working at farfetch

Farfetch is an innovative and revolutionary e-commerce company that brings the world’s best independent fashion boutiques to an international audience.

Launched in 2008, Farfetch has rapidly grown into a truly global company and we’re continuing to grow! We now have offices full of talented people in London, New York, Los Angeles, Porto and São Paulo.

We believe our people is what drives our success, as well as making Farfetch a fun and inspirational place to work. Join us on our journey in turning this young company into a leading global player.

 

Whether you are interested in an existing vacancy or sending us your details speculatively, we’d love to hear from you!

If you don't find any open vacancy that suits your profile and you're interested in Farfetch, this is the right place for you to let us know about your skills.
Please send us a general application, attaching your CV and Cover Letter explaining why do you want to become a Farfetcher.

London

Located in the heart of London’s main digital district, this large open plan office hosts a broad range of Farfetch teams including Business Development, Customer Service, Merchandising, Marketing, Operations and Technology.

Brand Marketing Manager

The Role:

This role is responsible for working closely with the Director of PR and Communications to help create, execute and manage strategic initiatives to support the overall Global Brand Marketing message. The successful candidate will support the team in all offline marketing initiatives for the 2015 and beyond Brand Campaign helping to deliver consistent global messaging that is on brand, timely and delivered on budget.

Key Responsibilities:

Work closely with the Director of PR and Communications to lead and execute all Farfetch platform programs in a dynamic, engaging, customer friendly manner ensuring industry noise and global recognition
Create, execute and manage the annual content calendar, ensuring considered content, effective planning and strong team leadership
Work with the PR and Digital Communications team to ideate and execute strategy across but not limited to 7 key markets to expand brands global footprint
Help create and ideate content with the Digital Communication team to fit within the Farfetch video strategy and initiatives
Work with the Director of PR and Communications and broader marketing teams to create and execute Men’s brand strategy globally. Demonstrating an integrated marketing approach considering all brand touch points
Lead and execute strategy for continuous brand support for the Farfetch Discover App including but not exclusive to events, content plans etc
Support and expand selected editorial features and initiatives by providing new ideas
Work to set KPI’s, measures and objectives reporting performance on a regular basis including recommendations to drive improvement
Build strong relationships with internal stakeholders and external agencies to ensure the brand message is delivered effectively and consistently

Key Skills and Experience:

Ideally, minimum 4 years’ experience within fashion marketing or another creative sector i.e. Events, Publications
Track record of innovation, imagination and success providing both strategic and creative direction
Excellent understanding of the Farfetch brand and concept, with an appreciation for e-commerce and multichannel
Significant commercial Marketing experience gained in a luxury retail environment
Excellent communication skills, leadership, strategic ability, proven creativity and initiative
International Marketing experience with the ability to showcase successes in global markets
Solid experience of leading and managing a team
Strong commercial acumen and ability to think strategically
Experience working in a fast-moving entrepreneurial environment, with competing deadlines and priorities
Highly organized with exceptional planning capabilities
Additional language, advantageous

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Digital Designer – Internal Communications

The Role:

This role will be responsible for supporting the rollout of the global Internal Communications strategy for our fast growing, luxury e-commerce business. Based in London and reporting to the Digital Design team, the successful candidate will be responsible for developing digital assets with occasional print design requests.
The main focus for this role will be to assist the Internal Communications department and provide general support to the Digital Design team.

Key Responsibilities:

Work with the Internal Communications Executive and the Digital Designer on developing and designing internal digital assets such as newsletters, e-mail template etc.
Contribute to the development of the company’s intranet to establish a strong look and feel of the Farfetch brand internally
Create, obtain and edit images, graphics and layouts for digital and print purposes
Support global Internal Communications and the Digital Design teams’ needs on an on-going basis

Key Skills and Experience:

Ideally, Graphic Design or Visual Communications related degree or experience
Advanced level user of Adobe Creative Suite including Photoshop
Fundamental understanding of typography and composition
Proficient with HTML and CSS
Proven experience designing emails
Ability to balance multiple tasks while working to tight deadlines
Ideally, some previous experience working on Internal Communications design briefs
Understanding of basic UI/UX principles advantageous

Your Application:
To apply, please send your CV to careersUK@farfetch.com.
All applications should be accompanied with a portfolio showcasing relevant work samples

Office Manager - Maternity Contract

The Role:

This role will be responsible for covering for our current Office Manager who goes on maternity leave from March 2015. This position is an operational and administrative role defined to co-ordinate the delivery of all services and suppliers, ensuring the highest standards of accommodation and service provision for all offices based in London.
The successful candidate will have exceptional experience within office & facilities management and be completely comfortable with overseeing the smooth operation of our London offices housing over 150 employees. You will be organised, great at multi-tasking and passionate in your approach to achieve the best results for a positive working environment. This role is pivotal in keeping our staff and partners happy and our business successful.

Key Responsibilities:
Office Management

Comprehensive management of suppliers and building management
Monitoring of office supplies & costs i.e. cleaners, security alarms and general insurance, whilst proactively seeking cost saving initiatives
Managing and mentoring the Office Assistant
General ad-hoc duties as directed by Chief Operating Officer
Ensuring all invoices are approved and paid in a timely manner
Organisation of office events/ functions and meeting. Including venues, food and transportation when required
Maintaining the office condition and arranging repairs when required
Managing the space allocation for new employees
Ensuring all invoices are approved and paid in a timely manner
Assisting the Culture team in facilitating new initiatives and procedures
Inventory management of hardware and mobile company property 

Office Relocation

Responsible for the operational management of the sites including the transfer to temporary buildings and the move into the new London Headquarters
Act as an internal project manager for the main office relocation leading and coordinating the new office refit
Managing and updating the project timeline day to day, creating and communicating status updates for all key internal and external stakeholders
Managing and updating the project budget day to day
Attending all meetings and taking detailed notes
Collating and storing project related documents
General project admin duties as required

Key Skills and Experience:

Ideally, a minimum of 2 years’ experience in a similar position 
Previous experience project managing an office relocation
Able to communicate effectively across all management levels, departments and external organisations
A trustworthy, autonomous and enthusiastic hands-on approach to all tasks with a flexible approach to changing priorities
Able to remain calm under pressure and prioritise and manage various tasks
Show a high level of attention to detail and commitment to high standards
A proactive and positive approach to work with strong time management skills
Proactive approach to problem solving
Ability to use own initiative and think logically
Excellent knowledge of Windows & Microsoft Office suite
Good understanding of health and safety regulations

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Office Assistant/Junior PA

The Role:

This role will be responsible for providing comprehensive PA support to the Chief Operating Officer, and to assist the Office Manager in the day to day running of our busy office.
Reporting to the Office Manager, the successful candidate will have the opportunity to gain excellent hands-on experience in the running of a busy office environment which will broaden as the team grows. Duties will include extensive diary management for the COO, this is a pivotal role and the candidate will need to be a superb multitasker and highly organised.
You will be the first point of contact for visitors and employees and assist with the everyday enquires that come with an ever-growing team.

Key Responsibilities:

Providing full secretarial and admin support to the Chief Operating Officer
Arranging travel, visas, accommodation and preparing complex travel itineraries
Providing visitors and/or management team with refreshments during meetings and lunch when needed
Reception duties, meeting and greeting visitors
Working closely with Office Manager to ensure continued improved processes, ensuring office is well maintained and presentable at all times
Screening phone calls, enquiries and requests and handling them where appropriate
Handling incoming mail and deliveries
Liaising with external suppliers
Ordering and maintaining office supplies
Completing expense claims
Assisting with travel and courier bookings
Ad hoc admin support to wider team

Key Skills and Experience:

Preferably educated to GCSE level with good English & Maths
Ideally, a minimum 1 year+ PA experience
Excellent organisational skills
A positive and approachable attitude
Proactive nature and able to prioritise workload
Strong interpersonal skills liaising well with internal and external colleagues, clients, suppliers and business partners of all levels and seniority
Articulate and well-presented
Extensive experience using Microsoft Office suite

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Content Executive

The Role:

This role will be responsible for conceptualising and generating content ideas that can be used on Farfetch as well as on external websites to better the overall SEO efforts. The successful candidate will be a creative person, passionate about SEO and have an interest in the fashion industry.

Key Responsibilities:

Build and maintain relationships between fashion bloggers and Farfetch
Plan and organise events for fashion bloggers to help raise brand awareness
Negotiate the publishing of Farfetch’s content on 3rd party websites
Create new ideas that can be used for link building on a weekly basis
Look for new social platforms and websites that can be leveraged by Farfetch
Run and manage accounts on social/content platforms
Write content about fashion related themes and topics for 3rd party website
Regularly perform competitor research looking at link building techniques and on-site changes
Work with 3rd party agencies to produce creative content for Farfetch campaigns
Monthly SEO reporting showing insights and opportunities

Key Skills and Experience:

Good understanding of on-page SEO techniques
Excellent understanding of external SEO and link building
Must own and run own blog (can be any subject)
Knowledge of ranking factors in Google organic search
Exceptional communication and project management skills
Excellent Excel, Word and PowerPoint skills
Ability to work to a brief with clear deadlines but also to work independently
Good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Desired:

Degree related to creative subject or digital marketing
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house OR an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

VIP Personal Shopper – Japanese Speaking

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and achieve the VIP department targets.  You will provide expert advice and give the highest level of customised service possible to individual clients. You will require sales experience and have a track record of achieving sales goals.

Key Responsibilities:

Develop the Farfetch client base and nurture existing clients 
Provide advanced knowledge of products, trends and a professional service
Assist our VIP clients with all enquiries via phone, e-mail, chat and social media 
Build professional relationships with VIP clients, develop open channels of communication and become a reliable advisor 
Ensure sales targets and KPIs are met 
Work closely with the PR and marketing teams 
Work in partnership with key boutiques

Key Skills and Experience:

Extensive knowledge of current trends and designers 
Fashion Retail background
Digitally aware and savvy 
Ability to deliver financial targets 
Ability to exceed client expectations 
Confident, articulate and a self-starter 
Ability to work under pressure and manage time efficiently 
High level of written and verbal communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Performance Marketing Executive – Display

Do you want to work in a dynamic, fun and growing environment where no two days are the same? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Performance Marketing Executive on Display to join the team.

The Role:

Due to continued growth, the Farfetch Digital marketing team is looking for a performance marketing executive to help manage all aspects for our global display marketing campaigns and support our activities in PPC and affiliate marketing.
The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an immediate impact. You will be a good communicator and hugely passionate about all things digital. You will work directly with the Performance Marketing Manager to execute display performance marketing strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers.

Key Responsibilities:

Manage existing display campaigns in retargeting & acquisition, as well as build new performance display campaigns to drive traffic & conversions
Take ownership of daily performance display management and scaling current CPC activity, and testing new display opportunities
Analyse all display activities, purchasing patterns and website traffic to understand the detailed performance and effectiveness of each campaign. Manage all weekly campaign optimizations to achieve efficiency & scale
Manage all tracking & trafficking solutions
You will support our efforts in RTB, Facebook Advertising, Mobile advertising & Exchange buys, as well as maintaining current retargeting activities
You will be passionate about researching new developments within the display channel and will manage these into an extensive testing plan, focusing & prioritizing scalable and international opportunities
Part of the role involves supporting the performance marketing team in other channels such as PPC and affiliates
Assist with all other marketing projects as necessary

Key Skills and Experience:

Demonstrable passion for ecommerce marketing and display, with ideally at least 1 or more years working in online/digital marketing or an agency
Experience working on international display campaigns preferable
Must have excellent analytic and problem solving skills with an intermediate/advanced knowledge of excel
Excellent verbal and written communication skills
Confident in Google Analytics & knowledge of ad serving
Previous experience with Mobile advertising, Criteo, GDN & RTB partnerships
Passion for consumers and strong relationship building
Knowledge of other online marketing channels and their interactions with Display
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets
Ability to work to deadlines in a fast paced environment
An understanding of fashion and luxury fashion brands
Experience with Attribution is a bonus

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Digital Marketing Designer

The Role:

The role is responsible for supporting CRM marketing activities including e-mails, life cycle and re-engagement programmes. The role will largely focus on design related tasks for weekly newsletters and other CRM-related e-mail products.

Key Responsibilities:

Support the email designer with day-to- day design production.
Create mock-ups for email designs adhering to brand guidelines and direction from the design team
Research imagery and design options for email
Occasional ad hoc campaign related tasks

Key Skills and Experience:

Demonstrable passion for ecommerce and fashion
Ability to think from a customer viewpoint
Keen eye for detail
Strong Photoshop skills and basic HTML(ability to create/update email assets)
Background (either experience or education) in digital design
Ability to work to deadlines in a fast-paced environment
Excellent verbal and written communication skills
Driven and results orientated

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Research Manager

The Role:

This role is responsible for leading all customer research and insights work, including both qualitative and quantitative projects. The ideal candidate will be the voice of the customer by creating scalable ways of “listening” to their issues and communicating them effectively across the business from board level to operational teams.
Reporting into the Head of CRM, this role will support the online and offline marketing, VIP, customer service, product and other teams with world class research and analysis efforts.

Key Responsibilities:

Create research and analysis plan/roadmaps
Support online/offline marketing, VIP, customer service, product and other teams with research and analysis requirements
Use research to answer strategic business questions that lead to actionable plans
Bring best in class research practices to the business
Source and manage agencies as necessary
Identify, implement and manage tools and technologies to deliver customer research
Build reporting that enables ongoing monitoring of key customer areas

Key Skills and Experience:

Ideally, experience in a market research role
Experience leading qualitative and quantitative customer research projects
Strong analytical skills
Demonstrable ability to generate customer insights that lead to deeper understanding of the customer and ultimately actions to improve the proposition or service
Experience working in a fashion business, likely to be agency, media or retail
Strong project management skills
High level of written and oral communication skills
Strong international experience, ideally with working in multinational environment

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Customer Style Advisors

The Role:

The role is responsible for communicating with customers and finding solutions for unavailable/no stock situations. Using your extensive knowledge of luxury brands and products, you will investigate and source alternatives for customers when their preferred item is not available.

Reporting to the Customer Service Manager, you will ensure that the highest levels of customer service are delivered to our customer at all times and via every communication channel. This role will give you the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Key Responsibilities:

Investigate and source alternative product options to customers where preferred items are unavailable
Provide efficient and timely communication for customers regarding updates
Work in partnership with boutiques to locate specific products for customer orders Provide accurate information regarding products and other related enquiries

Key Skills and Experience:

Ideally, minimum of 2 years’ experience in sales or customer service, preferably in a luxury/multi-brand retail environment
Demonstrable knowledge of luxury fashion brands & trends
Ability to exceed customer expectations
Excellent listening skills
Ability to work under pressure in a fast-paced environment
Excellent verbal and written communication skills
Proficient user of IT systems, both customer service specific and windows packages
Additional language advantageous, but not essential

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Performance Marketing Manager

The Role:

This role is responsible for defining, managing and executing the strategy for paid search and programmatic. You will report directly to the Head of Performance Marketing and execute strategies based on commercial objectives and implement creative, cost-efficient campaigns to drive quality traffic and customers from around the globe. The successful candidate will be comfortable communicating ideas and change, have experience in managing at least 3-5 direct reports and will enjoy a sense of ownership over performance marketing activities. This role will suit someone who is looking for an exciting growth opportunity in a fast-paced, environment and is looking to make an immediate impact.

This is an ideal chance for a performance marketer to take on client side ownership and managerial responsibilities. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field.

Key Responsibilities:

Manage a growing team of PPC and Display executives
Manage the marketing budget and forecast to deliver efficient return on investment
Test new strategies & landing pages for increased traffic, CTR and conversion rate
Work closely with other digital marketing team members to ensure strategies are in line with other channels
Identify opportunity areas for growth and optimization
Test, launch and scale digital lead generation channels such as Facebook, Programmatic Display, Retargeting, CPL Programs, etc...
Communicate learnings and insights learned through campaigns across the company
Manage relationship with vendors, marketing partners, and internal stakeholders
Opportunity to be involved heavily with the recruitment, training and mentoring of future team members

Key Skills and Experience:

Ideally, degree or equivalent Marketing, Advertising or business qualification
Highly competent in mathematics (preferably Grade A in A-level mathematics/equivalent qualification)
5+ years’ experience in online marketing, demand generation role
International marketing experience
Expertise in SEM, programmatic display, retargeting, Facebook ads
Desire to seek new areas/technology/channels for increased customer acquisition
Experience using PPC bid management tools (preferably Adobe Media Optimiser)
Good analytical skills with an advanced knowledge of Excel
Demonstrable interest for e-commerce marketing and the knowledge of other online marketing channels and their interactions with PPC
A flexible, approachable attitude with good problem solving skills
Commercially focused and driven with the ability to work towards metrics and manage budgets

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Japanese

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Japanese market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer. Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/jp/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Japanese
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
Drive additional organic search engine visitors from Google and Yahoo JP
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Google and Yahoo JP organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines in Japan
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

SEO Executive – Russian

The Role:

The role is responsible for a number of different tasks on a day to day basis; writing category, sub category and designer descriptions and adding on-page SEO tags for our Russian market. You will also be responsible for generating content ideas that can be used on external websites to better the overall SEO efforts. The ideal candidate will be creative, passionate about SEO and fashion as well as being excellent writer.

Ideal position for post graduates or junior SEO execs looking to join a creative fast growing digital marketing team.

Key Responsibilities:

To create SEO content/copy for category pages on Farfetch.com/ru/
To proactively seek out areas of Farfetch that require new content and update the pages directly
Create meta data for required pages in Russian
Add appropriate meta data to each page through the new CMS
To create and add appropriate H1 tags on pages through new CMS
To help think of creative campaign ideas for the SEO team that can then be utilised to help build link and increase organic performance

Key Skills and Experience:
Essential

Basic understanding of Search Engine optimisation (SEO)
Good understanding of on-page SEO techniques
Knowledge of ranking factors in Yandex for organic search
Excellent communication skills
Excellent Excel, Word and PowerPoint skills
An ability to work to a brief with clear deadlines but also to work independently
A good understanding of the wider fashion industry, including knowledge of fashion ecommerce sites, blogs and fashion magazines
Good understanding of Google Analytics and SEO reporting

Non-essential but desirable

Degree related to a creative subject or digital marketing
Experience running your own blog or website
Understanding of HTML
Ideally, 1 year+ SEO experience working in-house or at an agency
Advanced understanding of Yandex search engine

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Freelance German Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into German for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into German
Translating content for the German website

Key Skills and Experience:
Essential

Fluency in German (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Optimisation and Conversion Manager

The Role:

This role is responsible for analysing conversion rate performance across all devices, channels, markets and segments to identify key opportunities for improvement. Working with rest of the business, our ideal candidate will generate ideas for improving conversion rate across marketing, product, international and merchandising.

Key Responsibilities:

Lead projects focussed on understanding specific areas e.g. checkout performance, international sites
Own the testing roadmap from a marketing perspective and drive continuous improvement plan
Identify, implement and manage tools and technologies to help monitor and drive conversion
Work closely with relevant teams on implementation of key projects
Support the various teams with insight to help drive conversion rate improvements
Build reporting that enables continuous monitoring and improvement of conversion
Identify resourcing needs and build team when necessary (note initially there will be no direct reports but it will be your responsibility to identify and justify the needs)

Key Skills and Experience:

Experience in a highly analytical role, preferably with a focus on web analytics and/or product performance
Ideally, previous experience working in conversion rate improvement and/or online marketing within an e-commerce business
May have developed analytical skills within a leading management consulting firm or investment bank
Strong Excel skills, ideally SQL experience or other relevant database or development experience
Demonstrable ability to balance analytical rigour with fast decision/risk taking
Strong project management experience with high level of written and oral communication skills
Strong international experience, ideally working within a multinational environment

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Freelance Korean Content Writer/Translator

The Role:

The role is responsible for translating product and designer descriptions into Korean for Farfetch. Working to the company’s brand guidelines, within a multi-lingual team, you will be required to create well-written, succinct and accurate translations to describe luxury clothing, accessories and lifestyle products sold on the site.

Key Responsibilities:

Translating product descriptions from English into Korean
Translating content for the Korean website

Key Skills and Experience:
Essential

Fluency in Korean (native level)
Knowledge and love of fashion at all levels from high-end designers to cutting edge street style
Good writing style that is accurate and adaptable, with an impeccable use of grammar
Understanding of garment and accessory construction
Ability to work to clear deadlines but also to work independently
Ability to work quickly and to agreed daily targets

Non-essential but desirable

Comfortable with digital work on an in-house CMS

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Russian Site Manager

The Role:

The role is responsible for implementing the company’s international strategy in the Russian market, overseeing site localisation and generating local demand. You will support the marketing team on brand strategy and work closely with the Digital Marketing Director to drive traffic and conversions.

Key Responsibilities:

Implement and oversee international and site localisation strategies to drive demand and, ultimately, drive revenue
Ensure that projects are delivered on deadline and within budget, and meet defined levels of quality
Develop and manage the translations process for all site content and act as an escalation point for any issues
Provide market research and competitor analysis
Manage forecasts, planning and budgets to ensure all metrics and KPIs are successfully defined and delivered
Provide weekly and monthly performance analysis and insights to drive change and maximise site traffic and conversion rates
Analyse on-site customer behaviour and customer journeys to maximise site functionality
Oversee ongoing usability testing to ensure effective evolution of site design, content and functionality
Work closely with the marketing and editorial teams to maintain brand alignment across all areas
Identify and execute specific strategies and tactics for the local market, either working with in-house teams or local agencies
Support the digital marketing team to drive sales growth across affiliates, SEO, PPC, social media and e-mail sales channels

Key Skills and Experience:

Expertise in the local market and the knowledge to drive key business decisions
Native speaker (Russian) with excellent written and verbal English
E-commerce trading experience and understanding of best practice
Experience of using web analytics data to drive revenue and conversion
Understanding of key aspects of digital marketing, including SEO, PPC and affiliates tactics and the key web KPIs to maximise ROI
Strong analytic and problem-solving skills with an advanced knowledge of Excel
Commercially focused and driven, with the ability to work towards metrics and manage budgets
Passion for e-commerce marketing with ideally 3+ years working in online/digital marketing
A flexible, approachable attitude with good problem-solving skills and a desire to get involved in all aspects of e-commerce
Ability to work to deadlines in a fast-paced environment
Excellent communication skills
An understanding of fashion and luxury brands
Self-driven and willing to ‘roll up your sleeves’

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Junior PPC Executive – Japanese

The Role:

The role is responsible for supporting the PPC team to deliver revenue through our paid search activity. You will have clearly outlined tasks & objectives and encouraged to contribute within the team as well as within the wider company.
The ideal candidate will be highly numerate and confident using Microsoft Excel. You will be surrounded by talented digital marketing professionals that will help drive strategic thinking and help you become a true expert in your field. Specific PPC experience is desirable, especially on Yahoo Japan, but not essential as training will be provided where required.

Key Responsibilities:

Optimising and developing our Japanese PPC activity working closely with our Japanese Site Executive.
Assisting with account audits and implementing findings
Assisting with the optimisation of multi-market PPC campaigns to agreed campaign /profitability targets
Assist with the build out of the account in line with the international plan and global expansion
Manage spend efficiently to ensure acquisition & traffic targets are met at an effective spend level
Test new strategies & landing pages for increased traffic, click through rate and conversion rate
Work closely with other digital marketing team members to ensure strategies are in line with other channels
Help to identify opportunity areas for growth and optimization
You will be required to be fully involved in multiple areas, including:

  • Keyword analysis and selection Strategy
  • Bidding strategies
  • Search ad network strategy
  • Optimising by time of day/week
  • Content network strategy
  • Adobe AdLens for search
  • Campaign structuring
  • Ad creative and copy strategy
  • Keyword matching strategy
  • Destination or landing page strategy
  • Search-term targeting strategy
  • Reporting
  • Budgeting
  • Specialist and innovative paid search techniques
Essential:

Fluent Japanese and excellent written and verbal English
Degree qualified or equivalent in relevant subject such as maths, e-commerce or marketing
Demonstrable interest for e-commerce marketing
Strong attention to detail and ability to complete tasks accurately
Good analytical skills and comfortable using Excel
Flexible, approachable attitude with good problem-solving skills
Ability to work to deadlines in a fast-paced environment
Ability to prioritise tasks and maintain workloads
Commitment to on-going learning

Non-essential but desirable:

An understanding of fashion and luxury fashion brands
PPC experience

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

New York

Situated in the Flatiron neighbourhood of Manhattan, this bright and modern office is home to our US-based Business Development and Marketing teams.

Director of Public Relations, Farfetch North America

Based in New York City and reporting to the Senior Vice President of Brand and Business Development, the Director of Public Relations, North America will be part of the management team for this fast-growing, luxury e-commerce business.
He/she will be responsible for developing Farfetch marketing and communication strategies; establishing and implementing short-range and long-range goals and objectives for New York and regional markets, including events, brand awareness and press outreach.
The Director of Public Relations will be expected to identify and assess ongoing marketing opportunities as they arise, and manage corporate press collateral materials to ensure brand consistency and messaging. In addition he/she will work in alignment with the communications unit in London.

Key Responsibilities:
Assist Senior Vice President of Brand Development in executing strategic publicity campaigns for Farfetch:

Help conceptualize, organize, and execute PR strategies and high impact PR programs
Ability to pitch and coordinate national and regional print, online and broadcast placements
Experience in writing and pitching fashion and accessories trend stories
Experience in pitching designer and brand profiles
Draft press materials including: tip sheets, bios, press releases, style alerts
Create & maintain media pitch grids
Communicating with our PR agencies via email, bi-weekly conference calls & meetings



Assist Senior Vice President in coordinating and executing events for Farfetch:

Oversee marketing coordinator maintaining RSVP & press lists
Draft press materials
Influencer outreach
Staff guest & media check in
Escort press through events
Book photographer & crews
Pitch & following up with media to attend & cover events.



Participate in Professional Development opportunities:

Network with PR professionals and media
Attend networking industry events
Share reports on media news, digital advances, and publications (trade & consumer)
Contribute innovative & creative ideas to company brainstorms
Other duties and projects as assigned by senior management



Key Skills and Experience:

Applicable agency and/or brand experience.
Minimum 6-10 years PR experience working with fashion and/or accessories brands.
Proven track record and successful event management experience preferred.
Strong business acumen including strategic, analytical, and problem-solving skills.
Strong written and verbal communication skills; editorial and press release writing experience is essential.
Strong interpersonal and relationship building skills to develop contacts, client, and industry relations.
Must be highly organized with the ability to coordinate multiple projects and experience managing budgets.
Strong project management and time management skills. Ability to meet tight deadlines.
Computer literacy a must in Word, Excel, Google Docs, Illustrator, and experience with email newsletter programs such as Constant Contact.

Your Application:
To apply, please send your CV to careers.us@farfetch.com.

Client Service Executive

The Role:

The role is responsible for the continued development of our VIP offering, ensuring that existing clients are developed, establishing new clients and delivering the VIP department targets.

You will provide expert advice and give the highest level of customised service possible to individual clients.´

You will have proven and extensive sales experience and have a strong a track record of achieving and exceeding sales goals.

Key Responsibilities:

Develop the Farfetch client base and nurture existing clients
Provide advanced knowledge of products, trends and a professional service to our VIP clients
Assist our VIP clients with all customer service enquiries via phone, e-mail, chat and social media
Build lasting relationships with VIP clients, develop open channels of communication and become a reliable advisor
Ensure sales targets and customer service KPIs are met
Work closely with the PR and marketing teams
Work in partnership with key boutiques

Key Skills and Experience:

Black book with a substantial list of live clients
Digitally aware and savvy
Extensive knowledge of current trends and designers
Ability to deliver financial targets
Ability to exceed client expectations
Confident, articulate and a self-starter
Ability to work under pressure and manage time efficiently
High level of written and verbal communication skills

Your Application:
To apply, please send your CV to careersUK@farfetch.com.

Porto

Hosted in Portugal's vibrant second city, our office is based in a stylish converted textiles factory. The Farfetch teams based here include Customer Service, Account Management, Operations and Technology.

Account Manager (Italian Speaker)

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you! This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential and Italian is mandatory
Previous international work experiences a plus

Your Application:

DBA – SQL Server

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a DBA to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

Being part of our DevOps team, you will be in charge of performance, integrity and security of our databases.

Key Responsibilities:

Ensure that data is clearly defined and remains consistent across the databases
Work closely with development team to plan new applications and services and maintain currents ones
Be responsible for planning, development and troubleshooting
Assure that users and applications/services access data concurrently, in a form that suits their needs
Guarantees that there is provision for data security and recovery control (all data is retrievable in an emergency).
Make sure that Database resources are used efficiently

Key Skills and Experience:

Degree if Software Engineering or related field
Solid know-how in SQL Server 2008 or above database management and maintenance
Proficiency in SQL Server 2008 or above database performance tuning
Knowledge about database security and information security policies
Ability to promote process improvement
Problem solving attitude and experience in working closely with development teams
Previous experience with SQL Server Transactional Replication is a plus
Knowledge of SQL Server Integration Services is preferred
Familiar with storage and virtualization

Your Application:

iOS Developer

Have you been searching for an opportunity to build world class mobile applications for luxury oriented customers, while exploring revolutionary interactions to awe everyone? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for iOS Developers to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Tech Team:

Our Tech Team is based entirely in Oporto, Portugal, and is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market.

The Role:

You will be responsible for the end-to-end development of iOS applications driving the long-term mobile strategy planned for Farfetch. This role isn’t just about writing Objective-C, you will also cross paths with .NET, Python, node.js and other emerging technologies in various areas of our technical stack.

Key Responsibilities:

Drive feature development and help improve end-to-end product quality
Create prototypes of new ideas and explore new technologies on the forefront of mobile technology
Work closely with other Product Development teams to improve consistency and timing of releases across Mobile and Web
Help to define best practices for iOS in Behaviour Driven Development, Continuous Integration and Continuous Deployment
Influence not just how we build individual features and products, but also contribute with knowledge and ideas for our best practises regarding development and automated testing

Key Skills and Experience:

2+ years of experience working in mobile app development
Experience in working with Objective-C, Xcode and Cocoa Touch frameworks
Familiarity with current best practices for iOS development
Understand of not only the UI and client development, but also the data model and the API stack
Eager to get nerdy about memory management, UI layout and rendering, or network performance
History of successful apps shipped to the App Store that you are proud of and that demonstrate your commitment to quality and detail
Detail oriented and excellent teamwork skills
Energetic, creative and fun to work with

Your Application:

Product Owner

Have you been searching for an opportunity, working within a state of the art Software Development Center? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Product Owner to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

Being part of the Product Team, you will be responsible for driving product strategy and definition by translating customer needs into business and product requirements.

Key Responsibilities:

Lead/Create user stories and acceptance criteria for the product backlog
Gather and distil requirements from users and translate them into an actionable vision
Work with stakeholders to maintain the product and feature roadmap, managing backlog prioritization
Specify immediate and strategic improvements to products and create appropriate business cases to drive product enhancement
Liaise with Scrum and Support teams throughout the product’s lifecycle
Lead the delivery of new product features via creation of release documentation, workshops and operational support of launches
Develop a sound knowledge of a part of the business and the effect of any requested changes on that part of the business.

Key Skills and Experience:

Degree in Information Systems or related field
Previous experience within a similar product management role
Ability to understand and discuss technical concepts
Ability to translate stakeholder needs into business and product requirements
Experience using sketches, workflows, wireframes and functional specifications to communicate requirements
Excellent time management skills
Being a keen advocate of quality and continuous improvement
Ability to easily build relationships with the different players of the business
Excellent communication skills, both in Portuguese and English
Knowledge of the Scrum methodology is a plus

Your Application:

Project Manager

Have you been searching for an opportunity, working within an exciting and fast-paced company on the project management field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Project Manager to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

You will be responsible for leading the ERP software selection for a global business and perform several areas of software implementation.

Key Responsibilities:

Analyze the business requirements
Provide a vendors shortlist and meet with them
Assess vendors against requirements and make recommendations on the best option
Serve as consultant, implementing the company’s software
Prepare standard project documentation including business process flow, training materials, and project status reports
Deliver on-site and/or web-based training
Organizing the various professional people working on a project
Making sure the quality standards are met

Key Skills and Experience:

3 – 5 years of Project Management experience
Previous experience in ERP implementations
Strong knowledge of business operations including accounting, finance, HR, distribution and sales
Ability to interact effectively with both non-technical and highly technical users and developers
Ability to prioritize and balance multiple tasks simultaneously
Efficiency-driven and motivated to lead a change project
Fluent in English, both written and spoken

Your Application:

Scrum Master

Have you been searching for an opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Scrum Master to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

You will integrate our technology team, working as Scrum Master for multiple development teams and as Agile Project Manager for complex projects spanning different teams and several sprints.

Key Responsibilities:

Act as Scrum master for multiple scrum teams with a focus on guiding the teams towards improving the way they work acting as a servant-leader
Foster Team self-organization
Facilitate scrum Ceremonies and nurtures scrum Artefacts
Work closely with the product owner with keeping the backlog groomed and writing good user stories
Work with other Senior Managers on cross-team features management
Reach out to the larger company network for impediment removal
Foster better communication between the scrum actors
Act as an Agile project manager when necessary, taking responsibility for managing dependencies between our team and third parties or between scrum teams.
Actively contribute to the adoption and improvement of Agile in the company, including being a trainee on internal workshops

Key Skills and Experience:

Minimum of 1 year experience working as a Scrum Master in development teams
Certified Scrum Master certification is required
Relevant previous experience on Project Management, being PMI-ACP certified is a plus
Excellent interpersonal, communication, and organizational skills are absolutely required: motivator, emotions director, rule breaker, humble leader and success maker
Be a great team player, enthusiastic and able to achieve consensus and mitigate conflicts
Excellent English skills (written and spoken)

Your Application:

.NET Developer

Have you been searching for a great professional development opportunity, working within a state of the art Software Development Center in a fast-paced global project? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for .NET Developers to join our team. We offer to successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also significant potential to progress within the role.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Tech Team:

Our Tech Team, based entirely in Oporto, Portugal, is formed by over 100 members, highly committed to turn the company into the leading global E-Commerce player in this market. We are constantly looking for world-class people to take on challenging roles to help us to fulfil our potential – and you to fulfil yours.

The Role:

We are looking for .NET Developers to join our growing Technology Team and help build the next number one high-fashion platform with over 5 million hits a month.

Key Responsibilities:

Develop software applications for backoffice or website infrastrutures;
Stay up to speed with all backend and web technologies, software architecture principles and design patterns;
Knowledge on performance and security topics;
Understanding of the full development lifecycle with emphasis on software quality processes.

Key Skills and Experience:

Previous xperience with Microsoft development tools and programming languages;
Experience in object oriented languages (C#, VB.NET or Java);
Proficiency using ASP.NET, MVC, WebAPI and unit testing frameworks is a plus;
Knowledge of SQL language and experience using relational databases with preference for SQL Server; Experience in NoSQL database a plus;
Experience in SOA architecture;
Previous experience working with SCRUM methodologies a plus;
Excellent teamwork and communication skills;
Problem solving and proactive attitude.

Your Application:

Fraud Analyst/Customer Service - Russian Speaker

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Fraud Analyst/Customer Service to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Reporting to the Fraud & Payments Manager, you will be responsible for the interaction with the customers within the fraud department, assuring that all communications regarding fraudulent checks are done in a customer friendly way without harming the customers’ integrity.

Key Responsibilities:

Assure that all customers get the best possible service when a customer details check is necessary;
Continuous procurement of the best ways to deal with the customers and the awareness of online fraud;
Review and work proactively on new procedures and methods that overcome the need of documents request, where the PCI DSS rules are applied;
Work with all departments on the procedures revision in order to achieve a better work interaction between the Operations, Customer Service and Account Management departments;
Assure that all the daily orders are reviewed and treated within the company service level agreement;
Work proactively on the KPIs targets aiming better results.

Key Skills and Experience:

Working experience in Customer Service is a plus;
Fluent in English and Russian;
Working knowledge on fraud and/or payments area is a plus;
Customer oriented and very good communications skills;
Proactive and never give up attitude when solving problems;
Availability do work on the weekends and in different shifts;
Capable of interacting with all the team members and share new ideas.

Your Application:

Account Manager (French Speaker)

Have you been searching for a great professional development opportunity, working within a fast-paced environment in the global fashion field? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of growth. We are looking for Account Managers to join the team.
We offer successful candidates not only a dynamic, fun, challenging and multicultural workplace, but also conditions in accordance with experience level.
This role will be based in our Portuguese office, but will require a degree of travel to other countries.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of 400 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our European boutique partnerships across UK, France, Benelux, Spain, Italy, Eastern Europe and Scandinavia.
You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members internationally, ensuring boutiques are actively engaged to drive business results.
In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities
Manage each boutique through strategic planning and tactics, turning knowledge into focused action
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities
Review monthly boutique performance and Farfetch profitability
Conduct regular business reviews internally and with boutiques
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met

Key Skills and Experience:

Commercial experience (online or offline) ideally from a retail, brand or wholesale environment – fashion and luxury contact a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques and strong analytical ability
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace
Excellent sense of prioritization and timing
Needs to be at ease with excel (pivots) and use of data tools to obtain and/or assess analytical information
Articulate communication both verbal and written
Fluency both written and verbal in at least two languages, English being essential and French is also mandatory. Previous international work experiences a plus

Your Application:

Guimarães

Guimarães is a beautiful and historic city often described as the 'birthplace of Portugal'. The European Production team is based here, in a custom-built office and studio facility.

Post-Production Coordinator

Have you been searching for an opportunity, working within an exciting and fast-paced company on the fashion industry? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Post-Production Coordinator to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia and offices in London (headquarters), New York, LA, Oporto, Guimarães, São Paulo and Tokyo. Our team is now composed by more than 500 talented people.

The Role:

You will be responsible for the coordination and management of the Post-production team, focusing on the team’s skills development for the increasing demands of the business. Reporting to the Studio Operations Manager and using the implemented Kaizen methodology, you will assure high quality of the final product on the website providing daily support to all editors.

Key Responsibilities:

Recruit, select and train new team members
Plan the needs according to our production forecast
Set and define all the KPI’s for the team members and manage their progression through daily coaching and monthly catch-ups
Follow and evaluate the team in order to identify their strengths and their priorities in terms of development and enhance their motivation as part of the company’s PDPs (Personal Development Plan)
Implement changes in the post-production processes according to the continuous improvement culture of the Kaizen methodology
Keep abreast of photo edition technologies, striving to update the present equipment/techniques
Guarantee that technical resources follow high quality standards in order to reach the objectives regarding our product pictures

Key Skills and Experience:

Proven leadership and team management experience
Ability to take decisions in an autonomous way
Excellent communication skills, both in Portuguese and English
Passionate for photo and video edition
Proficient in the use of Microsoft Office
Knowledge of photo editing software as Adobe Bridge, Lightroom and Photoshop
Knowledge or experience with Kaizen methodology is a plus

Your Application:

Content Supervisor – Spanish

Have you been searching for a great professional development opportunity, working within an exciting and fast-paced fashion company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Spanish Content Supervisor to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

The role is responsible for translating all areas of the Farfetch website into Spanish as well as managing a small team of translators. Working to the company’s brand guidelines, within a multilingual team, you will be required to create well-written, succinct and accurate translations across various types of content. You will be responsible for the quality of the content produced on the local language site and will act as a sub-editor for all content written in your language.

Key Responsibilities:

Translating content (webtext, flat content, boutique descriptions, designer descriptions and product descriptions) from English into Spanish;
Supervising the Spanish content team, including hiring and training new starters, monitoring productivity and KPIs and engaging your team in the Farfetch Performance Development Programme;
Working with the Country Site Manager to ensure content is kept at the necessary high level;
Acting as a sub-editor for the Spanish website.

Key Skills and Experience:

Fluency in Spanish (native level);
Comfortable with digital work on an in-house CMS;
A knowledge and love of fashion at all levels from high-end designers to cutting-edge street style;
A good writing style that is accurate and adaptable, with an impeccable use of grammar;
An understanding of garment and accessory construction in both English and the target language;
The ability to work in an independent, assured manner;
The ability to work quickly and to agreed daily targets and deadlines;
Proven ability to confidently manage and motivate a team with high targets and strict deadlines.

Your Application:

Styling Team Leader

Have you been searching for a great professional development opportunity, working in the fashion industry within an exciting and fast-paced company? Then this could be the job for you!
This is an exciting time for Farfetch as we are experiencing a period of unprecedented growth. We are looking for a Styling Team Leader to join our team.

The Company:

Farfetch is an innovative e-commerce company that brings the world's best fashion boutiques to an international audience. Launched in October 2008, Farfetch is rapidly growing into a truly global company. Our family now includes more than 300 independent boutiques across Europe, North and South America, and Asia, offices in London, New York, LA, Oporto, Guimarães and São Paulo, and a team of more than 500 talented people. Its unique combination of marketplace business model and high-end fashion experience positions it for high growth in the large and growing online luxury fashion market.

The Role:

Farfetch is enterprising in its vast and unique fashion proposition. It is therefore essential that the product imagery is reflective of our USP and is a key driver in raising the fashion credibility of the site. In order to achieve this the Styling Team Leader will be a pivotal driving force; working in conjunction with the Styling Manager to consistently elevate the style content of the images and produce inspirational market leading product shots.

Key Responsibilities:

Working in conjunction with the Styling Manager to define an aspirational vision for the product imagery along with a process that enables its execution within our studios
Consistently quality check and approve all styling and imagery on a daily basis
Using the companies favoured operational methodology proactively work with the Studio Production team to adapt the production process to allow for quality whilst ensuring efficiency is maintained
Develop and mentor the in-house and freelance styling team; coaching and supporting them to continuously improve and produce consistently on-brand luxe imagery
Work alongside Model Booker to continuously ensure a high quality pool of models
Work alongside Photography coordinator to maintain and develop high quality imagery
Ensure team KPI’s and targets are established and met

Key Skills and Experience:

Ambitious and driven with an impeccable work ethic
Extensive and detailed knowledge of trends, designers and brands
4-8 years proven styling experience within editorial/ecommerce
Managerial experience with a confident, authoritative presence capable of building and driving a team of stylists and guiding them towards excellence
Proactive approach to driving changes within limited time frames
Strong negotiating skills and experience dealing with talent agencies
Ideally previous ecommerce experience within fashion retail- ideally focussed In the luxury market

Your Application:

LA

Farfetch's largest US office is located in the centre of the Los Angeles fashion quarter, housed in a classic converted warehouse. Teams located there include Account Management, Business Development, Customer Service, Production and Operations.

Partner Services

The Role:

This role is responsible for ensuring the highest level of service is given to and obtained from our North American boutique partnerships across United States and Canada.
You will manage the core daily communication with our boutiques across commercial, operational and service requirements, ensuring excellent performance from boutiques even through peak times. Furthermore, you will work very closely with the Account Manager of each boutique and the Operational team who will support with analytics or best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production, and Logistics.

Key Responsibilities:

Manage and follow through on all needs (to and from boutiques) with speed and effective result
Ranging from Production/Logistics/Photography (administrative and courier)
Answer queries from partners liaising with relevant teams for resolutions
Order management working with Customer Service, Courier or Operations teams
Drive KPIs daily, and effectively follow up with boutiques – eg: inventory accuracy, stock upload speed, speed of order sending, price inputting by boutiques, and others
Liaison with Customer Service team in order to optimize customer satisfaction
Seasonal activities such as markdown implementation and site stock clean ups
Coordinate online setup and training for new boutiques, with ongoing monitoring of best practices and processes

Key Skills and Experience:

Minimum of one year of experience in commercial, service or office roles, preferably in fashion/retail environment
Capacity to multi-task and shift focus as required, with an excellent sense of prioritization and timing
Must be organized, detail-oriented and proactive, with an aptitude for process optimization
Strong inter-personal skills and articulate both in verbal and written communication
Proficient user of IT systems, both customer service specific and MS Office

Manager of Account Management and Partner Services

The Role:

This role is responsible for managing, optimizing and driving the sales and operational performance of our North American boutique partnerships. This role is accountable for driving business results in the form of revenue and profitability growth in addition to providing amazing client/partner services to our boutiques. This role will have 4-6 direct reports and oversee the management, coaching, and development of our Account Management and Partner Services teams (total of 8-10 team members).

These teams partner closely with cross-functional partners (business development, merchandising, store operations, studio operations, and customer service) to ensure flawless execution and coordination of company policies and initiatives. Members of this team are responsible for the ongoing success of our specialty stores, driving optimization projects, analyzing opportunities to grow and expand the business through a long-term relationship with Farfetch.

Key Responsibilities:
Account Management – Focus on business strategy and planning

Manage each boutique through strategic planning, forecasting, and tactics, turning knowledge into focused action.
Actively manage and coordinate seasonal product deliveries to capitalize on revenue/profitability opportunities by working closely with Merchandising and Business Development.
Plan and coordinate in-season activities with boutiques like promotions/markdowns/furthers to drive revenue and align with global directives
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Continue to build strong commercial/business relationships with new and existing partners

Partner Services – Focus on service and execution

Organize operational workflow and process improvement to provide superior service (time and quality) to boutiques and direct customers
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met (customer service queries, order management, and product queries)
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.

Key Skills and Experience:

5+ years of work experience in a client/vendor/customer service/retail store function with a track record of driving business results and improving operational efficiency
2+ years of people management with track record of building strong teams
Retail e-commerce experience and knowledge is preferred
Bachelor's Degree required
Ability to manage and work effectively within cross-functional and matrix relationships
Excellent organizational, interpersonal, and verbal/written communication skills
Strong analytical skills and strategic insight to build business cases for growth
Highly analytical with strong project management and problem-solving skills
Ability to work closely with specialty store owners, product management teams, and internal customers to identify and meet their needs

Styling Manager

The Role:

Farfetch is enterprising in its vast and unique fashion proposition. It is therefore essential that the product imagery is reflective of our USP and is a key driver in raising the fashion credibility of the site. In order to achieve this the US Styling Manager will be a pivotal driving force; working in conjunction with the Global Head of Styling to consistently elevate the style content of the images and produce inspirational ‘market leader’ product shots.

Key Responsibilities:

Working in conjunction with the Global Head of Styling to define an aspirational vision for the product imagery along with a process that enables its execution within the Farfetch LA studios
Using the companies favoured operational methodology proactively work with the Production Manager (LA) to adapt the production process to allow for quality whilst ensuring efficiency is maintained.
Recruit, where necessary, and develop the in-house and freelance styling team; coaching and supporting them to continuously improve and produce consistently on-brand luxe imagery.
Play a pivotal role within the recruitment and development of the US fashion photography team, ensuring their direction and attitude is on brand and allows for the production of high quality imagery.
Manage the US styling ‘toolkit’ budget ensuring that the team has the right mix of seasonal basics and ensuring there is cohesion between the Portuguese and US toolkit.
Develop relationships with US boutiques in order to facilitate the competitive purchasing of toolkit items.
Develop relationships with key model agencies in order to continuous drive our model proposition whilst managing the model budget.
Ensure team KPI’s and targets are established and met.
Other projects as assigned.

Key Skills and Experience:

Ambitious and driven with an impeccable work ethic
Extensive and detailed knowledge of trends, designers and brands
4-8 years proven styling experience within editorial/ecom
Strong managerial experience with a confident, authoritative presence capable of building and driving a team of stylists and guiding them towards excellence.
Proactive approach to driving changes within limited time frames
Sound photography knowledge to ensure guidelines are correctly and efficiently executed.
Excellent organizational skills with the ability to work under pressure and re-prioritize according to business requirements.
Strong negotiating skills and experience dealing with talent agencies.
Ideally previous ecommerce experience within fashion retail- ideally focussed In the luxury market.

Customer Service Representative- Seasonal

The Role:

This position offers full time seasonal employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail, and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and chat.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

Customer Service Representative- Bi-lingual (Mandarin/English)

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online through farfetch.com. We now have over 300 boutiques across North America, Europe, and Brazil and are truly a global company with over 350 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include The Webster, Tootsies, and Capitol in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

This position offers full time employment in an exciting and fast-paced Fashion company. We are looking for someone with strong organizational and communication skills, attention to detail and multi-tasking skills.

The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team. This person should also have a passion for the Fashion industry!

Key Responsibilities:

Assist Farfetch customers with order inquiries via email and phone in both the English and Mandarin languages.
Work with Account Managers to solve any discrepancies.
Work with Order Processing team to verify all online orders to prevent fraud or duplicate orders.

Key Skills and Experience:

Superior verbal and written communication skills are a must.
Must be fluent in both Mandarin and English.
Ability to make sound decisions with a strong sense of urgency.
Passion for providing exceptional customer service.
A positive and team oriented attitude a must.
Previous customer service experience in the e-commerce industry is ideal.
Possess organizational and follow-up skills with attention to detail in a fast-paced environment.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments and customers.
Flexibility in schedule. Must be available to work possible evenings, weekends, and holidays if needed.
Proactive approach to problem-solving and troubleshooting issues.
Ability to collaborate with others and take direction.
Good listening skills.
Good understanding of fashion/fashion brands.
Proficient in the use of IT systems, both customer service specific and windows packages.
Ability to exceed customers’ expectations.
Confident and articulate.
BA degree required.

IT Support Officer

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

Job Description:

The role is responsible for supporting the US offices (approx. 60 users in LA and NY) with IT-related issues and technical advice, providing responsive 1st & 2nd line desktop support, maintenance/troubleshooting of existing systems and installation of new software and hardware.

Key Responsibilities:

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly

Key Skills and Experience:

Ideally 2+ years of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
Proficient in internet-related applications such as e-mail clients, FTP clients and web browsers
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Self-motivated, detail-oriented and organized
Excellent teamwork and communication skills

Fraud Analyst

The Role:

This position offers full time employment in an exciting and fast-paced fashion company. We are looking for someone with strong organizational and communication skills. Attention to detail, multi-tasking, and investigation skills are a must!
The ideal candidate will be reliable, self-motivated and have the desire and eagerness to make this position their own by investing himself or herself to develop their role into a bigger part of the team.

Key Responsibilities:

Fraud

Monitor and review customer account information and transactional data for suspicious activity and possible fraud.
Monitor fraud systems to recognize system activity patterns that may relate to fraudulent activity.
Investigate customer orders for not-so-obvious activity patterns.
Analyze fraud trends throughout the industry and specifically at Farfetch.
Daily contact with customers to verify order details when fraudulent activity is suspected.
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Order Processing

Handle refunds and special payments to customers for cancellations, returns or other special circumstances.
Monitor systems and processes for fast and smooth speed of order fulfillment.
Assist Account Managers in answering order questions from partner boutiques.
Assist Customer Service in order cancellations or address changes.

Key Skills and Experience:

Bachelor’s Degree is preferred.
Should possess a minimum of 2-3 years of related experience with electronic payment fraud, risk operations, chargebacks, credit card regulations, or logistics.
Previous customer service experience in the e-commerce industry is ideal.
The ability to work independently while working on multiple projects.
Flexibility in schedule. Must be available to work possible weekends/holidays and as late as 10pm.
Highly detail oriented with strong analytical and problem solving skills.
Must have the ability to effectively communicate amongst all levels of the organization via phone and email.
Must have a positive attitude and be a great team player!

Photographer

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with over 400 employees across our 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Kirna Zabete, the Webster, L'Eclaireur, and Brown's.

The Role:

Farfetch.com seeks a photographer to shoot high-volume online catalog. We are looking for self-motivated candidates with the following qualifications:

Excellent organizational and follow-up skills with attention to detail in a fast-paced environment.
Efficient with time management and deadlines.
Excellent verbal and written communication skills.
Strong interpersonal/people skills; ability to establish and build strong communication with other departments.
Ability to collaborate with others and take direction.
Positive team player.
Interest and experience in fashion photography.

Key Skills and Experience:

Experience directing models a must.
Photo editing experience is preferred.
Experience with strobe lights, light meters, Pocket Wizards, and Canon systems.
Experience with tethered shooting.
Ability to troubleshoot lighting and software issues.
Image processing with Adobe programs.
Must be proficient with PC, Adobe Software.
Organizational skills a must.

Courier Specialist

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an ecommerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. We handle everything from online marketing, photography, editing, payment processing, and customer service. We help take their physical store success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US and L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Courier/Shipping Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding the Farfetch transportation service offering.

Key Responsibilities:

Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
Maintaining strong relations with the transport providers and keeping track of any service delays globally that will impact pick-ups/deliveries
Collaborate with the global Courier team to ensure that transport KPIs are met
Resolving daily transport problems (i.e. RTOs, FDA, Fish and Wildlife, duties, etc.) in an efficient manner to ensure the best service for customers
Working closely with Customer Service and Fraud teams to troubleshoot any customer related issues pertaining to delivery and/or return
Support the global operations team with special projects and share best practices to drive overall team performance
Work closely with Courier/Transports and Customer Service departments to help troubleshoot any fraudulent order issues in transit, such as RTOs.

Requirements:

Bachelor Degree preferred
Experience with transportation/courier companies across borders, particularly with express shipments, is a must
International commerce knowledge including customs procedures, regulations and documentation involved required
Work experience with import/export between US and Canada, East Asia and Southeast Asia preferred
Proactive and resilient when it comes to solving problems
Customer oriented mindset
Ability to work under pressure and deliver on time
Strong communication and teamwork skills

Account Manager

The Role:

This role is responsible for managing, optimizing and growing the sales and operational performance of our North American boutique partnerships. You will build strong relationships with boutiques at all levels, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results. In addition, you will create a synergy between online and offline fashion retail, supporting and coaching partners on respective differences and needs, whether commercial, operational or customer service related.

Key Responsibilities:

Engaging and maintaining the boutique’s active participation in the partnership with Farfetch and generating profitable results.
Proactively seek, maintain and update knowledge on each boutique’s status, seasonal & future plans to assess full online potential and further growth opportunities.
Manage each boutique through strategic planning and tactics, turning knowledge into focused action.
Manage offline/online sales against product deliveries and commercial performance, working closely with merchandising and the wider commercial team.
Negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
Review monthly boutique performance and Farfetch profitability.
Conduct regular business reviews internally and with boutiques.
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame.
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPI’s and ensure business needs are met.

Key Skills and Experience:

Minimum of 3-4 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus.
Ability to easily build relationships with the different players of the business.
Outstanding skills in sales/negotiation techniques and strong analytical ability.
Must be well organized and proactive, with the ability to handle multiple tasks at a fast pace.
Excellent sense of prioritization and timing.
Needs to be at ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information.
BS or BA degree, or equivalent experience required.
Travel 15-20% of the time, both local and domestic.
Articulate communication both verbal and written.

Quality Control Specialist

Company Description:

Since launching Farfetch in Europe in 2008 and in North America in November of 2009, our mission is to be the online marketplace and the connector of a global fashion community! We are an e-commerce service provider that works with the most coveted fashion boutiques in the world to feature their product online. Farfetch handles everything from online marketing, photography, editing, payment processing, and customer service to help make their physical store a success online. We now have over 300 boutiques across North America and Europe and are truly a global company with 5 offices in Los Angeles, New York, London, Portugal, and Sao Paolo. Some of our boutiques include Hirshleifers, Kirna Zabete, and The Webster in the US, as well as L’Eclaireur, Brown’s, and Tessabit in Europe.

The Role:

The Quality Control Specialist will be responsible for the quality of photo images with the goal of supporting and improving the Farfetch quality standard. This individual will conduct daily quality audits on all of the photographers’ product images while also constructively raising any issues that hinder Farfetch's standard of quality. The position requires collaboration with the Styling, Photography and Photo Editing departments in the local and global teams.

Key Responsibilities:

Monitor quality of imagery with urgency and acute attention to detail while product remains in the production process
Audit all of the photo images, referencing the Farfetch quality control guide
Be knowledgeable in a wide variety of product (watches, apparel, footwear, jewelry, eyewear, handbags, etc.)
Define and manage the re-shoot process with the Mizusumashi (water spider) for photo images that do not pass the Farfetch quality standard
Take initiative and collaborate with stylists, photographers and photo editors to improve the quality of imagery across all studios (model, floating and stills)
Work with the global Quality Control team to redefine measures of quality
Create and maintain an upbeat atmosphere in the studios that is conducive to high productivity

Key Skills and Experience:

Extreme attention to detail
Works well with a team
Self-starter, ability to work with little or no supervision
Flexible schedule
Ability to maintain a calm and composed temperament under pressure
Ability to make quick on the spot decisions
Ability to provide constructive criticism
Strong interpersonal/people skills
Excellent verbal and written communication skills
Flexible ‘can-do’, up-beat attitude
Fashion Styling, photography or photo editing experience a must
E-commerce experience a must

São Paulo

Found in a remodeled historical house, Farfetch’s office in Sao Paulo provides a dynamic environment in one of the nicest neighborhoods of the Brazilian city. It hosts different teams, ranging from Operations to Marketing, offering opportunities for people of all backgrounds and interests.

Customer Service Assistant

Will take part in all customer service processes, assisting the customers and solving its enquiries.

Key Skills and Experience::

High school completed;
Previous experience with customer service by phone. (mandatory);
Experience in assistance by Chat will be a differential;
Excellent communication skills in Portuguese (written and spoken);
Computer skills (Excel, Word, Outlook) and typing speed will be a differential;
Availability of time;
Enjoy working in team contributing with new ideas.

Billing assistant

Will be responsible for issuing the companies’ invoices and report the revenue information to the tax department.

Key Responsibilities:

Support the financial control activities
Relate with other areas in the company

Key Skills and Experience:

Basic tax knowledge (ICMS, Pis and Cofins);
Previous experience with tax invoices - DANFE

Type of contract: Temporary

Logistics Assistant

Will take part in all areas of the logistics sector (receive, separation, package, expedition, invoice issuance, inventory control, order tracking)

Key Skills and Experience:

Knowledge in shipping processes (shipping control, packing list, tracking) through mail or/and transport companies
Excel intermediate knowledge (pivot table and PROCV)
Previous experience in related areas (Logistic, Operations, Supply Chain, Inventory)
Graduated or attending College/Technical course in Logistics or related fields

Japan

Positioned in the heart of Tokyo’s fashion district, Aoyama, this newly remodelled office is home to Japan based Account Management, Business Development, Customer Service, Production and Operations.

Customer Service Representative

Mandarin speaker – 6months contract
The role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel in Mandarin and English.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Mandarin
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Mandarin
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Account Manager

The role

This role is responsible for managing, optimizing and growing the sales and operational performance of our Japanese boutique partnerships.
You will create a synergy between online and offline fashion retail, supporting and coaching the partners on respective differences and needs, whether commercial, operational or customer service related.
You will need to closely with your counterpart in the Partner Service team, the wider commercial team and other Farfetch team members, to build strong relationships with boutiques at all levels to drive business results.

Responsibilities:

Engage boutiques’ active participation in the partnership with Farfetch, maintaining commercial and operational strategic/tactical plans for each boutique, and turning knowledge into focused action
Influence and drive boutique sales performance to full potential through seasonal optimization of online stock offer (selection, quantity/depth, delivery prioritization etc…), markdown planning, ensuring adherence to promotions and other activities, to deliver sales targets.
Organize bookings with boutiques for photo shooting (slots), scheduling with our photography production studios, ensure timely arrival and effective “online” status.
Conduct regular business reviews with boutiques, and be up-to-date on boutiques’ current and future plans so as to assess full online potential, growth opportunities, and support the seasonal/annual forecasting process, working closely with merchandising and the wider commercial team.
Onboard new boutiques to business online with Farfetch and work hand-in-hand with Partner Services to ensure adequate operational setup and best practice adherence, for a positive 1st season experience.
Ensure excellent service is provided to both partners and final customers, working closely with Partner Services, Customer Service and other departments, to drive all service/operational KPIs (e.g. speed of sending, inventory accuracy, stock upload, pricing,...)
Work hand-in-hand with Partner Service team counterpart, sharing tasks when needed particularly in the startup phases of the Japan structure

Key Skills and Experience:

Minimum of 3-4 years of Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment – fashion and luxury a plus
Ability to easily build relationships with the different players of the business
Outstanding skills in sales/negotiation techniques, strong analytical ability, articulate communicator
Excellent sense of prioritization, solution-oriented and able to handle multiple tasks at a fast pace 
At ease with Excel (pivots) and use of data tools to obtain and/or assess analytical information
BS or BA degree, or equivalent experience required.
International travel on a needs basis
Bilingual in Japanese and English (business level)

Courier Specialist

The role

The Courier/Shipping Specialist is responsible for supporting the global Courier/Transports department in maximizing customer satisfaction and assuring timely delivery of orders through coordination with couriers, boutique partners, and Customer Service. This individual is also integral to the opening of new shipping territories and expanding Farfetch’s delivery services.

Responsibilities:

Supporting the Customer Operations Manager in monitoring the transportation process including documentation and customs requirements for over 140 countries
Maintaining strong relations with the local and global transport providers and keeping track of any service delays that will impact pick-ups/deliveries
Collaborate with the global Courier team to ensure that transport KPIs are met
Resolving daily transport problems (i.e. RTOs, customs clearance, duties invoicing, etc.) in an efficient manner to ensure the best service for customers and boutique partners
Working closely with Customer Service, Fraud, Account Management and Production teams to coordinate pickups/RTOs and to troubleshoot any transport related issues pertaining to delivery and/or return
Support the global operations team with special projects and share best practices to drive overall team performance

Key Skills and Experience:

Bachelor Degree preferred
Bilingual in Japanese and English
Experience with Yamato is a must
Experience with transportation/courier companies across borders, particularly with express shipments, is required
International commerce knowledge including customs procedures, regulations and documentation involved required
Proactive and resilient when it comes to solving problems
Customer oriented mindset
Ability to work under pressure and deliver on time
Strong communication and teamwork skills

Customer Service Manager

The role

The role is responsible for driving results and productivity of the customer service team through effective management and communication. You will be responsible for the team customer service representatives and will work closely with the Global Director of Customer Service and European Customer Service Manager on strategy, KPIs, and escalated issues.

Responsibilities:

Develop and implement the vision, strategy and objectives of the customer service team
Resolve all escalated customer issues in a timely manner with the local and global teams
Identify key areas of improvement and implement tailored customer service policies and procedures to address those areas
Recruit, train and develop customer service representatives to ensure knowledge and skill-set growth
Proactively manage customer response time>
Establish staffing plans to ensure capacity is met, taking into consideration on and off-peaks
Manage the quarterly team review process
Represent the customer service team in manager meetings and global conferences

Key Skills and Experience:

Proven leadership and management experience of a customer service team
Solid e-commerce experience and knowledge
Good understanding of luxury fashion/fashion brands
Ability to work under pressure in a fast-paced environment
Ability to confidently manage and organise a team
Ability to make sound decisions with a strong sense of urgency
Ability to manage a three-shift schedule with periodic weekend and holiday availability
Ability to work with all levels within an organization
Excellent verbal and written communication skills and people management skills
Passion for providing exceptional customer service
Proficient user of IT systems, both customer service specific and windows packages

Customer Service Representative

The role

The role is responsible for ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel.
Reporting to the Customer Service Manager you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.

Responsibilities:

Respond to customer enquiries via several channels (Chat, Email and Telephone) both in English and Japanese
Provide information regarding products/services and other related enquiries
Be the face of Farfetch to our customers and partners alike

Key Skills and Experience:

Ideally, minimum of 1+ years’ experience in customer service, preferably in a luxury/fashion retail environment
Excellent verbal and written communication skills in English and Japanese
Ability to work under pressure in a fast-paced environment
Confident and articulate
Good understanding of fashion/fashion brands
Proficient user of IT systems, both customer service specific and windows packages
Ability to exceed customer expectations
Excellent listening skills
Hardworking and passionate

Office and HR Manager

The role

The role is responsible for managing the Farfetch Japan office and providing the ultimate working environment for staff, one where our culture can flourish. You will also be responsible for supporting the global HR function for Japan.

You will be in charge of day to day control and optimisation of the office as well as the management and maintenance of services and facilities. You will also support HR administration (payroll, recruitment support, maintaining the HR system etc.) and assist the Japanese MD as necessary.

You will be organised, great at multi-tasking, passionate in your approach to achieve the best results for a positive working environment. Excellent interpersonal and communication skills and an understanding for sensitivities around confidentiality is a must.

Responsibilities:

Day-to-day office management
Meeting and greeting visitors, answering phones, meeting room management, taxis, couriers, post
Optimisation of the various spaces within the office
Managing refreshments, office supplies, tidiness and general well-being of staff all within set budget allowances.
Provide/liaise with external suppliers to help fix, service and maintain the status quo
Human Resources administrative activities including payroll, benefits and HR systems
Ensure Farfetch operates in line with all current Japanese employment legislation
Preparation of the monthly payroll file
Contribute and support the in-house recruitment function
Preparation of offer, contract, probation letters and induction packs
Support the MD/GM with diary management, travel arrangements, compiling relevant research and documents for meetings and standard administrative tasks
Work in collaboration with global HR team

Key Skills and Experience:

Experience in a similar role within an office environment
Ability to work under pressure in a fast-paced environment
Strong understanding of Japanese employment law
Confident and articulate
Proactive with ability to multi task
Ability to act in confidence, with discretion and tact
Excellent verbal and written communication skills in both Japanese and English
Hardworking and passionate
A personal interest and understanding of the fashion industry but not essential
Limited International travel on a needs basis
Bilingual in Japanese and English (business level)

Partner Service

The role

This role is responsible for ensuring performance efficiency from boutiques at all times so as to deliver an excellent online experience to our end consumer, and equally ensure a high level of boutique partner satisfaction on the service provided by Farfetch.

You will manage core daily needs with our boutiques across operational and service needs, provide boutique staff with a high level of training on systems, processes and best practices in line with global guidelines, and answer their daily queries. The role is variable in content according to daily/periodic business needs.

You will work closely with the Account Manager of each boutique and the Operational team who will support with analytics and best practice guidance. There will also be significant contact with other teams such as Customer Service, Finance, Production& Logistics, and others.

Responsibilities:

Implement the initial setup of Partner Services in Japan, preparing systems, support documentation in Japanese, and plan workflow plan in line with global guidelines.
Communicate and follow through on all daily needs to and from boutiques, with speed and effective results. Eg: order management exceptions or difficulties; Item/site queries from partners; Queries on duplicate items, swapped photos, missing info, quality, pricing etc…
Resolve escalations raised to Partner Services by the Customer Service team with speed and efficiency, training boutiques to be customer friendly and respond directly to CS team.
Drive boutique KPIs daily, with a strong focus on follow up with boutiques to process orders and ship within target times, and other areas such as inventory accuracy and price inputting. Escalating to Account Manager on critical or repeated operational/service performance issues.
Seasonal activities such as inputting markdowns for each boutique obtained by Account Managers, site stock clean ups, and others as necessary.
Provide online operational setup, and training for new boutiques, with ongoing monitoring of best practices and processes.
Work hand-in-hand with Account Managers, sharing tasks when needed particularly in the startup phases of the Japan structure

Key Skills and Experience:

Ideally, recent graduate with 1 or 2 years’ experience in customer facing retail operations, B2B customer service or other retail operational or office experience, fashion retail being a plus
Excellent sense of prioritization and able to handle multiple tasks in a fast-paced environment
Detail-oriented and an agile problem solver, with an aptitude for process optimization
Strong inter-personal skills, confident and articulate in verbal and written communication, and capable of effectively motivating boutiques and colleagues towards desired results.
Proficient user of IT systems and windows packages, helpdesk systems user experience a plus but not essential
Limited International travel on a needs basis
Bilingual in Japanese and English (business level)