You may find the answer to your query here. If you have any further queries, please click here to view our Help section.
- Can I cancel, return or exchange my order?
- I have seen an item in one of your stores. Can I order it online?
- Part of my item has broken. Can you send me a replacement?
- How do I know my new item will fit me?
- How do I track the delivery of my order?
- Are you going to have this style again?
- My order is incomplete, when will my remaining items be delivered?
- Do you ship to my country?
- How do I make a purchase on the website?
- How do I know which items are in stock?
- What payment methods does the website accept?
- Is it safe to use my credit card online at farfetch.com?
- How will I know my order has been received?
- How much will I be charged for shipping?
- Will my personal information be kept private?
- How can I expect to receive the goods?
- Are all your brands legitimate?
- Will there be additional duties or taxes payable on my purchase?
- Can I place a special order?
- Will new brands be added to the website, if so, when?
- Do you offer a personal shopping service?
Can I cancel, return or exchange my order?
farfetch.com is happy to accept returns for any reason up to 14 days after the receipt of your order. You have up to 7 days to complete the online returns form within the returns procedure and then a further 7 days to send the goods back to the boutique. This means that the package must reach the originating boutique within 14 days after you have received your order. Please be aware that the parcel can take up to 7 working days to be returned to our boutique or warehouse, unless sent via special delivery.
You have the right to cancel your order for any item purchased from the farfetch.com network, for a full refund.
Please read the information below:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- farfetch.com and its partner sites will not accept returns for any non-faulty items that have been worn and tags removed.
- Upon receipt of an order, if any item has been received with no tags, the customer should notify us by contacting the CUSTOMER SERVICE on the same day if they wish to make a return.
- For lingerie and hosiery returns — for hygiene reasons please ensure that briefs are tried on over your own lingerie — we will not accept returns on lingerie that has been worn or is returned in a soiled condition. We cannot accept returns on hosiery once packs have been opened.
- We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
- Please note that items should be returned in its original packaging and shoes must be returned with the original shoe boxes.
- In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
- Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the US.
This returns policy does not affect your statutory rights.
I have seen an item in one of your stores. Can I order it online?
The stock in our stores and online stores is directly linked and synchronized, so if an item isn’t available online it won’t be available in the shop either.
Part of my item has broken. Can you send me a replacement?
Unfortunately, we can only sell complete items and not parts of them.
How do I know my new item will fit me?
When you are viewing a garment a size help link will appear next to it. By clicking on it you will view a measurement table. Simply cross-check these measurements with your own to ensure you have ordered the correct size. You can always return an item if it doesn’t fit you, subject to our Terms & Conditions.
How do I track the delivery of my order?
You can go to www.ups.com anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
Are you going to have this style again?
If we are expecting to receive new stock, there will be an option to ‘inform me on re-stock’ next to the item. If this doesn’t show next to your desired style it won’t be available again for at least three months.
My order is incomplete, when will my remaining items be delivered?
You can track your order by going to www.ups.com. If you have received an incomplete order, please click here to contact customer services.
Do you ship to my country?
We ship worldwide using UPS.
How do I make a purchase on the website?
Before you start shopping, we recommend that you read our Terms and Conditions. Once you register on our website select the article you wish to purchase, put it in your shopping bag and click "buy". You can then choose the type of payment you wish to use and, once your transaction has taken place, you will receive a confirmation e-mail about the status of your payment and order.
How do I know which items are in stock?
All items shown on the website are in stock unless the words "out of stock" are listed next to the product. Please note that putting an item in your shopping cart does not automatically reserve it for you, and that it can be purchased by another customer while you continue to shop for other items.
What payment methods does the website accept?
You can choose to pay by credit card or debit card on the first page of the site. farfetch.com accepts: Visa, MasterCard and American Express. You can also pay using "PayPal".
Is it safe to use my credit card online at farfetch.com?
At farfetch.com all payments are made using the most advanced technological systems and coding methods. farfetch.com also supplies VeriSign certificates and ATW for you safety.
How will I know my order has been received?
After your purchase has been made you will receive a confirmation e-mail, which doesn’t mean that your order has been accepted by us. The order will be accepted and sent to you once your credit card and address details have been approved and verified.
Can farfetch.com ship to more than one address in a single order?
We only ship one order to one single address. During the shopping process you will be asked to choose one shipping address for your delivery. If you would like to change your shipping address after you have placed your order, please request an address replacement by contacting us.
How much will I be charged for shipping?
Shipping costs will be calculated based on the size, weight and destination of your package. All shipments are processed by UPS, farfetch.com's partner carrier.
Will my personal information be kept private?
We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your personal data without your authorization. For further details check the farfetch.com privacy policy.
How can I expect to receive the goods?
All
orders will be delivered in farfetch.com packages, which will aim to
protect your goods and ensure that they reach you in perfect condition.
Are all your brands legitimate?
All our items are genuine and have been bought directly from the brands by an authorized reseller.
Will there be additional duties or taxes payable on my purchase?
farfetch.com now offers the opportunity to shop from an even wider selection of boutiques, including stores in the United States and Canada in addition to our existing European boutiques. So what does this mean for you, the customer? Depending on your delivery address there may be different taxation rules, meaning you may not need to pay VAT (value added tax) or sales tax.
You can choose to view either US & Canada boutiques or European boutiques or both by using the filters at the top of the product page.
Delivery to the EU from US boutiques:
You will not have to pay US sales tax (and the prices shown will reflect this) however you may have to pay import duties to receive your order. Your shipping costs will be calculated at the checkout, however additional import duties will not be added at this time. These will be payable on delivery of your items.
Delivery to the US from EU boutiques:
You will not have to pay VAT (and the prices shown will reflect this) however you may have to pay import duties to receive your order. Your shipping costs will be calculated at the checkout, however additional import duties will not be added at this time. These will be payable on delivery of your items.
Delivery to the rest of the world from EU or US boutiques:
You will not have to pay VAT or sales tax (and the prices shown will reflect this) however you may have to pay import duties on orders from both the EU and US boutiques to receive your order. Your shipping costs will be calculated at the checkout, however additional import duties will not be added at this time. These will be payable on delivery of your items.
EU deliveries from EU boutiques or US deliveries from US boutiques:
You will pay tax at the local rate (and the prices shown will reflect this) and you will not need to pay any import duties.
We ship worldwide via our carrier UPS, using ground services (Standard) in some countries (delivery within 2-3 days) and Express services in all other countries (next day delivery). If you have any further questions please click here to submit an enquiry, or use the Live Chat button below to chat to one of our Customer Service representatives.
Please note that prices are fixed in the boutique's local currency (UK boutiques have fixed Pound prices while all the others have fixed Euros or Dollars prices). The conversion between these local currencies and the currency you choose to shop in happens automatically on farfetch.com, so you can pay in your preferred currency no matter where you are shopping from.
Can I make a special request on my order, for example to have an item altered to fit me?
Unfortunately we can’t accept special requests on orders at this time.
Will new brands be added to the website, if so, when?
We are always on the lookout for new brands and stores to add to our site, and often conduct surveys to find out what our customers require.
Do you offer a personal shopping service?
Unfortunately we don’t offer this service at present.