working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

 

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

If you don't find any open vacancy that suits your profile and you're interested in Farfetch, this is the right place for you to let us know about your skills.
Please send us a general application, attaching your CV and Cover Letter explaining why do you want to become a Farfetcher.

London

Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.

Training Coordinator

The Role:

This role will be responsible for the delivery of various training programmes, including Induction packs, monthly/ refresher training modules, systems and coaching training. You will work in collaboration with the Customer Service Managers to monitor and review the quality of the contacts within the team, providing feedback on performance to identify and address individual training needs.
You must be a subject matter expert in all Customer Service systems, processes and policies and ensure you provide a first level support to the team in these areas.

Key Responsibilities:

Provide feedback on training needs and opportunities of the team to the Customer Service Managers for the development of training initiatives and material
Provide Product, Policy and Process guidance to colleagues as required
Support and inspire the team to deliver a first class customer experience
Contribute towards the efficient running of the customer service department, through knowledgeable and confident interaction with customers, colleagues, management, stores, and third parties
Provide feedback on team and individual performance and identify development and training opportunities
Ensure all relevant training material and updates are to service standards
Ensure all policy and processes are communicated to the team via the relevant channels

Training Support:

Develop, edit and update training material in line with the ‘Globally Consistent, Locally Appropriate’ strategy
Facilitate the Induction Training programme for new hires
Facilitate and mentor employees as part of their on-going employee development
Provide product, process and procedure training to the department
Take an active part in providing customer and process and digital content feedback & insight to the business – both directly and through collating team
Travel to international offices when necessary
Be perceptive to local training needs and proactively recommend learning interventions to Customer Service Managers

Key skills and experience:

Ability to deliver competent and effective training
Demonstrable experience in supporting front line staff and coaching and developing team members in a contact centre environment preferable
Knowledge and/or experience of key Learning & Development / behavioural training theory
International experience and / or Luxury brand experience desirable
Excellent written and verbal communication skills
Strong organisational and confident presentation skills
Ability to maintain excellent attention to detail while working to within agreed timelines
Self-motivated, proactive and collaborative approach to work

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

IT Support Officer

The Role:

The role is responsible for supporting the UK office (approx. 150 users) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key skills and experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
Proficient in internet-related applications such as e-mail clients, FTP clients and web browsers
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organised
Excellent teamwork and communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Content Manager

Do you want to work in a dynamic, fun and growing environment where no two days are the same? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an SEO Outreach Manager to join the team.

The Role:

The role will be responsible for driving the global strategy in building external creative content for Farfetch and seeding to influencers and journalists whilst improving the brand visibility in organic search. This will require collaboration between internal departments such as Editorial and PR, as well as managing relationships with external agencies.
You will have a proven ability to work on large scale SEO campaigns, preferably at an international level, and must be a creative thinker with an excellent knowledge of wider SEO techniques.
We are looking for someone who has big ideas and isn’t afraid to try something new, whilst being completely within Google’s webmaster guidelines.

Key Responsibilities:

Research new exciting content ideas and formats that are unique and innovating, focussing on high-end retail
Lead the production of content through internal and external resources ensuring all internal stakeholders are briefed and feedback taken on board
Manage a small team of outreach executives on a day to day basis ensuring targets are met
Deliver internal training to the SEO team on new outreach and tracking tools on a regular basis
Build a database of blogger and journalist relationships that Farfetch can work with on an on-going basis
Lead international outreach strategies for Brazil, Australia, UK, Canada, Japan, China, Russia and the United States
Work with internal departments to ensure on-site editorial content is optimised for maximum organic pickup
Strong communication between internal departments and project skills are essential
Continually discover new ways of building relationships with influencers – being revolutionary in the methods
Manage the outreach budget on a monthly basis and deliver invoicing to the financial team

Key skills and experience:

Ideally, 3+ years SEO Experience either in-house or agency side
Proven track record of link building/outreach for organic search
Ability to construct and manage employees workloads to deliver targets
Advanced user of link monitoring tools and software
Advanced understanding of all major social networks
Google Analytics – intermediate level
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
Competent Photoshop user (any version)
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Someone that runs their own blog/website

Desired:

Ideally, Degree related to digital marketing or a creative subject
Has worked on retail clients or been part of a retail in-house team
Has existing relationships with retail/fashion influencers

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Manager

The Role:

This role will be responsible for managing a team of international focused executives to deliver complete optimisation strategies for local markets, reporting directly to the Head of SEO.
You will have a proven ability to work on large scale SEO campaigns preferably at an international level, and must be a creative thinker with excellent knowledge of wider SEO techniques. We are looking for someone who has big ideas and isn’t afraid to try something new, whilst being completely within Google’s webmaster guidelines.

Key Responsibilities:

Responsible for the delivery of search engine optimisation for international markets
Co-ordinating the production of SEO copy for key areas of the Farfetch website for international markets
Liaise with the technology teams to prioritise and push through technical SEO requirements which meet local optimisation strategies
Building a full set of report templates which can be used internally that provide clear visibility for key metrics
Allocating new tasks to the international SEO optimisation team
Stay abreast of the latest industry trends while demonstrating excellent SEO knowledge on guidelines and search algorithm changes
Manage testing plans for local regions to identify new opportunities in each market around on-page optimisation
Take learnings from our paid search department and adapt any insights in organic strategies
Train all new SEO executives with the most up-to-date on-page optimisation techniques
Deliver optimisation and workload targets on a quarterly basis

Key Skills and Experience:

Ideally, 2+ years SEO Experience either in-house or agency side
Ability to construct and manage employees workloads to deliver targets
Advanced understanding of Google’s algorithm
Advanced understanding of all major social networks
Good local search engine knowledge in key markets; EU, US, AU, JP, RU and CN
Strong knowledge of Google Analytics
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines

Desired:

Ideally, Degree related to digital marketing or a creative subject
Someone that runs their own blog/website
Has worked on retail clients or been part of a retail in-house team
Advanced understanding of all major social networksHas managed a group of employees or lead projects which required input from multiple departments

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Spain

The Role:

This role will be responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Spanish market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. You must be creative and passionate about SEO and fashion, as well as being an excellent writer.
Ideal position for a post graduate or junior SEO executive looking to join a creative, fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/es/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Spanish
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Google, Yahoo and Bing
To put forward creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Spain
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to digital marketing or a creative subject
Someone that runs their own blog/website
Understanding of HTML
Ideally, 1 years’ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Germany

The Role:

This role will be responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our German market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. You must be creative, passionate about SEO and fashion as well as an excellent writer.
This is an ideal position for post graduates or junior SEO executives looking to join a creative, fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/de/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in German
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Google, Yahoo and Bing
To put forward creative campaign ideas for the SEO team that can then be utilised to help build, link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Germany
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to digital marketing or a creative subject
Someone that runs their own blog/website
Understanding of HTML
Ideally, 1 years’ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Customer Service Advisor (Russian Speaking)

The Role:

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Key Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Russian
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Russian
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Online Assistant Visual Merchandiser

The Role:

The role is responsible for supporting the VM Coordinator and Merchandising Director in delivering a Brand appropriate and enhancing visual proposition to our customers. This will be achieved primarily through the management of brands and products on the ecommerce platform ensuring that both brand integrity and profitability are maximized at all times.
The Online AVM will achieve this through the successful delivery of effective product positioning across merchandised pages In addition, they will select suitable product for all email, concept shop and promotional activity.

Key Responsibilities:

Understand and contribute to the Commercial and Creative strategies of Farfetch
Demonstrate full awareness of Brands & Seasonal trends and their relevance to the Farfetch proposition, influencing all aspects of Visual Merchandising
Take direction from and partner with the VM Coordinator to deliver balanced and commercial Customer emails, Editorial and other projects as required
Understand and utilize the insight from analytical Merchandising with the creative needs of Brands and Products to deliver a VM approach that helps to achieve the KPIs of Farfetch (sales, productivity, profit)
Ensure that a VM schedule is followed and executed on – products, Brands and are edits regularly reviewed and assessed
Bring inspiring ideas and motivation into an energetic and collaborative team

Key Skills and Experience:

Ideally, 1+ years in an online creative, VM focused role
Exposure to Branded Merchandise - preferably in a high fashion, luxury environment
Understanding of KPIs that deliver success within a Retail online organisation and their impact on a VM team
Understanding of, and empathy for, the creative needs of the Farfetch proposition – balancing Art & Science
In-depth knowledge of designers, trends and resources
Excellent verbal and written communication skills
Ability to adapt to a constantly evolving work environment
Knowledge of Photoshop an advantage
Experience of working with VM tools and packages preferable

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

CRM Assistant

The Role:

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a CRM Assistant to join our Digital Marketing team. Join us as we build a world class customer relationship management experience focused on innovation, personalization and international expansion.

Key Responsibilities:

Support the process of delivering a world class customised CRM program
Support the customer newsletter management and quality control by working closely with other departments (merchandising, design, editorial, social media etc.) Developing and implementing a host of customised and compelling campaigns from overall topics/themes through to copy and subject lines
Undertake campaign management of the newsletter program within the email service provider
Monitor subscriber lists & work with the technical team and product managers on programs related to newsletters and subscriber lists
Support the CRM executive to understand and communicate the detailed performance and effectiveness of each campaign
Research and recommend new newsletter opportunities, undertaking competitor benchmarking and activity tracking
Support and in some cases drive broader CRM programs (e.g. welcome programs, abandon basket, free shipping promotions etc.)

Key Skills and Experience:

Demonstrable passion for ecommerce CRM marketing and knowledge of other online marketing channels and how they interact with CRM
Ideally, work experience in digital/online marketing with exposure to some HTML
Excellent analytic and problem solving skills with knowledge of excel
Ability to apply pragmatism
Intelligent, driven & focused on delivering results
Ability to work to deadlines in a fast paced environment
Ability to think from the customer viewpoint
Understanding of luxury fashion retail
Familiarity with how 3rd party ESPs and Google Analytics, advantageous

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Japanese Site Executive – Maternity Cover

The Role:

The role is responsible for implementing the company’s international strategy in the Japanese market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Head of Performance Marketing and Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Japanese) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Brand Marketing Manager

The Role:

This role is responsible for working closely with the Director of PR and Communications to help create, execute and manage strategic initiatives to support the overall Global Brand Marketing message. The successful candidate will support the team in all offline marketing initiatives for the 2015 and beyond Brand Campaign helping to deliver consistent global messaging that is on brand, timely and delivered on budget.

Key Responsibilities:

Work closely with the Director of PR and Communications to lead and execute all Farfetch platform programs in a dynamic, engaging, customer friendly manner ensuring industry noise and global recognition
Create, execute and manage the annual content calendar, ensuring considered content, effective planning and strong team leadership
Work with the PR and Digital Communications team to ideate and execute strategy across but not limited to 7 key markets to expand brands global footprint
Help create and ideate content with the Digital Communication team to fit within the Farfetch video strategy and initiatives
Work with the Director of PR and Communications and broader marketing teams to create and execute Men’s brand strategy globally. Demonstrating an integrated marketing approach considering all brand touch points
Lead and execute strategy for continuous brand support for the Farfetch Discover App including but not exclusive to events, content plans etc
Support and expand selected editorial features and initiatives by providing new ideas
Work to set KPI’s, measures and objectives reporting performance on a regular basis including recommendations to drive improvement
Build strong relationships with internal stakeholders and external agencies to ensure the brand message is delivered effectively and consistently

Key Skills and Experience:

Ideally, minimum 4 years’ experience within fashion marketing or another creative sector i.e. Events, Publications
Track record of innovation, imagination and success providing both strategic and creative direction
Excellent understanding of the Farfetch brand and concept, with an appreciation for e-commerce and multichannel
Significant commercial Marketing experience gained in a luxury retail environment
Excellent communication skills, leadership, strategic ability, proven creativity and initiative
International Marketing experience with the ability to showcase successes in global markets
Solid experience of leading and managing a team
Strong commercial acumen and ability to think strategically
Experience working in a fast-moving entrepreneurial environment, with competing deadlines and priorities
Highly organized with exceptional planning capabilities
Additional language, advantageous

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Office Manager - Maternity Contract

The Role:

This role will be responsible for covering for our current Office Manager who goes on maternity leave from March 2015. This position is an operational and administrative role defined to co-ordinate the delivery of all services and suppliers, ensuring the highest standards of accommodation and service provision for all offices based in London.
The successful candidate will have exceptional experience within office & facilities management and be completely comfortable with overseeing the smooth operation of our London offices housing over 150 employees. You will be organised, great at multi-tasking and passionate in your approach to achieve the best results for a positive working environment. This role is pivotal in keeping our staff and partners happy and our business successful.

Key Responsibilities:
Office Management

Comprehensive management of suppliers and building management
Monitoring of office supplies & costs i.e. cleaners, security alarms and general insurance, whilst proactively seeking cost saving initiatives
Managing and mentoring the Office Assistant
General ad-hoc duties as directed by Chief Operating Officer
Ensuring all invoices are approved and paid in a timely manner
Organisation of office events/ functions and meeting. Including venues, food and transportation when required
Maintaining the office condition and arranging repairs when required
Managing the space allocation for new employees
Ensuring all invoices are approved and paid in a timely manner
Assisting the Culture team in facilitating new initiatives and procedures
Inventory management of hardware and mobile company property 

Office Relocation

Responsible for the operational management of the sites including the transfer to temporary buildings and the move into the new London Headquarters
Act as an internal project manager for the main office relocation leading and coordinating the new office refit
Managing and updating the project timeline day to day, creating and communicating status updates for all key internal and external stakeholders
Managing and updating the project budget day to day
Attending all meetings and taking detailed notes
Collating and storing project related documents
General project admin duties as required

Key Skills and Experience:

Ideally, a minimum of 2 years’ experience in a similar position 
Previous experience project managing an office relocation
Able to communicate effectively across all management levels, departments and external organisations
A trustworthy, autonomous and enthusiastic hands-on approach to all tasks with a flexible approach to changing priorities
Able to remain calm under pressure and prioritise and manage various tasks
Show a high level of attention to detail and commitment to high standards
A proactive and positive approach to work with strong time management skills
Proactive approach to problem solving
Ability to use own initiative and think logically
Excellent knowledge of Windows & Microsoft Office suite
Good understanding of health and safety regulations

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Office Assistant/Junior PA

The Role:

This role will be responsible for providing comprehensive PA support to the Chief Operating Officer, and to assist the Office Manager in the day to day running of our busy office.
Reporting to the Office Manager, the successful candidate will have the opportunity to gain excellent hands-on experience in the running of a busy office environment which will broaden as the team grows. Duties will include extensive diary management for the COO, this is a pivotal role and the candidate will need to be a superb multitasker and highly organised.
You will be the first point of contact for visitors and employees and assist with the everyday enquires that come with an ever-growing team.

Key Responsibilities:

Providing full secretarial and admin support to the Chief Operating Officer
Arranging travel, visas, accommodation and preparing complex travel itineraries
Providing visitors and/or management team with refreshments during meetings and lunch when needed
Reception duties, meeting and greeting visitors
Working closely with Office Manager to ensure continued improved processes, ensuring office is well maintained and presentable at all times
Screening phone calls, enquiries and requests and handling them where appropriate
Handling incoming mail and deliveries
Liaising with external suppliers
Ordering and maintaining office supplies
Completing expense claims
Assisting with travel and courier bookings
Ad hoc admin support to wider team

Key Skills and Experience:

Preferably educated to GCSE level with good English & Maths
Ideally, a minimum 1 year+ PA experience
Excellent organisational skills
A positive and approachable attitude
Proactive nature and able to prioritise workload
Strong interpersonal skills liaising well with internal and external colleagues, clients, suppliers and business partners of all levels and seniority
Articulate and well-presented
Extensive experience using Microsoft Office suite

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Content Executive

The Role:

This role will be responsible for conceptualising and generating content ideas that can be used on Farfetch as well as on external websites to better the overall SEO efforts. The successful candidate will be a creative person, passionate about SEO and have an interest in the fashion industry.

Key Responsibilities:

Build and maintain relationships between fashion bloggers and Farfetch
Plan and organise events for fashion bloggers to help raise brand awareness
Negotiate the publishing of Farfetch’s content on 3rd party websites
Create new ideas that can be used for link building on a weekly basis
Look for new social platforms and websites that can be leveraged by Farfetch
Run and manage accounts on social/content platforms
Write content about fashion related themes and topics for 3rd party website
Regularly perform competitor research looking at link building techniques and on-site changes
Work with 3rd party agencies to produce creative content for Farfetch campaigns
Monthly SEO reporting showing insights and opportunities

Key Skills and Experience:

Good understanding of on-page SEO techniques
Excellent understanding of external SEO and link building
Must own and run own blog (can be any subject)
Knowledge of ranking factors in Google organic search
Exceptional communication and project management skills
Excellent Excel, Word and PowerPoint skills
Ability to work to a brief with clear deadlines but also to work independently
Good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Desired:

Degree related to creative subject or digital marketing
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house OR an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

VIP Personal Shopper – Japanese Speaking

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and achieve the VIP department targets.  You will provide expert advice and give the highest level of customised service possible to individual clients. You will require sales experience and have a track record of achieving sales goals.

Key Responsibilities:

Develop the Farfetch client base and nurture existing clients 
Provide advanced knowledge of products, trends and a professional service
Assist our VIP clients with all enquiries via phone, e-mail, chat and social media 
Build professional relationships with VIP clients, develop open channels of communication and become a reliable advisor 
Ensure sales targets and KPIs are met 
Work closely with the PR and marketing teams 
Work in partnership with key boutiques

Key Skills and Experience:

Extensive knowledge of current trends and designers 
Fashion Retail background
Digitally aware and savvy 
Ability to deliver financial targets 
Ability to exceed client expectations 
Confident, articulate and a self-starter 
Ability to work under pressure and manage time efficiently 
High level of written and verbal communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Performance Marketing Executive – Display

Do you want to work in a dynamic, fun and growing environment where no two days are the same? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Performance Marketing Executive on Display to join the team.

The Role:

Due to continued growth, the Farfetch Digital marketing team is looking for a performance marketing executive to help manage all aspects for our global display marketing campaigns and support our activities in PPC and affiliate marketing.
The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact. You will be a good communicator and hugely passionate about all things digital. You will work directly with the Performance Marketing Manager to execute display performance marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers.

Key Responsibilities:

Manage existing display campaigns in retargeting & acquisition, as well as build new performance display campaigns to drive traffic & conversions
Take ownership of daily performance display management and scaling current CPC activity, and testing new display opportunities
Analyse all display activities, purchasing patterns and website traffic to understand the detailed performance and effectiveness of each campaign. Manage all weekly campaign optimizations to achieve efficiency & scale
Manage all tracking & trafficking solutions
You will support our efforts in RTB, Facebook Advertising, Mobile advertising & Exchange buys, as well as maintaining current retargeting activities
You will be passionate about researching new developments within the display channel and will manage these into an extensive testing plan, focusing & prioritizing scalable and international opportunities
Part of the role involves supporting the performance marketing team in other channels such as PPC and affiliates
Assist with all other marketing projects as necessary

Key Skills and Experience:

Demonstrable passion for ecommerce marketing and display, with ideally at least 1 or more years working in online/digital marketing or an agency
Experience working on international display campaigns preferable
Must have excellent analytic and problem solving skills with an intermediate/advanced knowledge of excel
Excellent verbal and written communication skills
Confident in Google Analytics & knowledge of ad serving
Previous experience with Mobile advertising, Criteo, GDN & RTB partnerships
Passion for consumers and strong relationship building
Knowledge of other online marketing channels and their interactions with Display
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Experience with Attribution is a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Digital Marketing Designer

The Role:

The role is responsible for supporting CRM marketing activities including e-mails, life cycle and re-engagement programmes. The role will largely focus on design related tasks for weekly newsletters and other CRM-related e-mail products.

Key Responsibilities:

Support the email designer with day-to- day design production.
Create mock-ups for email designs adhering to brand guidelines and direction from the design team
Research imagery and design options for email
Occasional ad hoc campaign related tasks

Key Skills and Experience:

Demonstrable passion for ecommerce and fashion
Ability to think from a customer viewpoint
Keen eye for detail
Strong Photoshop skills and basic HTML(ability to create/update email assets)
Background (either experience or education) in digital design
Ability to work to deadlines in a fast-paced environment
Excellent verbal and written communication skills
Driven and results orientated

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Research Manager

The Role:

This role is responsible for leading all customer research and insights work, including both qualitative and quantitative projects. The ideal candidate will be the voice of the customer by creating scalable ways of “listening” to their issues and communicating them effectively across the business from board level to operational teams.
Reporting into the Head of CRM, this role will support the online and offline marketing, VIP, customer service, product and other teams with world class research and analysis efforts.

Key Responsibilities:

Create research and analysis plan/roadmaps
Support online/offline marketing, VIP, customer service, product and other teams with research and analysis requirements
Use research to answer strategic business questions that lead to actionable plans
Bring best in class research practices to the business
Source and manage agencies as necessary
Identify, implement and manage tools and technologies to deliver customer research
Build reporting that enables ongoing monitoring of key customer areas

Key Skills and Experience:

Ideally, experience in a market research role
Experience leading qualitative and quantitative customer research projects
Strong analytical skills
Demonstrable ability to generate customer insights that lead to deeper understanding of the customer and ultimately actions to improve the proposition or service
Experience working in a fashion business, likely to be agency, media or retail
Strong project management skills
High level of written and oral communication skills
Strong international experience, ideally with working in multinational environment

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Customer Style Advisors

The Role:

The role is responsible for communicating with customers and finding solutions for unavailable/no stock situations. Using your extensive knowledge of luxury brands and products, you will investigate and source alternatives for customers when their preferred item is not available.

Reporting to the Customer Service Manager, you will ensure that the highest levels of customer service are delivered to our customer at all times and via every communication channel. This role will give you the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Key Responsibilities:

Investigate and source alternative product options to customers where preferred items are unavailable
Provide efficient and timely communication for customers regarding updates
Work in partnership with boutiques to locate specific products for customer orders Provide accurate information regarding products and other related enquiries

Key Skills and Experience:

Ideally, minimum of 2 years’ experience in sales or customer service, preferably in a luxury/multi-brand retail environment
Demonstrable knowledge of luxury fashion brands & trends
Ability to exceed customer expectations
Excellent listening skills
Ability to work under pressure in a fast-paced environment
Excellent verbal and written communication skills
Proficient user of IT systems, both customer service specific and windows packages
Additional language advantageous, but not essential

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Russian

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Russian market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/ru/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Russian
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Yandex for organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency
Advanced understanding of Yandex search engine

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Freelance German Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into German for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into German
Translating content for the German website

Key Skills and Experience:
Essential

Fluency in German (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Russian Site Manager

The Role:

The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Russian) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

New York

Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.

Director of Public Relations, Farfetch North America

Based in New York City and reporting to the Senior Vice President of Brand and Business Development, the Director of Public Relations, North America will be part of the management team for this fast-growing, luxury e-commerce business.
He/she will be responsible for developing Farfetch marketing and communication strategies; establishing and implementing short-range and long-range goals and objectives for New York and regional markets, including events, brand awareness and press outreach.
The Director of Public Relations will be expected to identify and assess ongoing marketing opportunities as they arise, and manage corporate press collateral materials to ensure brand consistency and messaging. In addition he/she will work in alignment with the communications unit in London.

Key Responsibilities:
Assist Senior Vice President of Brand Development in executing strategic publicity campaigns for Farfetch:

Help conceptualize, organize, and execute PR strategies and high impact PR programs
Ability to pitch and coordinate national and regional print, online and broadcast placements
Experience in writing and pitching fashion and accessories trend stories
Experience in pitching designer and brand profiles
Draft press materials including: tip sheets, bios, press releases, style alerts
Create & maintain media pitch grids
Communicating with our PR agencies via email, bi-weekly conference calls & meetings



Assist Senior Vice President in coordinating and executing events for Farfetch:

Oversee marketing coordinator maintaining RSVP & press lists
Draft press materials
Influencer outreach
Staff guest & media check in
Escort press through events
Book photographer & crews
Pitch & following up with media to attend & cover events.



Participate in Professional Development opportunities:

Network with PR professionals and media
Attend networking industry events
Share reports on media news, digital advances, and publications (trade & consumer)
Contribute innovative & creative ideas to company brainstorms
Other duties and projects as assigned by senior management



Key Skills and Experience:

Applicable agency and/or brand experience.
Minimum 6-10 years PR experience working with fashion and/or accessories brands.
Proven track record and successful event management experience preferred.
Strong business acumen including strategic, analytical, and problem-solving skills.
Strong written and verbal communication skills; editorial and press release writing experience is essential.
Strong interpersonal and relationship building skills to develop contacts, client, and industry relations.
Must be highly organized with the ability to coordinate multiple projects and experience managing budgets.
Strong project management and time management skills. Ability to meet tight deadlines.
Computer literacy a must in Word, Excel, Google Docs, Illustrator, and experience with email newsletter programs such as Constant Contact.

Your Application:
To apply, please send your CV to careers.us@farfetch.com.

Client Service Executive

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.

You will provide expert advice and give the highest level of customised service possible to individual clients.´

You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals.

Key Responsibilities:

Develop the Farfetch client base and nurture existing clients
Provide advanced knowledge of products, trends and a professional service to our VIP clients
Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
Ensure sales targets and customer service KPIs are met
Work closely with the PR and marketing teams
Work in partnership with key boutiques

Key Skills and Experience:

Black book with a substantial list of live clients
Digitally aware and savvy
Extensive knowledge of current trends and designers
Ability to deliver financial targets
Ability to exceed client expectations
Confident, articulate and a self-starter
Ability to work under pressure and manage time efficiently
High level of written and verbal communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Porto

Hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Partner Services Supervisor

Have you been searching for a leadership role, working within an exciting and fast-paced fashion company? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Partner Services Supervisor to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The Partner Services team is the main point of contact of our partner boutiques for all the daily process, from set up of a new store and all the training involved, to supporting with order processing, customer service interaction and problem solving.

Reporting to the Partners Service Manager, the Partner Service Supervisor purpose is to manage the Italian Partner Services team and deliver the highest level of daily service to both our boutique partners, and to our end consumer at all times.

Key Responsibilities:

Monitor team´s performance, always aiming for greater efficiency;
Train, assign, schedule, and coach employees;
Plan, monitor, and appraise job contributions enforcing policies and procedures;
Lead by example, resolving critical situations through effective communication with customers and teams;
Work closely with teams such as Account Management, Operations, Customer Service, Finance, Production & Logistics;
Monitor KPI´s, identify boutiques needs and find innovative solutions so boutiques can deliver the expected service levels;
Benchmark best practices, in order to propose improvement changes.

Key Skills and Experience:

Fluency in English and Italian (native level);
Experience in leading mid service teams with a track record of driving results through people and process;
Ability to exercise sound decision making and troubleshoot problems or conflict quickly;
Outstanding verbal, written and interpersonal communication skills at all levels;
Ability to build strong relationships with others;
Must be comfortable with systems and IT tools and with capacity to develop reporting for use at all levels;
Previous international work experiences are considered a plus.

Your Application:

Transports Technician

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Transports Technician to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Customer Operations Manager, you will be responsible for the communication between the couriers and all the other departments assuring status updates, daily processes and swift resolution of courier issues.

Key Responsibilities:

Handle daily communication between couriers (DHL and UPS) and all the other departments (Account Managers, Customer Service, Logistics) using a ticket management tool;
Assure a high level of service both on the time as well as on the quality of the responses;
Execute daily procedures and manage daily workflow optimizing processes when necessary.

Key Skills and Experience:

Fluent in English is mandatory and Italian is a plus;
Working knowledge of transportation processes (express) and / or experience in transportation / courier companies would be desirable;
International commerce knowledge including customs procedures, regulations and documentation involved is a plus;
Organized, proactive and never give up attitude when solving problems;
Customer oriented;
Capable of working under pressure and deliver in the agreed deadlines.

Your Application:

BI Data Scientist

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a BI Data Scientist to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will work on the development of recommendation systems, search and ranking algorithms, and classification algorithms. The ideal candidate will be comfortable in a start-up environment and will bring an energetic, fun and creative approach to their work.

Key Responsibilities:

Developing a deep understanding of data and its potential uses.
Design, implement and maintain data models.
Ad-hoc development of tools to support analytics activities.
Maintaining and developing algorithms for product recommendations engine.
Support the development of Farfetch’s customer personalization strategy.

Key Skills and Experience:

Interest and passion for big data technologies (e.g., Hadoop, Mahout, Pig, Hive).
Experience working with data modeling and machine learning software (e.g. R, Matlab, Python).
Strong SQL skills.
Good knowledge of statistics fundamentals.
Fluency in Engçlish, both written and spoken.
Excellent team working attitude with analytical and creative problem solving abilities.
Ability to work with a diverse range of cross functional teams across development & IT, product development, business development, marketing and finance.
Programming and technical skills (e.g. C#, C++, Java) are a plus.
Experience providing practical business insights from large, complex data sets is also an advantage.

Your Application:

Accountant Technician

Have you been searching for a great professional development opportunity, working in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Accountant Technician to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting directly to the Financial Manager, you will have an important role for the accountancy of our UK company, working together with the whole team to achieve the goals for the monthly closing, essentially being responsible for account and book the documents.

Key Responsibilities:

Organize, account and book all the accounting documents
Check of all travel expenses, classifying it and doing all the accounting
Check of balance sheet accounts
Scan documents and indexing for the accounting Erp
Forward and archive received mailing documents
Assure all the deadlines are met regarding the accountancy monthly closing

Key Skills and Experience:

Graduation in Accounting, Management or similar subject
Minimum of 1 – 3 years of professional experience in accounting
Fluency in English, both written and spoken
Good knowledge of Sage ERP and Microsoft Office, mainly Excel
Excellent team working attitude with ability to interact with different departments
Excellent communication skills
Results driven mind-set and able to deal with stress
Dynamic, with high sense of responsibility and autonomy

Your Application:

Systems Administrator

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Systems Administrator to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will be responsible for the performance, integrity and security of all environments that support our production/live services and our daily development tasks.

Key Responsibilities:

Provisioning of new servers/environments;
Deploy new services/apps;
Guarantee that all environments/servers/services are being monitored;
Conduct periodic auditing for services availability, backups and security;
Guarantee that servers/services are up-to-date in terms of patching;
Keep processes well documented and make sure the team is aware of them;
Improve application life cycle processes (deploys, builds, automated tests, etc);
Contribute to planning and maintenance of infrastructures for live services and labs environments.

Key Skills and Experience:

Administration of Windows Server 2008 or superior, IIS 7.0 or superior, .NET Web sites and Linux Server;
Active Directory deploy, maintenance and security;
Problem Solving and experience working closely with development teams;
Experience working with SQL Server 2008 or superior;
Experience working with Elastic Search and MongoDB;
Knowledge about storage and virtualization;
Fluency in English.

Your Application:

Quality Assurance Software Tester

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Quality Assurance Software Tester to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

To integrate our Software Quality Assurance team we are looking for a Quality Assurance Software Tester aiming for high quality standards on the software developed by the team.

Key Responsibilities:

Review of software requirements.
Specification of test scenarios and test cases.
Execution of tests.
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience working in Agile environments with SCRUM methodologies.
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:

Quality Assurance Developer

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Quality Assurance Developer to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

To integrate our Software Quality Assurance team, we are looking for a Quality Assurance Developer aiming for high quality standards on the software developed by the team.

Key Responsibilities:

Review of software requirements.
Review of technical specification documentation.
Specification of test scenarios and test cases (both functional and non-functional).
Design and implementation of test automation.
Execution of tests (both manual and automated).
Report defects and work closely with other team mates to get them fixed.

Key Skills and Experience:

Degree in Computer science.
Experience in software testing, preferably on web (ecommerce) sites.
Experience in test automation with Selenium, Visual Studio or any other test automation tools.
Experience working in Agile environments with SCRUM methodologies.
Skills in an object orientated language like C# (or Java).
Proficient in written and spoken English.
Passionate for delivering quality software and defending the customer/end-user perspective.
Good communication skills and teamwork believer.
Good time management and multi-tasking skills.
Be organized, detail oriented and resilient to stress.
Interested in breaking things.

Your Application:

Account Manager (German and Spanish Speaker)

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for an Account Manager to join our team.
We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.  

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results;
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities;
Manage each boutique through strategic planning and tactics, turning knowledge into focused action;
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team;
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities;
Review monthly boutique performance and Farfetch profitability;
Conduct regular business reviews internally and with boutiques;
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus;
Ability to easily build relationships with the different players of the business;
Outstanding skills in sales/negotiation techniques and strong analytical ability;
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace;
Excellent sense of prioritization and timing;
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information;
Articulate communication both verbal and written;
Fluency both written and verbal in at least two languages, English being essential and German and Spanish is mandatory;
Previous international work experiences a plus.

Your Application:

Account Manager (Italian Speaker)

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you! This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential and Italian is mandatory
Previous international work experiences a plus

Your Application:

DBA – SQL Server

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a DBA to join our team.

We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

Being part of our DevOps team, you will be in charge of performance, integrity and security of our databases.

Key Responsibilities:

Ensure that data is clearly defined and remains consistent across the databases
Work closely with development team to plan new applications and services and maintain currents ones
Be responsible for planning, development and troubleshooting
Assure that users and applications/services access data concurrently, in a form that suits their needs
Guarantees that there is provision for data security and recovery control (all data is retrievable in an emergency).
Make sure that Database resources are used efficiently

Key Skills and Experience:

Degree if Software Engineering or related field
Solid know-how in SQL Server 2008 or above database management and maintenance
Proficiency in SQL Server 2008 or above database performance tuning
Knowledge about database security and information security policies
Ability to promote process improvement
Problem solving attitude and experience in working closely with development teams
Previous experience with SQL Server Transactional Replication is a plus
Knowledge of SQL Server Integration Services is preferred
Familiar with storage and virtualization

Your Application:

iOS Developer

Have you been searching for an opportunity to build world class mobile applications for luxury oriented customers, while exploring revolutionary interactions to awe everyone? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for iOS Developers to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team is based entirely in Oporto, Portugal, and is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market.

The Role:

You will be responsible for the end-to-end development of iOS applications driving the long-term mobile strategy planned for Farfetch. This role isn’t just about writing Objective-C, you will also cross paths with .NET, Python, node.js and other emerging technologies in various areas of our technical stack.

Key Responsibilities:

Drive feature development and help improve end-to-end product quality
Create prototypes of new ideas and explore new technologies on the forefront of mobile technology
Work closely with other Product Development teams to improve consistency and timing of releases across Mobile and Web
Help to define best practices for iOS in Behaviour Driven Development, Continuous Integration and Continuous Deployment
Influence not just how we build individual features and products, but also contribute with knowledge and ideas for our best practises regarding development and automated testing

Key Skills and Experience:

2+ years of experience working in mobile app development
Experience in working with Objective-C, Xcode and Cocoa Touch frameworks
Familiarity with current best practices for iOS development
Understand of not only the UI and client development, but also the data model and the API stack
Eager to get nerdy about memory management, UI layout and rendering, or network performance
History of successful apps shipped to the App Store that you are proud of and that demonstrate your commitment to quality and detail
Detail oriented and excellent teamwork skills
Energetic, creative and fun to work with

Your Application:

Product Owner

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join our team.

We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

Being part of the Product Team, you will be responsible for driving product strategy and definition by translating customer needs into business and product requirements.

Key Responsibilities:

Lead/Create user stories and acceptance criteria for the product backlog
Gather and distil requirements from users and translate them into an actionable vision
Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
Specify immediate and strategic improvements to products and create appropriate business cases to drive product enhancement
Liaise with Scrum and Support teams throughout the product’s lifecycle
Lead the delivery of new product features via creation of release documentation, workshops and operational support of launches
Develop a sound knowledge of a part of the business and the effect of any requested changes on that part of the business.

Key Skills and Experience:

Degree in Information Systems or related field
Previous experience within a similar product management role
Ability to understand and discuss technical concepts
Ability to translate stakeholder needs into business and product requirements
Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
Excellent time management skills
Being a keen advocate of quality and continuous improvement
Ability to easily build relationships with the different players of the business
Excellent communication skills, both in Portuguese and English
Knowledge of the Scrum methodology is a plus

Your Application:

Project Manager

Have you been searching for an opportunity, working within an exciting and fast-paced company on the project management field? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Project Manager to join our team.

We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be responsible for leading the ERP software selection for a global business and perform several areas of software implementation.

Key Responsibilities:

Analyze the business requirements
Provide a vendors shortlist and meet with them
Assess vendors against requirements and make recommendations on the best option
Serve as consultant, implementing the company’s software
Prepare standard project documentation including business process flow, training materials, and project status reports
Deliver on-site and/or web-based training
Organizing the various professional people working on a project
Making sure the quality standards are met

Key Skills and Experience:

3 – 5 years of Project Management experience
Previous experience in ERP implementations
Strong knowledge of business operations including accounting, finance, HR, distribution and sales
Ability to interact effectively with both non-technical and highly technical users and developers
Ability to prioritize and balance multiple tasks simultaneously
Efficiency-driven and motivated to lead a change project
Fluent in English, both written and spoken

Your Application:

Scrum Master

Have you been searching for an opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Scrum Master to join our team.

We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us fulfil our potential – and you to fulfil yours.

The Role:

You will integrate our technology team, working as Scrum Master for multiple development teams and as Agile Project Manager for complex projects spanning different teams and several sprints.

Key Responsibilities:

Act as Scrum master for multiple scrum teams with a focus on guiding the teams towards improving the way they work acting as a servant-leader
Foster Team self-organization
Facilitate scrum Ceremonies and nurtures scrum Artefacts
Work closely with the product owner with keeping the backlog groomed and writing good user stories
Work with other Senior Managers on cross-team features management
Reach out to the larger company network for impediment removal
Foster better communication between the scrum actors
Act as an Agile project manager when necessary, taking responsibility for managing dependencies between our team and third parties or between scrum teams.
Actively contribute to the adoption and improvement of Agile in the company, including being a trainee on internal workshops

Key Skills and Experience:

Minimum of 1 year experience working as a Scrum Master in development teams
Certified Scrum Master certification is required
Relevant previous experience on Project Management, being PMI-ACP certified is a plus
Excellent interpersonal, communication, and organizational skills are absolutely required: motivator, emotions director, rule breaker, humble leader and success maker
Be a great team player, enthusiastic and able to achieve consensus and mitigate conflicts
Excellent English skills (written and spoken)

Your Application:

.NET Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!

This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for .NET Developers to join our team.

We offer not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us to fulfil our potential – and you to fulfil yours.

The Role:

We are looking for .NET Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

Develop software applications for backoffice or website infrastrutures;
Stay up to speed with all backend and web technologies, software architecture principles and design patterns;
Knowledge on performance and security topics;
Understanding of the full development lifecycle with emphasis on software quality processes.

Key Skills and Experience:

Previous xperience with Microsoft development tools and programming languages;
Experience in object oriented languages (C#, VB.NET or Java);
Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks is a plus;
Knowledge of SQL language and experience using relational databases with preference for SQL Server; Experience in NoSQL database a plus;
Experience in SOA architecture;
Previous experience working with SCRUM methodologies a plus;
Excellent teamwork and communication skills;
Problem solving and proactive attitude.

Your Application:

Guimarães

Guimarães is a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.

Spanish Content Translator

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for Spanish Content Translators to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães, São Paulo and Tokyo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be responsible for translating product and designer descriptions into Spanish for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from Englçish into Spanish
Translating content for the Spanish website

Key Skills and Experience:

Fluency in Spanish (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction in both English and the target language.
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets
Comfortable with digital work on an in-house CMS is a plus

Your Application:

Post-Production Coordinator

Have you been searching for an opportunity, working within an exciting and fast-paced company on the fashion industry? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Post-Production Coordinator to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

You will be responsible for the coordination and management of the Post-production team, focusing on the team’s skills development for the increasing demands of the business. Reporting to the Studio Operations Manager and using the implemented Kaizen methodology, you will assure high quality of the final product on the website providing daily support to all editors.

Key Responsibilities:

Recruit, select and train new team members
Plan the needs according to our production forecast
Set and define all the KPI’s for the team members and manage their progression through daily coaching and monthly catch-ups
Follow and evaluate the team in order to identify their strengths and their priorities in terms of development and enhance their motivation as part of the company’s PDPs (Personal Development Plan)
Implement changes in the post-production processes according to the continuous improvement culture of the Kaizen methodology
Keep abreast of photo edition technologies, striving to update the present equipment/techniques
Guarantee that technical resources follow high quality standards in order to reach the objectives regarding our product pictures

Key Skills and Experience:

Proven leadership and team management experience
Ability to take decisions in an autonomous way
Excellent communication skills, both in Portuguese and English
Passionate for photo and video edition
Proficient in the use of Microsoft Office
Knowledge of photo editing software as Adobe Bridge, Lightroom and Photoshop
Knowledge or experience with Kaizen methodology is a plus

Your Application:

Content Supervisor – Spanish

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Spanish Content Supervisor to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The role is responsible for translating all areas of the Farfetch website into Spanish as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into Spanish;
Supervising the Spanish content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme;
Working with the Country Site Manager to ensure content is kept at the necessary high level;
Acting as a sub-editor for the Spanish website.

Key Skills and Experience:

Fluency in Spanish (native level);
Comfortable with digital work on an in-house CMS;
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style;
A good writing style that is accurate and adaptable, with an impeccable use of grammar;
An understanding of garment and accessory construction in both English and the target language;
The ability to work in an independent, assured manner;
The ability to work quickly and to agreed daily targets and deadlines;
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:

Styling Team Leader

Have you been searching for a great professional development opportunity, working in the fashion industry within an exciting and fast-paced company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Styling Team Leader to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Farfetch is enterprising in its vast and unique fashion proposition. It is therefore essential that the product imagery is reflective of our USP and is a key driver in raising the fashion credibility of the site. In order to achieve this the Styling Team Leader will be a pivotal driving force; working in conjunction with the Styling Manager to consistently elevate the style content of the images and produce inspirational market leading product shots.

Key Responsibilities:

Working in conjunction with the Styling Manager to define an aspirational vision for the product imagery along with a process that enables its execution within our studios
Consistently quality check and approve all styling and imagery on a daily basis
Using the companies favoured operational methodology proactively work with the Studio Production team to adapt the production process to allow for quality whilst ensuring efficiency is maintained
Develop and mentor the in-house and freelance styling team; coaching and supporting them to continuously improve and produce consistently on-brand luxe imagery
Work alongside Model Booker to continuously ensure a high quality pool of models
Work alongside Photography coordinator to maintain and develop high quality imagery
Ensure team KPI’s and targets are established and met

Key Skills and Experience:

Ambitious and driven with an impeccable work ethic
Extensive and detailed knowledge of trends, designers and brands
4-8 years proven styling experience within editorial/ecommerce
Managerial experience with a confident, authoritative presence capable of building and driving a team of stylists and guiding them towards excellence
Proactive approach to driving changes within limited time frames
Strong negotiating skills and experience dealing with talent agencies
Ideally previous ecommerce experience within fashion retail- ideally focussed In the luxury market

Your Application:

LA

Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.

Partner Services

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our North American boutique partnerships across United States and Canada.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production, and Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result
Ranging from Production/Logistics/Photography (administrative and courier)
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
Liaison with Customer Service team in order to optimize customer satisfaction
Seasonal activities such as markdown implementation and site stock clean ups
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Must be organized, detail-oriented and proactive, with an aptitude for process optimization
Strong inter-personal skills and articulate both in verbal and written communication
Proficient user of IT systems, both customer service specific and MS Office

Manager of Account Management and Partner Services

The Role:

This role is responsible for managing, optimizing and driving the sales and operational performance of our North American boutique partnerships. This role is accountable for driving business results in the form of revenue and profitability growth in addition to providing amazing client/partner services to our boutiques. This role will have 4-6 direct reports and oversee the management, coaching, and development of our Account Management and Partner Services teams (total of 8-10 team members).

These teams partner closely with cross-functional partners (business development, merchandising, store operations, studio operations, and customer service) to ensure flawless execution and coordination of company policies and initiatives. Members of this team are responsible for the ongoing success of our specialty stores, driving optimization projects, analyzing opportunities to grow and expand the business through a long-term relationship with Farfetch.

Key Responsibilities:
Account Management – Focus on business strategy and planning

Manage each boutique through strategic planning, forecasting, and tactics, turning knowledge into focused action.
Actively manage and coordinate seasonal product deliveries to capitalize on revenue/profitability opportunities by working closely with Merchandising and Business Development.
Plan and coordinate in-season activities with boutiques like promotions/markdowns/furthers to drive revenue and align with global directives
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Continue to build strong commercial/business relationships with new and existing partners

Partner Services – Focus on service and execution

Organize operational workflow and process improvement to provide superior service (time and quality) to boutiques and direct customers
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met (customer service queries, order management, and product queries)
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.

Key Skills and Experience:

5+ years of work experience in a client/vendor/customer service/retail store function with a track record of driving business results and improving operational efficiency
2+ years of people management with track record of building strong teams
Retail e-commerce experience and knowledge is preferred
Bachelor's Degree required
Ability to manage and work effectively within cross-functional and matrix relationships
Excellent organizational, interpersonal, and verbal/written communication skills
Strong analytical skills and strategic insight to build business cases for growth
Highly analytical with strong project management and problem-solving skills
Ability to work closely with specialty store owners, product management teams, and internal customers to identify and meet their needs

Styling Manager

The Role:

Farfetch is enterprising in its vast and unique fashion proposition. It is therefore essential that the product imagery is reflective of our USP and is a key driver in raising the fashion credibility of the site. In order to achieve this the US Styling Manager will be a pivotal driving force; working in conjunction with the Global Head of Styling to consistently elevate the style content of the images and produce inspirational ‘market leader’ product shots.

Key Responsibilities:

Working in conjunction with the Global Head of Styling to define an aspirational vision for the product imagery along with a process that enables its execution within the Farfetch LA studios
Using the companies favoured operational methodology proactively work with the Production Manager (LA) to adapt the production process to allow for quality whilst ensuring efficiency is maintained.
Recruit, where necessary, and develop the in-house and freelance styling team; coaching and supporting them to continuously improve and produce consistently on-brand luxe imagery.
Play a pivotal role within the recruitment and development of the US fashion photography team, ensuring their direction and attitude is on brand and allows for the production of high quality imagery.
Manage the US styling ‘toolkit’ budget ensuring that the team has the right mix of seasonal basics and ensuring there is cohesion between the Portuguese and US toolkit.
Develop relationships with US boutiques in order to facilitate the competitive purchasing of toolkit items.
Develop relationships with key model agencies in order to continuous drive our model proposition whilst managing the model budget.
Ensure team KPI’s and targets are established and met.
Other projects as assigned.

Key Skills and Experience:

Ambitious and driven with an impeccable work ethic
Extensive and detailed knowledge of trends, designers and brands
4-8 years proven styling experience within editorial/ecom
Strong managerial experience with a confident, authoritative presence capable of building and driving a team of stylists and guiding them towards excellence.
Proactive approach to driving changes within limited time frames
Sound photography knowledge to ensure guidelines are correctly and efficiently executed.
Excellent organizational skills with the ability to work under pressure and re-prioritize according to business requirements.
Strong negotiating skills and experience dealing with talent agencies.
Ideally previous ecommerce experience within fashion retail- ideally focussed In the luxury market.

Customer Service Representative- Seasonal

The Role:

This position offers full time seasonal employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail, and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and chat.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

Customer Service Representative- Bi-lingual (Mandarin/English)

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online through farfetch.com. We now have over 300 boutiques across North America, Europe, and Brazil and are truly a global company with over 350 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include The Webster, Tootsies, and Capitol in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and phone in both the English and Mandarin languages.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Must be fluent in both Mandarin and English.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

IT Support Officer

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

The role is responsible for supporting the US offices (approx. 60 users in LA and NY) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key Skills and Experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
Proficient in internet-related applications such as e-mail clients, FTP clients and web browsers
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent teamwork and communication skills

Fraud Analyst

The Role:

This position offers full time employment in an exciting and fast-paced fashion company. We are looking for someone with strong organizational and communication skills. Attention to detail, multi-tasking, and investigation skills are a must!
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team.

Key Responsibilities:

Fraud

Monitor and review customer account information and transactional data for suspicious activity and possible fraud.
Monitor fraud systems to recognize system activity patterns that may relate to fraudulent activity.
Investigate customer orders for not-so-obvious activity patterns.
Analyze fraud trends throughout the industry and specifically at Farfetch.
Daily contact with customers to verify order details when fraudulent activity is suspected.
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Order Processing

Handle refunds and special payments to customers for cancellations, returns or other special circumstances.
Monitor systems and processes for fast and smooth speed of order fulfillment.
Assist Account Managers in answering order questions from partner boutiques.
Assist Customer Service in order cancellations or address changes.

Key Skills and Experience:

Bachelor’s Degree is preferred.
Should possess a minimum of 2-3 years of related experience with electronic payment fraud, risk operations, chargebacks, credit card regulations, or logistics.
Previous customer service experience in the e-commerce industry is ideal.
The ability to work independently while working on multiple projects.
Flexibility in schedule. Must be available to work possible weekends/holidays and as late as 10pm.
Highly detail oriented with strong analytical and problem solving skills.
Must have the ability to effectively communicate amongst all levels of the organization via phone and email.
Must have a positive attitude and be a great team player!

Photographer

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with over 400 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Kirna Zabete, the Webster, L'Eclaireur, and Brown's.

The Role:

Farfetch.com seeks a photographer to shoot high-volume online catalog. We are looking for self-motivated candidates with the following qualifications:

Excellent organizational and follow-up skills with attention to detail in a fast-paced environment.
Efficient with time management and deadlines.
Excellent verbal and written communication skills.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments.
Ability to collaborate with others and take direction.
Positive team player.
Interest and experience in fashion photography.

Key Skills and Experience:

Experience directing models a must.
Photo editing experience is preferred.
Experience with strobe lights, light meters, Pocket Wizards, and Canon systems.
Experience with tethered shooting.
Ability to troubleshoot lighting and software issues.
Image processing with Adobe programs.
Must be proficient with PC, Adobe Software.
Organizational skills a must.

Courier Specialist

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Courier/Shipping Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.

Key Responsibilities:

Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
Maintaining strong relations with the transport providers and keeping track of any service delays globally that will impact pick-ups/deliveries
Collaborate with the global Courier team to ensure that transport KPIs are met
Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
Support the global operations team with special projects and share best practices to drive overall team performance
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Requirements:

Bachelor Degree preferred
Experience with transportation/courier companies across borders, particularly with express shipments, is a must
International commerce knowledge including customs procedures, regulations and documentation involved required
Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
Proactive and resilient when it comes to solving problems
Customer oriented mindset
Ability to work under pressure and deliver on time
Strong communication and teamwork skills

Account Manager

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results. In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results.
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Manage each boutique through strategic planning and tactics, turning knowledge into focused action.
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team.
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
Review monthly boutique performance and Farfetch profitability.
Conduct regular business reviews internally and with boutiques.
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met.

Key Skills and Experience:

Minimum of 3-4 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus.
Ability to easily build relationships with the different players of the business.
Outstanding skills in sales/negotiation techniques and strong analytical ability.
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace.
Excellent sense of prioritization and timing.
Needs to be at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information.
BS or BA degree, or equivalent experience required.
Travel 15-20% of the time, both local and domestic.
Articulate communication both verbal and written.

Quality Control Specialist

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an e-commerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. Farfetch handles everything from online marketing, photography, editing, payment processing, and customer service to help make their physical store a success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US, as well as L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Quality Control Specialist will be responsible for the quality of photo images with the goal of supporting and improving the Farfetch quality standard. This individual will conduct daily quality audits on all of the photographers’ product images while also constructively raising any issues that hinder Farfetch's standard of quality. The position requires collaboration with the Styling, Photography and Photo Editing departments in the local and global teams.

Key Responsibilities:

Monitor quality of imagery with urgency and acute attention to detail while product remains in the production process
Audit all of the photo images, referencing the Farfetch quality control guide
Be knowledgeable in a wide variety of product (watches, apparel, footwear, jewelry, eyewear, handbags, etc.)
Define and manage the re-shoot process with the Mizusumashi (water spider) for photo images that do not pass the Farfetch quality standard
Take initiative and collaborate with stylists, photographers and photo editors to improve the quality of imagery across all studios (model, floating and stills)
Work with the global Quality Control team to redefine measures of quality
Create and maintain an upbeat atmosphere in the studios that is conducive to high productivity

Key Skills and Experience:

Extreme attention to detail
Works well with a team
Self-starter, ability to work with little or no supervision
Flexible schedule
Ability to maintain a calm and composed temperament under pressure
Ability to make quick on the spot decisions
Ability to provide constructive criticism
Strong interpersonal/people skills
Excellent verbal and written communication skills
Flexible ‘can-do’, up-beat attitude
Fashion Styling, photography or photo editing experience a must
E-commerce experience a must

São Paulo

Found in a remodeled historical house, Farfetch’s office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.

Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience::

High school completed;
Previous experience with customer service by phone. (mandatory);
Experience in assistance by Chat will be a differential;
Excellent communication skills in Portuguese (written and spoken);
Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
Availability of time;
Enjoy working in team contributing with new ideas.

Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

Support the financial control activities
Relate with other areas in the company

Key Skills and Experience:

Basic tax knowledge (ICMS, Pis and Cofins);
Previous experience with tax invoices - DANFE

Type of contract: Temporary

Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
Excel intermediate knowledge (pivot table and PROCV)
Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
Graduated or attending College/Technical course in Logistics or related fields

Japan

Positioned in the heart of Tokyo’s fashion district, Aoyama, this newly remodelled office is home to Japan based Account Management, Business Development, Customer Service, Production and Operations.

Customer Service Representative

Mandarin speaker – 6months contract
The role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel in Mandarin and English.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Mandarin
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Mandarin
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Customer Service Manager

The role

The role is responsible for driving results and productivity of the customer service team through effective management and communication. You will be responsible for the team customer service representatives and will work closely with the Global Director of Customer Service and European Customer Service Manager on strategy, KPIs, and escalated issues.

Responsibilities:

Develop and implement the vision, strategy and objectives of the customer service team
Resolve all escalated customer issues in a timely manner with the local and global teams
Identify key areas of improvement and implement tailored customer service policies and procedures to address those areas
Recruit, train and develop customer service representatives to ensure knowledge and skill-set growth
Proactively manage customer response time>
Establish staffing plans to ensure capacity is met, taking into consideration on and off-peaks
Manage the quarterly team review process
Represent the customer service team in manager meetings and global conferences

Key Skills and Experience:

Proven leadership and management experience of a customer service team
Solid e-commerce experience and knowledge
Good understanding of luxury fashion/fashion brands
Ability to work under pressure in a fast-paced environment
Ability to confidently manage and organise a team
Ability to make sound decisions with a strong sense of urgency
Ability to manage a three-shift schedule with periodic weekend and holiday availability
Ability to work with all levels within an organization
Excellent verbal and written communication skills and people management skills
Passion for providing exceptional customer service
Proficient user of IT systems, both customer service specific and windows packages

Customer Service Representative

The role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Japanese
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Japanese
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate