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working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

 

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

London

Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.

Bilingual Customer Service Representative (French-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and French
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike
Provide market research and competitor analysis

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and French
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

PPC Manager

The Role:

The role is responsible for defining, managing and executing the strategy for paid search with the ultimate goal of increasing traffic and revenue. The successful candidate will be comfortable communicating ideas and change, have experience in managing at least 3-5 direct reports and will enjoy a sense of ownership over paid search marketing activities. The role will work directly with the Head of Performance Marketing to execute search marketing strategies based on commercial objectives and implement creative, cost-efficient search campaigns to drive quality traffic and customers from around the globe.

This is an ideal chance for search professionals to take the next step in PPC by taking on client side ownership and managerial responsibilities. You will have exposure in other channels in order to develop a well-rounded range of digital marketing skills that will put you in great stead for the future. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.

Key Responsibilities:

The role will require the candidate to be fully involved in multiple areas including:
Fully involved in multiple areas, including:

Goal-Setting
Keyword analysis and selection Strategy
Resourcing and Task Allocation Across PPC Team
Search ad network strategy
Bidding strategies
Content network strategy
Campaign Structure Strategy
Keyword Matching Strategy
Search-Term Targeting Strategy
Budgeting Strategy
Bidding Strategies
Dayparting Strategy
Bid Management Tool Strategy
Ad Creative and Copy Strategy
Destination or Landing Page Strategy
Reporting
Specialist & Innovative Paid Search Techniques
SEO Integration Strategy
Marketing Campaign Integration Strategy

      


Manage a growing team of PPC Executives
Assist the build out of the account in line with the international plan and global expansion
Manage budget and spend efficiently to ensure acquisition & traffic targets are met at an effective spend level
Keep the Head of Performance Marketing updated with all PPC activities on a daily, weekly, monthly basis
Test new strategies & landing pages for increased traffic, CTR and conversion rate
Work closely with other digital marketing team members to ensure strategies are in line with other channels
Identify opportunity areas for growth and optimization
Opportunity to be involved heavily with the recruitment, training and mentoring of future PPC team members

Key Skills and Experience:

Knowledgeable in all areas of PPC best practice with ideally 3 year’s experience
Proven track record of running PPC campaigns efficiently while increasing revenue and traffic
Experience using PPC bid management tools (preferably Adobe Media Optimiser)
Experience managing retail campaigns in PPC
Good analytical skills with an advanced knowledge of Excel
Demonstrable interest for ecommerce marketing and the knowledge of other online marketing channels and their interactions with PPC
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets
Ability to work to deadlines in a fast paced environment
Excellent verbal and written communication skills
An understanding of fashion and luxury fashion brands a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive - Chinese

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Chinese market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/cn/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Chinese
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Baidu
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Baidu organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in China
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Japanese

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Japanese market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer. Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/jp/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Japanese
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Google and Yahoo JP
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google and Yahoo JP organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Japan
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Russian

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Russian market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/ru/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Russian
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Yandex for organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency
Advanced understanding of Yandex search engine

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Bilingual Customer Service Representative (Chinese-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Mandarin
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Mandarin
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Assistant Visual Merchandiser

The Role:

The role is responsible for supporting the VM Coordinator and Merchandising Director in delivering a Brand appropriate and enhancing visual proposition to our customers. This will be achieved primarily through the management of brands and products on the ecommerce platform ensuring that both brand integrity and profitability are maximized at all times.

The AVM will achieve this through the successful delivery of effective product positioning across merchandised pages In addition, they will select suitable product for all email, concept shop and promotional activity.

Key Responsibilities:

Understand and contribute to the Commercial and Creative strategies of Farfetch
Demonstrate full awareness of Brands & Seasonal trends and their relevance to the Farfetch proposition, influencing all aspects of Visual Merchandising
Take direction from and partner with the VM Coordinator to deliver balanced and commercial Customer emails, Editorial and other projects as required
Understand and utilize the insight from analytical Merchandising with the creative needs of Brands and Products to deliver a VM approach that helps to achieve the KPIs of Farfetch (sales, productivity, profit)
Ensure that a VM schedule is followed and executed on – products, Brands and are edits regularly reviewed and assessed
Bring inspiring ideas and motivation into an energetic and collaborative team

Key Skills and Experience:

Ideally, 1+ years in an online creative, VM focused role
Exposure to Branded Merchandise - preferably in a high fashion, luxury environment
Understanding of KPIs that deliver success within a Retail online organisation and their impact on a VM team
In-depth knowledge of designers, trends and resources
Excellent verbal and written communication skills
Ability to adapt to a constantly evolving work environment
Knowledge of Photoshop an advantage
Experience of working with VM tools and packages preferable

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Visual Merchandising Assistant

The Role:

The role is responsible for supporting the VM Coordinator and working with the Visual Merchandising team in delivering a Brand appropriate and enhancing visual proposition to our customers. This will be achieved primarily through the management of brands and products on the ecommerce platform ensuring that both brand integrity and profitability are maximized at all times.

The VM Assistant will achieve this through the successful support of the Visual Merchandising team – following direction from the team to manually merchandise specific areas of the website.

Key Responsibilities:

Following direction from the Merchandising team, manually merchandise specific areas of the website on a daily basis, taking into account product performance, visual appeal and newness
Work with the VM team to interpret trends and implement edited product groups and e-mail selections across the season
Pro-actively show initiative/ideas to constantly improve product allocation on the site
Develop creative and analytical understanding of online visual merchandising through participation and contribution in team meetings
Demonstrate strong up-to-date knowledge of brands carried by farfetch.com and the wider fashion landscape
Effectively complete research on several subjects as requested for projects of the merchandising team or collaborations with other departments

Key Skills and Experience:

In-depth knowledge of designers, trends and resources
Developed understanding of and enthusiasm for fashion
Ability to think creatively and analytically
Excellent verbal and written communication skills
Strong team player
Ability to adapt to a constantly evolving work environment
Knowledge of Photoshop an advantage

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Customer Service Representatives

The company:

Farfetch is an innovative e-commerce company that brings the world’s best independent fashion boutiques to an international audience. We are constantly looking for world-class people to take on challenging roles that will help us to fulfil our potential – and you to fulfil yours.

Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe and North America, offices in London, New York, LA, Guimarães and São Paulo, and a team of 400 talented people.

We want brilliant candidates who combine a passion for e-commerce with a strong group ethic. In return, we offer successful candidates a dynamic workplace and the opportunity to turn a young company into a leading global player.

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone)
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Content Supervisor – German

The Role:

The role is responsible for translating all areas of the Farfetch website into German as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into German
Supervising the German content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme.
Working with the Country Site Manager to ensure content is kept at the necessary high level.
Acting as a sub-editor for the German website

Key Skills and Experience:

Fluency in German (native level)
Comfortable with digital work on an in-house CMS
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style
A good writing style that is accurate and adaptable, with an impeccable use of grammar
An understanding of garment and accessory construction in both English and the target language.
The ability to work in an independent, assured manner.
The ability to work quickly and to agreed daily targets and deadlines
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

German Bilingual Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into German for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into German
Translating content for the German website

Key Skills and Experience:
Essential

Fluency in German (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

German Site Manager

The Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated country manager to support the international localization for German-speaking regions.

The role is responsible for leading and executing the international strategy into the German market for the ecommerce business through site localization and demand generation. You will support the product and site development strategy whilst working closely with marketing teams to align brand strategy. You will work closely with the Digital Marketing Director to successfully deliver the ecommerce strategy and develop the recommendations for marketing based on commercial objectives to ultimately drive traffic and conversions. You will represent the local market and execute the strategies set forth by the business.

The role will suit someone who is seeking a hands-on role and an exciting growth opportunity in a fast-paced, start-up environment, looking to make an immediate impact.

Key Responsibilities:

Manage and deliver the international localization strategy to successfully drive demand and ultimately drive revenue
Liase with technical and development teams throughout site development to brief requirements and ensure project stays on track
Ensure that agreed project deliverables meet the defined levels of quality, timescales and budget constraints
Work with in-house translation teams to ensure all copy and product translations are accurate and on brand and be an escalation point for any issues. 
Provide the necessary translations for editorial and site content
Provide necessary market research and insights into the overall market and competitor analysis
Forecast, planning and budget management to ensure all metrics and KPIs are successfully defined and delivered.
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates.
Analyse onsite customer behaviour and customer journey to propose and implement improvements for site functionality and customer journey. Ensure ongoing usability and website testing to ensure effective evolution of site design, content and functionality
Work closely with brand, marketing and editorial teams to ensure alignment of the brand is preserved and marketing tactics are executed accordingly
Identify specific strategies and tactics for the market and execute them, either working with in house teams or local agencies
Support the digital marketing team to provide insights, translations and execution to drive sales growth across Affiliates, SEO, PPC, Social Media and email sales channels
Execute digital marketing channels when appropriate

Key Skills and Experience:

Demonstrate expertise on the local market and use this knowledge to drive key business decisions
Native German speaker with excellent written and verbal English
Ecommerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem solving skills with an advanced knowledge of Excel
Commercially focused and driven with the ability to work towards metrics and manage budgets
Demonstrable passion for ecommerce marketing with ideally 3+ years working in online/digital marketing
Flexible, approachable attitude who wants to get involved in all aspects of ecommerce
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Self-driven and comfortable ‘rolling up sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Human Resource Manager

The Role:

The role is responsible for leading and delivering the UK HR strategy in line with Farfetch's global business plan.

The HR Manager supports the people management functions that reinforce the business culture. These areas include employee relations, learning & development, compensation and benefits, reward, professional growth, communications and performance management. The role will also assist in the development and formulation of policies, procedures and practices to support the operational needs.

The role is based in our London office consisting of 120 permanent employees (and growing rapidly). The HR manager will be responsible for directly managing and overseeing a team of 4-5.

Key Responsibilities:

In conjunction with the HR Director, lead and direct the UK Human Resource team to deliver a comprehensive HR service to the business
Provide coaching and guidance to all UK managers and employees on day-to-day HR related issues
Ensure Farfetch operates in line with all current UK employment legislation
Implement guidelines, policies, and procedures in line with the company direction
Manage employee relations, absence, disciplinaries, grievances and employment records
Learning and development: Implement the L&D agenda; identify areas that need attention and improvement
Performance Management system - ensuring all staff receive quality appraisals, and that training needs are identified
Measure employee satisfaction and identify areas that require improvement
Contribute and oversee the in-house recruitment function
Manage UK HR budgets and regular reporting tools
Oversee administrative activities including payroll, benefits and HR systems
Managing priorities between proactive and reactive workload

Key Skills and Experience:

CIPD qualified or equivalent
Proven experience in a similar HR generalist position in an evolving fast-paced environment
Strong understanding of UK employment law
Extensive experience within learning & development and planning/delivering structured training programs
Ability to build rapport and relationships, with specific experience gaining the buy-in of senior management and stakeholders
Excellent communication skills
Confident managing HR and advising managers on all aspects of people management and development
Ability to represent the Human Resource function as part of the bigger business picture
Team management, leadership, coaching and mentoring skills
Experience of working as part of an International team and with multiple territories would be a distinct advantage

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Content Supervisor – Korean

The Role:

The role is responsible for translating all areas of the Farfetch website into Korean as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into Korean
Supervising the Korean content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme.
Working with the Country Site Manager to ensure content is kept at the necessary high level.
Acting as a sub-editor for the Korean website

Key Skills and Experience:

Fluency in Korean (native level)
Comfortable with digital work on an in-house CMS
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style
A good writing style that is accurate and adaptable, with an impeccable use of grammar
An understanding of garment and accessory construction in both English and the target language.
The ability to work in an independent, assured manner.
The ability to work quickly and to agreed daily targets and deadlines
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Korean Bilingual Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into Korean for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into Korean
Translating content for the Korean website

Key Skills and Experience:
Essential

Fluency in Korean (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Korean Site Manager

The Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated country manager to support the international localization for Korean-speaking regions.

The role is responsible for leading and executing the international strategy into the Korean market for the ecommerce business through site localization and demand generation. You will support the product and site development strategy whilst working closely with marketing teams to align brand strategy. You will work closely with the Digital Marketing Director to successfully deliver the ecommerce strategy and develop the recommendations for marketing based on commercial objectives to ultimately drive traffic and conversions. You will represent the local market and execute the strategies set forth by the business.

The role will suit someone who is seeking a hands-on role and an exciting growth opportunity in a fast-paced, start-up environment, looking to make an immediate impact.

Key Responsibilities:

Manage and deliver the international localization strategy to successfully drive demand and ultimately drive revenue
Liase with technical and development teams throughout site development to brief requirements and ensure project stays on track
Ensure that agreed project deliverables meet the defined levels of quality, timescales and budget constraints
Work with in-house translation teams to ensure all copy and product translations are accurate and on brand and be an escalation point for any issues. 
Provide the necessary translations for editorial and site content
Provide necessary market research and insights into the overall market and competitor analysis
Forecast, planning and budget management to ensure all metrics and KPIs are successfully defined and delivered.
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates.
Analyse onsite customer behaviour and customer journey to propose and implement improvements for site functionality and customer journey. Ensure ongoing usability and website testing to ensure effective evolution of site design, content and functionality
Work closely with brand, marketing and editorial teams to ensure alignment of the brand is preserved and marketing tactics are executed accordingly
Identify specific strategies and tactics for the market and execute them, either working with in house teams or local agencies
Support the digital marketing team to provide insights, translations and execution to drive sales growth across Affiliates, SEO, PPC, Social Media and email sales channels
Execute digital marketing channels when appropriate

Key Skills and Experience:

Demonstrate expertise on the local market and use this knowledge to drive key business decisions
Native Korean speaker with excellent written and verbal English
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem solving skills with an advanced knowledge of Excel
Commercially focused and driven with the ability to work towards metrics and manage budgets
Demonstrable passion for ecommerce marketing with ideally 3+ years working in online/digital marketing
Flexible, approachable attitude who wants to get involved in all aspects of ecommerce
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Self-driven and comfortable ‘rolling up sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Content Supervisor – Spanish

The Role:

The role is responsible for translating all areas of the Farfetch website into Spanish as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into Spanish
Supervising the Spanish content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme.
Working with the Country Site Manager to ensure content is kept at the necessary high level.
Acting as a sub-editor for the Spanish website

Key Skills and Experience:

Fluency in Spanish (native level)
Comfortable with digital work on an in-house CMS
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style
A good writing style that is accurate and adaptable, with an impeccable use of grammar
An understanding of garment and accessory construction in both English and the target language.
The ability to work in an independent, assured manner.
The ability to work quickly and to agreed daily targets and deadlines
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Spanish Bilingual Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into Spanish for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into Spanish
Translating content for the Spanish website

Key Skills and Experience:
Essential

Fluency in Spanish (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Spanish Site Manager

The Role:

Due to rampant growth, a dynamic start up retail business is looking for a dedicated country manager to support the international localization for Spanish-speaking regions.

The role is responsible for leading and executing the international strategy into the Spanish market for the ecommerce business through site localization and demand generation. You will support the product and site development strategy whilst working closely with marketing teams to align brand strategy. You will work closely with the Digital Marketing Director to successfully deliver the ecommerce strategy and develop the recommendations for marketing based on commercial objectives to ultimately drive traffic and conversions. You will represent the local market and execute the strategies set forth by the business.

The role will suit someone who is seeking a hands-on role and an exciting growth opportunity in a fast-paced, start-up environment, looking to make an immediate impact.

Key Responsibilities:

Manage and deliver the international localization strategy to successfully drive demand and ultimately drive revenue
Liase with technical and development teams throughout site development to brief requirements and ensure project stays on track
Ensure that agreed project deliverables meet the defined levels of quality, timescales and budget constraints
Work with in-house translation teams to ensure all copy and product translations are accurate and on brand and be an escalation point for any issues. 
Provide the necessary translations for editorial and site content
Provide necessary market research and insights into the overall market and competitor analysis
Forecast, planning and budget management to ensure all metrics and KPIs are successfully defined and delivered.
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates.
Analyse onsite customer behaviour and customer journey to propose and implement improvements for site functionality and customer journey. Ensure ongoing usability and website testing to ensure effective evolution of site design, content and functionality
Work closely with brand, marketing and editorial teams to ensure alignment of the brand is preserved and marketing tactics are executed accordingly
Identify specific strategies and tactics for the market and execute them, either working with in house teams or local agencies
Support the digital marketing team to provide insights, translations and execution to drive sales growth across Affiliates, SEO, PPC, Social Media and email sales channels
Execute digital marketing channels when appropriate

Key Skills and Experience:

Demonstrate expertise on the local market and use this knowledge to drive key business decisions
Native Spanish speaker with excellent written and verbal English
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem solving skills with an advanced knowledge of Excel
Commercially focused and driven with the ability to work towards metrics and manage budgets
Demonstrable passion for ecommerce marketing with ideally 3+ years working in online/digital marketing
Flexible, approachable attitude who wants to get involved in all aspects of ecommerce
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Self-driven and comfortable ‘rolling up sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Junior PPC Executive – Japanese

The Role:

The role is responsible for supporting the PPC team to deliver revenue through our paid search activity. You will have clearly outlined tasks & objectives and encouraged to contribute within the team as well as within the wider company.

The ideal candidate will be highly numerate and confident using Microsoft Excel. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field. Specific PPC experience is desirable, especially on Yahoo Japan, but not essential as training will be provided where required.

Key Responsibilities:

Optimising and developing our Japanese PPC activity working closely with our Japanese Site Executive.
Assisting with account audits and implementing findings
Assisting with the optimisation of multi-market PPC campaigns to agreed campaign /profitability targets
Assist with the build out of the account in line with the international plan and global expansion
Manage spend efficiently to ensure acquisition & traffic targets are met at an effective spend level
Test new strategies & landing pages for increased traffic, click through rate and conversion rate
Work closely with other digital marketing team members to ensure strategies are in line with other channels
Help to identify opportunity areas for growth and optimization
You will be required to be fully involved in multiple areas, including:

Keyword analysis and selection Strategy
Bidding strategies
Search ad network strategy
Optimising by time of day/week
Content network strategy
Adobe AdLens for search
Campaign structuring
Ad creative and copy strategy
Keyword matching strategy
Destination or landing page strategy
Search-term targeting strategy
Reporting
Budgeting
Specialist and innovative paid search techniques

Key Skills and Experience:
Essential

Fluent Japanese and excellent written and verbal English
Degree qualified or equivalent in relevant subject such as maths, e-commerce or marketing
Demonstrable interest for e-commerce marketing
Strong attention to detail and ability to complete tasks accurately
Good analytical skills and comfortable using Excel
Flexible, approachable attitude with good problem-solving skills
Ability to work to deadlines in a fast-paced environment
Ability to prioritise tasks and maintain workloads
Commitment to on-going learning

Non-essential but desirable

An understanding of fashion and luxury fashion brands
PPC experience

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Midweight Digital Designer

The Role:

The role is responsible for a variety of design projects across the business involving all aspects of digital. You will work closely with the Senior Digital Designer and report to the Head of UX and Digital Design. This is a great opportunity for a passionate Digital Designer to develop their skills and help continue to evolve Farfetch.

You will display a willingness to expand on existing skills, have a driving ambition to ensure that every asset you create is of the highest creative standards and you will actively champion the Farfetch brand guidelines and values. A creative background with a strong knowledge of digital design is essential and agency experience is strongly preferred.

Key Responsibilities:

Creative output and design processes
Proactively push the level of quality in both thinking and execution
Assisting with the optimisation of multi-market PPC campaigns to agreed campaign /profitability targets
Hands-on design - create and design assets/visual content for the Farfetch website and mobile apps
Design and develop online content including homepages and website features
Support the design and UX team to improve the website and design new features
Work cohesively with other departments (i.e., marketing, editorial, product) to execute projects; keeping to deadlines

Key Skills and Experience:

Ideally, 3+ year’s experience
Confidence in the creation and maintenance of responsive Web Design systems
Experience in a similar role within a digital agency/creative studio environment
Experience of working on mobile sites/apps projects
Proven experience of working on e-commerce projects
Ability to work under pressure and prioritise in a fast-paced environment
Expert knowledge of Adobe Creative Suite
Knowledge of frontend skills – HTML / CSS
Fundamental understanding of typography and composition
Ability to self-manage from concept to creation
Ability to work on multiple projects to tight deadlines
Understanding User Interface and UX principles
Desire to learn new technologies

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Display Executive

The Role:

The role is responsible for executing display performance marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers. You will be a good communicator and a strong people manager, you will also be a thought leader and hugely passionate about all things digital. The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact.

Key Responsibilities:

Manage existing display campaigns in retargeting & acquisition, as well as build new performance display campaigns to drive traffic & conversions
Take ownership of all performance display management by developing and implementing a display roadmap & strategy structured around maintaining and scaling current CPC activity, and testing new display opportunities
Monitor display pixels & be fully responsible for any necessary tech & design requirements.
Analyse all display activities, purchasing patterns and website traffic to understand the detailed performance and effectiveness of each campaign
Manage all weekly campaign optimizations to achieve efficiency & scale
Manage all tracking & trafficking solutions
Scale our efforts in RTB, Facebook Advertising, Mobile advertising & Exchange buys, as well as maintaining current retargeting activities
Research new developments within the display channel and manage these into an extensive testing plan, focusing & prioritizing scalable and international opportunities
Work closely with the Partnerships Executive to implement CPC bidding activity for Polyvore, and manage reporting & optimization
Assist with all other marketing projects as necessary

Key Skills and Experience:

Ideally, 2-3 year’s experience in-house or at a digital agency
Demonstrable passion for e-commerce marketing and display
Proven track record of running successful & efficient display campaigns (including international campaigns)
Excellent analytic and problem solving skills with an intermediate/advanced knowledge of Excel
Excellent verbal and written communication skills
Confident in Google Analytics & knowledge of adserving
Previous experience with Mobile advertising, Criteo, GDN & RTB partnerships.
Passion for consumers and strong relationship building skills
Demonstrable interest for e-commerce marketing and the knowledge of other online marketing channels and their interactions with display
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets
Ability to work to deadlines in a fast-paced environment
An understanding of fashion and luxury fashion brands
Experience with Attribution is a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Bilingual Customer Service Representative (Japanese-speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Japanese
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ year’s experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Japanese
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

French Site Executive – Maternity Cover

The Role:

The role is responsible for implementing the company’s international strategy in the French market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (French) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Business Development Manager

The Role:

The role is responsible for utilising your established relationships with high-end fashion boutiques in the UK & Scandinavia to introduce them to the Farfetch concept and ultimately have them join their global boutique network. The success of Farfetch is driven by the relationships we have with our boutiques partners and that all starts with Business Development.

Key Responsibilities:

Growing the UK & Scandinavian boutique network by signing of new boutiques in line with Farfetch strategy and vision
Utilize established relationship with UK & Scandinavian boutiques to introduce them to the Farfetch concept and our ecommerce service offering
Research and initiate contact with prospective new stores through store visits, phone conversations, and emails
Maintain progress reports on each prospective boutique to document progress of conversation and last contact date
Lead the contract negotiations process to ensure a successful long-term partnership and profitable relationship for both parties
Constantly review and revise “selling points” and relevant collateral based on boutique feedback
Ensure and maintain on-going relationship with boutiques by partnering with Farfetch Account Management to address any needs on either side (visits, conference calls, meetings etc.)
Initiate quarterly check-ins with boutiques in alignment with Account Management to ensure that expectations are being met (KPIs include sales, no stock rate, product quality and timeliness)
Promote company initiatives to existing boutiques as needed
Travel to locations in the UK, Scandinavia and Portugal

Key Skills and Experience:

Experience in sales related to high-end fashion apparel and accessories; designer wholesale experience or showroom experience preferred
Experience building and maintaining relationships with clients/customers and knowledge of specialty stores/fashion boutiques in UK & Scandinavia
Excellent organisation , communication and negotiation skills
Working knowledge of MS Powerpoint and strong presentation skills
Solid understanding of the luxury fashion market
Professional, articulate, self-motivated, ability to multi-task
Ability to manage a deal lifecycle which may take up to 3 months (patience is a key attribute which will be required in managing this process)
Knowledge of a Scandinavian language is an advantage but not essential

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Resourcing Executive

The Role:

The role is responsible for identifying and attracting talent for vacancies across our UK office. These will include a variety of different positions from permanent, contract through to temporary positions.
You will have the ability to build relationships and take a consultative approach to delivering a first class end-to-end recruitment service to our hiring managers and internal stakeholders. The role requires you to be confident and comfortable using a combinations channels, such as social media, job boards, headhunting, careers events and external agencies, to attract the necessary quality and quantity of suitable talent.
This is an exciting opportunity to contribute toward the company’s ever growing success.

Key Responsibilities:

Support the execution of a multi-channel recruitment strategy balancing direct sourcing methods with third-party suppliers
Build relationships with relevant industry networks, universities, colleges to attract fresh talent
Manage the talent pipeline in the UK through the applicant tracking system
Constantly strive to improve the quality, time and cost efficiency of the recruiting function
Support the social recruiting plan to attract talent and build the employer brand while offering creative and innovative ideas to develop this further
Manage the end-to-end recruitment process from attraction through to offer management; work with wider HR team to on-board
Ensure all recruitment processes are legally compliant with UK employment legislation
Support the management of recruitment forecast and budgets for the UK
Work with Recruitment/HR team on ad-hoc projects as required

Key Skills and Experience:

Experience in an in-house/onsite role with responsibility of a variety of recruitment needs
Experience with recruitment technology and social media strategies
Excellent time management skills; able to prioritise and work to tight deadlines
Ideally, experience within a start-up or a growing business environment
Ability to identify and efficiently manage recruitment risks

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Russian Site Manager

The Role:

The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Russian) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

New York

Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.

Director of Public Relations, Farfetch North America

Based in New York City and reporting to the Senior Vice President of Brand and Business Development, the Director of Public Relations, North America will be part of the management team for this fast-growing, luxury e-commerce business.
He/she will be responsible for developing Farfetch marketing and communication strategies; establishing and implementing short-range and long-range goals and objectives for New York and regional markets, including events, brand awareness and press outreach.  
The Director of Public Relations will be expected to identify and assess ongoing marketing opportunities as they arise, and manage corporate press collateral materials to ensure brand consistency and messaging. In addition he/she will work in alignment with the communications unit in London.

Key Responsibilities:
Assist Senior Vice President of Brand Development in executing strategic publicity campaigns for Farfetch:

Help conceptualize, organize, and execute PR strategies and high impact PR programs
Ability to pitch and coordinate national and regional print, online and broadcast placements
Experience in writing and pitching fashion and accessories trend stories
Experience in pitching designer and brand profiles
Draft press materials including: tip sheets, bios, press releases, style alerts
Create & maintain media pitch grids
Communicating with our PR agencies via email, bi-weekly conference calls & meetings



Assist Senior Vice President in coordinating and executing events for Farfetch:

Oversee marketing coordinator maintaining RSVP & press lists
Draft press materials
Influencer outreach
Staff guest & media check in
Escort press through events
Book photographer & crews
Pitch & following up with media to attend & cover events.



Participate in Professional Development opportunities:

Network with PR professionals and media
Attend networking industry events
Share reports on media news, digital advances, and publications (trade & consumer)
Contribute innovative & creative ideas to company brainstorms
Other duties and projects as assigned by senior management



Key Skills and Experience:

Applicable agency and/or brand experience.
Minimum 6-10 years PR experience working with fashion and/or accessories brands.
Proven track record and successful event management experience preferred.
Strong business acumen including strategic, analytical, and problem-solving skills.
Strong written and verbal communication skills; editorial and press release writing experience is essential.
Strong interpersonal and relationship building skills to develop contacts, client, and industry relations.
Must be highly organized with the ability to coordinate multiple projects and experience managing budgets.
Strong project management and time management skills. Ability to meet tight deadlines.
Computer literacy a must in Word, Excel, Google Docs, Illustrator, and experience with email newsletter programs such as Constant Contact.

Your Application:
To apply, please send your CV to careers.us@farfetch.com.

Portugal

There are two Farfetch offices located in northern Portugal:


Guimarães - a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.

Porto - hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Junior Business Intelligence Data Analyst

Have you been searching for a great professional development opportunity in the Business Intelligence field, working within a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Junior BI Data Analyst to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.  

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

To be developed within our Business Intelligence Team, this role requires a strategic business thinker able to analyze vast amounts of data concerning customer segments, stock inventory, user journey and operations with the goal of improving the customer experience, increasing site conversion and overall business performance. 

Key Responsibilities:

Support ad-hoc analytical needs.  Work with stakeholders to obtain a better business understanding and work towards business goals.  
Develop custom reporting via SQL and other BI tools to provide valuable information to stakeholders and leadership.  Add value to requests from business leaders and build a reporting logic that will produce analytical measures to tell the story of what is happening in the business.
Responsible for ensuring high quality of standards and accurate data. Work with the development team to scope out and implement new reports or tools.
Pull data from databases for own use or business owner use.
Manage data manipulation and provide scheduled reports.

Key Skills and Experience:

Excellent strategic thinking and analytical skills.
Excellent communication and presentation skills, both verbal and written.
Ability to work across different departments, scoping out needs and translating into output that makes sense.
Strong Excel and SQL skills.
Solid Math and Statistics background.
Excellent English language, both written and spoken.
Experience in a commercial role preferably within an Internet or retail/consumer products business or management consulting is also considered a plus.
Autonomous, tech-savvy person with a MacGyver attitude.

Your Application:
To apply, please send your CV to jobs@farfetch.com.

Test Automation Engineer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Test Automation Engineer join the team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role.  

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours. 

The Role:

To integrate our Software Quality Assurance team we are looking for Test Automation Engineers, aiming for high quality standards on the software developed by the team. 

Key Responsibilities:

Review of software requirements.
Review of technical specification documentation.
Specification of test scenarios and test cases (both functional and non-functional).
Design and implementation of test automation.
Execution of tests (both manual and automated).
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience in test automation with Selenium, Visual Studio or any other test automation tools.
Experience working in Agile environments with SCRUM methodologies.
Skills in an object orientated language like C# (or Java).
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:
To apply, please send your CV to jobs@farfetch.com.

Fraud Analyst/Customer Service

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Fraud Analyst/Customer Service to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Fraud & Payments Manager, you will be responsible for the interaction with the customers within the fraud department, assuring that all communications regarding fraudulent checks are done in a customer friendly way without harming the customers’ integrity.

Key Responsibilities:

Assure that all customers get the best possible service when a customer details check is necessary;
Continuous procurement of the best ways to deal with the customers and the awareness of online fraud;
Review and work proactively on new procedures and methods that overcome the need of documents request, where the PCI DSS rules are applied;
Work with all departments on the procedures revision in order to achieve a better work interaction between the Operations, Customer Service and Account Management departments;
Assure that all the daily orders are reviewed and treated within the company service level agreement;
Work proactively on the KPIs targets aiming better results.

Key Skills and Experience:

Working experience in Customer Service is a plus;
Fluent in English and in one of the following languages: Russian, Japanese, Mandarin or Italian;
Working knowledge on fraud and/or payments area is a plus;
Customer oriented and very good communications skills;
Proactive and never give up attitude when solving problems;
Availability do work on the weekends and in different shifts;
Capable of interacting with all the team members and share new ideas.

Your Application:
To apply, please send your CV to jobs@farfetch.com.

UI Javascript Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for UI Javascript Developer to join our team. We offer to successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

We are looking for an innovative UI Javascript Developer to join our growing Technology team and help to shape the future of the e-commerce experience. You will be working as part of an agile team, located in Oporto and working accordingly to the SCRUM methodology.

Key Responsibilities:

Using a RWD UI framework, you should be able to develop complex front-end javascript applications and optimize current client-side scripts;
Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance;
Stay up to speed with all the latest information to web designers and developers;
Understanding of the full development lifecycle with emphasis on front end developing.

Key Skills and Experience:

2+ years of professional experience in javascript/jquery web development;
Solid understanding of HTML and CSS;
Creative mind, open to ideas and capable to work with a multi-disciplinary team;
Quality driven and detailed oriented;
Dedication to completion projects on time;
Problem solving and proactive attitude.

Your Application:
To apply, please send your CV to jobs@farfetch.com.

UI Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for UI Developers to join our team. We offer to successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

We are looking for an innovative UI Developer to join our growing Technology team and help to shape the future of the e-commerce experience. You will be working as part of an agile team, located in Oporto and working accordingly to the SCRUM methodology.

Key Responsibilities:

Using a RWD UI framework, you should be able to develop complex front-end applications using HTML, CSS and Javascript;
Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensuring cross browser compatibility and performance;
Stay up to speed with all the latest information to web designers and developers;
Understanding of the full development lifecycle with emphasis on front end developing.

Key Skills and Experience:

Minimum of 2 years of experience in web development;
Solid understanding of HTML/HTML5 and CSS/CSS3;
Javascript knowledge;
Creative mind, open to ideas and capable to work with a multi-disciplinary team;
Quality driven and detailed oriented;
Dedication to completion projects on time;
Problem solving and proactive attitude.

Your Application:
To apply, please send your CV to jobs@farfetch.com.

Quality Assurance Software Tester

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Quality Assurance Software Testers to join the team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also a competitive salary package with significant potential to progress within the role. 

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

To integrate our Software Quality Assurance team we are looking for Quality Assurance Software Engineers, aiming for high quality standards on the software developed by the team.

The Role:

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Key Responsibilities:

Review of software requirements.
Specification of test scenarios and test cases
Execution of tests
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience working in Agile environments with SCRUM methodologies.
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Customer Service Representative”.

Treasury Accountant

Have you been searching for a great professional development opportunity in the finance field, working within a fast-paced environment? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for a Treasury Accountant to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The main focus of this profile role is to take management ownership of all aspects of treasury accounting, including the production of all treasury accounting analysis and disclosures for financial statements and monthly management reporting and analysis.

Key Responsibilities:

Perform on a daily basis cash management functions including cash positioning, wire transfers and daily cash settlement;
Evaluate bank services and fees; monitor bank performance and make recommendations for savings or added new services
Responsible for the daily processing of receipts and expense / claims payments
Participate in the performance of account reconciliations on weekly basis and also at month-end
Assisting with the working capital management, including preparation of cash flow forecasts
Maintain and update the Treasury procedures as needed

Key Skills and Experience:

Professional qualification: Accountancy and/or Treasury
Strong practical experience of cash management
Understanding and exposure to financing and banking documentation
Experience of management of banking relationships

Your Application:
To apply, please send your CV to jobs@farfetch.com.

Customer Service Representative (Japanese or Mandarin speaker)

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Customer Service Representatives to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Customer Service Manager, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows. This role has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.

Key Responsibilities:

Responding to Customer Enquiries via several channels (Chat, Email and Telephone)
Providing information with regards to products/services and other related enquiries Being the face of farfetch to our customers and partners alike

Key Skills and Experience:

Minimum of 1 year experience in customer service, preferably in a fashion environment
Fluent English is mandatory (written and verbal) and full proficiency in Mandarin or Japanese
Proficient in the use of IT systems, both customer service specific and windows packages
High level of written and verbal communication skills
Good listening skills
Ability to work under pressure
Good understanding of fashion/fashion brands
Ability to exceed customers’ expectations
Confident and articulate
Hardworking and passionate

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Customer Service Representative”.

Stylist

Reports to:

Claudia Melo and Gemma Christie

The Role:

The role of Stylist will crucially report into both the Studio Manager and the Head of Styling as it’s essential the candidate not only has a strong and dynamic creative flair but also the competency and organizational skills to ensure targets are met and that the studios run effectively. Using their vast fashion and brand knowledge the Stylist will be responsible for preparing the outfit rails each day ready for the shoot aswell as guiding/mentoring the assistant stylists and ensuring they have the necessary support and feedback to achieve their targets. This candidate will work closely with both managers to develop the Farfetch visual aesthetic, image quality and productivity, and will essentially be responsible for the quality of the images.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

Key Responsibilities:

Thorough and broad brand knowledge
Update the Farfetch style guides to reflect any visual changes made throughout the season, and ensure any changes are cascaded to the team
Work closely with the Head of Styling to develop the styling tool kit and ensure the team has the necessary basics
Work with the Style and Process co-ordinator to continuously try and find ways to streamline the process and make it more efficient whilst ensuring the quality is maintained.
Hold the daily Kaizen meeting with the stylists to feedback any styling issues.
Daily meeting with the Head of Styling to review the days shoots. Constructively digest criticism to ensure positive changes can be made in the studio the following day
Ensure all ‘crucial’ new brands are researched prior to being shot and a brief outline of their heritage and brand aesthetics is documented and available to the styling team.
Attend fashion week shows and feed information back to the team.
With the support of the Head of Styling manage the brand adjacencies and ensure visibility of new additions to the styling team
Work with the Head of Styling and Visual Merchandising Manager to create editorial content

Criteria for Success:

The quality of the images is consistently improved and the styling is more on trend and follows the direction provided by the Head of Styling. Validation of the success will be seen in a continued reduction of vetoed shots by the HoS, positive feedback from the boutiques and essentially increased sales.
Reduction in re-shoots
Production of aspirational editorial content for the site
Stylists feel more supported and therefore motivated and engaged

Liases with:

Head of Styling
Studio Manager
Visual Merchandising Manager

Key Skills and Experience:

4 years experience as a Stylist, either in house or as a freelancer
Ideally proven track record of managing an assistant
Ability to maintain a calm and composed temperament in a frenetic environment, and ensure issues are deflected from the studio
Ability to make quick on the spot decisions
Flexible ‘can-do’, up-beat attitude
Thorough catwalk and brand knowledge
Understanding of the needs of the business from both a creative and production

Account Manager

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential, plus one of: French, Italian, Spanish or German. Previous international work experiences a plus

Your Application:
To apply, please send your CV to jobs@farfetch.com with the reference “Account Manager”.
Must contain a personal cover letter written in English plus your 2nd strong language (other than Portuguese)
Non-standard/Europass CV’s are a plus

Senior .NET Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Senior .NET Software Developers to join the team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 80 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

We are looking for Senior .NET Software Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

Develop software applications for backoffice or website infrastrutures;
Stay up to speed with all backend and web technologies, software architecture principles and design patterns.
Knowledge on performance and security topics
Understanding of the full development lifecycle with emphasis on software quality processes.
Actively participate in the training and building skills of junior developers;

What You Need For This Position:

Minimum of 5 years of experience with Microsoft development tools and programming languages;
Experience in object oriented languages (C#, VB.NET or Java);
Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks;
Knowledge of SQL language and experience using relational databases with preference for SQL Server. Experience in NoSQL database a plus;
Experience in SOA architecture
Previous experience working with SCRUM methodologies a plus;
Excellent teamwork and communication skills;
Problem solving and proactive attitude.

Your Application:
To apply, please send your CV to jobs@farfetch.com.
Must contain a personal cover letter written in English.

LA

Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.

Partner Services

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our North American boutique partnerships across United States and Canada.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production, and Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result 
Ranging from Production/Logistics/Photography (administrative and courier) 
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams 
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others 
Liaison with Customer Service team in order to optimize customer satisfaction 
Seasonal activities such as markdown implementation and site stock clean ups 
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment 
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing 
Must be organized, detail-oriented and proactive, with an aptitude for process optimization 
Strong inter-personal skills and articulate both in verbal and written communication 
Proficient user of IT systems, both customer service specific and MS Office 

Fraud Analyst

The Role:

This position offers full time employment in an exciting and fast-paced fashion company. We are looking for someone with strong organizational and communication skills. Attention to detail, multi-tasking, and investigation skills are a must!
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team.

Key Responsibilities:

Fraud

Monitor and review customer account information and transactional data for suspicious activity and possible fraud.
Monitor fraud systems to recognize system activity patterns that may relate to fraudulent activity.
Investigate customer orders for not-so-obvious activity patterns.
Analyze fraud trends throughout the industry and specifically at Farfetch.
Daily contact with customers to verify order details when fraudulent activity is suspected.
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Order Processing

Handle refunds and special payments to customers for cancellations, returns or other special circumstances.
Monitor systems and processes for fast and smooth speed of order fulfillment.
Assist Account Managers in answering order questions from partner boutiques.
Assist Customer Service in order cancellations or address changes.

Key Skills and Experience:

Bachelor’s Degree is preferred.
Should possess a minimum of 2-3 years of related experience with electronic payment fraud, risk operations, chargebacks, credit card regulations, or logistics. 
Previous customer service experience in the e-commerce industry is ideal.
The ability to work independently while working on multiple projects.
Flexibility in schedule. Must be available to work possible weekends/holidays and as late as 10pm.
Highly detail oriented with strong analytical and problem solving skills.
Must have the ability to effectively communicate amongst all levels of the organization via phone and email.
Must have a positive attitude and be a great team player!

Photographer

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with over 400 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Kirna Zabete, the Webster, L'Eclaireur, and Brown's. 

The Role:

Farfetch.com seeks a photographer to shoot high-volume online catalog.  We are looking for self-motivated candidates with the following qualifications:

Excellent organizational and follow-up skills with attention to detail in a fast-paced environment.
Efficient with time management and deadlines.
Excellent verbal and written communication skills.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments.
Ability to collaborate with others and take direction.
Positive team player.
Interest and experience in fashion photography.

Key Skills and Experience:

Experience directing models a must.
Photo editing experience is preferred.
Experience with strobe lights, light meters, Pocket Wizards, and Canon systems.
Experience with tethered shooting.
Ability to troubleshoot lighting and software issues.
Image processing with Adobe programs. 
Must be proficient with PC, Adobe Software.
Organizational skills a must.

Courier Specialist

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Courier/Shipping Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.

Key Responsibilities:

Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
Maintaining strong relations with the transport providers and keeping track of any service delays globally that will impact pick-ups/deliveries
Collaborate with the global Courier team to ensure that transport KPIs are met
Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
Support the global operations team with special projects and share best practices to drive overall team performance
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Requirements:

Bachelor Degree preferred
Experience with transportation/courier companies across borders, particularly with express shipments, is a must
International commerce knowledge including customs procedures, regulations and documentation involved required
Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
Proactive and resilient when it comes to solving problems
Customer oriented mindset
Ability to work under pressure and deliver on time
Strong communication and teamwork skills

Account Manager

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results. In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results.
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities. 
Manage each boutique through strategic planning and tactics, turning knowledge into focused action. 
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team.
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities. 
Review monthly boutique performance and Farfetch profitability. 
Conduct regular business reviews internally and with boutiques.
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met.

Key Skills and Experience:

Minimum of 3-4 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus.
Ability to easily build relationships with the different players of the business. 
Outstanding skills in sales/negotiation techniques and strong analytical ability. 
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace. 
Excellent sense of prioritization and timing. 
Needs to be at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information. 
BS or BA degree, or equivalent experience required.
Travel 15-20% of the time, both local and domestic.
Articulate communication both verbal and written. 

Quality Control Specialist

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community!  We are an e-commerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. Farfetch handles everything from online marketing, photography, editing, payment processing, and customer service to help make their physical store a success online.   We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo.  Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US, as well as L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Quality Control Specialist will be responsible for the quality of photo images with the goal of supporting and improving the Farfetch quality standard. This individual will conduct daily quality audits on all of the photographers’ product images while also constructively raising any issues that hinder Farfetch's standard of quality. The position requires collaboration with the Styling, Photography and Photo Editing departments in the local and global teams.

Key Responsibilities:

Monitor quality of imagery with urgency and acute attention to detail while product remains in the production process
Audit all of the photo images, referencing the Farfetch quality control guide
Be knowledgeable in a wide variety of product (watches, apparel, footwear, jewelry, eyewear, handbags, etc.)
Define and manage the re-shoot process with the Mizusumashi (water spider) for photo images that do not pass the Farfetch quality standard
Take initiative and collaborate with stylists, photographers and photo editors to improve the quality of imagery across all studios (model, floating and stills)
Work with the global Quality Control team to redefine measures of quality
Create and maintain an upbeat atmosphere in the studios that is conducive to high productivity

Key Skills and Experience:

Extreme attention to detail
Works well with a team
Self-starter, ability to work with little or no supervision
Flexible schedule
Ability to maintain a calm and composed temperament under pressure
Ability to make quick on the spot decisions
Ability to provide constructive criticism
Strong interpersonal/people skills
Excellent verbal and written communication skills
Flexible ‘can-do’, up-beat attitude
Fashion Styling, photography or photo editing experience a must
E-commerce experience a must

São Paulo

Found in a remodeled historical house, Farfetch’s office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.

Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience::

High school completed;
Previous experience with customer service by phone. (mandatory);
Experience in assistance by Chat will be a differential;
Excellent communication skills in Portuguese (written and spoken);
Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
Availability of time;
Enjoy working in team contributing with new ideas.

Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

Support the financial control activities
Relate with other areas in the company

Key Skills and Experience:

Basic tax knowledge (ICMS, Pis and Cofins);
Previous experience with tax invoices - DANFE

Type of contract: Temporary

Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
Excel intermediate knowledge (pivot table and PROCV)
Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
Graduated or attending College/Technical course in Logistics or related fields