strong relationship building
  • Knowledge of other online marketing channels and their interactions with Display
  • A flexible, approachable attitude with good problem solving skills
  • Commercially focused and driven with the ability to work towards metrics and manage budgets
  • Ability to work to deadlines in a fast paced environment
  • An understanding of fashion and luxury fashion brands
  • Experience with Attribution is a bonus

Your Application:

People Business Partner, UK

The Role

As a People Business Partner, you will take on HR responsibility for our online and offline marketing teams. This includes, PR & Marketing, Online Communications, Editorial, SEO, CRM and Performance Marketing. Your role as a people advisor is to manage the employee cycle as a whole for each team with the support of the Head of Talent and People.
Your role is to make a difference, provide strong commercial advice and be solution orientated. You will have your finger on the pulse in terms of engagement levels within your internal client groups and you will play a key part in shaping and evolving the culture of these teams.
 
People Business Partners are excellent communicators with an understanding for people sensitivities. Working in an international, fast paced environment, you will be open-minded with a collaborative and flexible mindset and someone who wants to make a difference.
Your broader role will involve supporting the Head of Talent and People on UK led projects as per the People strategy and plan.

Key Responsibilities:

People Counsel and Guidance
  • Work with team managers to discuss any people or team concerns, people issues or areas of development. Use this time to provide solid HR advice and counsel and add value wherever possible
  • Support on employee relation matters including probation concerns, disciplinary meetings and grievances (with support from the Head of Talent and People)
Compensation and Benefits
  • Support on the 2016 Pension auto-enrolment project
  • Support on the 2016 employee flexible points based benefit plan
  • Manage the Farfetch UK payroll and bonus scheme in collaboration with the other People Business Partner
  • Be the go to advisor for your clients on all compensation and benefit matters
On-Boarding
  • Manage on-boarding for all new Farfetchers within your internal client groups
  • Work with the Head of Talent and People on the roll out of the new on-boarding programme and play a key part in ensuring this runs effectively on an on-going basis
Training and Talent Development
  • Measure training as part of Learning Labs (UK training plan) including attendance and feedback
  • Be the ambassador for Learning Labs amongst your client groups. Regularly update on the programme ensuring strong buy-in at all times
  • Provide training data which will feed into an overall report
  • Run internal training where appropriate
People Engagement
  • Support the Head of Talent and People on wider people engagement projects. Measure engagement levels amongst your groups to ensure the People team have a strong understanding in this area
  • Be a cultural ambassador amongst your client group. Have a positive impact on people and our culture at all times
Performance Development
  • Provide guidance on the PDP process
  • Support managers and teams during PDP time
  • Manage the end to end appraisal process your client groups

Who You Are:

  • Experience working with Online and Offline Marketing teams
  • CIPD qualified
  • Project focused with a creative approach to your work
  • A real pride in quality of work and excellent written and communication skills
  • Tenacity with a smile
  • Thrives in a high growth and fast paced environment
  • Confidence using systems and Excel to build new reports
  • A master of communication and able to build strong relationships at all levels
  • Influencer and able to make a difference

Your Application:

Lead Analyst – Marketing Analytics

The Role

As the visionary lead analyst for the UK office you will manage a growing team of high performance analysts. The majority of your team will sit within the digital marketing team, however you will also manage other analysts who sit within and work primarily with other departments based in the London office. Your goal is to lead your team to deliver critical analytical insights that will take Farfetch to the next level. You will work closely with the BI and analytics team in our Porto office to develop the analytics function to support Farfetch’s growth.

Key Responsibilities:

  • Work with the team and business stakeholders to scope, design and develop analytical projects that address business needs. Initial priority projects that are currently in varying stages of development are likely to include performance marketing channel analysis and attribution modelling
  • Own business critical analytical projects that use strong data modelling and analysis to drive strategic decisions
  • Ensure robust statistical and data methods are used to build analysis across the business
  • Ensure the team feel challenged and motivated by new goals and projects that meet the reporting and analytical needs of the business
  • Empower the team to innovate and identify projects that the business didn’t realise it needed
  • Ensure the team (and wider business) are automating analysis wherever possible and improving efficiencies to avoid working on non-value-add activities
  • Recruit and retain world class analytics talent
  • Train the team, or identify external training for team members where appropriate

Who You Are:

  • Degree in data science, statistics, mathematics, computer science or related field from a leading university, the successful candidate will likely have an advanced degree in this area
  • Ideally, 7+ years analytics experience, with experience of digital marketing analytics for a top tier ecommerce/internet organization with knowledge of PPC, affiliates and display
  • Strong theoretical and practical knowledge of advanced statistical methods including data mining, predictive modelling, web analytics, machine learning and reporting technologies. Programming experience would be a plus
  • Highly confident in dealing with ambiguity and scoping work with keen attention to detail
  • A flexible, approachable attitude with good problem solving skills
  • Commercially focused and driven with the ability to work towards metrics and targets in a fast paced environment
  • Experience leading and managing a team of analysts, with strong people development skills
  • Excellent verbal and written communication skills

Your Application:

Customer Insights Analyst – Retail

The Role

Due to rampant growth, we are looking for a Customer Insights Analyst to join our team. Your will analyse website performance, customer shopping behavior and digital marketing campaigns. This position requires a highly numerate person who is excited to work with big data, interpreting the numbers and translating them into actionable items.
The role will suit someone who is looking for an exciting growth opportunity in a fast-paced, start-up environment and is looking to make an immediate impact. You will work with the digital marketing team, working directly with our Customer Insights Analyst team and closely with our broader analytics team in our London and Porto offices. You will plan and execute analysis and develop recommendations for marketing strategies based on commercial objectives.

Key Responsibilities:

  • Take vast amounts of data in raw formats and translate into a digestible understanding for product owners and business managers to use for actionable strategies
  • Work with website analytical tools such as Google Analytics and others as necessary
  • Ensure the accuracy of data and reports to ensure the highest quality of standards
  • Work with development team to scope out and implement new reports and tools
  • Support the Head of CRM and Customer Insights and the wider digital marketing team on scoping and executing pieces of analysis and reporting
  • Key projects likely to include: Customer Segmentation and Reporting including working with our VIP team, Campaign analysis including working with team on multivariate testing and reporting with a focus on email and push marketing channels, refer-a-friend programs and onsite messaging
  • Additional work will include providing insight into our website performance (Pageviews, conversions, bounce rates, etc) including customer shopping behaviour on site and pathing information to make recommendations for improvement
  • Provide analysis around (but not limited to) online marketing channels, customer behaviour and lifecycle, product performance and conversions, promotion impact, industry & competitor trends

Who You Are:

  • Must have excellent analytic and problem solving skills
  • Must have advanced expertise using excel and sql. Experience with Tableau would also be a plus
  • University degree must include a strong focus on statistics and/or data mining, the successful candidate will likely have an advanced degree in this area
  • Highly confident in dealing with ambiguity and scoping work with keen attention to detail
  • Good technical knowledge and understanding of tracking systems and websites
  • A working understanding of Web analysis tools such as Google Analytics etc
  • A working knowledge of BI, data warehousing etc.
  • Previous online marketing experience, with understanding and exposure to the different marketing channels and how they affect each other
  • A flexible, approachable attitude with good problem solving skills
  • Commercially focused and driven with the ability to work towards metrics and targets
  • Ability to work to deadlines in a fast paced environment
  • Excellent verbal and written communication skills
  • An understanding of fashion and luxury fashion in a retail environment is a bonus

Your Application:

CRM Executive – Push

The Role

We are looking for an outstanding CRM executive to be the CRM lead for the Farfetch app.
This is a chance to work on a brand new digital marketing channel for Farfetch. You will work closely with the CRM email marketing team and key app stakeholders (product, performance marketing and content teams ) to identify the optimal engagement strategy for users who have downloaded the app, using push and other relevant techniques (rich inbox, interstitials etc.).
You will be responsible for analysing and improving the app digital marketing channel performance. You will also work on other CRM campaigns, primarily focused on the email marketing channel however; as this is a new role focused on a new channel you must be comfortable with ambiguity and be ready to support the broader CRM team on other campaigns or projects when necessary.
We are looking for someone with big ideas, who loves solving complex problems in an analytically rigorous way; with a passion for creatively engaging with customers. Our ideal candidate will be curious, creative and inquisitive

Key Responsibilities:

  • Manage day-to-day 3rd party push notification provider relationship
  • Work with key stakeholders (CRM/email, content, editorial, product, international site managers) to develop customised and compelling campaigns for app users that ensure monthly targets are met
  • Design and own the testing roadmap for app user marketing
  • Execute and analyse app user marketing activities and tests; understand and communicate the detailed performance and effectiveness of each campaign
  • Monitor opt-in lists & work with key stakeholders on programs related to downloads and opt-ins
  • Research and recommend new app user marketing opportunities
  • Support and in some cases drive broader CRM program (e.g. email campaigns, lifecycle programs, promotional events etc.)

Who You Are:

  • 3+ years of work experience with 2+ years in digital marketing which must include experience of app user marketing (push, rich inbox etc.) and email campaign management
  • Ideally, degree from a top tier university with a strong quantitative component. If no quantitative component at degree level then A level maths or equivalent
  • A good understanding of the luxury fashion industry
  • Excellent communication skills
  • Advanced understanding of Excel and web analytics
  • Outstanding execution skills
  • Excellent work planning and time management skills with the ability to prioritize effectively
  • Confidence in presenting to and working with senior team members
  • Strong communication skills with all levels of the business; tailoring materials to different audiences
  • Outstanding analytical skills including:
  • ability to analyse and communicate insights regarding all key digital marketing and app performance metrics
  • ability to build performance reports
  • ability to build business cases and perform thorough sense checks on numbers
  • Able to appropriately combine attention to detail with longer term big picture/strategic thinking
  • Intermediate/advanced excel, experience with Google analytics

Desired:

  • Experience working with Oracle/Responsys
  • International experience would be a plus

Your Application:

Assistant Product Manager

The role

As the Assistant Product Manager you will sit between the business and the tech team as a key liaison for both teams. As a strong organizer you will need to coordinate activities across multiple teams. You will work across a variety of content and marketing projects, working with the Product Owners, design, UX, brand and digital marketing teams to define requirements that meet the needs of the business, the consumer and our overall product vision.
It will be your responsibility – working with the technical product owners, to ensure the seamless execution of content and marketing driven features online unifying processes between content management and the tech teams. Analytically minded, you will be able to analyze the impact of the products and provide insightful recommendations for continuous improvement.

Key Responsibilities:

  • Coordinate marketing and content-driven projects between the business and tech teams – from requirements definition to executing with the tech team
  • Mange content-driven processes for key promotional periods such as sale ensuring that content teams are working in sync with the tech teams to deliver campaigns on time and to spec
  • Develop and manage the A/B testing program with our third party partner, in line with broader strategic themes and upcoming projects
  • Work with international teams to ensure the translations are prepared and ready on time for all content-driven features
  • Work with our CRM team to coordinate customer-facing features on site such as referral programs and order related email communication
  • Co-ordinate other related projects as needed, working with other key business areas such as merchandising and SEO teams

Who you are:

  • Highly organized with the ability to use your initiative
  • A creative thinker and problem solver that can help develop business ideas into strong customer-facing requirements with a focus on usability
  • Approachable, patient and enthusiastic, you must be able to work with a variety of stakeholders from creative or business areas right through to technical teams
  • Experience working closely with tech teams including engineers, UI developers, UX and digital designers
  • Ideally, 3+ years’ experience in a product management, content management or marketing/project coordinator role within an e-commerce environment
  • Experience using content management systems from a user or product perspective
  • Analytical experience in particular with A/B testing framework analytics and Google Analytics
  • Strong process management skills and the ability to coordinate multi-disciplined teams working toward a shared goal
  • An understanding of front-end web technologies such as HTML, CSS and Javascript is a plus

Your Application:

Korean SEO Executive

The role

This role will be responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Korean market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. You must be creative, passionate about SEO and fashion as well as being an excellent writer.
This is an Ideal position for post graduates or junior SEO execs looking to join a creative, fast growing digital marketing team.

Key Responsibilities:

  • To create SEO content/copy for category pages on our Korean language site
  • To proactively seek out areas of Farfetch that require new content and update the pages directly
  • Create meta data for required pages in Korean
  • Add appropriate meta data to each page through the new CMS
  • To create and add appropriate H1 tags on pages through new CMS
  • Drive additional organic search engine visitors from Naver, Google, Yahoo and Bing
  • To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Who you are:

  • Basic understanding of Search Engine optimisation (SEO)
  • Good understanding of on-page SEO techniques
  • Knowledge of ranking factors in Naver organic search
  • Excellent communication skills
  • Excellent Excel, Word and PowerPoint skills
  • An ability to work to a brief with clear deadlines but also to work independently
  • A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Korea
  • Good understanding of Google Analytics and SEO reporting

Desired:

  • Degree related to creative subject or digital marketing
  • Someone that runs their own blog/website
  • Understanding of HTML
  • More than 1 years SEO experience working in-house or at an agency

Your Application:

HR Administrator

The role

You will join a progressive and innovative HR and Talent team. This is a fully generalist role, with clear scope to be involved in all aspects of the work our brilliant team do. You’ll also have the opportunity to work on ‘revolutionary’ broader HR projects as these develop.
You will have a strong background working in an environment which is fast-paced and service driven. Ideally this would have been within a HR role but a strong administrator with a passion to move their career into HR will also be considered.

Key Responsibilities:

  • Manage (and at times create) HR reports including headcount and exit interview data
  • Keep our internal HR System, Octopus, up to date
  • Draft offer letters and employment contracts for UK and emerging regions (Hong Kong, China, Japan and Russia
  • Keep global organisation charts up to date
  • Plan global new joiner inductions: arrange their on-boarding meetings, prepare induction packs and be part of a new Farfetchers journey
  • Support the HR team as new projects are rolled out
  • Coordinate our benefits
  • Diary manage our UK Learning Labs annual training prgoramme
  • Arrange new joiner probation meetings
  • Support the team during the Appraisal and PDP process
  • Encourage positive morale throughout the wider Farfetch team
  • Other ad hoc HR support for UK and Global HR needs

Who you are:

  • CIPD qualified or a desire to study towards this
  • An eye for detail, reliable and well organised
  • A professional attitude, a real pride in quality of work and excellent written and communication skills
  • An understanding of the basic HR principles with a passion to learn more in this area
  • Tenacity with a smile
  • Able to prioritise work and manage time effectively
  • Confident using systems and Excel to build new reports
  • Able to manage multiple tasks at once as well as liaise with senior stakeholders within the business

Your Application:

UX Designer

The role

You will be a creative thinker who can envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. You will be passionate about UX and champion this across the business.

Key Responsibilities:

  • Own and deliver an intuitive, efficient and delightful user experience
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent
  • Champion user experience and advocate the best design for our customers
  • Bring inspiring ideas and motivation to an energetic and collaborative team
  • Collaborate with and develop a mutual respect and trust with; other UX Designers, Digital designers, Product Owners, Project Managers, UI and Developers

Who you are:

  • Ideally, 4+ years’ experience as a UX designer
  • Ideally, 1+ years’ experience in mobile first responsive UX design
  • Excellent communication skills
  • BA/BSc/MA in HCI, Information Systems, Computer Science or similar
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines
  • Experience working in fashion, e-commerce and/or a digital creative agency
  • Excellent verbal and written communication skills
  • Able and willing to travel to other Farfetch offices when required

Your Application:

SEO Content Executives

The role

This role will be responsible for conceptualising and generating content ideas that can be used on Farfetch as well as on external websites to better the overall SEO efforts. The successful candidate will be a creative person, passionate about SEO and have an interest in the fashion industry.

Key Responsibilities:

  • Build and maintain relationships between fashion bloggers and Farfetch
  • Plan and organise events for fashion bloggers to help raise brand awareness
  • Negotiate the publishing of Farfetch’s content on 3rd party websites
  • Create new ideas that can be used for link building on a weekly basis
  • Look for new social platforms and websites that can be leveraged by Farfetch
  • Run and manage accounts on social/content platforms
  • Write content about fashion related themes and topics for 3rd party website
  • Regularly perform competitor research looking at link building techniques and on-site changes
  • Work with 3rd party agencies to produce creative content for Farfetch campaigns
  • Monthly SEO reporting showing insights and opportunities

Key Skills and Experience:

  • Good understanding of on-page SEO techniques
  • Excellent understanding of external SEO and link building
  • Must own and run own blog (can be any subject)
  • Knowledge of ranking factors in Google organic search
  • Exceptional communication and project management skills
  • Excellent Excel, Word and PowerPoint skills
  • Ability to work to a brief with clear deadlines but also to work independently
  • Good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
  • Good understanding of Google Analytics and SEO reporting

Desired:

  • Degree related to creative subject or digital marketing
  • Understanding of HTML
  • Ideally, 1 year+ SEO experience working in-house OR an agency

Your Application:

Korean Performance Marketing Executive

The role

The role is responsible for supporting the PPC team to deliver revenue through our paid search activity. You will have clearly outlined tasks & objectives and encouraged to contribute within the team as well as within the wider company.
The ideal candidate will be highly numerate and confident using Microsoft Excel. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field. Specific PPC experience is desirable, especially on Yahoo Japan, but not essential as training will be provided where required.

Key Responsibilities:

  • Optimising and developing our Korean PPC activity working closely with our Korean Site Executive.
  • Assisting with account audits and implementing findings
  • Assisting with the optimisation of multi-market PPC campaigns to agreed campaign /profitability targets
  • Assist with the build out of the account in line with the international plan and global expansion
  • Manage spend efficiently to ensure acquisition & traffic targets are met at an effective spend level
  • Test new strategies & landing pages for increased traffic, click through rate and conversion rate
  • Work closely with other digital marketing team members to ensure strategies are in line with other channels
  • Help to identify opportunity areas for growth and optimization
  • You will be required to be fully involved in multiple areas, including:
  • Keyword analysis and selection Strategy
  • Bidding strategies
  • Search ad network strategy
  • Optimising by time of day/week
  • Content network strategy
  • Adobe AdLens for search
  • Campaign structuring
  • Ad creative and copy strategy
  • Keyword matching strategy
  • Destination or landing page strategy
  • Search-term targeting strategy
  • Reporting
  • Budgeting
  • Specialist and innovative paid search techniques

Key Skills and Experience:

Essential Skills
  • Fluent Korean and excellent written and verbal English
  • Degree qualified or equivalent in relevant subject such as maths, e-commerce or marketing
  • Demonstrable interest for e-commerce marketing
  • Strong attention to detail and ability to complete tasks accurately
  • Good analytical skills and comfortable using Excel
  • Flexible, approachable attitude with good problem-solving skills
  • Ability to work to deadlines in a fast-paced environment
  • Ability to prioritise tasks and maintain workloads
  • Commitment to on-going learning
Non-essential but desirable
  • An understanding of fashion and luxury fashion brands
  • PPC experience

Your Application:

Brand Marketing Manager

The Role:

This role is responsible for working closely with the Director of PR and Communications to help create, execute and manage strategic initiatives to support the overall Global Brand Marketing message. The successful candidate will support the team in all offline marketing initiatives for the 2015 and beyond Brand Campaign helping to deliver consistent global messaging that is on brand, timely and delivered on budget.

Key Responsibilities:

  • Work closely with the Director of PR and Communications to lead and execute all Farfetch platform programs in a dynamic, engaging, customer friendly manner ensuring industry noise and global recognition
  • Create, execute and manage the annual content calendar, ensuring considered content, effective planning and strong team leadership
  • Work with the PR and Digital Communications team to ideate and execute strategy across but not limited to 7 key markets to expand brands global footprint
  • Help create and ideate content with the Digital Communication team to fit within the Farfetch video strategy and initiatives
  • Work with the Director of PR and Communications and broader marketing teams to create and execute Men’s brand strategy globally. Demonstrating an integrated marketing approach considering all brand touch points
  • Lead and execute strategy for continuous brand support for the Farfetch Discover App including but not exclusive to events, content plans etc
  • Support and expand selected editorial features and initiatives by providing new ideas
  • Work to set KPI’s, measures and objectives reporting performance on a regular basis including recommendations to drive improvement
  • Build strong relationships with internal stakeholders and external agencies to ensure the brand message is delivered effectively and consistently

Key Skills and Experience:

  • Ideally, minimum 4 years’ experience within fashion marketing or another creative sector i.e. Events, Publications
  • Track record of innovation, imagination and success providing both strategic and creative direction
  • Excellent understanding of the Farfetch brand and concept, with an appreciation for e-commerce and multichannel
  • Significant commercial Marketing experience gained in a luxury retail environment
  • Excellent communication skills, leadership, strategic ability, proven creativity and initiative
  • International Marketing experience with the ability to showcase successes in global markets
  • Solid experience of leading and managing a team
  • Strong commercial acumen and ability to think strategically
  • Experience working in a fast-moving entrepreneurial environment, with competing deadlines and priorities
  • Highly organized with exceptional planning capabilities
  • Additional language, advantageous

Your Application:

New York

Farfetch's New York Office
Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.
Office Manager

The Company:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo.

Job Description:

This position is an operational and administrative role defined to coordinate the delivery of all services and suppliers, ensuring the highest standards of accommodation and service provision for our NYC office.

The successful candidate will have exceptional experience within office & facilities management and be completely comfortable with overseeing the smooth operation of our NYC office supporting 6 employees and growing to 10 employees by the end of this year across our Business Development, Marketing, and Private Client (VIP) functions. You will be organised, great at multi-tasking and passionate in your approach to achieve the best results for a positive working environment. This role is pivotal in keeping our staff and partners happy and our business successful. This role will directly report into our US HR Manager located in our Los Angeles office.

Responsibilities:

Office Management:
  • Comprehensive management of suppliers and building management
  • Monitoring of office supplies & costs i.e. cleaners, security alarms and general insurance, whilst proactively seeking cost saving initiatives
  • General ad-hoc duties as directed by Senior Management in NYC office
  • Coordination with LA Office to ensure all invoices are approved and paid in a timely manner
  • Organisation of office events/ functions and meetings, including venues, food and transportation when required
  • Maintaining the office condition and arranging repairs when required
  • Managing the space allocation for new employees
  • Assisting the Culture Club team in facilitating new initiatives and procedures
  • Inventory management of hardware, computers/tablets/mobile company property
Office Relocation:
  • To be responsible for the operational management of the transfer to new NYC office location
  • To act as an internal project manager for the main office relocation leading and coordinating the new office refit
  • General project admin duties as required

Key skills and experience required:

  • Ideally, a minimum of 2 years’ experience as an Office Manager
  • Able to communicate effectively across all management levels, departments and external organisations
  • A trustworthy, autonomous, self-starter and enthusiastic hands-on approach to all tasks with a flexible approach to changing priorities
  • Able to remain calm under pressure and prioritise and manage various tasks
  • Show a high level of attention to detail and commitment to high standards
  • A proactive and positive approach to work with strong time management skills
  • Proactive approach to problem solving
  • Ability to use own initiative and think logically
  • Excellent knowledge of Windows & Microsoft Office programs

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Client Service Executive

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.
You will provide expert advice and give the highest level of customised service possible to individual clients.
You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals.

Key Responsibilities:

  • Develop the Farfetch client base and nurture existing clients
  • Provide advanced knowledge of products, trends and a professional service to our VIP clients
  • Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
  • Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
  • Ensure sales targets and customer service KPIs are met
  • Work closely with the PR and marketing teams
  • Work in partnership with key boutiques

Key Skills and Experience:

  • Black book with a substantial list of live clients
  • Digitally aware and savvy
  • Extensive knowledge of current trends and designers
  • Ability to deliver financial targets
  • Ability to exceed client expectations
  • Confident, articulate and a self-starter
  • Ability to work under pressure and manage time efficiently
  • High level of written and verbal communication skills

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.

Porto

Farfetch's Porto Office
Hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Boutique & Customer Management

Account Manager (French Speaker)

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Account Manager to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.

Key Responsibilities:

  • Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results;
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
  • Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
  • Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
  • Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
  • Review monthly boutique performance and Farfetch profitability;
  • Conduct regular business reviews internally and with boutiques;
  • Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.

Key Skills and Experience:

  • Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
  • Ability to easily build relationships with the different players of the business;
  • Outstanding skills in sales/negotiation techniques and strong analytical ability;
  • Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace;
  • Excellent sense of prioritization and timing;
  • Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information;
  • Articulate communication both verbal and written;
  • Fluency both written and verbal in at least two languages, English being essential and French mandatory;
  • Previous international work experiences a plus.

Your Application:

Account Manager (Italian Speaker)

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Account Manager to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.

Key Responsibilities:

  • Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results;
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
  • Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
  • Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
  • Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
  • Review monthly boutique performance and Farfetch profitability;
  • Conduct regular business reviews internally and with boutiques;
  • Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.

Key Skills and Experience:

  • Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
  • Ability to easily build relationships with the different players of the business;
  • Outstanding skills in sales/negotiation techniques and strong analytical ability;
  • Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace;
  • Excellent sense of prioritization and timing;
  • Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information;
  • Articulate communication both verbal and written;
  • Fluency both written and verbal in at least two languages, English being essential and Italian mandatory;
  • Previous international work experiences a plus.

Your Application:

Partner Services (Italian Speaker)

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our European boutique partnerships.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times.
Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production & Logistics.

Responsibilities:

  • Manage and follow through on all needs (to and from boutiques) with speed and effective result
  • Ranging from Production/Logistics/Photography (administrative and courier)
  • Answer queries from partners liaising with relevant teams for resolutions
  • Order management working with Customer Service, Courier or Operations teams
  • Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
  • Liaison with Customer Service team in order to optimize customer satisfaction
  • Seasonal activities such as markdown implementation and site stock clean ups
  • Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

  • • Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
  • • Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
  • • Must be organized, detail-oriented and proactive, with an aptitude for process optimization
  • • Strong inter-personal skills and articulate both in verbal and written communication
  • • Proficient user of IT systems, both customer service specific and MS Office
  • • Fluency both written and verbal in English and Italian is mandatory

Your Application:

Operations

Merchandising and Supply Analyst Assistant

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Merchandising and Supply Analyst Assistant to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but may require sporadically to travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role, reporting to Merchandising and Supply Analyst, will be responsible for the reporting and insights on the supply side of the business for both all farfetch.com and individual shops, including merchandising and sell thru analysis, stores profitability and sales forecasting. Focusing in optimizing supply to drive business results.

Key Responsibilities:

  • Conduct regular analysis internally, work together with the Merchandising, Account Management and the wider Commercial Team by giving insights of where to act supply optimization and increase the stores profitability.
  • Develop standard reports; includes development of online reporting tools and systems.
  • Provide training if needed to enable the usage of these tools;
  • Assist the top level management and specific teams as necessary by doing deeper analysis and recommendations that influence both top and bottom line of the P&L for both farfetch.com and Individual shops;
  • Support forecasting process and analysis on the supply side, seasonal & future plans to assess full online potential and further growth opportunities.
  • Ensure excellent season follow up and monitoring in main supply KPIs (ensuring supply business needs are met).

Key Skills and Experience:

  • Excellent Analytical skills and ability to give action insights;
  • Proactive, objective and ability to create something from scratch;
  • Customer oriented mind;
  • Capable of working under pressure and deliver in the agreed deadlines;
  • Advanced user of excel, basic knowledge of Data Architecture (SQL knowledge is a plus);
  • Good communication and influencing skills;
  • Team worker;
  • Fluent English is mandatory, other languages are a plus especially Italian and French

Your Application:

Strategy & Operations Analyst

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Strategy & Operations Analyst to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

We are looking for a talented Strategy & Operations Analyst to help meet the demands that come from our rapid sales growth. The selected person will be responsible for setting and driving key business initiatives across the company operations and tasked with identifying and tackling difficult business challenges.
This team operates much like an internal consulting team, working on a broad range of mission critical projects. As part of this team you fully immerse yourself in data collection, draw financial and operational insight from analyses, and then step back to develop compelling, structured recommendations. Beyond strategy, you also persuasively communicate your recommendations to management executives, roll-up your sleeves to help drive real, sustainable implementation. The Strategy & Operations Analyst will work on a wide range of projects and strategic initiatives, including analytics, planning, continuous improvement, retail logistics, customer service and e-commerce operations. This is a great role for a motivated self-starter looking to gain a deep understanding of a vertically integrated fashion business.

Key Responsibilities:

  • Identify and prioritize the company’s biggest challenges and strategic initiatives, and champion them from start to finish with minimal guidance;
  • Develop compelling, insightful recommendations through data, analysis and qualitative learning;
  • Analyze strategic decisions and turn those insights into results and continually assess and refine those decisions as new insights emerge;
  • Create and monitor reports to help teams identify performance issues, trends and opportunities;
  • Project manage special initiatives, such as the design and implementation of best practices and internal process and procedure roll-outs;
  • Research and implement efficiency and cost saving initiatives, while optimizing operational excellence;
  • Build consensus among cross-functional teams and influence decision making at all levels;
  • Prepare and present findings to all relevant parties, including senior management

Key Skills and Experience:

  • Minimum 1 year of proven professional experience;
  • Degree in Industrial Engineering, Management or Economics;
  • Strong Excel modeling skills (financial, operational, returns, DCF, etc);
  • Excellent communication skills with the ability to break down complex issues into structured frameworks and concrete action plans;
  • Enjoys identifying problems and implementing solutions;
  • Start-up experience or strong, demonstrable desire to work at a fashion startup;
  • Ability to define, execute, and draw conclusions with minimal guidance;
  • Extremely detail oriented with great organizational skills;
  • Ability to work across different departments, scoping out needs and translating into output that makes sense;
  • Excellent team working attitude;
  • Proactive attitude;
  • Analytical and creative problem solving ability;
  • Fluent in Portuguese and English, both written and spoken.

Your Application:

Transports Technician

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Customer Operations Manager, you will be responsible for the communication between the couriers and all the other departments assuring status updates, daily processes and swift resolution of courier issues.

Responsibilities:

  • Handle daily communication between couriers (DHL and UPS) and all the other departments (Account Managers, Customer Service, Logistics) using a ticket management tool;
  • Assure a high level of service both on the time as well as on the quality of the responses;
  • Execute daily procedures and manage daily workflow optimizing processes when necessary.

Key Skills and Experience:

  • Fluent in English is mandatory and Italian is a plus;
  • Working knowledge of transportation processes (express) and / or experience in transportation / courier companies would be desirable;
  • International commerce knowledge including customs procedures, regulations and documentation involved is a plus;
  • Organized, proactive and never give up attitude when solving problems;
  • Customer oriented;
  • Capable of working under pressure and deliver in the agreed deadlines.

Your Application:

Technologies

Big Data Engineer

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Big Data Engineer to join the team. We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

To be developed within our Business Intelligence & Analytics team, this position will be charge of the development of high performance, distributed computing tasks using Big Data technologies such as Hadoop, NoSQL and other distributed environment technologies based on the needs of the organization. You will also be responsible for analyzing, designing, programing, debugging and modifying software enhancements and/or new products used in distributed, large scale analytics solutions.

Key Responsibilities:

  • Design and develop highly scalable, end to end process to consume, integrate and analyze large volume, complex data from sources such as Hive, Flume, Kafka or Storm.
  • Build fault tolerant, adaptive and highly accurate data computational pipelines. Tune queries running over billion of rows of data running in a distributed query engine.
  • Researching and implemented new data technologies as needed.
  • Working with other teams to understand needs and provide solutions.
  • Find innovative solutions through a combination of creative thinking and deep understanding of the problem space.
  • Work with the Business Intelligence development team on migration and improve existing SQL Server-based ETLs to Map Reduce and Hive (Cloud) technology to achieve scale and performance.
  • Help define and implement new processes on the data warehouse platform and work closely with Data Scientists to transform big data into model-¬‐ ready forms to support analytic projects.
  • Provide Data Engineering expertise to multiple teams across our organization. Provide guidance and support to software engineers with industry and internal data best practices.

Key Skills and Experience:

  • Experience working with large data sets (both structured and unstructured) using technologies such as MapReduce, Hadoop, HBase, Hive, Spark and NoSQL technologies;
  • Strong programming background with languages such as Java, C++, or Python;
  • Good knowledge of distributed systems;
  • Background working in cloud environments – AWS, Rackspace, Azure, etc.;
  • Experience with real-time analysis of sensor and other data from Internet of Things (IoTs) or other connected devices is a plus;
  • Excellent grasp of algorithmic concepts in computer science (e.g., sorting, data structures, etc.);
  • Experience in the design, development and release of enterprise scale applications;
  • Experience with version control;
  • Excellent team working attitude with analytical and creative problem solving abilities;

Your Application:

Business Intelligence Developer

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Business Intelligence Developer to join the team. We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be integrated in the Business Intelligence team, being responsible for help maintaining and improving the BI architecture and tools.

Key Responsibilities:

Inform product strategy, influence the product roadmap, and guide product decisions by:

  • Taking a role in the planning and design of Data Warehouse and OLAP solutions in accordance with best practice and the reference
  • architecture;
  • Working with the team to set and maintain standards and development practices;
  • Working with the Product Owner and the team to understand the requirements needed of the data stored in the DW and how to best make it available.

Key Skills and Experience:

  • Knowledge of Data Warehousing, ODS, Data-Marts and OLAP concepts and designs;
  • Excellent communication skills;
  • Fluent in English, both written and spoken;
  • Good knowledge of T-SQL and MDX;
  • Commitment to provide a high level of customer service to internal users;
  • Good analytical and problem solving skills;
  • Ability to work in a fast moving operational environment;
  • Strong attention to detail;
  • Enthusiastic and positive attitude;
  • Passion for solving problems and the ability to translate your problems into delivery;
  • Knowledge of SSRS, Tableau and Power BI is a plus.

Your Application:

Data Analyst

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Data Analyst to join the team. We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role requires a strategic business thinker who can analyze vast amounts of data from customer segments, stock inventory to user journeys, aiming to improve customer experience and increase website conversion.  The role will suit someone young who’s willing to develop his or her career in Analytics, and want to embrace a project in a fast-paced, complex and data-driven environment.
Responsibilities include using data analysis expertise to support various projects and ad-hoc reporting requests, and using technical skills to develop reports and automation via SQL code and other Business Intelligence tools.

Key Responsibilities:

Inform product strategy, influence the product roadmap, and guide product decisions by:

  • Support ad-hoc analytical needs.  Work with stakeholders to obtain a better business understanding and work towards business goals;
  • Develop custom reporting via SQL and other BI tools to provide valuable information to stakeholders and leadership.  Add value to requests from business leaders and build a reporting logic that will produce analytical measures to tell the story of what is happening in the business;
  • Responsible for ensuring the accuracy of data and reports to ensure a high quality of standards;
  • Work with development team to scope out and implement new reports and tools as necessary;
  • Pull data from databases for own use or business owner use;
  • Manage data manipulation and provide scheduled reports.

Key Skills and Experience:

  • Degree in Statistics or related field;
  • Excellent strategic thinking and analytical skills;
  • Excellent communication and presentation skills, both verbal and written;
  • Strong Excel and SQL skills;
  • Strong English skills, both written and spoken;
  • Ability to work across different departments, scoping out needs and translating into output that makes sense;
  • Experience in a commercial role preferably within an Internet or retail/consumer products business and/or management consulting is also considered a plus.

Your Application:

Data Support Analyst

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Data Support Analyst to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role requires a business user support mindset with the goal of improving overall business performance to help Farfetch achieving a data-driven culture. It requires providing support as required, to ensure the availability and performance of enterprise data and BI environments for both external and internal users. Ability to deliver training is very important along with technical assistance to the business, enabling analysis and insights in order to drive transparency and decision making.

Key Responsibilities:

  • Coach and train business stakeholders on how to use Business Intelligence tools;
  • Support business ad-hoc analytical needs;
  • Develop custom reporting via SQL and other BI tools to the business;
  • Responsible for ensuring high quality of standards and accurate data;
  • Manage data manipulation and provide scheduled reports.

Key Skills and Experience:

  • Degree in Statistics or related field;
  • Fluent in Portuguese and English, both written and spoken;
  • Excellent communication and presentation skills;
  • Ability to work across different departments, scoping out needs and translating into output that makes sense;
  • Strong Excel and SQL skills;
  • Excellent team working attitude;
  • Analytical and creative problem solving ability;
  • Must demonstrate a desire and aptitude to:
  • Develop reporting solutions in Excel, Tableau or SSRS;
  • Be able to work effectively and directly with business users.

Your Application:

DBA – SQL Server

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a DBA to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Being part of our DevOps team, you will be in charge of performance, integrity and security of our databases.

Key Responsibilities:

  • Ensure that data is clearly defined and remains consistent across the databases
  • Work closely with development team to plan new applications and services and maintain currents ones
  • Be responsible for planning, development and troubleshooting
  • Assure that users and applications/services access data concurrently, in a form that suits their needs
  • Guarantees that there is provision for data security and recovery control (all data is retrievable in an emergency).
  • Make sure that Database resources are used efficiently

Key Skills and Experience:

  • Degree if Software Engineering or related field
  • Solid know-how in SQL Server 2008 or above database management and maintenance
  • Proficiency in SQL Server 2008 or above database performance tuning
  • Knowledge about database security and information security policies
  • Ability to promote process improvement
  • Problem solving attitude and experience in working closely with development teams
  • Previous experience with SQL Server Transactional Replication is a plus
  • Knowledge of SQL Server Integration Services is preferred
  • Familiar with storage and virtualization

Your Application:

Head of Product – Boutiques & Brands

Have you been searching for an opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Management Director to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai. Our team is now composed by more than 600 talented people.

The Role:

Reporting to the Chief Executive Officer, you will be responsible for managing the Boutiques and Brands’ Product team, ensuring an outstanding product development and delivery in regards to Farfetch back office applications and technologies.

Key Responsibilities:

  • Manage teams of product owners focused on building the Farfetch suite of products targeted at boutiques;
  • Mentor team members to improve their skills as product managers and team managers;
  • Instil agile/scrum and product management best practices across teams; 
  • Ensure that team sets goals and delivers upon commitments to the rest of the company;
  • Work with stakeholders to build a roadmap that satisfies market requirements and enables Farfetch to achieve its business and strategic objectives;
  • Become the subject matter expert at Farfetch on back office technologies and products, evangelizing them throughout the company and representing Farfetch in partner conversations.

Key Skills and Experience:

  • Degree in Information Systems or related field;
  • 7+ years of product management experience;
  • Ability to translate stakeholder needs into business and product requirements;
  • 5+ years of experience managing teams;
  • Strong track record of building and launching successful technology products targeted at retailers;
  • Deep knowledge of back office technologies and landscape, including point of sale and warehouse management systems;
  • Ability to easily build relationships with the different players of the business;
  • Excellent communication skills, both in Portuguese and English;
  • Knowledge of the Scrum methodology is a plus.

Your Application:

JS Developer

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a JS Developer to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate an Agile vertical team, working closely with Dev Engineers, UX Designers and Digital Designers, helping delivering fast and easy to use web interfaces.

Key Responsibilities:

  • Using an in-house developed RWD UI framework, being able to develop complex front-end applications;
  • Create engaging interfaces with well thought out behaviours;
  • Optimise UI code for performance/speed;
  • Best practices using clean code and web standards guidelines;
  • Creative mind, open to ideas and capable to work with a multi-disciplinary team;
  • Quality driven and detailed oriented;
  • Dedication to completion projects on time;
  • Desire to learn;
  • Be able to translate wireframes and designs provided by the UI/UX team into functional interfaces;
  • Discover and experiment new technologies and share it with the team;
  • Understanding of the full development lifecycle with emphasis on front end developing;
  • Eye for Design and UX sensibility (a plus);
  • Impress us with some projects already worked.

Key Skills and Experience:

  • Proficiency in JavaScript;
  • Great skills in HTML5 syntax and CSS preprocessors;
  • Minimum 3 years of experience in Javascript and overall web development;
  • Experience with webpack, dust.js, Grunt/Gulp a plus;
  • Strong understanding of cross browser compatibility issues;
  • Problem solving and proactive attitude.

Your Application:

.NET Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for .NET Developers to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us to fulfil our potential – and you to fulfil yours.

The Role:

We are looking for .NET Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

  • Develop software applications for backoffice or website infrastrutures;
  • Stay up to speed with all backend and web technologies, software architecture principles and design patterns;
  • Knowledge on performance and security topics;
  • Understanding of the full development lifecycle with emphasis on software quality processes.

Key Skills and Experience:

  • Previous xperience with Microsoft development tools and programming languages;
  • Experience in object oriented languages (C#, VB.NET or Java);
  • Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks is a plus;
  • Knowledge of SQL language and experience using relational databases with preference for SQL Server; Experience in NoSQL database a plus;
  • Experience in SOA architecture;
  • Previous experience working with SCRUM methodologies a plus;
  • Excellent teamwork and communication skills;
  • Problem solving and proactive attitude.

Your Application:

Performance Engineer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Performance Engineer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our Performance and Scalability team, which have responsibilities in client performance testing (Html, JavaScript, and other assets analysis), application performance testing (through profiling, performance testing, etc…), server performance analysis (server metrics analysis) and database analysis (using database metrics and query analysis).

Key Responsibilities:

  • Work along with other teams in order to assure Performance best practices.
  • Actively participate on product conception focused on performance related topics.
  • Continuous monitoring of performance on production environments.
  • Create and run load tests, and analyze applications performance during development life cycle.
  • Research and Development of internal tools to support performance analysis.
  • Create proof of concept to solve know-issues and support other teams on its implementation.

Key Skills and Experience:

  • Degree in Computer science.
  • 2 – 3 years’ experience as Software Developer or QA Engineer, preferably on web (ecommerce) sites. Experience as Performance analyst is a plus.
  • Proactive awareness on performance updates
  • Experience working in Agile environments with SCRUM methodologies is a plus.
  • Skills in an object oriented language like C# (or Java).
  • Experience in test automation with Selenium, Jenkins, Visual Studio or any other test automation tool is a plus.
  • Proficient in written and spoken English.
  • Passionate for delivering quality software, defending the customer/end-user perspective and performance above all things.
  • Good communication skills and teamwork believer.
  • Good time management and multi-tasking skills.
  • Detail oriented and resilient to stress.
  • Interested in automating/breaking/debugging things.

Your Application:

Project Manager – CRM

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people

The Role:

Being part of the Product Team, you will be responsible for driving the company CRM implementation, by interfacing with distinct internal teams, translating their needs into business requirements, help to architect a solution within the CRM and manage it implementation.

Key Responsibilities:

  • Lead/Create user stories and acceptance criteria for the product backlog
  • Gather and distil requirements from users and translate them into an actionable vision
  • Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
  • Specify immediate and strategic improvements to processes and create appropriate business cases to drive CRM implementation and enhancement
  • Liaise with implementation and Support teams throughout the product lifecycle
  • Lead the delivery of new features via creation of release documentation, workshops and operational support of launches
  • Develop a sound knowledge of the business processes and the effect of any requested changes on that part of the business.
  • Responsible for the overall CRM project management and delivery

Key Skills and Experience:

  • Degree in Information Systems or related field
  • Strong experience within CRM implementation projects
  • Strong knowledge of business operations including Customer Service, Sales and Marketing
  • Being a keen advocate of quality and continuous improvement
  • Ability to translate stakeholder needs into business and product requirements
  • Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
  • Ability to understand and discuss technical concepts
  • Excellent time management skills
  • Ability to easily build relationships with the different players of the business
  • Excellent communication skills, both in Portuguese and English
  • Knowledge of the Scrum methodology is a plus

Your Application:

Product Owner - Business Intelligence

Have you been searching for a great professional development opportunity in the Business Intelligence and Big Data field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join the BI & Analytics team. We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Role:

The BI Product Owner will be responsible for driving product strategy and definition by translating customer needs into business and product requirements. The role will suit someone young who’s willing to develop his/her career on BI, who thrives in a fast-paced and complex environment.

Key Responsibilities:

  • Lead/Create user stories and acceptance criteria for the product backlog
  • Gather and distil requirements from users and translate them into an actionable vision
  • Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
  • Specify immediate and strategic improvements to products and create appropriate business cases to drive product enhancement
  • Liaise with Scrum and Support teams throughout the product’s lifecycle
  • Lead the delivery of new product features via creation of release documentation, workshops and operational support of launches

Key Skills and Experience:

  • Degree in Information Systems or related field
  • Previous experience within a similar product management role
  • Previous experience in the Business Intelligence area
  • Ability to translate stakeholder needs into business and product requirements
  • Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
  • Excellent time management skills
  • Being a keen advocate of quality and continuous improvement
  • Ability to easily build relationships with the different players of the business
  • Excellent communication skills, both in Portuguese and English
  • Knowledge of the Scrum methodology is a plus
  • Commitment to provide a high level of customer service to business users
  • Experience interacting with business users, building strong relationships and enabling them to get the most out of Reporting tools
  • Good analytical and problem solving skills in a data warehouse environment
  • Knowledge of Data Warehousing, ODS, Data-Marts and OLAP concepts and designs
  • Experience/knowledge of Big Data infrastructures is a plus
  • Experience with CRM and ERP integrations with BI systems is a plus

Your Application:

Product Owner – Digital Marketing

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

Being part of the Product Team, you will be responsible for driving product strategy and definition by translating customer needs into business and product requirements.

Key Responsibilities:

  • Lead/Create user stories and acceptance criteria for the product backlog
  • Gather and distil requirements from users and translate them into an actionable vision
  • Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
  • Specify immediate and strategic improvements to products and create appropriate business cases to drive product enhancement
  • Liaise with Scrum and Support teams throughout the product’s lifecycle
  • Lead the delivery of new product features via creation of release documentation, workshops and operational support of launches
  • Develop a sound knowledge of a part of the business and the effect of any requested changes on that part of the business.

Key Skills and Experience:

  • Degree in Digital Marketing, Information Systems or related field
  • Previous experience within a similar product management role
  • Strong analytical skills
  • Ability to understand and discuss technical concepts
  • Ability to translate stakeholder needs into business and product requirements
  • Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
  • Excellent time management skills
  • Being a keen advocate of quality and continuous improvement
  • Ability to easily build relationships with the different players of the business
  • Experience on data integration projects
  • Good understanding of affiliates and PPC business model
  • Knowledge of SEO techniques
  • Knowledge of web tracking methodologies
  • Excellent communication skills, both in Portuguese and English
  • Knowledge of the Scrum methodology is a plus

Your Application:

Product Owner

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

Being part of the Product Team, you will be responsible for driving product strategy and definition by translating customer needs into business and product requirements.

Key Responsibilities:

  • Lead/Create user stories and acceptance criteria for the product backlog
  • Gather and distil requirements from users and translate them into an actionable vision
  • Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
  • Specify immediate and strategic improvements to products and create appropriate business cases to drive product enhancement
  • Liaise with Scrum and Support teams throughout the product’s lifecycle
  • Lead the delivery of new product features via creation of release documentation, workshops and operational support of launches
  • Develop a sound knowledge of a part of the business and the effect of any requested changes on that part of the business.

Key Skills and Experience:

  • Degree in Information Systems or related field
  • Previous experience within a similar product management role
  • Ability to understand and discuss technical concepts
  • Ability to translate stakeholder needs into business and product requirements
  • Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
  • Excellent time management skills
  • Being a keen advocate of quality and continuous improvement
  • Ability to easily build relationships with the different players of the business
  • Excellent communication skills, both in Portuguese and English
  • Knowledge of the Scrum methodology is a plus

Your Application:

Quality Assurance Software Tester

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Quality Assurance Software Tester to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate a Scrum team, being responsible for all the software testing (manual and automated), aiming for high quality standards on the software developed by the team.

Key Responsibilities:

  • Review of software requirements.
  • Review of technical specification documentation.
  • Specification of test scenarios and test cases (both functional and non-functional).
  • Execution of tests (both manual and automated).
  • Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

  • Degree in Computer science.
  • Experience in software testing, preferably on web (ecommerce) sites.
  • Experience working in Agile environments with SCRUM methodologies.
  • Experience in test automation with Selenium, Jenkins, Visual Studio or any other test automation tools.
  • Proficient in English (written and spoken).
  • Passionate for delivering quality software and defending the customer/end-user perspective.
  • Good communication skills and teamwork believer.
  • Good time management and multi-tasking skills.
  • Be organized, detail oriented and resilient to stress.
  • Interested in breaking things.

Your Application:

Release Engineer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Release Engineer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will be responsible for the coordination of the releases deployment to our production systems and managing and maintaining all the systems that support the release process.

Key Responsibilities:

  • Negotiate, plan and manage all release activities
  • Manage risks and resolve issues that affect release scope, schedule and quality
  • Weekly Release Reporting
  • Communicate release details and schedules to the Business as required
  • Work with development engineers to understand impacts of branches and code merges
  • Develop and maintain scripts and automation tools used to build, integrate, and deploy software releases to various platforms
  • Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists
  • Research new configuration management methodologies and technologies and analyze their application to current configuration management needs

Key Skills and Experience:

  • Degree in Computer science.
  • Experience in Release Management or Project Management
  • Experience in software development.
  • Experience in software build and maintenance tools with Visual Studio, Octopus Deploy or any other automation build and deployment tools is a plus.
  • Skills in an object orientated language like C# (or Java), Powershell, and SQL Server.
  • Proficient in written and spoken English.
  • Passionate for delivering quality software and defending the customer/end-user perspective.
  • Good communication skills and teamwork believer.
  • Good time management and multi-tasking skills.
  • Detail oriented and resilient to stress.
  • Interested in automating things.

Your Application:

Scrum Master

Have you been searching for an opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Scrum Master to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our technology team, working as Scrum Master for multiple development teams and as Agile Project Manager for complex projects spanning different teams and several sprints.

Key Responsibilities:

  • Act as Scrum master for multiple scrum teams with a focus on guiding the teams towards improving the way they work acting as a servant-leader
  • Foster Team self-organization
  • Facilitate scrum Ceremonies and nurtures scrum Artefacts
  • Work closely with the product owner with keeping the backlog groomed and writing good user stories
  • Work with other Senior Managers on cross-team features management
  • Reach out to the larger company network for impediment removal
  • Foster better communication between the scrum actors
  • Act as an Agile project manager when necessary, taking responsibility for managing dependencies between our team and third parties or between scrum teams.
  • Actively contribute to the adoption and improvement of Agile in the company, including being a trainee on internal workshops

Key Skills and Experience:

  • Minimum of 1 year experience working as a Scrum Master in development teams
  • Certified Scrum Master certification is required
  • Relevant previous experience on Project Management, being PMI-ACP certified is a plus
  • Excellent interpersonal, communication, and organizational skills are absolutely required: motivator, emotions director, rule breaker, humble leader and success maker
  • Be a great team player, enthusiastic and able to achieve consensus and mitigate conflicts
  • Excellent English skills (written and spoken)

Your Application:

Senior Business Intelligence Developer

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Senior Business Intelligence Developer to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be integrated in the Business Intelligence team, being responsible for help maintaining and improving the BI architecture and tools.

Key Responsibilities:

  • Taking a key role in the planning and design of Data Warehouse and OLAP solutions in accordance with best practice and the reference architecture;
  • Working with the team to set and maintain standards and development practices;
  • Working with the Product Owner and the team to understand the requirements needed of the data stored in the DW and how to best make it available;
  • Being a keen advocate of quality and continuous improvement;
  • Making sure that the data is available to allow BI projects to align with the business strategy.

Key Skills and Experience:

  • Solid previous Data Warehousing experience in a fast paced environment, using the Microsoft SQL Server 2012/2014 BI stack, from architecture, design, development, testing through to deployment – mandatory;
  • Expert SSIS developer: lookups, loops, caches, events and parametrization;
  • Advanced proficiency in SSAS and experience in optimizing SSAS for large data volumes;
  • Database partitioning and data compression;
  • Experience in working with a source control tool, like TFS;
  • Excellent communication skills;
  • Good English, both written and spoken;
  • Commitment to provide a high level of customer service to internal users;
  • Good analytical and problem solving skills;
  • Ability to work in a fast moving operational environment;
  • Strong attention to detail;
  • Enthusiastic and positive attitude;
  • Passion for solving problems and the ability to translate your problems into delivery;
  • Knowledge of Tableau and Power BI is a plus;
  • Knowledge of Hadoop, Hive, Mongo DB or similar is preferred.

Your Application:

Senior Data Analyst

Have you been searching for a great professional development opportunity in the Business Intelligence and Data Analytics field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Senior Data Analyst to join the team. We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai, and a team of more than 600 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role requires a strategic business thinker who can analyze vast amounts of data aiming to improve customer experience and increase website conversion. The role will suit someone who thrives in a fast-paced, complex and data-driven environment.
This position contributes by providing analysis and testing to influence priorities, inform product development efforts, optimize existing website sections and measure the impact of the work done by the Product and Engineer teams. This position will be responsible for creating and maintaining ongoing reporting/dashboards, running A/B and multivariate tests, performing ad-hoc analyses and creating tagging requirements for new features/pages.

Key Responsibilities:

  • Support ad-hoc analytical as needed to support hypothesis development efforts
  • Develop custom reporting via SQL and BI tool to provide valuable information to stakeholders and leadership.  Add value to requests from business leaders and build reporting logic that will produce analytical measures to tell the story of what is happening in the business.  This requires a strong understanding of business processes and data flows.  
  • Complete analysis on current state for defined site sections to identify opportunities for improvement and create general success metrics based upon the defined business objectives.
  • Create automated dashboards to measure KPIs and performs data validation.
  • Recommend and run A/B or multivariate tests and assess test status using statistical analysis.
  • Responsible for ensuring the accuracy of data and reports to ensure a high quality of standards.

Key Skills and Experience:

  • Minimum of 4 years of experience with data analytics, preferably with an e-commerce orientation;
  • BS degree or higher in Computer Science, Math, Engineering, Operation Research, or quantitative disciplines desired;
  • Strong Excel and SQL skills;
  • Excellent communication and presentation skills, both verbal and written;
  • Strong English skills, both written and spoken;
  • Excellent strategic thinking and analytical skills, ideally developed in a commercial role preferably within an Internet or retail/consumer products business and/or management consulting;
  • Experience leveraging data and analytics to solve real-world problems and create new solutions;
  • Can change directions quickly to respond to new information and changing circumstances;
  • Experience with BI and data visualization tools (e.g., SSRS, Tableau, etc.) is preferred;
  • Knowledge of web development (e.g., HTML, Javascript, etc.) is a plus.

Your Application:

Software Support Analyst

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Software Support Analyst to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our Fast Track team, providing support service on Farfetch applications and platforms. You’ll have to troubleshoot problems and advise on the appropriate action.

Key Responsibilities:

  • Respond to requests for technical assistance;
  • Diagnose and resolve technical issues;
  • Research questions using available information resources;
  • Advise user on appropriate action;
  • Redirect problems to correct resource;
  • Identify and escalate situations requiring urgent attention;
  • Track and route problems and requests and.

Key Skills and Experience:

  • Degree in Computer Science or related field;
  • Previous experience with Microsoft development tools and programming languages;
  • Experience in object oriented languages (C#, VB.NET or Java);
  • Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks;
  • Knowledge of SQL language and experience using relational databases with preference for SQL Server;
  • Experience in NoSQL databases and SOA architecture is a plus;
  • Retail and/or ecommerce experience is a plus;
  • Excellent communication skills
  • Fluent in Portuguese and English, any other language is a plus;
  • Customer service mindset;
  • Very organized, with multitasking skills;
  • Great team player;
  • Flexibility, with a problem solving attitude.

Your Application:

Software Support Specialist

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Software Support Specialist to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our Fast Track team, providing user/partners/boutiques support service on Farfetch applications and platforms. You’ll have to troubleshoot problems and advise on the appropriate action.

Key Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically;
  • Diagnose and resolve technical issues;
  • Research questions using available information resources;
  • Advise user on appropriate action;
  • Redirect problems to correct resource;
  • Identify and escalate situations requiring urgent attention;
  • Track and route problems and requests and document resolutions;
  • Inform management of recurring problems;
  • Stay current with system information, changes and updates;
  • Prepare user guides and documentation.

Key Skills and Experience:

  • Academic degree, preferably in Information Systems or related field;
  • Retail and/or ecommerce experience is a plus;
  • Previous experience in software development or with databases will be considered an added value;
  • Excellent communication skills
  • Fluent in Portuguese, English and Italian;
  • Customer service mindset;
  • Very organized, with multitasking skills;
  • Great team player;
  • Flexibility, with a problem solving attitude.

Your Application:

Systems & Applications Administrator

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Systems Administrator to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 140 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will be responsible for the performance, integrity and security of all environments that support our production/live services and our daily development tasks.

Key Responsibilities:

  • Provisioning of new servers/environments;
  • Deploy new services/apps;
  • Guarantee that all environments/servers/services are being monitored;
  • Conduct periodic auditing for services availability, backups and security;
  • Guarantee that servers/services are up-to-date in terms of patching;
  • Keep processes well documented and make sure the team is aware of them;
  • Improve application life cycle processes (deploys, builds, automated tests, etc);
  • Contribute to planning and maintenance of infrastructures for live services and labs environments.

Key Skills and Experience:

  • Administration of Windows Server 2008 or superior, IIS 7.0 or superior, .NET Web sites and Linux Server;
  • Active Directory deploy, maintenance and security;
  • Problem Solving and experience working closely with development teams;
  • Experience working with SQL Server 2008 or superior;
  • Experience working with Elastic Search and MongoDB;
  • Knowledge about storage and virtualization;
  • Fluency in English.

Your Application:

UI Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a UI Developer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate an Agile vertical team, working closely with Dev Engineers, UX and Digital Designers, helping delivering world-class web interfaces.

Key Responsibilities:

  • Proficiency with JavaScript, CSS and HTML;
  • Using a Responsive UI framework, being able to develop complex front-end applications;
  • Optimising UI code for performance/speed;
  • Best practices using clean code and web standards guidelines;
  • Translate wireframes and designs provided by the UI/UX team into functional interfaces;
  • Create engaging interfaces with well thought out behaviours;
  • Discover and experiment new technologies and share it with the team;
  • Understanding of the full development lifecycle with emphasis on front end developing;
  • Passion for User Interface design;
  • Eye for Design and UX sensibility (a plus).

Key Skills and Experience:

  • Degree in Computer Science or related field;
  • Minimum of 2 years of experience in web development;
  • Solid understanding of HTML/HTML5 and CSS/CSS3;
  • Javascript knowledge;
  • Creative mind, open to ideas and capable to work with a multi-disciplinary team;
  • Quality driven and detailed oriented;
  • Dedication to completion projects on time;
  • Problem solving and proactive attitude.

Your Application:

Web Design

Backoffice UX Designer

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Backoffice UX Designer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be a creative thinker who can envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. You will be passionate about UX and champion this across the business.

Key Responsibilities:

  • Produce intuitive, innovative and delightful user experiences for various back-office products
  • Work collaboratively within an Agile process with; other UX designers, digital designers, product owners, project managers, UI and developers
  • Create solutions that incorporate all of the elements of a great experience while being within style guidelines to meet brand objectives
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent
  • Champion user experience and advocate the best design for our end users
  • Bring inspiring ideas and motivation to an energetic and collaborative team

Key Skills and Experience:

  • Ideally, 2+ years’ experience in Backoffice UX design
  • BA/BSc/MA in HCI, Information Systems, Computer Science of similar
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines
  • Experience working in fashion, e-commerce and/or a digital creative agency
  • Excellent verbal and written communication skills
  • Able and willing to travel to other Farfetch offices when required
  • Be curious about how things work and have a passion for emerging technologies and all things interactive.
  • Proficient in the rapid prototyping tool Axure
  • Ideally have working knowledge of HTML & CSS

Your Application:

Digital Design Manager

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Digital Design Manager to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The role is responsible for creative digital output, ensuring the highest quality of work and in line with the overall brand vision but delivered in a fresh and innovative way. You will drive and manage the digital design workload across Portal, Backoffice, Mobile and Internal Communication. Leading inspiring and nurturing the members of the digital design team and providing creative direction while managing idea generation, execution of digital designs, project quality control and process management.

Key Responsibilities:

  • Plan, drive, estimate and manage digital design projects across front office, back office and mobile
  • Lead and manage the digital design team leads ensuring they are utilised according to their skills and maximum potential
  • Provide creative direction for the team and clearly define brand guidelines
  • Drive, scope, plan and execute large scale, high budget projects
  • Manage creative output and design processes ensuring consistency and standards
  • Pro-actively push the level of quality in both thinking and execution

Key Skills and Experience:

  • 3+ years experience in a similar management role within a creative studio environment
  • Proven experience managing and building a high-performing design team
  • Ability to think on a strategic level and problem solve
  • Ability to work on multiple project to tight deadlines
  • Ability to work under pressure in a fast-paced environment
  • Ability to manage from concept to creation
  • Strong understanding of responsive web, mobile first, backoffice/internal application and mobile design and UX principles
  • Proficient knowledge of Adobe Creative Suite
  • Solid understanding of typography and composition
  • Desire to learn new technologies
  • Willingness and confidence to propose new directions, solutions and concepts
  • Experience working with UX, Product, UI and Development teams
  • Exceptional planning and organisation skills

Your Application:

Mobile App UX Lead

Have you been searching for an opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Mobile App UX Lead to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Porto, Guimarães, São Paulo, Tokyo and Shanghai. Our team is now composed by more than 600 talented people.

The Role:

You will be a creative thinker who can envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. You will be passionate about UX and champion this across the business.

Key Responsibilities:

  • Own and deliver an intuitive, efficient and delightful user experience for Mobile;
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent ;
  • Champion user experience and advocate the best design for our customers;
  • Bring inspiring ideas and motivation to an energetic and collaborative team;
  • Collaborate with and develop a mutual respect and trust with; other UX Designers, Digital designers, Product Owners, Project Managers, UI and Developers;

Key Skills and Experience:

  • 4+ years’ experience as a Mobile/App UX designer;
  • 2+ years’ experience in Mobile/App UX design;
  • Excellent communication skills;
  • BA/BSc/MA in HCI, Information Systems, Computer Science of similar;
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines;
  • Experience working in fashion, e-commerce and/or a digital creative agency;
  • Excellent verbal and written communication skills;
  • Able and willing to travel to other Farfetch offices when required.

Your Application:

UX Innovations Designer

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a UX Innovations Designer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be a well-organised perfectionist and creative thinker who can continuously innovate and envision how users experience our products and bring that vision to life! The vision will be intuitive, inspired and revolutionary. You will understand and consider the users’ needs at every stage of design and development, maintaining UX at the heart of our product. Above all, you will be Adventurous, passionate, creative, enthusiastic, confident and driven!!!

Key Responsibilities:

  • Push boundaries and generate innovative solutions that break away from the norm
  • Define and communicate the UX direction using appropriate tools and deliverables to describe intent
  • Translate conceptual ideas into dynamic visual demonstrations
  • Deliver multiple well considered solutions to any challenge
  • Prototype proposed solutions including interactions
  • Lead innovations projects; create high level project plans that detail time, estimations, resource and deliverables
  • Work with a holistic view of the company, our applications and all channels
  • Champion user experience and advocate the best design for our customers
  • Bring inspiring ideas and motivation to an energetic and collaborative team
  • Collaborate with and develop a mutual respect and trust with; other UX Designers, Digital designers, Product Owners, Project Managers, UI and Developers

Key Skills and Experience:

  • Ideally, 3+ years’ experience as a UX designer
  • BA/BSc/MA in HCI, Information Systems, Computer Science of similar
  • A perfectionist who is organised with great attention to detail
  • Creative thinker with strong business acumen and judgement
  • Solid UX foundations in; research, testing, sketching, prototyping, user flows, information architecture, interaction design and detailed specs
  • Experience with responsive web design and App design for mobile and tablet
  • Excellent communication skills and a confident presenter
  • Proven experience leading and delivering user-centred design projects across multifunction disciplines
  • Experience working in fashion, e-commerce and/or a digital creative agency
  • Strong knowledge of design tools such as Axure, Sketch, Illustrator and Omnigraffle
  • Able and willing to travel to other Farfetch offices when required

Your Application:

Guimarães

Farfetch's Guimarães Office
Guimarães is a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.
Logistics Assistant

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Integrated in the Logistics team within our Production Department, you will be responsible for handling luxury clothing articles and accessories. This includes the preparation, control and data entry of the varied articles, to ensure the all the quality procedures for their online sale.

Key Responsibilities:

  • Handle and prepare articles for production process
  • Quality and Defect Control of received articles
  • Data entry and validation of the articles in the software system:
  • Label information
  • Measurements
  • Price
  • Packing articles of clothing/accessories

Key Skills and Experience:

  • Proficiency with Microsoft Office
  • Basic knowledge of English
  • Must be well organized, proactive and goal oriented

Your Application:

Photographer

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Photographer to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Working as a Freelancer and reporting to the Studio Coordinator, you will be responsible for high volume shooting of the products to build our online catalog.

Key Responsibilities:

  • Product hide level fashion shoots;
  • Direct the model to ensure the poses reflect the brand identity and Farfetch aesthetics;
  • Ensure the regular production output;
  • Contribute to the needs of the editorial team;
  • Research for competitors’ websites to improve the techniques.

Key Skills and Experience:

  • Previous Experience with tethered shooting;
  • Experience with strobe lights, light meters, Pocket Wizards, and Canon systems;
  • Any experience directing models is a plus;
  • Photo editing experience is preferred;
  • Ability to troubleshoot lighting and software issues;
  • Knowledge of IT systems (Microsoft Office) and image editing/management software (Adobe Bridge, Lightroom, Photoshop);
  • Great time management skills, being able to work under tight deadlines;
  • Team player with a positive attitude;
  • Outstanding attention to detail;
  • Passionate about the fashion industry.
  • Good communication skills;
  • Fluent in Portuguese and English.

Your Application:

During your application, attach your portfolio’s link. To PDF portfolio, please send it to jobs@farfetch.com with the reference “Photographer Portfolio”.
Photo Editor

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Photo Editor to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Post-Production Coordinator, you will be responsible for editing/retouching several number of pictures according to the supply while assuring their quality.

Key Responsibilities:

  • Retouch high volumes of images under tight deadlines
  • Maintain digital asset file/structure organization
  • Ensure color consistency between image assets
  • Collaborates with Photography, Styling and Editorial teams
  • Upload assets to all web servers in accordance with calendars
  • Perform quality assurance on all Farfetch.com images
  • Implement new strategies for constant improvement of studio production teams

Key Skills and Experience:

  • High technical proficiency in Windows and Photoshop
  • Strong retouching skills
  • Proven experience retouching product photography
  • Previous experience working within a digital photographic studio
  • Strong understanding of colour correction
  • Proven ability to work efficiently on a high volume of images and meet challenging deadlines
  • Pro-active and able to take initiative
  • Excellent eye for detail

Your Application:

During your application, attach your portfolio’s link. To PDF portfolio, please send it to jobs@farfetch.com with the reference “Photo Editor Portfolio”.
Spanish Content Translator

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Spanish Content Translators to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Working as a freelancer and reporting to the Spanish Content Supervisor, you will be responsible for translating product and designer descriptions into Spanish for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

  • Translating product descriptions from English into Spanish
  • Translating content for the Spanish websit

Key Skills and Experience:

  • Fluency in Spanish (native level)
  • Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
  • Good writing style that is accurate and adaptable, with an impeccable use of grammar
  • Understanding of garment and accessory construction in both English and the target language.
  • Ability to work to clear deadlines but also to work independently
  • Ability to work quickly and to agreed daily targets
  • Comfortable with digital work on an in-house CMS is a plus

Your Application:

Stylist

Have you been searching for a great professional development opportunity, working in the fashion industry within an exciting and fast-paced company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Stylists to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Working as a freelancer and reporting to the Styling Coordinator, you will be responsible for preparing the outfit rails each day ready for the shoot and ensure they achieve their daily targets. Using your fashion and brand knowledge, you will develop the Farfetch visual aesthetic and image quality.

Key Responsibilities:

  • Thorough and broad brand knowledge
  • Style and shoot inspiring on brand, on trend looks daily
  • Work with photographer on set to direct model and select best poses/imagery
  • Work with the Studio co-ordinator to continuously try and find ways to streamline the process and make it more efficient whilst ensuring the quality is maintained
  • Ensure all ‘crucial’ new brands are researched prior to being shot

Key Skills and Experience:

  • 3-5 years of experience as a Stylist, either in house or as a freelancer
  • Extensive portfolio of styling luxury brands
  • Ability to maintain a calm and composed temperament in a frenetic environment, and ensure issues are deflected from the studio
  • Ability to make quick on the spot decisions
  • Flexible ‘can-do’, up-beat attitude
  • Thorough runway, trend and brand knowledge
  • Understanding of the needs of the business from both a creative and production perspective

Your Application:

During your application, attach your portfolio’s link. To PDF portfolio, please send it to jobs@farfetch.com with the reference “Stylist Portfolio”.
Stylist Assistant

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Strategy & Operations Analyst to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The stylist assistant is responsible for dressing the models in accordance with the stylist’s direction and effectively managing their day to ensure that shoot targets are achieved.
A passion for current culture, trends and brands is critical to the success of the role. You will work closely with the stylist to produce inspiring images that reflect the Farfetch brand aesthetic.

Key Responsibilities:

  • Interpret the stylist and styling manager’s creative direction, while constructively raising any issues if it is not translating on set
  • Dress the models in accordance with the stylist’s direction
  • Create and maintain an upbeat atmosphere in the studios that is conducive to high productivity

Key Skills and Experience:

  • Ideally 1+ years of experience as a stylist assistant, or in a similar fashion-related role, either in-house or as a freelancer
  • Ability to maintain a calm and composed temperament in a frenetic environment and, with the assistance of the photographer, confidently direct the models
  • Ability to make quick, on-the-spot decisions
  • Keen eye for detail and style
  • Understanding business’ needs from both a creative and production perspective
  • Flexible ‘can-do’ attitude
  • Deep and broad brand knowledge
  • Understanding of seasonal trends and brand adjacencies

Your Application:

LA

Farfetch's Los Angeles Office
Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.
Office Manager

The Role:

The Office managers will be responsible for the management of services and processes that support the core business of Farfetch within the US. This role will ensure that the organization has the most suitable working environment for its employees and their activities.
The office managers will focus on using best business practice to improve efficiency, by reducing operating costs while increasing productivity. This role will be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises. Likely areas of responsibility include:

Key Responsibilities:

  • Manage and develop a team of 2 office coordinators in the US.
  • Maintain personal contact with each client/tenant to promote good will, trust and loyalty.
  • Regularly inspect the performance and condition of building equipment and structure, noting any defects or deficiencies.
  • Supervise outside contractors and vendors working on, or providing services to, the property.
  • Recommend building alterations and improvements, together with justifications, estimated costs, sources of supplies or services, etc.
  • Approve and process for payment invoices related to office facilities.
  • Help to create and cultivate a collaborative, friendly and fun work environment that fosters innovation and productivity all while operating with a “start-up” mentality.
  • Lead remotely our US offices in New York and support the Office Coordinator in NY with the daily office activities, programs, and services.
  • Balance short-term goals and long-term strategy with an eye towards process improvements; bring together insightful data to guide decision-making and offer proactive solutions to the Management team.
  • Act as a trusted partner; build strong relationships with the management staff through timely, relevant, thorough, and tailored communication and delegate effectively.
  • Leverage broad expertise in subject matters, such as real estate, office operations, security, safety, employee perks, etc.
  • Allocate parking spaces and assign to existing staff. Innovatively come up with new ways to accommodate parking necessities for each office location.
  • Dispose of or relocate office equipment and furniture.
  • Evaluate and adjust energy expenditures.
  • Serve as primary contact for facility related emergencies. Manage all keys assigned to staff members.
  • Ensure beverage/refreshment and food vending machines are adequately stocked and maintained.
  • Perform additional job duties as requested.

Key Skills and Qualifications:

  • BA/BS degree or equivalent practical experience.
  • 5 years of service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience.
  • Ability to travel 30% of the time as required.
  • Experience developing and managing budgets (including capital budget justification) with strong financial, contract management and purchasing skills.
  • Solid knowledge of property management, food service, leases, construction terms and practices. Service-minded and strong customer service focus, flexible and open to new ways of doing business
  • Superior interpersonal skills; highly skilled at influencing management staff through strong relationships, expertise, and data. Proven record of effecting strategic change and initiatives where prudent.
  • Proven leadership skills; able to build and lead teams, with and without authority. Proven project management skills across a wide range of disciplines
  • Ability to navigate ambiguity, deal with constant change and take measured risks; approaches situations with an open mind; considers all angles of a problem and evaluates solutions from multiple perspectives.

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Fraud Analyst

The Company:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo.

Job Description:

The Fraud Analyst will be reporting to the Customer Operations Manager and will be a key member of the team responsible for the interaction with customers within the fraud department, assuring that all communication regard fraudulent checks are done in a customer friendly way. The ideal candidate will also be responsible for daily order approval, inbound and outbound calls to our customers regarding fraud and additional requests made by management as needed.

Key Responsibilities:

  • Assure that all daily orders are reviewed and treated within the company’s service level agreement
  • Work closely with all the other members of the fraud department; locally and globally
  • Work proactively on the KPI’s targets; always aiming to improve
  • Review and work proactively on new procedures and methods to overcome the need to request further documents; where the PCI DSS rules are applied
  • Assure that our customers get the best possible service when a customer detail check is necessary
  • Continuous procurement of the best ways to deal with the customers and the awareness of online fraud

Requirements:

  • Working knowledge of fraud and customer service preferred
  • Fluent in English; other languages A PLUS
  • Strong work ethic with high detail orientation and strong problem solving skills
  • Solid customer service and organizational skills
  • Flexibility in schedule. Must be available to work holidays and weekends as needed
  • Capable of interacting with all the team members and share new ideas

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Account Manager (Jr.)

The Company:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results.

Key Responsibilities:

  • Manage group of boutiques through sound business management and strategic planning, turning knowledge into focused action.
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
  • Manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team.
  • Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
  • Review monthly boutique performance and Farfetch profitability.
  • Conduct regular business reviews internally and with boutiques.
  • Work with Business Development and Partner Services to onboard new boutiques, ensuring boutique is online with right stock quality/quantity in a short time frame.
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team, Production, and Operations to drive all service KPI’s and ensure business needs are met.

Key Skills and Experience:

  • Minimum of 2 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus.
  • Ability to easily build relationships with the different players of the business.
  • Outstanding skills in sales/negotiation techniques and strong analytical ability.
  • Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace.
  • Excellent sense of prioritization and timing.
  • Needs to be at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information.
  • BS or BA degree, or equivalent experience required.
  • Travel 15-20% of the time, both local and domestic.
  • Articulate communication both verbal and written.

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Supply Operations Assistant

Farfetch is an Innovative ecommerce company that brings independent fashion boutiques online and provides their range of unique products to fashion lovers globally.

Have you been searching for a great professional development opportunity, working within an international project? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an addition to our team in the form of a Supply Operation Assistant.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to Supply Operations Manager, the Supply Operations Assistant will be responsible for communication between the Operations Team and the other departments assuring support, status updates, daily processes, and swift resolution of daily issues.

Key Responsibilities:

  • Manage daily processes that have impact on KPI’s
  • Work closely with the Supply Operations Manager to achieve the desired Boutique Service Level SLA’s
  • Generate and analyse data for operational processes improvement
  • Boutique operational setup analysis and optimization
  • Manage daily projects
  • Support Partner Service Team helping them on daily incidents
  • Be the liaising point between AM’s and Product (tech team) requesting new identified business needs or bugs fixing
  • Other responsibilities as needed

Profile:

  • Proactive with strong analytical and problem solving skills
  • Good communication skills
  • Process oriented with the ability to identify solutions to problems and opportunities by analyzing data
  • Results driven and resilient
  • Fluent English is essential other language an extra
  • Excellent Excel skills
  • Retail, ecommerce or technology experience a plus

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Production Logistics Manager

The Company:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community!  We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service.  We help take their physical store success online.  We now have over 300 boutiques across North America and Europe and are truly a global company with over 350 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo.  Some of our boutiques include Kirna Zabete, the Webster, L’Eclaireur, and Brown’s.

The Role:

This role is responsible for supervising the logistics of customer items through production, from receiving through shipping, data entry of items and reinforcement of continuous improvement (Kaizen).

Key Responsibilities:

  • KPI’s analysis of department
  • Responsible for data quality control
  • Meet KPIs targets.
  • Promote continuous improvement in logistics and item data entry
  • Responsible for managing the Logistics team members
  • Manage budget of the Logistics team
  • Collaborate with Account Managers and Partner Services teams to ensure customer expectations for level of service.
  • Manage recruitment and training of resources, for peak and scale back resources as needed during off-peak.
  • Promote a team/continuous improvement environment (Kaizen).

Key Skills and Experience:

Success in this poisition requires excellent verbal and written communication skills. Ideal candidates are self-starters with a supportive and high energy attitude.

  • 3-5 years experience in a similar function
  • Previous supervisory experience, including comprehensive knowledge and experience in production/logistics management, staff management, team development, safety, (Lean Manufacturing a plus)
  • Ability to succeed in a fast-paced environment and communicate across all departments
  • Effectively present and facilitate meetings and lead teams of workers
  • Perform tasks independently and as part of a team to accomplish company goals
  • Work with a high level of integrity
  • Possess a creative and change-oriented working attitude
  • Ability to analyze data, understand trends
  • Proficient on PC (MS Office)

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Courier Specialist

The Role:

The Courier Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.

Key Responsibilities:

  • Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
  • Maintaining strong relations with the transport providers and keeping track of any service delays globally that will impact pick-ups/deliveries
  • Collaborate with the global Courier team to ensure that transport KPIs are met
  • Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
  • Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
  • Support the global operations team with special projects and share best practices to drive overall team performance

Key Skills and Experience:

  • Bachelor Degree preferred
  • Proactive and resilient when it comes to solving problems
  • Ability to work under pressure and deliver on time
  • Customer oriented mindset
  • Strong communication and teamwork skills
  • Experience with transportation/courier companies across borders, particularly with express shipments, is a must
  • International commerce knowledge including customs procedures, regulations and documentation involved required
  • Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
  • Flexibility in schedule. Must be available to work holidays and weekends

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Customer Service Supervisor

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online through farfetch.com. We now have over 300 boutiques across North America, Europe, and Brazil and are truly a global company with over 350 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include The Webster, Tootsies, and Capitol in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel as well as overseeing the customer service team. 


Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

  • Respond to customer enquiries via several channels (Chat, Email and Telephone) 

  • Overseeing the customer service team and train/coach team members where necessary
  • Handle customer escalations 

  • Provide information regarding products/services and other related enquiries 

  • Be the face of Farfetch to our customers and partners alike

Key skills and experience:

  • Experience in customer service, preferably in a fashion retail environment 

  • Ability to work under pressure in a fast-paced environment 

  • Ability to confidently lead and organise a team 

  • Good understanding of fashion/fashion brands 

  • Proficient user of IT systems, both customer service specific and windows packages 

  • Excellent verbal and written communication skills 

  • Ability to exceed customer expectations 

  • Excellent listening skills 

  • Hardworking and passionate

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.
Director of Account Management and Partner Services

The Role:

This role is responsible for managing, optimizing and driving the sales and operational performance of our North American boutique partnerships. This role is accountable for driving business results in the form of revenue and profitability growth in addition to providing amazing client/partner services to our boutiques. This role will have 4-6 direct reports and oversee the management, coaching, and development of our Account Management and Partner Services teams (total of 8-10 team members).
These teams partner closely with cross-functional partners (business development, merchandising, store operations, studio operations, and customer service) to ensure flawless execution and coordination of company policies and initiatives. Members of this team are responsible for the ongoing success of our specialty stores, driving optimization projects, analyzing opportunities to grow and expand the business through a long-term relationship with Farfetch.

Key Responsibilities:

Account Management – Focus on business strategy and planning

  • Manage each boutique through strategic planning, forecasting, and tactics, turning knowledge into focused action.
  • Actively manage and coordinate seasonal product deliveries to capitalize on revenue/profitability opportunities by working closely with Merchandising and Business Development.
  • Plan and coordinate in-season activities with boutiques like promotions/markdowns/furthers to drive revenue and align with global directives.
  • Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
  • Continue to build strong commercial/business relationships with new and existing partners.

Partner Services – Focus on service and execution

  • Organize operational workflow and process improvement to provide superior service (time and quality) to boutiques and direct customers
  • Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met (customer service queries, order management, and product queries)
  • Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.

Key Skills and Experience:

  • 5+ years of work experience in a client/vendor/customer service/retail store function with a track record of driving business results and improving operational efficiency
  • 2+ years of people management with track record of building strong teams
  • Retail e-commerce experience and knowledge is preferred
  • Bachelor’s Degree required
  • Ability to manage and work effectively within cross-functional and matrix relationships
  • Excellent organizational, interpersonal, and verbal/written communication skills
  • Strong analytical skills and strategic insight to build business cases for growth
  • Highly analytical with strong project management and problem-solving skills
  • Ability to work closely with specialty store owners, product management teams, and internal customers to identify and meet their needs

Your Application:

To apply, please send your CV to recruiterla@farfetch.com.

São Paulo

Farfetch's São Paulo Office
Found in a remodeled historical house, Farfetch's office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.
Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience:

  • High school completed;
  • Previous experience with customer service by phone. (mandatory);
  • Experience in assistance by Chat will be a differential;
  • Excellent communication skills in Portuguese (written and spoken);
  • Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
  • Availability of time;
  • Enjoy working in team contributing with new ideas.

Your Application:

To apply, please send your CV to carreiras@farfetch.com.
Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

  • Support the financial control activities
  • Relate with other areas in the company

Key Skills and Experience:

  • Basic tax knowledge (ICMS, Pis and Cofins);
  • Previous experience with tax invoices - DANFE

Type of contract: Temporary

Your Application:

To apply, please send your CV to carreiras@farfetch.com.
Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

  • Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
  • Excel intermediate knowledge (pivot table and PROCV)
  • Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
  • Graduated or attending College/Technical course in Logistics or related fields

Your Application:

To apply, please send your CV to carreiras@farfetch.com.

Japan

Farfetch's Japan Office
Positioned in the heart of Tokyo’s fashion district, Aoyama, this newly remodelled office is home to Japan based Account Management, Business Development, Customer Service, Production and Operations.
Digital Marketing Manager - Japan

The role:

This is Digital Marketing position in fashion e-commerce industry, currently UK team is mainly handling our Digital Marketing activates however we are planning to handle it in JP side with UK members. Especially some characteristic Medias in Japan, such as Social network, Blog, Mobile or Alliance etc., JP side will take command. And also we are thinking to promote Offline events.
This position is required to communicate with each team of HQ, including Japanese Marketing members in UK, which is very dynamic position.

Responsibilities:

  • Planning and implementing of Japanese Degital Marketing strategy
  • Exploiting Markeing Channels and managing performance to get new customers
  • Collaborating with Global Markeing which is handling in UK and Markeing specific for only Japanese market, such as SEO, PPC etc
  • Planning and implementing of Offline Event and work with Bland Marketign Manager (Offline )

Your skills and experience:

  • Digital Marketing expecience 5years and more
  • E-ccomoce experience
  • Fashion industry plus
  • Japanese Native leverl
  • English Busienss level, required communicating with HQ and local offices
  • Speed and frequsibility
  • Negotiattion abiliy, Aanalytical ability, communication Skill
  • Ability to make a good communications with other positions

Your Application:

To apply, please send your CV to careersjapan@farfetch.com.
Japanese Customer Service Adviser

The role:

The role is responsible for ensuring the highest levels of customer service are delivered to our consumers at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

  • Respond to customer enquiries via several channels (Chat, Email and Telephone) both in Japanese.
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers

Your skills and experience:

  • Ideally, minimum of 1+ years’ experience in customer service, or face to face Customer service
  • experience such as hotel industry, airline business, luxury bland store, fashion preferably in a luxury/fashion retail environment
  • Excellent verbal and written communication skills in Japanese, written and reading skills in English
  • Ability to work under pressure in a fast-paced environment
  • Confident and articulate
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate

Your Application:

To apply, please send your CV to careersjapan@farfetch.com.
Korean Customer Service Adviser

The role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager in Japan, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

  • Respond to customer enquiries via several channels (Chat, Email and Telephone) both in Korean.
  • Provide information regarding products/services and other related enquiries
  • Be the face of Farfetch to our customers and partners alike

Your skills and experience:

  • Ideally, minimum of 1+ years’ experience in customer service, or face to face Customer service experience such as hotel industry, airline business, luxury bland store, fashion preferably in a luxury/fashion retail environment
  • Excellent verbal and written communication skills in Korean, written and reading skills in English
  • Ability to work under pressure in a fast-paced environment
  • Confident and articulate
  • Good understanding of fashion/fashion brands
  • Proficient user of IT systems, both customer service specific and windows packages
  • Ability to exceed customer expectations
  • Excellent listening skills
  • Hardworking and passionate

Your Application:

To apply, please send your CV to careersjapan@farfetch.com.