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working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

 

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

London

Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.

Bilingual Customer Service Representative (French-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and French
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike
Provide market research and competitor analysis

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and French
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Performance Marketing Manager (Fashion e-commerce)

The Role:

This role is responsible for defining, managing and executing the strategy for paid search and programmatic. You will report directly to the Head of Performance Marketing and execute strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers from around the globe. The successful candidate will be comfortable communicating ideas and change, have experience in managing at least 3-5 direct reports and will enjoy a sense of ownership over performance marketing activities. This role will suit someone who is looking for an exciting growth opportunity in a fast-paced, environment and is looking to make an immediate impact.

This is an ideal chance for a performance marketer to take on client side ownership and managerial responsibilities. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.

Key Responsibilities:

Manage a growing team of PPC and Display executives
Manage the marketing budget and forecast to deliver efficient return on investment
Test new strategies & landing pages for increased traffic, CTR and conversion rate
Work closely with other digital marketing team members to ensure strategies are in line with other channels
Identify opportunity areas for growth and optimization
Test, launch and scale digital lead generation channels such as Facebook, Programmatic Display, Retargeting, CPL Programs, etc...
Communicate learnings and insights learned through campaigns across the company
Manage relationship with vendors, marketing partners, and internal stakeholders
Opportunity to be involved heavily with the recruitment, training and mentoring of future team members

Key Skills and Experience:

Ideally, degree or equivalent Marketing, Advertising or business qualification
Highly competent in mathematics (preferably Grade A in A-level mathematics/equivalent qualification)
5+ years’ experience in online marketing, demand generation role
International marketing experience
Expertise in SEM, programmatic display, retargeting, Facebook ads
Desire to seek new areas/technology/channels for increased customer acquisition
Experience using PPC bid management tools (preferably Adobe Media Optimiser)
Good analytical skills with an advanced knowledge of Excel
Demonstrable interest for e-commerce marketing and the knowledge of other online marketing channels and their interactions with PPC
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

French SEO Executive

The Role:

The role is responsible for a number of daily tasks: writing category, sub-category and designer descriptions for our French site, as well as being involved in ideas and concepts for generating creative content to help SEO. This is an ideal position for post-graduates or junior SEO execs looking to join a creative, fast-growing digital marketing team.

You must have fluent written and spoken French.

Key Responsibilities:

Create SEO category content for the French site
Actively seek out areas of Farfetch that require new content and update the pages
Create metadata for required pages on the French site
Add appropriate metadata to each page through the new CMS
Create and add appropriate H1 tags on pages through the new CMS
Drive additional organic search engine visitors from Google, Yahoo and Bing
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:

Fluent French
Basic understanding of Search Engine Optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
An interest in fashion and e-commerce
Good understanding of Google Analytics and SEO reporting

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Merchandising Intern

The Role:

This role will support the Merchandising team in collating and communicating Merchandising reports, analysis and insight enabling the optimization of online stock and sales.

Key Responsibilities:

Collating performance data from the Merchandising system and presenting the data to the Merchandising team
Providing insight and recommendations to the Merchandising team, looking at ways to increase performance against KPIs
To develop effective and collaborative working relationships within the team

Key Skills and Experience:

Ideally, business related degree or working experience
Strong Excel skills
Some experience of using data to provide insight and recommendations
Ability to complete tasks accurately and on time
Confident, articulate and ability to put forward ideas
Ability to adapt to a constantly evolving work environment
Understanding of and enthusiasm for fashion

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

UX Designer

The Role:

The role sits within the product team and is responsible for creating detailed user experience design sets and providing interaction direction from definition to specification. You will be a creative thinker who can effectively communicate your ideas and collaborate with members of our product management, visual design, editorial and engineering teams.

Key Responsibilities:

Interpret customer needs into effective and thoughtful design solutions
Define and communicate the UX direction using appropriate tools to describe intent. This includes sketches, workflows, wireframes and interaction specifications
Collaborate with product management, visual designers, editors and engineers, advocating for the best design for our customers
Create user-centred designs by considering site analytics, customer feedback and research findings
Design solutions that meet measurable business objectives
Conduct user research, concept testing and usability testing
Bring inspiring ideas and motivation to an energetic and collaborative team

Key Skills and Experience:

Ideally 2+ years of user experience, interaction and/or interface design, with 1+ years of mobile design experience
Proven experience leading user-centred design practices across multifunction disciplines
Proficient in latest design tools (InDesign, Illustrator, Photoshop, Fireworks, OminGraffle)
Deep understanding of leading UI and mobile technologies (HTML 5, CSS3, JQuery, JavaScript, iOS, Android)
Experience developing prototypes (paper, Axure, Balsamiq, HTML)
Experience working in fashion, e-commerce or a digital creative agency
Excellent communication skills
Able and willing to travel when necessary to offices in London, São Paulo, Los Angeles or New York

Your Application:
To apply, please send your CV to careersUK@farfetch.com.
All applications should be accompanied with a portfolio that demonstrates problem solving in the various phases of user-centred design

Head of HR UK

The Role:

The role is responsible for leading and delivering the UK HR strategy in line with Farfetch's global business plan.
The Head of HR supports the people management functions that reinforce the business culture. These areas include employee relations, learning & development, compensation and benefits, reward, professional growth, communications and performance management. The role will also assist in the development and formulation of policies, procedures and practices to support the operational needs.
The role is based in our London office consisting of 120 permanent employees (and growing rapidly). The Head of HR will be responsible for directly managing and overseeing a team of 4-5.

Key Responsibilities:

In conjunction with the HR Director, lead and direct the UK Human Resource team to deliver a comprehensive HR service to the business
Provide coaching and guidance to all UK managers and employees on day-to-day HR related issues
Ensure Farfetch operates in line with all current UK employment legislation
Implement guidelines, policies, and procedures in line with the company direction
Manage employee relations, absence, disciplinaries, grievances and employment records
Learning and development: Implement the L&D agenda; identify areas that need attention and improvement
Performance Management system - ensuring all staff receive quality appraisals, and that training needs are identified
Measure employee satisfaction and identify areas that require improvement
Contribute and oversee the in-house recruitment function
Manage UK HR budgets and regular reporting tools
Oversee administrative activities including payroll, benefits and HR systems
Managing priorities between proactive and reactive workload

Key Skills and Experience:

CIPD qualified or equivalent
Ideally, minimum 10 years+ experience either working in a high-growth e-commerce/online company OR HR Business Partner level in an established global tech/fashion company
Strong understanding of UK employment law
Extensive experience within learning & development and planning/delivering structured training programs
Ability to build rapport and relationships, with specific experience gaining the buy-in of senior management and stakeholders
Excellent communication skills
Confident managing HR and advising managers on all aspects of people management and development
Ability to represent the Human Resource function as part of the bigger business picture
Team management, leadership, coaching and mentoring skills
Experience of working as part of an International team and with multiple territories would be a distinct advantage

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive - Chinese

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Chinese market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/cn/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Chinese
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Baidu
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Baidu organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in China
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Japanese

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Japanese market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer. Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/jp/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Japanese
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Google and Yahoo JP
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google and Yahoo JP organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Japan
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Russian

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Russian market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/ru/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Russian
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Yandex for organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency
Advanced understanding of Yandex search engine

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Bilingual Customer Service Representative (Chinese-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Mandarin
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Mandarin
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Customer Service Representatives

The company:

Farfetch is an innovative e-commerce company that brings the world’s best independent fashion boutiques to an international audience. We are constantly looking for world-class people to take on challenging roles that will help us to fulfil our potential – and you to fulfil yours.

Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe and North America, offices in London, New York, LA, Guimarães and São Paulo, and a team of 400 talented people.

We want brilliant candidates who combine a passion for e-commerce with a strong group ethic. In return, we offer successful candidates a dynamic workplace and the opportunity to turn a young company into a leading global player.

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone)
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Freelance German Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into German for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into German
Translating content for the German website

Key Skills and Experience:
Essential

Fluency in German (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Freelance Korean Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into Korean for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into Korean
Translating content for the Korean website

Key Skills and Experience:
Essential

Fluency in Korean (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Korean Site Manager

The Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated country manager to support the international localization for Korean-speaking regions.

The role is responsible for leading and executing the international strategy into the Korean market for the ecommerce business through site localization and demand generation. You will support the product and site development strategy whilst working closely with marketing teams to align brand strategy. You will work closely with the Digital Marketing Director to successfully deliver the ecommerce strategy and develop the recommendations for marketing based on commercial objectives to ultimately drive traffic and conversions. You will represent the local market and execute the strategies set forth by the business.

The role will suit someone who is seeking a hands-on role and an exciting growth opportunity in a fast-paced, start-up environment, looking to make an immediate impact.

Key Responsibilities:

Manage and deliver the international localization strategy to successfully drive demand and ultimately drive revenue
Liase with technical and development teams throughout site development to brief requirements and ensure project stays on track
Ensure that agreed project deliverables meet the defined levels of quality, timescales and budget constraints
Work with in-house translation teams to ensure all copy and product translations are accurate and on brand and be an escalation point for any issues. 
Provide the necessary translations for editorial and site content
Provide necessary market research and insights into the overall market and competitor analysis
Forecast, planning and budget management to ensure all metrics and KPIs are successfully defined and delivered.
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates.
Analyse onsite customer behaviour and customer journey to propose and implement improvements for site functionality and customer journey. Ensure ongoing usability and website testing to ensure effective evolution of site design, content and functionality
Work closely with brand, marketing and editorial teams to ensure alignment of the brand is preserved and marketing tactics are executed accordingly
Identify specific strategies and tactics for the market and execute them, either working with in house teams or local agencies
Support the digital marketing team to provide insights, translations and execution to drive sales growth across Affiliates, SEO, PPC, Social Media and email sales channels
Execute digital marketing channels when appropriate

Key Skills and Experience:

Demonstrate expertise on the local market and use this knowledge to drive key business decisions
Native Korean speaker with excellent written and verbal English
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem solving skills with an advanced knowledge of Excel
Commercially focused and driven with the ability to work towards metrics and manage budgets
Demonstrable passion for ecommerce marketing with ideally 3+ years working in online/digital marketing
Flexible, approachable attitude who wants to get involved in all aspects of ecommerce
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Self-driven and comfortable ‘rolling up sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Content Supervisor – Spanish

The Role:

The role is responsible for translating all areas of the Farfetch website into Spanish as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into Spanish
Supervising the Spanish content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme.
Working with the Country Site Manager to ensure content is kept at the necessary high level.
Acting as a sub-editor for the Spanish website

Key Skills and Experience:

Fluency in Spanish (native level)
Comfortable with digital work on an in-house CMS
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style
A good writing style that is accurate and adaptable, with an impeccable use of grammar
An understanding of garment and accessory construction in both English and the target language.
The ability to work in an independent, assured manner.
The ability to work quickly and to agreed daily targets and deadlines
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Spanish Bilingual Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into Spanish for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into Spanish
Translating content for the Spanish website

Key Skills and Experience:
Essential

Fluency in Spanish (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Spanish Site Manager

The Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated country manager to support the international localization for Spanish-speaking regions.

The role is responsible for leading and executing the international strategy into the Spanish market for the ecommerce business through site localization and demand generation. You will support the product and site development strategy whilst working closely with marketing teams to align brand strategy. You will work closely with the Digital Marketing Director to successfully deliver the ecommerce strategy and develop the recommendations for marketing based on commercial objectives to ultimately drive traffic and conversions. You will represent the local market and execute the strategies set forth by the business.

The role will suit someone who is seeking a hands-on role and an exciting growth opportunity in a fast-paced, start-up environment, looking to make an immediate impact.

Key Responsibilities:

Manage and deliver the international localization strategy to successfully drive demand and ultimately drive revenue
Liase with technical and development teams throughout site development to brief requirements and ensure project stays on track
Ensure that agreed project deliverables meet the defined levels of quality, timescales and budget constraints
Work with in-house translation teams to ensure all copy and product translations are accurate and on brand and be an escalation point for any issues. 
Provide the necessary translations for editorial and site content
Provide necessary market research and insights into the overall market and competitor analysis
Forecast, planning and budget management to ensure all metrics and KPIs are successfully defined and delivered.
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates.
Analyse onsite customer behaviour and customer journey to propose and implement improvements for site functionality and customer journey. Ensure ongoing usability and website testing to ensure effective evolution of site design, content and functionality
Work closely with brand, marketing and editorial teams to ensure alignment of the brand is preserved and marketing tactics are executed accordingly
Identify specific strategies and tactics for the market and execute them, either working with in house teams or local agencies
Support the digital marketing team to provide insights, translations and execution to drive sales growth across Affiliates, SEO, PPC, Social Media and email sales channels
Execute digital marketing channels when appropriate

Key Skills and Experience:

Demonstrate expertise on the local market and use this knowledge to drive key business decisions
Native Spanish speaker with excellent written and verbal English
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem solving skills with an advanced knowledge of Excel
Commercially focused and driven with the ability to work towards metrics and manage budgets
Demonstrable passion for ecommerce marketing with ideally 3+ years working in online/digital marketing
Flexible, approachable attitude who wants to get involved in all aspects of ecommerce
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Self-driven and comfortable ‘rolling up sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Midweight Web Designer / User Interface

The Role:

The role is responsible for a variety of design projects across the business involving all aspects of digital. You will work closely with the Senior Digital Designer and report to the Head of UX and Digital Design. These is a great opportunity for a passionate Digital Designer and User interface to develop their skills and help continue to evolve Farfetch.

You will display a willingness to expand on existing skills, have a driving ambition to ensure that every asset you create is of the highest creative standards and you will actively champion the Farfetch brand guidelines and values. A creative background on UI and Ux with a strong knowledge of digital design is essential and agency experience is strongly preferred.

Key Responsibilities:

Creative output and design processes
Proactively push the level of quality in both thinking and execution
Assisting with the optimisation of multi-market PPC campaigns to agreed campaign /profitability targets
Hands-on design - create and design assets/visual content for the Farfetch website and mobile apps
Design and develop online content including homepages and website features
Support the design and UX team to improve the website and design new features
Work cohesively with other departments (i.e., marketing, editorial, product) to execute projects; keeping to deadlines

Key Skills and Experience:

Ideally, 3+ year’s experience
Confidence in the creation and maintenance of responsive Web Design systems
Experience in a similar role within a digital agency/creative studio environment
Experience of working on mobile sites/apps projects
Proven experience of working on e-commerce projects
Ability to work under pressure and prioritise in a fast-paced environment
Expert knowledge of Adobe Creative Suite
Knowledge of frontend skills – HTML / CSS
Fundamental understanding of typography and composition
Ability to self-manage from concept to creation
Ability to work on multiple projects to tight deadlines
Understanding User Interface and UX principles
Desire to learn new technologies

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Display Executive

The Role:

The role is responsible for executing display performance marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers. You will be a good communicator and a strong people manager, you will also be a thought leader and hugely passionate about all things digital. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact.

Key Responsibilities:

Manage existing display campaigns in retargeting & acquisition, as well as build new performance display campaigns to drive traffic & conversions
Take ownership of all performance display management by developing and implementing a display roadmap & strategy structured around maintaining and scaling current CPC activity, and testing new display opportunities
Monitor display pixels & be fully responsible for any necessary tech & design requirements.
Analyse all display activities, purchasing patterns and website traffic to understand the detailed performance and effectiveness of each campaign
Manage all weekly campaign optimizations to achieve efficiency & scale
Manage all tracking & trafficking solutions
Scale our efforts in RTB, Facebook Advertising, Mobile advertising & Exchange buys, as well as maintaining current retargeting activities
Research new developments within the display channel and manage these into an extensive testing plan, focusing & prioritizing scalable and international opportunities
Work closely with the Partnerships Executive to implement CPC bidding activity for Polyvore, and manage reporting & optimization
Assist with all other marketing projects as necessary

Key Skills and Experience:

Ideally, 2-3 year’s experience in-house or at a digital agency
Demonstrable passion for e-commerce marketing and display
Proven track record of running successful & efficient display campaigns (including international campaigns)
Excellent analytic and problem solving skills with an intermediate/advanced knowledge of Excel
Excellent verbal and written communication skills
Confident in Google Analytics & knowledge of adserving
Previous experience with Mobile advertising, Criteo, GDN & RTB partnerships.
Passion for consumers and strong relationship building skills
Demonstrable interest for e-commerce marketing and the knowledge of other online marketing channels and their interactions with display
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets
Ability to work to deadlines in a fast-paced environment
An understanding of fashion and luxury fashion brands
Experience with Attribution is a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Bilingual Customer Service Representative (Japanese-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Japanese
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Japanese
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Russian Site Manager

The Role:

The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Russian) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

New York

Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.

Director of Public Relations, Farfetch North America

Based in New York City and reporting to the Senior Vice President of Brand and Business Development, the Director of Public Relations, North America will be part of the management team for this fast-growing, luxury e-commerce business.
He/she will be responsible for developing Farfetch marketing and communication strategies; establishing and implementing short-range and long-range goals and objectives for New York and regional markets, including events, brand awareness and press outreach.
The Director of Public Relations will be expected to identify and assess ongoing marketing opportunities as they arise, and manage corporate press collateral materials to ensure brand consistency and messaging. In addition he/she will work in alignment with the communications unit in London.

Key Responsibilities:
Assist Senior Vice President of Brand Development in executing strategic publicity campaigns for Farfetch:

Help conceptualize, organize, and execute PR strategies and high impact PR programs
Ability to pitch and coordinate national and regional print, online and broadcast placements
Experience in writing and pitching fashion and accessories trend stories
Experience in pitching designer and brand profiles
Draft press materials including: tip sheets, bios, press releases, style alerts
Create & maintain media pitch grids
Communicating with our PR agencies via email, bi-weekly conference calls & meetings



Assist Senior Vice President in coordinating and executing events for Farfetch:

Oversee marketing coordinator maintaining RSVP & press lists
Draft press materials
Influencer outreach
Staff guest & media check in
Escort press through events
Book photographer & crews
Pitch & following up with media to attend & cover events.



Participate in Professional Development opportunities:

Network with PR professionals and media
Attend networking industry events
Share reports on media news, digital advances, and publications (trade & consumer)
Contribute innovative & creative ideas to company brainstorms
Other duties and projects as assigned by senior management



Key Skills and Experience:

Applicable agency and/or brand experience.
Minimum 6-10 years PR experience working with fashion and/or accessories brands.
Proven track record and successful event management experience preferred.
Strong business acumen including strategic, analytical, and problem-solving skills.
Strong written and verbal communication skills; editorial and press release writing experience is essential.
Strong interpersonal and relationship building skills to develop contacts, client, and industry relations.
Must be highly organized with the ability to coordinate multiple projects and experience managing budgets.
Strong project management and time management skills. Ability to meet tight deadlines.
Computer literacy a must in Word, Excel, Google Docs, Illustrator, and experience with email newsletter programs such as Constant Contact.

Your Application:
To apply, please send your CV to careers.us@farfetch.com.

Client Service Executive

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.

You will provide expert advice and give the highest level of customised service possible to individual clients.´

You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals.

Key Responsibilities:

Develop the Farfetch client base and nurture existing clients
Provide advanced knowledge of products, trends and a professional service to our VIP clients
Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
Ensure sales targets and customer service KPIs are met
Work closely with the PR and marketing teams
Work in partnership with key boutiques

Key Skills and Experience:

Black book with a substantial list of live clients
Digitally aware and savvy
Extensive knowledge of current trends and designers
Ability to deliver financial targets
Ability to exceed client expectations
Confident, articulate and a self-starter
Ability to work under pressure and manage time efficiently
High level of written and verbal communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Portugal

There are two Farfetch offices located in northern Portugal:


Guimarães - a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.

Porto - hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Junior Business Intelligence Data Analyst

Have you been searching for a great professional development opportunity in the Business Intelligence field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Junior BI Data Analyst to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

To be developed within our Business Intelligence Team, this role requires a strategic business thinker able to analyze vast amounts of data concerning customer segments, stock inventory, user journey and operations with the goal of improving the customer experience, increasing site conversion and overall business performance.

Key Responsibilities:

Support ad-hoc analytical needs. Work with stakeholders to obtain a better business understanding and work towards business goals.
Develop custom reporting via SQL and other BI tools to provide valuable information to stakeholders and leadership. Add value to requests from business leaders and build a reporting logic that will produce analytical measures to tell the story of what is happening in the business.
Responsible for ensuring high quality of standards and accurate data. Work with the development team to scope out and implement new reports or tools.
Pull data from databases for own use or business owner use.
Manage data manipulation and provide scheduled reports.

Key Skills and Experience:

Excellent strategic thinking and analytical skills.
Excellent communication and presentation skills, both verbal and written.
Ability to work across different departments, scoping out needs and translating into output that makes sense.
Strong Excel and SQL skills.
Solid Math and Statistics background.
Excellent English language, both written and spoken.
Experience in a commercial role preferably within an Internet or retail/consumer products business or management consulting is also considered a plus.
Autonomous, tech-savvy person with a MacGyver attitude.

Your Application:

Account Manager (German and Spanish Speaker)

Have you been searching for a great professional development opportunity in the Business Intelligence field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Account Manager to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results;
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
Review monthly boutique performance and Farfetch profitability;
Conduct regular business reviews internally and with boutiques;
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
Outstanding skills in sales/negotiation techniques and strong analytical ability;
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace;
Excellent sense of prioritization and timing;
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information;
Articulate communication both verbal and written;
Fluency both written and verbal in at least two languages, English being essential and German and Spanish is mandatory;
Previous international work experiences a plus.

Your Application:

Business Management Assistant

Have you been searching for a great professional development opportunity in the Business Intelligence field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Business Management Assistant to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Business Manager, you will be responsible for extracting, manipulating and analyzing data (I.e. Commercial/Sales/Merchandising KPIs) and follow up with internal audience. You also have to manage and follow through on department data reporting needs with speed and effective result, in Liaison with Business Management team.

Key Responsibilities:

Assisting geopricing management, liaising with Business Manager;
Assisting/Validating new/updated reports, liaising with Business Intelligence;
Extracting, manipulating and analyzing merchandising data, liaising with merchandising team;
Assisting/validating performance KPIs as well as Incentives/Penalties, liaising with Operations and Account Management;
Assisting/Validating chargebacks, liaising with Finance Team;
Assisting in production management/new processes implementation, in liaison with Production and Account Management.

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles;
Management/Math/IT degree is a plus;
Ability to multi-task and shift focus as required, with an excellent sense of prioritization and timing;
Must be organized, detail-oriented and proactive, with an aptitude for process optimization;
Proficient user of MS Office Excel;
Fluency in English.

Your Application:

Systems Administrator

Have you been searching for a great professional development opportunity in the Business Intelligence field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Systems Administrator to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will be responsible for the performance, integrity and security of all environments that support our production/live services and our daily development tasks.

Key Responsibilities:

Provisioning of new servers/environments;
Deploy new services/apps;
Guarantee that all environments/servers/services are being monitored;
Conduct periodic auditing for services availability, backups and security;
Guarantee that servers/services are up-to-date in terms of patching;
Keep processes well documented and make sure the team is aware of them;
Improve application life cycle processes (deploys, builds, automated tests, etc);
Contribute to planning and maintenance of infrastructures for live services and labs environments.

Key Skills and Experience:

Administration of Windows Server 2008 or superior, IIS 7.0 or superior, .NET Web sites and Linux Server;
Active Directory deploy, maintenance and security;
Problem Solving and experience working closely with development teams;
Experience working with SQL Server 2008 or superior;
Experience working with Elastic Search and MongoDB;
Knowledge about storage and virtualization;
Fluency in English.

Your Application:

Scrum Master

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Scrum Master to join our team. We offer to successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our community now includes more than 300 independent boutiques across Europe, North and South America, and Asia. Farfetch offices are located in London, Oporto, Guimarães, New York, LA and São Paulo, and our team is now composed of more than 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us to fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our technology team, working as Scrum Master for multiple development teams and as Agile Project Manager for complex projects spanning different teams and several sprints.

Key Responsibilities:

Act as Scrum master for multiple scrum teams with a focus on guiding the teams towards improving the way they work acting as a servant-leader.
Foster Team self-organization.
Facilitate scrum Ceremonies and nurtures scrum Artefacts
Work closely with the product owner with keeping the backlog groomed and writing good user stories.
Work with other SMs on cross-team features management.
Reach out to the larger company network for impediment removal.
Foster better communication between the scrum actors.
Act as an Agile project manager when necessary. Take responsibility for managing dependencies between our team and third parties or between scrum teams.
Actively contribute to the adoption and improvement of Agile in the company, including being a trainee on internal workshops.

Key Skills and Experience:

Minimum of 1 year experience working as a Scrum Master in development teams;
Certified Scrum Master certification is required;
Relevant previous experience on Project Management, being PMI-ACP certified is a plus;
Excellent interpersonal, communication, and organizational skills are absolutely required: motivator, emotions director, rule breaker, humble leader and success maker;
Be a great team player, enthusiastic and able to achieve consensus and mitigate conflicts;
Excellent English skills (written and spoken).

Your Application:

Test Automation Engineer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Test Automation Engineer join the team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

To integrate our Software Quality Assurance team we are looking for Test Automation Engineers, aiming for high quality standards on the software developed by the team.

Key Responsibilities:

Review of software requirements.
Review of technical specification documentation.
Specification of test scenarios and test cases (both functional and non-functional).
Design and implementation of test automation.
Execution of tests (both manual and automated).
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience in test automation with Selenium, Visual Studio or any other test automation tools.
Experience working in Agile environments with SCRUM methodologies.
Skills in an object orientated language like C# (or Java).
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:

Fraud Analyst/Customer Service

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Fraud Analyst/Customer Service to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Fraud & Payments Manager, you will be responsible for the interaction with the customers within the fraud department, assuring that all communications regarding fraudulent checks are done in a customer friendly way without harming the customers’ integrity.

Key Responsibilities:

Assure that all customers get the best possible service when a customer details check is necessary;
Continuous procurement of the best ways to deal with the customers and the awareness of online fraud;
Review and work proactively on new procedures and methods that overcome the need of documents request, where the PCI DSS rules are applied;
Work with all departments on the procedures revision in order to achieve a better work interaction between the Operations, Customer Service and Account Management departments;
Assure that all the daily orders are reviewed and treated within the company service level agreement;
Work proactively on the KPIs targets aiming better results.

Key Skills and Experience:

Working experience in Customer Service is a plus;
Fluent in English and in one of the following languages: Russian, Japanese, Mandarin or Italian;
Working knowledge on fraud and/or payments area is a plus;
Customer oriented and very good communications skills;
Proactive and never give up attitude when solving problems;
Availability do work on the weekends and in different shifts;
Capable of interacting with all the team members and share new ideas.

Your Application:

Quality Assurance Software Tester

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Quality Assurance Software Testers to join the team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

To integrate our Software Quality Assurance team we are looking for Quality Assurance Software Engineers, aiming for high quality standards on the software developed by the team.

The Role:

To integrate our Software Quality Assurance team we are looking for Quality Assurance Software Tester, aiming for high quality standards on the software developed by the team.

Key Responsibilities:

Review of software requirements.
Specification of test scenarios and test cases
Execution of tests
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience working in Agile environments with SCRUM methodologies.
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:

Freelance Stylists

Have you been searching for a great professional opportunity in the Fashion world, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Freelance Stylists to join the team.
We offer successful candidates a dynamic, fun, challenging and multicultural workplace in our production studios in Guimarães, and free transportation if live to/from office if you live in the greater metropolitan area of Porto.

The Company

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The freelance stylist is responsible for preparing & shooting outfit rails each day, as well as achieving daily targets. You will work closely with the team to develop the Farfetch visual aesthetic, image quality and productivity. You will report into the styling manager and support the efficient running of the studio.

Key Responsibilities:

Daily preparation and styling of shoot-ready outfits
Update the Farfetch style guides to reflect any visual changes made throughout the season
Outfit approval from styling manager
Adhere to process for efficiency while maintaining quality
Attend daily Kaizen meeting with the stylists to feed back any styling issues
Review imagery after each shoot
Ensure all brands are researched prior to being shot; outline their heritage and aesthetic for the styling team

Key Skills and Experience:

Excellent Ideally, 3-4 years' experience as a stylist, either in-house or as a freelancer
Portfolio of creative work
Ability to work well under pressure in a fast-paced environment
Ability to make quick decisions
Flexible and self-motivated
Thorough catwalk and brand knowledge

Supply Operations Analyst

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Supply Operations Analyst to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to Supply Operations Manager, the Supply Operations Analyst will be responsible for the data analysis for the Supply Operations Team and giving daily status updates on KPI’s, daily reports, and resolution of daily issues.

Key Responsibilities:

Manage and controls the supply KPI’s to achieve business goals;
Work Closely with the Operations Team to achieve the desired Boutiques Service Level (SLA’s);
Manage daily processes with impact on KPI’s;
Provide training/consulting on Supply new reports or metrics to the Account Management and other departments;
Be the liaising point between Supply and BI team requesting new identified business metrics and automated reports.

Key Skills and Experience:

Proactive with strong analytical and problem solving skills;
Good communication skills;
Process oriented with the ability to identify solutions to problems and opportunities by analyzing data;
Results driven and resilient;
Fluency in English is essential, other language is a plus;
Excellent Excel and SQL skills;
Retail, ecommerce or technology experience is a plus.

Your Application:

Partner Services (Japanese Speaker)

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Partner Services to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is growing rapidly and is present in the UK (head-office), Portugal, US and Brazil, working together with boutiques from over 25 countries. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our European boutique partnerships. You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. There will also be significant contact with other teams such as Customer Service, Finance, Production & Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result; er);
Ranging from Production/Logistics/Photography (administrative and courier);
Answer queries from partners liaising with relevant teams for resolution;
Order management working with Customer Service, Courier or Operations teams;
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others;
Liaison with Customer Service team in order to optimize customer satisfaction;
Seasonal activities such as markdown implementation and site stock clean ups;
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes.

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment;
Ability to multi-task and shift focus as required, with an excellent sense of prioritization and timing;
Must be organized, detail-oriented and proactive, with an aptitude for process optimization;
Strong inter-personal skills and articulate both in verbal and written communication;
Proficient user of IT systems, both customer service specific and MS Office;
Fluency in English and Japanese.

Your Application:

Account Manager (French Speaker)

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential and French is also mandatory. Previous international work experiences a plus

Your Application:

Senior .NET Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Senior .NET Software Developers to join the team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

We are looking for Senior .NET Software Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

Develop software applications for backoffice or website infrastrutures;
Stay up to speed with all backend and web technologies, software architecture principles and design patterns.
Knowledge on performance and security topics
Understanding of the full development lifecycle with emphasis on software quality processes.
Actively participate in the training and building skills of junior developers;

What You Need For This Position:

Minimum of 5 years of experience with Microsoft development tools and programming languages;
Experience in object oriented languages (C#, VB.NET or Java);
Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks;
Knowledge of SQL language and experience using relational databases with preference for SQL Server. Experience in NoSQL database a plus;
Experience in SOA architecture
Previous experience working with SCRUM methodologies a plus;
Excellent teamwork and communication skills;
Problem solving and proactive attitude.

Your Application:

LA

Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.

Partner Services

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our North American boutique partnerships across United States and Canada.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production, and Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result
Ranging from Production/Logistics/Photography (administrative and courier)
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
Liaison with Customer Service team in order to optimize customer satisfaction
Seasonal activities such as markdown implementation and site stock clean ups
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Must be organized, detail-oriented and proactive, with an aptitude for process optimization
Strong inter-personal skills and articulate both in verbal and written communication
Proficient user of IT systems, both customer service specific and MS Office

Manager of Account Management and Partner Services

The Role:

This role is responsible for managing, optimizing and driving the sales and operational performance of our North American boutique partnerships. This role is accountable for driving business results in the form of revenue and profitability growth in addition to providing amazing client/partner services to our boutiques. This role will have 4-6 direct reports and oversee the management, coaching, and development of our Account Management and Partner Services teams (total of 8-10 team members).

These teams partner closely with cross-functional partners (business development, merchandising, store operations, studio operations, and customer service) to ensure flawless execution and coordination of company policies and initiatives. Members of this team are responsible for the ongoing success of our specialty stores, driving optimization projects, analyzing opportunities to grow and expand the business through a long-term relationship with Farfetch.

Key Responsibilities:
Account Management – Focus on business strategy and planning

Manage each boutique through strategic planning, forecasting, and tactics, turning knowledge into focused action.
Actively manage and coordinate seasonal product deliveries to capitalize on revenue/profitability opportunities by working closely with Merchandising and Business Development.
Plan and coordinate in-season activities with boutiques like promotions/markdowns/furthers to drive revenue and align with global directives
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Continue to build strong commercial/business relationships with new and existing partners

Partner Services – Focus on service and execution

Organize operational workflow and process improvement to provide superior service (time and quality) to boutiques and direct customers
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met (customer service queries, order management, and product queries)
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.

Key Skills and Experience:

5+ years of work experience in a client/vendor/customer service/retail store function with a track record of driving business results and improving operational efficiency
2+ years of people management with track record of building strong teams
Retail e-commerce experience and knowledge is preferred
Bachelor's Degree required
Ability to manage and work effectively within cross-functional and matrix relationships
Excellent organizational, interpersonal, and verbal/written communication skills
Strong analytical skills and strategic insight to build business cases for growth
Highly analytical with strong project management and problem-solving skills
Ability to work closely with specialty store owners, product management teams, and internal customers to identify and meet their needs

Styling Manager

The Role:

Farfetch is enterprising in its vast and unique fashion proposition. It is therefore essential that the product imagery is reflective of our USP and is a key driver in raising the fashion credibility of the site. In order to achieve this the US Styling Manager will be a pivotal driving force; working in conjunction with the Global Head of Styling to consistently elevate the style content of the images and produce inspirational ‘market leader’ product shots.

Key Responsibilities:

Working in conjunction with the Global Head of Styling to define an aspirational vision for the product imagery along with a process that enables its execution within the Farfetch LA studios
Using the companies favoured operational methodology proactively work with the Production Manager (LA) to adapt the production process to allow for quality whilst ensuring efficiency is maintained.
Recruit, where necessary, and develop the in-house and freelance styling team; coaching and supporting them to continuously improve and produce consistently on-brand luxe imagery.
Play a pivotal role within the recruitment and development of the US fashion photography team, ensuring their direction and attitude is on brand and allows for the production of high quality imagery.
Manage the US styling ‘toolkit’ budget ensuring that the team has the right mix of seasonal basics and ensuring there is cohesion between the Portuguese and US toolkit.
Develop relationships with US boutiques in order to facilitate the competitive purchasing of toolkit items.
Develop relationships with key model agencies in order to continuous drive our model proposition whilst managing the model budget.
Ensure team KPI’s and targets are established and met.
Other projects as assigned.

Key Skills and Experience:

Ambitious and driven with an impeccable work ethic
Extensive and detailed knowledge of trends, designers and brands
4-8 years proven styling experience within editorial/ecom
Strong managerial experience with a confident, authoritative presence capable of building and driving a team of stylists and guiding them towards excellence.
Proactive approach to driving changes within limited time frames
Sound photography knowledge to ensure guidelines are correctly and efficiently executed.
Excellent organizational skills with the ability to work under pressure and re-prioritize according to business requirements.
Strong negotiating skills and experience dealing with talent agencies.
Ideally previous ecommerce experience within fashion retail- ideally focussed In the luxury market.

Customer Service Representative- Seasonal

The Role:

This position offers full time seasonal employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail, and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and chat.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

Customer Service Representative- Bi-lingual (Mandarin/English)

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online through farfetch.com. We now have over 300 boutiques across North America, Europe, and Brazil and are truly a global company with over 350 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include The Webster, Tootsies, and Capitol in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and phone in both the English and Mandarin languages.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Must be fluent in both Mandarin and English.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

IT Support Officer

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

The role is responsible for supporting the US offices (approx. 60 users in LA and NY) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key Skills and Experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
Proficient in internet-related applications such as e-mail clients, FTP clients and web browsers
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent teamwork and communication skills

Fraud Analyst

The Role:

This position offers full time employment in an exciting and fast-paced fashion company. We are looking for someone with strong organizational and communication skills. Attention to detail, multi-tasking, and investigation skills are a must!
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team.

Key Responsibilities:

Fraud

Monitor and review customer account information and transactional data for suspicious activity and possible fraud.
Monitor fraud systems to recognize system activity patterns that may relate to fraudulent activity.
Investigate customer orders for not-so-obvious activity patterns.
Analyze fraud trends throughout the industry and specifically at Farfetch.
Daily contact with customers to verify order details when fraudulent activity is suspected.
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Order Processing

Handle refunds and special payments to customers for cancellations, returns or other special circumstances.
Monitor systems and processes for fast and smooth speed of order fulfillment.
Assist Account Managers in answering order questions from partner boutiques.
Assist Customer Service in order cancellations or address changes.

Key Skills and Experience:

Bachelor’s Degree is preferred.
Should possess a minimum of 2-3 years of related experience with electronic payment fraud, risk operations, chargebacks, credit card regulations, or logistics.
Previous customer service experience in the e-commerce industry is ideal.
The ability to work independently while working on multiple projects.
Flexibility in schedule. Must be available to work possible weekends/holidays and as late as 10pm.
Highly detail oriented with strong analytical and problem solving skills.
Must have the ability to effectively communicate amongst all levels of the organization via phone and email.
Must have a positive attitude and be a great team player!

Photographer

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with over 400 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Kirna Zabete, the Webster, L'Eclaireur, and Brown's.

The Role:

Farfetch.com seeks a photographer to shoot high-volume online catalog. We are looking for self-motivated candidates with the following qualifications:

Excellent organizational and follow-up skills with attention to detail in a fast-paced environment.
Efficient with time management and deadlines.
Excellent verbal and written communication skills.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments.
Ability to collaborate with others and take direction.
Positive team player.
Interest and experience in fashion photography.

Key Skills and Experience:

Experience directing models a must.
Photo editing experience is preferred.
Experience with strobe lights, light meters, Pocket Wizards, and Canon systems.
Experience with tethered shooting.
Ability to troubleshoot lighting and software issues.
Image processing with Adobe programs.
Must be proficient with PC, Adobe Software.
Organizational skills a must.

Courier Specialist

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Courier/Shipping Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.

Key Responsibilities:

Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
Maintaining strong relations with the transport providers and keeping track of any service delays globally that will impact pick-ups/deliveries
Collaborate with the global Courier team to ensure that transport KPIs are met
Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
Support the global operations team with special projects and share best practices to drive overall team performance
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Requirements:

Bachelor Degree preferred
Experience with transportation/courier companies across borders, particularly with express shipments, is a must
International commerce knowledge including customs procedures, regulations and documentation involved required
Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
Proactive and resilient when it comes to solving problems
Customer oriented mindset
Ability to work under pressure and deliver on time
Strong communication and teamwork skills

Account Manager

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results. In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results.
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Manage each boutique through strategic planning and tactics, turning knowledge into focused action.
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team.
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
Review monthly boutique performance and Farfetch profitability.
Conduct regular business reviews internally and with boutiques.
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met.

Key Skills and Experience:

Minimum of 3-4 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus.
Ability to easily build relationships with the different players of the business.
Outstanding skills in sales/negotiation techniques and strong analytical ability.
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace.
Excellent sense of prioritization and timing.
Needs to be at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information.
BS or BA degree, or equivalent experience required.
Travel 15-20% of the time, both local and domestic.
Articulate communication both verbal and written.

Quality Control Specialist

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an e-commerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. Farfetch handles everything from online marketing, photography, editing, payment processing, and customer service to help make their physical store a success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US, as well as L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Quality Control Specialist will be responsible for the quality of photo images with the goal of supporting and improving the Farfetch quality standard. This individual will conduct daily quality audits on all of the photographers’ product images while also constructively raising any issues that hinder Farfetch's standard of quality. The position requires collaboration with the Styling, Photography and Photo Editing departments in the local and global teams.

Key Responsibilities:

Monitor quality of imagery with urgency and acute attention to detail while product remains in the production process
Audit all of the photo images, referencing the Farfetch quality control guide
Be knowledgeable in a wide variety of product (watches, apparel, footwear, jewelry, eyewear, handbags, etc.)
Define and manage the re-shoot process with the Mizusumashi (water spider) for photo images that do not pass the Farfetch quality standard
Take initiative and collaborate with stylists, photographers and photo editors to improve the quality of imagery across all studios (model, floating and stills)
Work with the global Quality Control team to redefine measures of quality
Create and maintain an upbeat atmosphere in the studios that is conducive to high productivity

Key Skills and Experience:

Extreme attention to detail
Works well with a team
Self-starter, ability to work with little or no supervision
Flexible schedule
Ability to maintain a calm and composed temperament under pressure
Ability to make quick on the spot decisions
Ability to provide constructive criticism
Strong interpersonal/people skills
Excellent verbal and written communication skills
Flexible ‘can-do’, up-beat attitude
Fashion Styling, photography or photo editing experience a must
E-commerce experience a must

São Paulo

Found in a remodeled historical house, Farfetch’s office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.

Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience::

High school completed;
Previous experience with customer service by phone. (mandatory);
Experience in assistance by Chat will be a differential;
Excellent communication skills in Portuguese (written and spoken);
Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
Availability of time;
Enjoy working in team contributing with new ideas.

Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

Support the financial control activities
Relate with other areas in the company

Key Skills and Experience:

Basic tax knowledge (ICMS, Pis and Cofins);
Previous experience with tax invoices - DANFE

Type of contract: Temporary

Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
Excel intermediate knowledge (pivot table and PROCV)
Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
Graduated or attending College/Technical course in Logistics or related fields