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Can I cancel or return my order?
farfetch.com offers all customers the opportunity to return their goods free of charge with our free collection service, which is simple and easy to use.
To use this service, you will need to request a Returns Merchandise Authorisation (RMA) number within 5 days of receiving your order and book your free collection pick up within the next 5 days. To do this, follow the steps below;

Request a Returns Merchandise Authorisation (RMA) number

• Sign in at farfetch.com and under My Account, click the Returns tab.
• Select the relevant order and choose the items you wish to return – we can refund you via your original payment method
• You will then be provided with an RMA number to book your free collection

Book your free collection

• Please ensure you book your collection pick up within 5 days of receiving your RMA – you will have the opportunity to make your booking online straight away.
• We will email you with confirmation of your chosen collection time, collection address, a booking reference and returns documents, which you can also print straight away.

Prepare your return package

• Print out the Air Way Bill and attach it to the outside of the parcel (there will be a label for each package plus an archive copy that you must give to the courier). Please print or save a copy of the Air Way Bill for your records – you can use this to track your return shipment.
• You may also be provided with a Returns Invoice for Customs, if this is included on your confirmation email, please sign it and ensure that it is placed on the outside of the package with the AWB. This is typically provided for Non-EU to EU returns and vice versa.
• Please do not seal your package until the driver has arrived to collect your return – as he needs to check the package first

Your refund
Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 14 working days to process depending on your bank or payment provider.

Returned items must conform to our returns policy;

• We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging
• Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear must be returned in the original boxes provided.
• Hosiery must be returned in their unopened packages and lingerie must only be tried on over your own lingerie garments.
• We recommend you return the items in the original packaging to ensure the necessary protection when in transit.
• Returned items will be refunded excluding the cost of shipping when using our free collections service.

Important information
Payments to credit or debit cards can take up to 14 working days to process depending on your bank.

Can I exchange my item?
If you would like to exchange an item, you will need to return the original item for which you will be refunded and then you can place a new order.

I have seen an item in one of your stores. Can I order it online?
The stock in our stores and online stores is directly linked and synchronized, so if an item isn't available online it won't be available in the shop either.

Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.

How do I know my new item will fit me?
When you are viewing a garment a size help link will appear next to it. By clicking on it you will view a measurement table. Simply cross-check these measurements with your own to ensure you have ordered the correct size. You can always return an item if it doesn't fit you, subject to our Terms & Conditions.

How do I track the delivery of my order?
You can go to www.dhl.com or www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.

Are you going to have this style again?
If we are expecting to receive new stock, there will be an option to 'inform me on re-stock' next to the item. If this doesn't show next to your desired style it won't be available again for at least three months.

My order is incomplete, when will my remaining items be delivered?
You can track your order by going to www.ups.com or www.dhl.com . If you have received an incomplete order, please click here to contact customer services.

Do you ship to my country?
We ship worldwide using DHL Express and UPS.

Please note: Customs authorities in Russia have recently tightened restrictions on import shipments to Russia. As a consequence, non-document shipments sent to private individuals now undergo extraordinary scrutiny leading to an increased number of customs holds and delays in delivery.

How do I make a purchase on the website?
Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.

How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.

What payment methods does the website accept?
You can choose to pay by credit card or debit card on the first page of the site. farfetch.com accept: Visa, MasterCard and American Express. To use your Visa ELECTRON you will need authorization from the issuing bank. You can also pay using "PayPal".

Is it safe to use my credit card online at farfetch.com?
At farfetch.com all payments are made using the most advanced technological systems and coding methods. farfetch.com also supplies VeriSign certificates and ATW for you safety.

How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn't mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.

Can farfetch.com ship to more than one address in a single order?
We only ship one order to one single address. During the shopping process you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us.

How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by DHL Express or UPS, farfetch.com's partner carriers.

Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the farfetch.com Privacy Policy.

How can I expect to receive the goods?
All orders will be delivered in farfetch.com packaging, which will aim to protect your goods and ensure that they reach you in perfect condition.

Are all your brands legitimate?
All our items are genuine and have been bought directly from the brands by an authorized reseller.

Will there be additional duties or taxes payable on my purchase?

Currently, the prices you see on farfetch.com exclude the cost of shipping and import duties. Depending on your delivery address there may be different taxation rules. If you are shipping items from a boutique outside of your territory, you may need to pay import duties upon receipt of your item. For details on specific countries please read below.

Delivery to the EU from US boutiques:
Your shipping costs will be calculated at the checkout. You will not have to pay US sales tax (and the prices shown will reflect this) however you may have to pay import duties upon receipt of your order.

Delivery to the US from EU boutiques:
Your shipping costs will be calculated at the checkout. You will not have to pay VAT (and the prices shown will reflect this) however you may have to pay import duties upon receipt of your order.

Delivery to the rest of the world from EU or US boutiques:
Your shipping costs will be calculated at the checkout. You will not have to pay VAT or sales tax (and the prices shown will reflect this) however you may have to pay import duties on orders from both the EU and US boutiques upon receipt of your order.

EU deliveries from EU boutiques or US deliveries from US boutiques:
Your shipping costs will be calculated at the checkout. You will pay tax at the local rate (and the prices shown will reflect this) and you will not need to pay any import duties.
If you have any further questions please click here to submit an enquiry and one of our customer services representatives will get back to you. Alternatively you can use the live chat button below (when available online).





Can I make a special request on my order, for example to have an item altered to fit me?
Unfortunately we can't accept special requests on orders at this time.

Will new brands be added to the website, if so, when?
We are always on the lookout for new brands and stores to add to our site, and often conduct surveys to find out what our customers require.

Do you offer a personal shopping service?
Unfortunately we don't offer this service at present.