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Untitled DocumentTERMS AND CONDITIONS

(if you want to jump straight to our returns policy, click here)


1. INTRODUCTION AND ACCEPTANCE OF TERMS

This Website is operated by:

FARFETCH.COM LIMITED

81 Rivington Street, London, EC2A 3AY

Company No. 06400760

Access to and use of this website (hereinafter, the "Website") and the products and services available through this Website ("Services") are subject to the following terms, conditions and notices (the "Terms of Service") as well as to the documents referred to below.  

When you access to or use this Web Site and/or buy via this Web Site you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Therefore please read these Terms and Conditions carefully because by accessing and ordering a product, you agree to be bound by same Terms and Conditions.

Access to this Website is permitted on a temporary basis and it does not include any possible commercial use of this Website and of its contents, as well as any reproduction, duplication, copy and/or exploitation for any commercial purposes without express written consent of farfetch.com Limited. We reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.  

When you visit this Website and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.

This Website accepts no responsibility for 3rd party's websites to which it may link to. Moreover these Terms and Conditions do not regulate the supply of services and/or products performed by third parties that appear on this Website through links, banners or other hypertext links, therefore under no circumstance farfetch.com shall be deemed liable for services and/or products directly supplied by such third parties.


2. PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


3. OUR SERVICES AND BUSINESS POLICY

Though this Website you are able to search and buy products of a number of retailers and brands.
farfetch.com Limited is not directly a party of the transaction between you and sellers (i.e. the retailer and/or the brand of the ordered product), but only act to facilitate the contact between the buyer and the seller and to perform some ancillary service such as receiving payments on behalf of the seller. As a consequence farfetch.com Limited has no control over the quality, safety, morality or legality of the products. In any case, on this Website we do not offer for sale flawed products or product of lower quality than the corresponding market standards. In case the quality of the product do not correspond to such standards, you can return it to us according to the relevant provisions of the Returns Policy, as described in the Appendix hereto enclosed.
farfetch.com Limited attempts to be as accurate as possible in the description of the products. However farfetch.com Limited does not warrant that such a description is totally accurate, complete, reliable and error-free. In case the product ordered by you is not as described, you can return it to us according to the relevant provisions of the Returns Policy, as described in the Appendix hereto enclosed.
farfetch.com Limited requests all sellers using this Website to create reasonable business policies which comply with farfetch.com Limited's business policies.


4. YOUR CONDUCT

In order to use the Services made available by the Website you must be over 18 years of age.
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not our Website, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

• for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
• to send, use or reuse any material that is (i) illegal, offensive, abusive, indecent, defamatory, obscene or menacing, and/or (ii) in breach of copyright, trademark, confidence, privacy or any other right, and/or (iii) otherwise injurious to third parties, and/or (iv) objectionable, and/or (v) which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam";
• to cause annoyance, inconvenience or needless anxiety.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. farfetch.com, in compliance with any enforceable law or public order, will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. farfetch.com, in compliance with any enforceable law or public order,  will report any such breach to the relevant law enforcement authorities and disclose your identity to them. 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


5. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is the exclusive property of farfetch.com Limited, its affiliates or its content suppliers and is protected by international copyright laws as well as by any relevant national law concerning copyright, authors rights and database right laws. The compilation of all content on this website is the exclusive property of farfetch.com Limited and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of farfetch.com Limited, our affiliates or our software suppliers and is protected by international copyright and authors' rights laws.

It is therefore understood that all intellectual property rights – including, without limitation, all copyrights, database rights, rights in trademarks (except for what specifically provided  hereinafter), rights in designs, rights in know-how and, in case, rights in patents and inventions as well as all other intellectual or industrial property rights – concerning any information, content, materials, data or processes contained in the Website belong to farfetch.com Limited, its affiliates and/or its content suppliers. All such intellectual property rights of farfetch.com Limited, its affiliates and/or its content suppliers are hereby reserved.
You may not systematically extract and/or re-utilise parts of the contents of the website without farfetch.com Limited's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without farfetch.com Limited's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without farfetch.com Limited's express written consent.

Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with farfetch.com Limited and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products  and/or services and it is in no way an assertion that such products or services are provided with the endorsement of the respective brand owner.


6. ORDERS, PRICES AND PAYMENT

By placing an order you are offering to purchase a product from the respective seller (and not directly from farfetch.com. which only act as a market where sellers and buyers meet), on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and there are no guarantees as to delivery times.
The ordered products will be delivered to you directly by the seller, so that there can be multiple deliveries if different sellers are involved in your order.
In order to use the Services made available by the Website you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We retains the right to refuse any request made by you.

Our Website permits you to check any errors before sending your order to us. If your order is accepted we will inform you by email and we will confirm the identity of the seller, i.e. the party which you have contracted with and the one  which will directly ship and invoice the ordered goods to you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are over 18 years and are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. However, in case the final price is 20% (or more) higher than the price shown on the Website, you will have the right to cancel the order according to Appendix.

(a) Formation of the Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement for information purposes only and will not constitute acceptance of your order. A contract between the seller and you will not be formed until we send you confirmation by a further e-mail – indicating the identity of the seller -  that the goods which you ordered have been dispatched to you. Only those goods listed in the latter confirmation e-mail sent at the time of dispatch will be included in the formed contract.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
We cannot confirm the prices indicated on the Website until your order is submitted to us. In any case, we do not charge your credit or debit card until your order has been
actually confirmed by us, according to the following point (c)

(c) Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

(d) Archival
farfetch.com will archive a copy of your contract with the seller in its files, and you will able to retrieve a copy by communicating your data and those of the order.


7. DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, farfetch.com Limited and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect farfetch.com Limited's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


8. LINKING TO THIS WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


9. INDEMNITY

You agree to indemnify, defend and hold harmless farfetch.com Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.


10. VARIATION

farfetch.com Limited shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


11. SEVERABILITY

IIf any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


12. COMPLAINTS


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.


13. WAIVER


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
It is therefore understood that our lack of action in case of your breach of the present conditions, may not be construed in any case as a waiver of our right of action.


14. GOVERNING LAW AND JURISDICTION


These Terms and Conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these Terms and Conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.


15. ENTIRE AGREEMENT


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and farfetch.com Limited. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of farfetch.com Limited.


16. ETHICAL SOURCING POLICY

As a reputable and trusted business committed to offering its customers high quality products, farfetch.com Limited recognizes its obligation to ensure that suppliers are operating ethically. We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights. All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment

farfetch.com Limited will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instill these principles when dealing with their own supplier base. Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as farfetch.com Limited continues to grow it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.


17. FORCE MAJEURE

If farfetch.com Limited is prevented or delayed (directly or indirectly) from making delivery of the Products or any portion of the Products on the agreed date of delivery or from otherwise performing this or any part of this agreement by reason of act(s) of God, war, embargo, riot(s), strike(s), lock-out(s), trade dispute(s), fire(s), break-down, inclement weather, interruption of transport, Government action, delay in delivery to farfetch.com Limited of any goods or materials or by any cause whatsoever (whether or not of like nature to those specified above) in each case outside such farfetch.com Limited's control («force majeure»), neither party hereto shall be under any liability whatsoever to the other party by reason of such event.


APPENDIX


Returns using our free collection service

farfetch.com offers all customers the opportunity to return your goods free of charge with our free collection service, which is simple and easy to use.

To use this service, you will need to request a Returns Merchandise Authorisation (RMA) number within 5 days of receiving your order and book your free collection pick up within the next 5 days. To do this, follow the steps below:

Request a Returns Merchandise Authorisation (RMA) number

• Sign in at farfetch.com and under My Account, click the Returns tab.
• Select the relevant order and choose the items you wish to return – we can refund you via your original payment method
• You will then be provided with an RMA number to book your free collection

Book your free collection

• Please ensure you book your collection pick up within 5 days of receiving your RMA – you will have the opportunity to make your booking online straight away.
• We will email you with confirmation of your chosen collection time, collection address, a booking reference and returns documents, which you can also print straight away..

Prepare your return package

• Print out the Air Way Bill and attach it to the outside of the parcel (there will be a label for each package plus an archive copy that you must give to the courier). Please print or save a copy of the Air Way Bill for your records – you can use this to track your return shipment.
• You may also be provided with a Returns Invoice for Customs, if this is included on your confirmation email, please sign it and ensure that it is placed on the outside of the package with the AWB. This is typically provided for Non-EU to EU returns and vice versa.
• Please do not seal your package until the driver has arrived to collect your return – as he needs to check the package first.

Your refund

Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.

Returned items must conform to our returns policy;


• We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
• Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear must be returned in the original boxes provided.
• Hosiery must be returned in their unopened packages and lingerie must only be tried on over your own lingerie garments.
• We recommend you return the items in the original packaging to ensure the necessary protection when in transit.
• Returned items will be refunded excluding the cost of shipping when using our free collections service.

Exchanges

If you would like to exchange an item, you will need to return the original item for which you will be refunded and then you can place a new order.

Important information


Payments to credit or debit cards can take up to 14 working days to process depending on your bank.

Import duties and taxes – what you need to know

Currently, the prices you see on farfetch.com exclude the cost of shipping and import duties. Depending on your delivery address there may be different taxation rules. If you are shipping items from a boutique outside of your territory, you may need to pay import duties upon receipt of your item. For details on specific countries please read below.

Delivery to the EU from US boutiques:


Your shipping costs will be calculated at the checkout. You will not have to pay US sales tax (and the prices shown will reflect this) however you may have to pay import duties upon receipt of your order.

Delivery to the US from EU boutiques:


Your shipping costs will be calculated at the checkout. You will not have to pay VAT (and the prices shown will reflect this) however you may have to pay import duties upon receipt of your order.

Delivery to the rest of the world from EU or US boutiques:


Your shipping costs will be calculated at the checkout. You will not have to pay VAT or US sales tax (and the prices shown will reflect this) however you may have to pay import duties on orders from both the EU and US boutiques upon receipt of your order.

EU deliveries from EU boutiques or US deliveries from US boutiques:


Your shipping costs will be calculated at the checkout. You will pay tax at the local rate (and the prices shown will reflect this) and you will not need to pay any import duties.
We ship worldwide via DHL Express with services from UPS in selected countries. If you have any further questions please click here to submit an enquiry and one of our customer services representatives will get back to you.